We had a great experience with Hamilton Dog Spaw! They worked with our dog Max, who is very…read morehigh-energy, and handled him so well. They are patient, professional, and clearly experienced with dogs that have a lot of excitement. Max came out looking exactly how I wanted him groomed, and it's clear they took the time to make sure everything was done right. It's not always easy finding a groomer who can manage an energetic dog and still deliver a great cut, but they did an amazing job. Highly recommend Hamilton Dog Spaw if you're looking for a groomer who truly cares about your dog and listens to what you want.

We had a great experience. Our dog looks great and we will be using them again. Thank you Heather!read more

I have been going here with my cat for 14yrs and their care has been wonderful. Casper is a rescue…read moreand a very high strung cat who does not handle different people well. They have been patient and gone beyond and above to help with any concerns we 've had. Also before Casper I had a old cat that was leaving us when we brought him in they were so attentive , gave us a very private room that was warm and welcoming to say our goodbyes. All the staff are terrific.

We have dealt with this business for more than 12 years and they have looked after 5 of our cats,…read moreall adopted, and have generally done a good job although the fees are high and keep going higher. We have spent thousands of dollars at this business over the years. Our issue with Eastside started a few days ago when we took our current cat to get her nails trimmed, her first time in for that service. The work was done, the animal was returned to us and lady who did the work informed us that she had noticed on our file that this cat was not up to date with her rabies shot and because of that we would not be able to bring her back for future services until that had been updated. The fee for this shot is apparently over $200 with the tax as the vet has to "examine" her before a shot can be administered so that exam fee inflates the cost. We had this same cat in for treatment twice within the prior 6 weeks and this had never been mentioned and had not prevented her treatment so we asked why the change in policy. She advised us that "its the law". The City of Hamilton Ontario had passed a by-law some 6 years ago requiring rabies shots for all domestic pets, even indoor cats like ours. So we asked why this is now an issue given our recent history. The answer (from the front desk person on duty) was that they had only started enforcing that by-law about 2 1/2 months ago. But remember we had been there after that and nothing was said. So very upsetting and very poor customer service. I'm sure the information could have been delivered differently given our long history with this clinic. We will of course be looking for another clinic to look after our pet. My sense is that the people in charge will not really care about the loss of our business or our dissapointment with how it all ended. This is a very large corporation and individual complaints will not affect their bottom line.

How wonderful to have a pet store that is not only providing the best and healthiest foods/treats…read morefor our pets, but to have the vast amount of knowledge that they do. No matter the issue with our dog, they have answers to questions and solutions that have always been right on! If they feel it should be addressed with a vet, they do not hesitate to say they aren't sure and we should seek out more help. Thank you for the wonderful staff and the fantastic service. And especially for the genuine care and concern for our pets!!

The staff and Management are extremely knowledgeable and friendly. They take a real interest in…read moreyour dogs well being. They have given us several Free Samples until we got the right Food for our Dog. I have had several lengthy conversations about the Food and their Manufacturers as well as basic Maintenance for my dog. I cannot say enough about the difference the diet has made for my dog and about the level of customer service we get.

The place itself is pretty big, and most of the staff are pretty helpful. I used to go here just to…read morebring my dog to meet the friendly staff, get a treat and I would buy things I didn't need just so my dog can go out to a store for fun. However, I meant one lady I think she's a manager who is very rude, condescending and dismissive. Hence, I have not gone back. Because of this horrible experience I have not gone back. REN's Pets, hire people who actually have customer service. Horrible experience.

Can't get a hold of customer service. Does not call back…read moreafter leaving message. Email does not seem to work either. They changed how to order product and had to register all over again. Do not know how to get a hold of them so I will have to change to Pet Value or Pet Smart.

Great grooming! I have been bringing my dog here for years.They are very accommodating to your pets…read moregrooming needs.

Our Mini Cockapoo Honey Belle had a lovely day at the spa today. She had sone tats that built up…read morewhich they skillfully shaved off leaving us with an adorable looking puppy for sure. She feels much more relaxed and comfortable especially with the warm week we are experiencing. Great work guys & gals:-)

Woof Gang Bakery & Grooming in Oakville's Naya Gava branch is hands down the best place for pets…read moreand their humans! From the moment you walk in, the team makes you feel welcome with their warmth, professionalism, and genuine love for animals. The grooming is top-notch--my pup came out looking fresh, happy, and so well cared for. You can tell they go the extra mile with every detail. The shop itself is spotless, beautifully set up, and stocked with the cutest (and healthiest!) treats, toys, and accessories. It's honestly a one-stop pet paradise. What I love most is the way they treat every pet like family--you never feel like you're dropping your dog off at "just another salon." If you want consistent quality, amazing service, and a team that really gets pets, this is the spot. Oakville is lucky to have them! Highly recommend to all fur-parents.

I've been using burloak for many years and the staff is amazing! Kind and compassionate and do…read moreeverything they can to ensure that our animals are looked after and given the highest quality of care. I've taken my leopard geckos there and a tegu and Dr. Mackinnon is highly skilled with the reptile babies! It's well known in the reptile and small animal communities that Burloak is one of the top exotic vets in Ontario! Do not hesitate to bring your furry, scaley, feathery family members here!

This place is a joke. Their office manager, all she is out for is how much to charge the client and…read moreshe does not care about the well-being of your pet at all. Their doctors, all they do is complain when appointments are being booked, and they show absolutely no empathy to their clients when you were dealing with a difficult health concern. This place is the worst, and if you can help it, just go somewhere else... You'll save your money and your animal will receive a much better care, literally down the street

This is a great pet store and the owners will go the extra mile to meet your needs. During the…read morelockdowns, they took phone calls, did special orders and were really available for the animals. That's what I want in a pet store!