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    Grindstone Pet Supplies

    4.5 (2 reviews)
    Closed 10:00 am - 7:00 pm

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    7 years ago

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    Petmax

    Petmax

    (5 reviews)

    Had such a great experience today at this Petmax! Came in looking for kibble for my poor pup who…read morehas about a million allergies and intolerances. I thought it was going to be a difficult shopping trip but Emma made the experience so amazing! She was so patient as she had to show me so many foods before finding something that works but she never made me feel rushed and her knowledge was incredible. I was totally impressed, she is clearly passionate about what she does. she is a great face for the company and you should totally ask for her next time you stop by!

    Order placed April 3, dropped off/shipped April 9, arrival April 17…read more Petmax did not meet advertised their policy, advertised same/next-day shipping, 4-5 day delivery time and the return process was not accessible or accepted. Due to Petmax + courier delays and the product becoming unusable for its intended purpose after discovering health issues with my cat, I contacted Petmax before the delivery was completed. Petmax instructed me to refuse delivery to receive a full refund, but the courier entered my building unauthorized, left the package in a common area without my consent, and removed my ability to refuse it. When I tried to resolve the issue with Petmax, I was required to follow a return process I cannot complete due to my disability, yet I had to disclose it to request basic assistance and proper application of their policy. Despite this, I was offered store credit minus $17 shipping fees or a physically impossible return method. Petmax stated they work with several couriers and those couriers had limitations, which is why I was refused accessible return. Upon research, the information Petmax provided appeared inconsistent with published policies from their courier network and the available courier pickup options, that offer paperless return pickup services. Other customers are allowed returns and full refunds but I am excluded from it because I have a disability that makes certain acts physically not possible for me.

    Ren's Pets - Store front

    Ren's Pets

    (9 reviews)

    We have been Rens customers for five years and recently they change their website and asked all…read moresubscription customers to re-enter all of their information and re-order their subscriptions. I did everything right and did what they asked, and paid for my $90 dog food as I always do, but was sent the wrong order. I tried to dispute this but they wanted me to bring the incorrect items to a store to return them for a refund, when I wasn't charged for these incorrect items, I was charged for the dog food I never received. I emailed back right away and their customer service has not not been responding to me. I have been loyal and respectful, but I have had it. They did not offer me the food I paid for nor did they even offer me a refund. Extremely disappointed with their customer service for an issue THEY created not even me...will NEVER shop here again and am disputing the charges with my bank. They have lost a customer that spends thousands here every year with their lack of care!

    I have shopped a lot for Acana food and its pretty much the same price every where. Our Baxter has…read morea good appetite he is a mix of two large breeds and hes 100 pounds of bounding puppy. We actually switched to Kirklands brand its half the price and just as good. Acana uses corn as a filler which the animals and humans alike can not digest. I did not like that. So ee switched. However the price at Ren's is the same from Amazon and they deliver.

    Grindstone Pet Supplies - petstore - Updated May 2026

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