PetPlanet is a pet store I stumbled upon with my dog named Dude and have been a regular of for the…read morelast year, the staff in PetPlanet are extremely friendly, love animals and are very knowledgeable about various pet products. There are 3 staff that work at the Brant Street location and all of them are terrific, if you haven't experienced this store before check it out on a Friday which is the day when you get free dog treats if you bring your dog into the location with NO PURCHASE necessary. Be warned the prices on much of the products in the store are rather expensive but that is because the quality of the product is above what you will find at most locations however there are several decent products to buy which are rather cheap such as their individual cookies, pig ears and raw or baked marrow bones which are three of my dogs favorite treats. They also price match, once confirmed they will match the price of a competitor for identical items. This location also offers a full self-washing facility complete with a locking door and locking gate for their tub which is large enough to accommodate several hundred pounds of dog (it makes me 102 pound lab look small). Do yourself a favor and experience what Mike and others have to offer at this location and I'm sure you'll keep coming back specifically to say hello to them and just be in a friendly environment.

We fell in love with this dog toy that our friend had. It was a cow that had a squeaker that made…read morean oinking sound. She let us know that it was from Bone and Biscuit. I don't see a lot of these around the city but they seem to have more in the west end. This store was impeccably clean and well organized. The lady saw us admiring the cow toy and let us know that it also came in a sheep as well. They have an extensive selection of premium dog food in dry, wet, and raw food forms! Almost the entire back of the store is a refrigerated case. There are prepared foods that are cooked and uncooked ones. They had bags of just individual parts so you can mix and match, like quail eggs and chicken feet. Everything looked really clean, moreso than most grocery stores lol. They also have a case of really nicely iced baked goods. Some are birthday and some are just for the season. There were summer ones including really cute squirrels and crabs, almost like the really nice iced cookies you see at Starbucks! They also had other doggy party supplies like hats, bandanas, and bow ties with cute prints.

I have been going to this store since it opened and i have always found it clean, easy to find what…read moreyou need, the animals are always clean and also you are able to handle all the animals as they are all friendly. The staff are always pleasant, helpful and knowledgeable. I will continue to be a regular customer at Olivers!

Bad experience with grooming at this location. Never prepay as they seem annoyed when you don't…read moretip. She indicated she could not cut his nails. Spent 20 minutes for $40.00. She was chain-smoking seconds later outside as I just grabbed the dog and went straight to the car. Never had an issue with the PetSmart at Guelph line or my other groomer.

We took our Cockappo here a couple months ago. The ONLY reason we came here was because our normal…read morewonderful staff at Oakville Place was booked for a while. Staff is very bland and seemingly unhappy. The male groomer started looking in his ears and grabbing his paws without asking if our dog is sensitive or touchy first, as MANY dogs tend to be. Our doggie turned his head quickly WITHOUT BITING as he wrongfully accused us both in person & online. Now we cannot book online at our Oakville as this incompetent person put a nastygram note on their website with RED EXCLAMATION POINT!!! If we could leave no stars here, we would. I see ALL the previous reviews were not positive either.

I have been bringing my cocker spaniel here for a a couple years to the do it yourself dog washing…read morestation. It was always a great deal at only 10.00, shampoo and conditioner in the sprayer, dog brushes, dog scrubbers to help wash, 2 towels and an apron for you. Loved it, Today I go there and find the price doubled to 20.00. I thought ok, it was still a good deal to me, much easier then at home. I paid the price and was given 2 towels, they did not have any aprons, hmmm ok fine no worries. I them get to the tub, it was not very clean, there was no brush or scrubber and you had to use a pump shampoo because they had no shampoo and conditioner for the hose machine. Now I know these are first world problems but really double the price and no supplies anymore hmmm I'm not happy and don't think I will be returning even to have my dog groomed there.

My 8 month old coccapoo was so traumatized that she had diarrhea with mucus and blood. The groomer,…read moreKelsey, at 1200 Brant st in Burlington claimed my dog was biting her. My little girl has never bitten anyone and loves everybody she meets. Whatever Kelsey did to my puppy to make her so upset will never know. I took her for grooming once before and they said she was lovely and friendly and cooperative. I don't know what occurred there but I will never go back there again. Besides that, she did a terrible job that looks like my puppy was half done, I was disgusted but at least they gave me a refund. Barry Goldman 905-741-6844

Got two of my birds from here. The store owner, Janna, was very nice to answer all my questions as…read morea new bird owner. She raised both my birds from when they were young and still needed to be handfed, so they both came to me very tame. She also supported me when I had questions afterwards about bird behavior troubleshooting and such. I can tell she cares very much about all her animals even after sale. I can't recommend this store enough because having someone knowledgeable to help as a new owner is extremely valuable. She also cares not to sell products which are known to be harmful for our pets, such as happyhuts for birds. Thank you Janna and your team.

I get my bird's beak trimmed on a regular basis and they are so friendly and gentle. 5 stars!read more

Took my parrot there for a wing trim and nail clip. Wonderful place .even during shutdown I was…read moreable to get my bird looked after. The bird groomer was a very nice man and impressed me with his knowledge of parrots. Affordable too

So I place an order for flightless HYdei fruit flies. I pick them up and get home and it's a…read morecontainer full of flying fruit flies. I could've set a banana on my counter and got that for free. I call and speak to management - she says it's bc of the temperature ?? And when they're "too hot in the reptile room they grow wings and fly some of them". Like huh?? SoI try to explain I'm very experienced here - I'm retired but used to be very big in the reptile industry and bred thousands of my own fruit flies - and said I'm sorry but you're wrong. flightless HYdei HAVE wings and are genetically predisposed to not flying. It's a GENE. I told her yours are tainted with regular flying fruit Flies. Her answer - I'm not going to argue with you, you can just give them back. Then she repeats the same answer of why I have "some" flying around. They're ALL flying. I explained the gas would be more to drive there and return them, that I was now more concerned over the bad info she was pushing considering. She repeated the same untrue info on flightless fruit fly genetics. ?? Then she kept adding I'm not going to argue. My only concern for posting this is - what else do these workers push as qualified knowledgeable info to customers that is completely wrong?? It's a simple product and issue but her info on this is incorrect. I ran a hot professional breeding facility for 18 years. I breed fruit flies like crazy. I'm concerned that employees there are acting like they know when they don't and it'll hurt customers looking