We took our dog after the she decided to jump from the window in a moving vehicle. We got her right over and she was seen right away. Dr McGwire was awesome. She took a look and did an exam quickly (but not rushed) and the caring for Luna was something I won't forget. Were they more expensive? Yes but not out of the normal. About the same difference as going to an urgent care center for my child vs. a normal office visit. I have no complaints. I have referred others and they have been quite happy. read more

it was 11:30 and my brother and I walked in holding our 12 week old puppy who was clearly foaming at the mouth and seizing and there were three people at the front desk and said they had seen there "last patient" already and weren't going to help us. Mind you it is 11:30, they do not close until 12 and it was obvious that I was incredibly stressed out and terrified for my puppy's heath. They continued to turn me away and have me go to a place that is 40 minutes away instead of taking the time to help. The lack of empathy from the staff from that experience is beyond me. If you care and love your pets don't take them here. read more

We were made to seem dumb for bringing our dog in... but I called beforehand to ask if it was an urgent need and they said yes. The vet was very impersonal, and continued to refer to our puppy as they/them, after we repeatedly said she. The vet didn't believe the description of what happened, and questioned us and our need for bringing our dog.The Vet Techs on the other hand were amazing; answered questions, kept our pup and our nerves at ease. There was another patient that showed up 10 minutes after us, but was still waiting in the waiting room as we left after 3 hours of being in a room. If you can, wait and see a real vet. read more

Caring and competent vets. Urgent care is owned by our regular vet and is available when she is not open. Extra charge is worth it when I have pet problems after normal hours. read more

my dog was in critical condition she was having a seizure that wouldn't stop. I feel like they were way to busy and didnt bother to try helping her. they left her in a cage while in the middle of having a seizure. they didn't give me any options to try saving her besides to put her down. she was a completely healthy dog, she probably would of survived if they actually cared. had to pay over $500 just for my dog to die. she was my baby, my entire life and they didn't try helping her. if they were to busy they could of sent me somewhere else, not end my dogs life. They didn't even know what was wrong with her, first they were saying heat stroke but I had to tell them multiple times she wasn't outside, then they say poisoning and the last one was apparently brain tumor but didn't even do x-rays to prove it. read more

Pet Urgent Care - When they put her down - Veterinarians Near Me - Orem, Utah

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I've waited months to say anything, in hopes of my opinion changing, but it never has. Back on May 20th, my dog started having really back seizures. Finally it got to the point where we had to rush my dog to the only place that was open. Unfortunately, this was the only place open at the time. I loaded my dog up and drove from Spanish Fork to Orem in hopes they could help my dog. I rushed inside and explained the situation to the receptionist, and I was immediately told I had to wait, due to the family that had walked in before us, bringing their dog inside for some sort of check up. It wasn't until I brought my dog inside, that I could see the panic on the receptionist face. Immediately I was told to put my dog on the scale, and he was immediately rushed into the back. After hours and hours of waiting, we were awarded with a bill of thousands of dollars, explaining that they were going to keep him overnight and keep him sedated, in hopes to keep the seizures down and save my baby. My grandfather and I arrived the next morning at 5:30 AM, the second we were told to come pick him up. It took over 20 minutes to get ahold of anyone to even come to the locked front door. We picked my dog up and placed him in the black of our vehicle. He was medicated and did not move one bit. With blood shot eyes and no emotion. It was apparent that he hadn't slept at all. Not that this was the urgent cares fault, but just heart breaking to see. Of course, we were met with another bill. I can't remember how much this next bill was, but I'm sure it was thousands more, once again. We were given a false hope and narrative that maybe just maybe our baby would be okay. Oh but thanks for paperwork of his bloodwork I guess? We took my dog home and for the next couple hours, all I could do was sit there, watching him stare emotionlessly at the walls. Unable to lay down or even close his eyes. We had to wait until 9:30 AM for our local vet to open the next morning. We were there an hour early, and walked in the second the vet arrived (late of course). We walked inside and immediately some blood work was done on my dog. Immediately we were met with the harsh reality that our dog was going to have to be put down. Why couldn't we receive this same information from this place? Why couldn't they do what needed to be done thousands of dollars and hours or suffering ago? Because they don't care. They don't have your animal, baby, your whole world's best interest. They want to squeeze every dollar they can out of you. I know this from experience because they did the same thing with our cat years before this experience. Next time I will put a gun to my own dogs head before I have to make them suffer the way this business did. I will never forgive them for what they did to my family and worse, my baby. read more

