We had a great experience with Hamilton Dog Spaw! They worked with our dog Max, who is very…read morehigh-energy, and handled him so well. They are patient, professional, and clearly experienced with dogs that have a lot of excitement. Max came out looking exactly how I wanted him groomed, and it's clear they took the time to make sure everything was done right. It's not always easy finding a groomer who can manage an energetic dog and still deliver a great cut, but they did an amazing job. Highly recommend Hamilton Dog Spaw if you're looking for a groomer who truly cares about your dog and listens to what you want.

We had a great experience. Our dog looks great and we will be using them again. Thank you Heather!read more

My partner and I have , and most importantly our dog loves it here lol. The staff are amazing and…read moreyou can tell they actually care about the dogs, and want them to be happy not just sleepy and rested. My only complaint is the price I do wish boarding was a bit cheaper because it definitely adds up. But at the same time... you kinda get what you pay for. The care has always been great and our dog comes home happy (and exhausted lol). Would definitely use them again.

Dawn and her team are simply wonderful. Professional and caring, thorough and responsive.We have a…read morespecial needs dog, otis. He was born deaf and blind. He is a sweet boy, an aussie shepherd. That said, he is different from other dogs and while he is quite friendly and gentle, does not see or hear cues from other dogs. That simply means he needs some additional attention. They give it in spades, and with love. They have indoor and outdoor facilities, and simply are the best!

Monique is a fabulous groomer. She offers excellent…read moreservice and my pup looks and feels great after visiting her. She is also very affordable. I recommend her to those who are looking for exceptional service for their fur babies.

I have been coming to M&S for almost 30 years. She provides a very professional cut and nail trim…read moreand I have never been disappointed. My dog comes out looking like a million bucks for a very reasonable cost. I have recommended M&S to sooo many of my friends and they too are not disappointed.

I have been taking my 12 lb Bischon poodle here for the past year. From the very beginning I was…read morevery clear to them about the fact that my dog is hard to groom as she had suffered an attack from a larger dog and since then does not enjoy grooming. She does get anti anxiety medication before grooming as per my vets recommendation and thus calms her down. I had a terrible experience with the first person who groomed her at this location. My dog was difficult to groom and she gave up. They called me and handed my dog to me soaking wet! In the middle of winter when the temperature was -15. I then tried another groomer at this same location. For the past few grooms, she advised my dog was fine during grooming, "her usual self". I always ask after every groom about how my dog was. My last appt was a few weeks ago. I again asked how things went, and was told "fine". Today I call to make an appointment and I'm told there's a note on my file that they " do not feel comfortable grooming my dog for safety reasons". Really? This is how you treat clients?? I specifically asked after last appointment how things went and was told "fine". I get it if you no longer want to groom my dog because she's harder to groom, I guess you only want EASY jobs considering the $130 I pay each visit. Plus tip. But why lie to my face and say things were fine if they were not?!?! To be told unexpectedly that you no longer wish to groom my dog is heart breaking. Additionally, had you been honest and told me this after last appointment, I could have spent the last few weeks finding another groomer. Now I'm left scrambling to find someone to groom my dog last minute. Extremely poor communication and service! The groomer involved is Amanda. I would absolutely not recommend this place. They charge very high fees and apparently only want easy jobs. This is not okay. Perhaps be honest with clients up front instead of sneakily dropping them as clients by leaving notes.

This Bark & Fitz location just changed management recently. The store was super organized and…read moreclean. I had come here as there was time to kill before having lunch with my girlfriends. The prices weren't bad at all. Plus it's a Canadian company unlike Pets Mart and Pet Valu. But this is the first time I had heard of Bark & Fitz. Looks like they are only located out west. I loved the cookies display. Looking at it makes me forget they are only for dogs and not humans. Dogs are so lucky lol There was also grooming on site. I could stand all day and watch the cute dog being groomed. Super cute! It looks like on the weekends is when it gets busy for grooming so it's definitely wise to book an appointment. My dogs loved the treats Alberta Bison (100% Bison ingredients) and Select beef strips (100% beef). In fact, one dog who is usually so gentle snatched the treat from my hand. Must be good ! There was a photoshoot display at the back for those who are bringing their furry friends in for X'mas. Apparently there will be a photographer snapping pet portraits in mid December ! The owners were super nice. They took the time to explain the products to me and I ended up getting a few things. Also lots of awesome items on discount at the back! Lots of beds (but I bought two of them ha!), jackets for winter, boots, etc. There are also items for other furry friends. I'm definitely coming back here again.

