great staff, very knowledgeable and helpful. Great selection of products. we are always able to…read morefind what we are looking for. would not shop anywhere else.

Came to Homes Alive this past weekend to volunteer with Zoe's Rescue Society (I foster kittens!)…read more The staff were fabulous and knowledgeable. The treat section for dogs was out of this world! I've got to admit I was a tad bit jelly wishing kitties had adorable baked treats but I understand the diets are entirely different. The layout of the store was easy to navigate with kitties in the back - saw what? Nobody puts kitty in a corner - just kidding! I highly recommend the CatIt line of toys she ball tracks - they build together and are always a winner with my kitty klan! They had a great selection of Oilers jerseys and bandanas for fury friends and collars and tags galore! There's a clearance section in the back left corner of the store just past the public washrooms. Be sure to sign up for their rewards program - first Tuesday of the month is 10% off regularly priced items. As part of their great customer service quest, they give you a second receipt to drop in a box on the wall on your way out ranking the service you received on that visit!

I tried to buy some cat flea medication online. Tried one card -"oops, there is an issue with your…read moreorder", tried again with the same card - didn't work again, and when I called customer service - "try other way of payment". Ok, I tried my other card. "Ooops " again. Customer service claimed that PetValu declined my order out of caution.(???) It was the most weird experience with online shopping I've ever had. Everything is OK with my credit cards, I even called my credit card companies to make it absolutely sure. Basically I was refused online shopping service. WHY?! I have issues with mobility so online shopping works for me better (usually). Why PetValu should exercise caution to my orders? If the company has problems with processing online orders - fix these problems. That's how you lose your business and your customers to amazon. You can't support Canadian business if they resist so hard.

Hello Lisa Please contact me at stefaniejellybean@gmail.com…read moreto discuss my horrible experience. I will be glad to let you know what happened

We stop by this location often as it carries some brands that Monica cannot find elsewhere and it…read moreis close to my place. It's a smaller store but is always clean and bright. They usually have some rescue kittens/cats near the front window so it is always fun to visit them while you are shopping. They have a nice big dog wash at the back of the store. Lots of selection for a small store and the prices are good. There is ample parking as it shares a big lot with all the businesses in the strip mall. We have always found a spot right in front of the store though so the parking is spread out well for all the business tenants. The store is clean and bright and the staff have always been excellent! Highly recommend this location.

We've been customers of this location since they opened. The DIY dog washes are so convenient and…read morethe staff keep a wide selection of shampoos and conditioners on hand to keep your pups looking and smelling clean. The staff are super helpful. Shout out to Makayla for helping us with our dog food! Our family appreciates the ample parking, great product selection and friendly service at this location.

the groomer , wow she doesn't know dogs. My senior Great Dane went to her and she tried to get him…read moreon a table. Second chance with my senior lab. Big mistake, Bella sat there for 2 hours without getting groomed. terrible service.

I prefer this store to Pet Smart on so many levels…read more Their service is better. Staff is helpful and friendly, and they'll engrave your pet tags for you. I believe they also do grooming in the back, but I haven't used them yet. Price and selection of foods seems to be better. This is another service I don't need as much, but it's nice to find the furchildren nice little goodies like Turducken wet food. What I appreciate them most about this place is the quality and price of their merchandise. I noticed the price of their cat trees have gone up, but they are still far superior to Pet Smart. Pet smart 'stack' their levels, where as the ones you buy here are 'staggered'. They sell buckle and better breakaway collars for less, with no stupid bells on them. Oh--and check out their awesome selection of all natural dog-treats!

I was in the store to pick up a couple things for my cats and noticed that their favourite food was…read moreon sale, buy one get one free. Great! Load up a bunch, head to the till and it doesn't ring up on sale. Cashier calls a floor manager to check the shelf, who then checks with the store manager and apparently this was a Black Friday promo that had expired. Even with their mistake of the signage being left up they wouldn't honour the discount out of goodwill. Not even a few pieces. According to the floor manager they don't take part in the Code of Conduct, whatever that means. However if the company can afford to put it on sale for a price, they can afford to honour the sale when the employees haven't removed the signage a few days after the expiration. Incredibly disappointed with the service and likely won't be back.

Staff here for the Reptiles and Fish section are great. I want to say though that if you're looking…read morefor rats they are almost $20 more expensive here than they are at Mr. Pets in St. AB. They also don't come individually wrapped - they wrap them in paper towel and put them in a bag for you. This means they might get freezer burn or stuck together if you don't use them fast enough. So my suggestion is to only buy like 4 at a time instead of stocking up. I honestly think I will keep coming here for worms, but I'll stick to buying my rats elsewhere just for the price alone. You gotta come on Tues/Thurs to get the new worms! If you come on a Monday the selection isn't good and you might be buying 50 but then find that half are dead. So definitely try and come in for the fresh shipment. Sometimes I bring my babygirl Smaug (Bearded Dragon) here and the staff is so nice to here. They love seeing her and she likes to be out and about socializing with all the humans. I like that you can bring your animals here - even the reptiles. I come here just for the staff alone, they're always friendly and helpful. I feel like I get good service here. I also bought my ginger cat, Churchill, here! We saw him in the window a year ago and had to take him home with us! I can't believe that was almost two years ago now! Time flies!