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This is not an ER. If the life of your pet is in the balance, DON'T GO HERE. Go to an ER! Currently, the only animal ERs are in SLC, sadly. Pet Urgent Care Orem staff treatment of my suffering cat was considered medically NEGLIGENT. They seem to deeply care for animals, but they do not seem to be strong in the actual "Medical care" of an animal. *** Here is my complaint about Pet Urgent Care. *** They DID NOT put her in an Oxygen tank. They DID NOT tell me to take her immediately to an ER, nor tell me that there even WAS one. They DID NOT tell me they were 'Urgent Care' and not qualified to treat her. They DID charge me for their non-service and sent me home. My cat was breathing fast and shallow. She was currently being treated for FIP (through FIP Warriors Program) and had been on medicines for 2 days. On the 3rd day, she suddenly developed an over-fast breathing and was gasping for air. It was the middle of the night, so I raced her to Pet Urgent Care Orem because it was the only facility in Utah County still open at midnight. They took my fur-baby and wouldn't let me come with, which further stressed her out. They kept her 20-30 mins before they returned my cat and consulted me. They told me what I already knew... she has FIP (I had already told them that), and said she should be euthanzied right away. The doctor scolded me for associating with FIP Warriors and said I was putting my girl through unnecessary pain and torture. I assured them that she HAD been responding well to the treatment for the past 2 days, and only developed this breathing issue a half-hour ago right after I had given her a SubQ IV to rehydrate her. The doctor informed me her skin had turned yellow, which means her liver is dying. She was dying. Then they said there was "nothing they could do for her more", and sent me home with the recommendation to feed her a homemade RAW diet. I went home and did not sleep while I watched and tried to comfort a cat that struggled to breathe all night long. Then I took her to Country View Vet Hospital right when they opened at 8:00 AM. Country View Veterinary Hospital IMMEDIATELY put her in an OXYGEN TANK and transferred her straight to the SLC Veterinary ER (MedVet) for ER Critical Care services. The ER said her lungs were full of liquid (not from the IV-drip, but just from the FIP infection) and so they quickly drained her lungs. They put her on steroids to reduce the inflammation from the infection, and gave her pain meds to alleviate her suffering while she healed. They also gave her a feeding tube and an IV-drip for hydration and to keep her organs from failing; and allowed ME to keep up her FIP Warrior treatments. She bounced back! She felt much better the next day and was released after day 2. It has now been 8 days, and the FIP Medication is absolutely working. She's now so alive and playing with her feathers, and giving joyful love to all she meets. She will survive FIP. Pet Urgent Care Orem staff treatment of my suffering cat was terribly medically NEGLIGENT. They seem to deeply care for animals, but they do not seem to be strong in the actual "Medical care" of an animal. read more

Pet Urgent Care - They did not put this girl in oxygen for 8 hours.  She almost died under their care.  I then took her to MedVet SLC, and they saved her. - Veterinarians Near Me - Orem, Utah

If I could give zero stars I would, but I had to choose one. I called first to ask if I needed to make an appointment and they said to just walk in. We went in with my puppy who was very lethargic and hadn't eaten for days. A man gave us a small form to fill out and that took 1 minute. He then left and went to a backroom where we heard him open a can of soda and started laughing and talking to a co-worker. After 30 minutes, we yelled out "hello?" and a new lady came out and said, "Oh Hi. When did you get here?" She then took us to a room where she asked us the same questions over and over again. The other guy came in and said "sorry I was on a call and I forgot about you." The lady then said, I'll go talk to the doctor. We then sat abandoned for another 20 minutes until we decided to leave!!! No exaggeration! After an hour of waiting around we took off with no answers. It was a complete, unprofessional joke. DO NOT GO! They had no intentions on helping me with my poor puppy. read more