I have been going here with my cat for 14yrs and their care has been wonderful. Casper is a rescue…read moreand a very high strung cat who does not handle different people well. They have been patient and gone beyond and above to help with any concerns we 've had. Also before Casper I had a old cat that was leaving us when we brought him in they were so attentive , gave us a very private room that was warm and welcoming to say our goodbyes. All the staff are terrific.

We have dealt with this business for more than 12 years and they have looked after 5 of our cats,…read moreall adopted, and have generally done a good job although the fees are high and keep going higher. We have spent thousands of dollars at this business over the years. Our issue with Eastside started a few days ago when we took our current cat to get her nails trimmed, her first time in for that service. The work was done, the animal was returned to us and lady who did the work informed us that she had noticed on our file that this cat was not up to date with her rabies shot and because of that we would not be able to bring her back for future services until that had been updated. The fee for this shot is apparently over $200 with the tax as the vet has to "examine" her before a shot can be administered so that exam fee inflates the cost. We had this same cat in for treatment twice within the prior 6 weeks and this had never been mentioned and had not prevented her treatment so we asked why the change in policy. She advised us that "its the law". The City of Hamilton Ontario had passed a by-law some 6 years ago requiring rabies shots for all domestic pets, even indoor cats like ours. So we asked why this is now an issue given our recent history. The answer (from the front desk person on duty) was that they had only started enforcing that by-law about 2 1/2 months ago. But remember we had been there after that and nothing was said. So very upsetting and very poor customer service. I'm sure the information could have been delivered differently given our long history with this clinic. We will of course be looking for another clinic to look after our pet. My sense is that the people in charge will not really care about the loss of our business or our dissapointment with how it all ended. This is a very large corporation and individual complaints will not affect their bottom line.

How wonderful to have a pet store that is not only providing the best and healthiest foods/treats…read morefor our pets, but to have the vast amount of knowledge that they do. No matter the issue with our dog, they have answers to questions and solutions that have always been right on! If they feel it should be addressed with a vet, they do not hesitate to say they aren't sure and we should seek out more help. Thank you for the wonderful staff and the fantastic service. And especially for the genuine care and concern for our pets!!

The staff and Management are extremely knowledgeable and friendly. They take a real interest in…read moreyour dogs well being. They have given us several Free Samples until we got the right Food for our Dog. I have had several lengthy conversations about the Food and their Manufacturers as well as basic Maintenance for my dog. I cannot say enough about the difference the diet has made for my dog and about the level of customer service we get.

I've been using burloak for many years and the staff is amazing! Kind and compassionate and do…read moreeverything they can to ensure that our animals are looked after and given the highest quality of care. I've taken my leopard geckos there and a tegu and Dr. Mackinnon is highly skilled with the reptile babies! It's well known in the reptile and small animal communities that Burloak is one of the top exotic vets in Ontario! Do not hesitate to bring your furry, scaley, feathery family members here!

This place is a joke. Their office manager, all she is out for is how much to charge the client and…read moreshe does not care about the well-being of your pet at all. Their doctors, all they do is complain when appointments are being booked, and they show absolutely no empathy to their clients when you were dealing with a difficult health concern. This place is the worst, and if you can help it, just go somewhere else... You'll save your money and your animal will receive a much better care, literally down the street

I used to go to this vets until I moved almost 2 hours away. At the time the vets were always very…read moreknowledgeable and kind. The vet I see now was recommended by Dr Bagnell. He was great with our dogs. The groomer also was awesome