Great staff, well kept store. I wish they had a few more stations where to wash our pups. I loved…read morethe idea of washing my pup on my own with all the supplies provided. The only thing i did not like was the fact that everyone waiting in line was staring at us while we were washing him. I know we have up to half an hour but i felt rushed with all the spectators behind.

This store is a couple exits away from us on the Henday North, but they advertised a dog wash and…read moreour 70lb Labradoodle needed some freshening up. We usually go to the coin operated dog wash at the SPCA but thought we would try this place out as the SPCA coin op is time limited and is often lined up. Pet Valu has a really nice setup. The tub bottom is about the height of a kitchen table so the work height is perfect. There are steps up into the tub which is great as Luke the Labradoodle is not always the most cooperative bather. The staff are very friendly and provided us with two large towels. There was also an assortment of combs, brushes, shampoo and conditioners. We brought our own shampoo and conditioner which was not an issue. $10.50 was the flat rate for a session with no time restrictions. This was a really relaxed approach. There is a heated blower for drying that works great. Overall a really good experience, clean, convenient, cheap and the staff were very friendly. Would recommend this dog was to anyone especially if you have a larger dog or do not like battling their pooch on their knees in their tub at home.

G&E has come a long way from 20 odd years ago, when I first remember going there. I remember it…read morebeing very dark and absolutely filled to the rafters with stock. Kind of a scary place! It is much better organized and professional-looking now, but it still has everything you could need for most common pets, at a good price. It still lacks signage and one can end up wandering around lost looking for things. Items specific to dogs, for example, are not all in one area but rather in different parts of the store according to the function of the product. The new staff are more helpful in my experience and I find the store has more staff available to deal with higher volumes of customers. I can't speak to their product expertise. They were great the one time we had to exchange something, no problem. They do need another till, the check-out queue is way too long, especially if you're carrying awkward or heavy items. It also impedes customer traffic through the store as the aisles get blocked. I'm glad to have rediscovered the old in a newer, better form, and am happy to support a local business.

What a great store this is! It is deceiving from the outside how big it actually is. If you have…read moreany type of pet/animal, then make sure you stop and check out the wide selection of what they carry. There is also a pharmacist on site that can help any medical supplies that you need as well. If you're looking for dog or cat toys all the way to horse feed, you'll find what you need here, with reasonable prices as well. It is basically your one stop shop for all things animal. It's nice to see such a huge selection under one roof and not having to go to another store for something. The staff is also super friendly and knowledgeable as well. There is a tonne of free parking out front, but just a note, you can only access it directly if you are driving westbound on the sherwood park fwy. If you are trying to access it driving east, you'll have to go to the set of lights and come back as there is a meridian that you can't cross.

My dog is 14 years old now, he is a pure bred border collie. I have been giving him Sportsman Pride…read morefor 14 years. He is still pretty healthy for an old guy. Border collies are only suppose to live 12 years but my Dexter is still going. I believe it is from the food. I found it way better than production line quick stuff to only expand in the belly and is full of dyes. Dexter's coat is very shiny and he still has lots of energy. I would recommend this store to anyone, matter fact I have. I found the staff to be very knowledgeable and the price is awesome. I get a large bag for $70.00+ but it lasts him 5 or 6 months so it works out to only $13.50 a month. You really can't beat that. Dexter's food is always down for him, I do not feed him on a schedule. He is perfectly healthy and like I said its because of the food. You will be happy you went to this establishment.

as a small business owner myself I try and support local, well I purchased a pair or nail clippers,…read morewhich were never used because my hand was way to small to put pressure to close the large nail clippers. two days later I tried returning them, the answer was a straight no. and I was told by the owner/manager that the girl went to ask that he said 'it's common sence, I wouldn't buy a toothbrush and try and return that' And refused to even offer a different solution for me. Just a no! not only was I treated rudely but am now stuck with these never used clippers. I will no longer be bringing my business there. Sorry to see a local owner act this way. -Not Impressed-

Popped in because I follow their Instagram and saw they had Christmas bow ties for dogs. Luckily I…read moregot the last one. Clean store that welcomes dogs. The sales person was super friendly. They carry local treats and food from Farm Fresh Pets. I'll definitely be back to support local.

A new pet boutique for High Street! The store was well organized. Treats, food, toys and supplies…read morefor your furry friends. The products and food options are of high quality. Many brands were Canadian. More selections will be coming soon, I was told there were some on back order. They were also interested in feed back, to meet the needs of their customers. This is a great addition to the area!