I have no idea why this place has 2 stars. I truly only started looking into reviews as we were on our way, but figured since it wasn't a major procedure, we would go for it. I am SO glad we did. It was a Saturday night and all of the emergency vets were a 4-6 hour wait. When we called this location for pet urgent care, they let me know over the phone it was a 30 minute-1 hour wait. We drove 45 minutes from Salt Lake City to Orem just for our big guy to be seen and we pretty much just walked in, filled out the paperwork, and were seen right away. It truly was a great experience. We have a golden doodle who had one of those horrible foxtail weeds in his paw and these past few days he couldn't even walk (we had tried everything: getting it out ourselves, doing epsom salt soaks, spaying dog friendly disinfectant, putting dog friendly healing gel, and nothing worked to get him back to his normal happy self). He is the most friendly dog and I expected him to be as well behaved as he is at home and around others, but since it was the vet, he got somewhat aggressive even when going to weight him which scared me as I'd never seen him do that before, but the vet tech was calm the entire time. Even when trying to listen to his heartbeat, he got snippy (and the vet tech was going as slow and politely as possible so this has NOTHING to do with her! She was awesome!!) and at this point I asked if I could have my boyfriend come in even though he had our other dog, just to help calm our big boy down. The vet tech said "of course!" This helped him so much by having his "sister" there and his "papa" but he was still nervous and the vet tech still was beyond patient with him. When the vet came in, he quickly listened to our concerns and informed us they would have to put him under for the procedure (I'm assuming because he's a big dog and because of his aggression shown so they can protect our dog AND protect them so the process is seamless as possible). I was in tears just thinking about him going under and asked if we could be there for him as he went to sleep. They were very accommodating and able to sedate him in the room we were in, which was hard for my boyfriend and I to watch, but gave us comfort knowing we were there as he fell asleep and wasn't as scared as he would have been with a bunch of strangers around. Prior to this, they presented us with what the charges would be and what was included and it was very reasonable and we happily signed off to pay upon picking him up. We were told we could head out if we wanted to, (and I felt extremely comfortable with how they treated our furry family member) so we went to a nearby store to shop around for a bit to get our mind off of things, and came back to the vet less than an hour after we left. When we arrived, we were informed they were just waiting for him to wake up! So fast!!! They were able to flush out one location of another foxtail but that one had already come out, and they removed a GIANT foxtail from the other site. In addition, they inspected his ears where there were no foxtails found and the vet tech even went above and beyond to clean them out for us!! The charges we agreed upon did not change even though they did some extra things. While there are 2 stars displayed in the Yelp page, I would absolutely give 5 stars a million times if I could because our big guy is doing SO much better and the love and care displayed by these employees for pets is something that you cannot put a price tag on. Thank you to all of the staff who helped fix up our beloved pet read more

We brought our sweet cat here after he unexpectedly threw a blood clot and instantly passed away. Even though he was already gone, the vet team performed CPR and did everything they could to bring him back to us. They were so kind and didn't charge us for trying to save Oliver's life. We were given all the time we wanted to hold him and say our goodbyes, and were treated with compassion and kindness. They made a heartbreaking night better for us, explained everything we needed to know, and gave us many choices for what we wanted to do with our boy's remains. 10/10 would recommend them. They were angels to us. read more

We had the worst experience possible at this place! The vet tech was great and took care of us but when the vet arrived, he was abrupt, terse and seemed like he would rather have been 100 different places besides his job as a vet. We waited over an hour and a half for him to show up in the first place!! On top of that, we were charged almost $800 for the "privilege" of seeing the vet!! It's sad they are one of the only urgent care pet clinics around!! Horrible service! read more

NEVER GO TO MEDVET SALT LAKE they wanted to amputate my whole dog's leg for an accident that she had on her littles toes but when I came here they said that she just needed to amputate two. They really saved me and my dog read more

Pet Urgent Care - Veterinarians Near Me - Orem, Utah

How I wish I could leave a 0 star. I once had a puppy I knew was going to past but wanted to make it the easiest for everyone. However this Pet urgent care made it all the worse in EVERYWAY they could. They were late, mean and didn't care to save anyone or even sugar coat it at all. They had said they would stab our puppy to put it down and they wouldn't let me hold him; Even when the puppy was dying it was a fight for me to go in and hold him as he passes. The nurses couldn't say or doing anything and the doctor was so upset we were even there. After he showed up late. They didn't care to spend or share any resources to even help the puppy!! When a business is 5 minutes away from opening, we had got in trouble for being there too early as the customers. They wouldn't let us in. The lights were all off and made us stand in the cold until it was 6:05pm on the dot, not to mention the dying puppy in my arms, With the nurse so arrogantly shaking his head at us. Glad to never use them again. read more

My cat chews on anything shiny/crinkly/etc. (much like other cats). I brought her in because she seemed off one evening and I thought she may have eaten something she couldn't pass while I wasn't paying attention. Dr. Carlos did an X-ray after an initial exam and, sure enough, she had eaten some copper foil tape I had left out a day or two prior. It was blocking her stomach and intestines so Dr. Carlos and his lovely assistants, all of whom were very friendly and helpful, took her into surgery right away. I was very nervous reading all of the horrible reviews on here while she was in surgery! I was so full of dread I had brought her somewhere that seemed great but was potentially awful. This absolutely turned out to be false. All of the staff were very kind, informative, and attentive, and (now a week since our visit) my kitty companion of 11 years has healed up wonderfully and is helping me pack up the Christmas tree seeming very much herself. Of course I saw all the signs about payment options and we had to wait a bit to be seen when we first showed up. Yes the medication we were given when we left can be purchased for much less online, and yes the initial exam itself was more expensive than at our usual vet-- but this is an urgent care, not your regular vet. You are paying for the services as well as the convenience of being able to be seen at all hours of the night on demand, and since pretty much everyone is a walk-in, it may take some time to be seen. If you take your animal to an urgent care vet and find yourself griping about how your regular vet is cheaper or you could have purchased the medication online for less, maybe the vet trip wasn't so urgent after all. The doctor gave me pricing (for my approval) before the X-ray and again before the surgery, and my bill at the end of the night was more than fair (even as a college student working full time to put my husband and I through school, haha). I'm very grateful to the good people here who were of tremendous help- you can tell they care and, all things considered, are doing the very best they can in what must at times be a very stressful job. read more

Pet Urgent Care - Rocking a belly scar and some fur boots (from the IV), but feeling much better! - Veterinarians Near Me - Orem, Utah

Do not go to this place if you love your pet. Do not waste your time. Today I waited 1 hour my dog was bleeding. Finally when they came to get my dog they insisted on putting a leash around his neck which may cause him to hurt his spine can result paralysis. They said they are very welcome if I take my dog to another place and they had to put leash around otherwise their people not safe??? I am at medvet they are handling it like a hero no one put leash around my dogs neck. like I said do t waste your time or money go somehere else . they re terrible. read more

Money-hungry heartless people. Like the amount of money you have to pay to just get an exam is $85. If you can manage at all to wait until Monday to see your regular doctor-- do it! Literally the exam room has a random picture and then 3 different notes explaining what type of payment they take. Like... priorities people. The vet explained that my cat might need some fluids, more meds, blood work and for his nose to be cleaned up. When I said I would wait for my actual vet the next day, she was like "okay, I can't guarantee that he'll make it." But a blood work cost $145, then "fluids" $135 and new medicine $35. Blood work at my other vet is like $50. It's crazy how they overcharge because they take advantage of desperate pet owners who need service on a Sunday. Only in Utah... read more

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Don't bring your pet here. It is very expansive and they don't care about your pets. I brought my cat here and he unfortunately passed away. I don't know if they kill him or if it was him being sick because he stayed the night there and they don't know what happened. If this is your last result like mine don't have them stayed the night because they don't watched them as closed as they said otherwise they would know the exact time of dead of my cat and what happened. read more

This place is a freaking joke! I took a dog I was looking to adopt there because it pooped and it was all bloody and full of mucus. Like others I had to wait for an extended period of time before someone finally came to the door to let me in. I had taken pictures of the waste and showed them to the vet. She was clueless and recommended a bunch of tests that came to over $300 and change. The tests came up negative so I was given some antibiotics and sent on my way. Later after showing the pictures I had taken to the adoption clinic and another vet they both said that it was a case of worms that the dog had picked up before I got it. So much for this urgent care... CLUELESS, Incompetent and pushing unneeded tests to pad the bottom line. Save yourself some time money and frustration by going elsewhere. read more

Waited outside in the snow with my sick cats for an hour and a half, called several times and knocked and no one was there. It was definitely within business hours according to the sign on their door and Google. Clearly they have no urgency and don't give a care about pets read more

absolutely terrible. i came in around 10pm because my puppy had an issue and was clearly in DISTRESS. the front desk guy was super nonchalant with no urgency to help. when we went to the examine room, the doctor came in and examined my puppy l and did not communicate what they were going to do, had an assistant grab my baby puppy and closed the door. then, i heard my puppy crying- i knew it would happen but didnt think i would be RIGHT OUTSIDE THE DOOR, ALSO!!!!!! i heard staff laughing, ALOT, while the "vet" was tending to puppy. i would NEVER recommend this place to anyone they are money hungry and dont truly care about our companions. read more

Guess I should have read the review for this 428 W 800 N, Orem, UT location first. Absolutely terrible "Doctor" works here. She is extremely rude. Basically, they lie about what they are doing with your animal and when the procedures are taking place. They told me that my pet was sedated for four hours and still hadn't been seen yet. I was told that my pet would be ready after one hour. I called 90 minutes later and they said that my pet still needed just 30 minutes to be ready to leave. Then I call 60 minutes later and they said that my pet still hadn't been seen. The assistant put the doctor on the phone and she said that she's doing things her way and not my way and just hung up on me. How embarrassing for her. Just tell people the truth. If you need to sedate 10 animals to just so that you can work on one at a time then tell people that. Don't be rude. PS the cost for this kind of service are very ridiculous. I would gladly pay twice as much to take my pet somewhere else next time. Last word, take your pet somewhere else, even if it is an emergency. read more

This place was fine during our initial evaluation. Quick and easy for that. However we were supposed to get a two weeks supply on a twice daily pain medication and they shorted us 10 pills. This two week supply cost us $90 which came out to $3 per pill. When we noticed the mistake we called to see if we could get our $30 back and were told that's not an option because we waited a week to call them. I didn't realize I needed to count the pills myself to make sure they were correct before leaving!! I noticed when I went to give a dose and it didn't seem like there was enough in the bottle to last a other week. But we were given the option to drive the 40 minutes there and back from our home to get the 10 pills which is really not a reasonable resolution when all I'm asking for is my $30 back. Care for my pet was fine but customer service was severely lacking. read more

DO NOT TAKE YOUR PET HERE!!! They made me sign a paper totaling $1000 in services and I had to circle the ones I approved of! They told me they did a blood test and then told me to pay $800 to put my cat down because he was dying! I took him to another hospital the next day and they told me that was completely wrong!! They will try to get you to kill your pet so they can make more money!!!!!! They also told me if I didn't want to put him down that I should leave him on an IV all night there. At the second hospital he was on an IV for 4 hours and they said that was too much for him! They will kill your pet!!!!!! read more

They were so slow for being an urgent care for dogs. There is no organization or paper work that has clear notes. They sedated my dog and didn't even tell me what they were going to do to my dog. They assumed I knew what they were doing and when we had to take our pup home for recovery they didn't even give us full instructions to tell us what to do other than come back another day. When we went back that "other day" they weren't even willing to do anything and treated us like we were crazy for coming back! There communication is awful and cleanliness is awful as well! Definitely not a good experience and the employees were not nice at all (except the main veterinarian). read more

So disappointed with the customer service here. I called last night to see if we could get my dog seen for an emergency visit, and the receptionist only guilted me and made me feel like crap for my dog needing to be seen. I am SO glad we ended up calling a few different places because now reading the other reviews, it's clear this place needs significant improvement. read more

The worst place ever!! is very insensitive to what you are going through at a very traumatic time in your life. I took my 19 year old cat to this place at almost midnight, because she was in kidney failure and came back to pick up her ashes and he had missed. Quoted me the price for cremation.., he told me a paw print came with the cremation cost and when I went and picked up my cats remains, he wanted to charge me $50 mores when I confronted him about the cost, he said it was his mistake and that he would give me my cats paw print for $25. I told him that was his mistake. Why am I having to pay for his mistake and he threw the paw print in the trash after he offered it to me for $25. as if it wasn't hard enough to lose my kitty of 19 years, I was treated this way from the manager of this! I will NEVER go back there and I will highly recommend anybody who asks me about my experience and where to take their pet in the event of emergency drive to Salt Lake City if you have to, but don't walk into this place. I will say that the vet working that night Dr. Maguire was very sweet and compassionate and knowledgeable. read more

If I could give a minus I would . TOTAL rip off wants to give you pills that are way over priced! Gave terrible advice on my dog! Went to a real vet on Monday got a total diagnosis n he said the pills were not necessary and we're about 200% higher than what normal price is !! Stay away they are terrible!!! read more

DOUBLE the price for low quality care. We took our puppy in and she tested positive for Parvo. We were sent home with IV fluids and meds but they didn't tell us how sick she was and weren't transparent about her case. We had no idea how advanced she was in the disease and we weren't told what foods to give her or how to get her eating. She was unresponsive and wasn't interested in food. The next day her organs started shutting down and she died less than 24 hours later. If the vet had been honest about how sick she was and had given us options and other recommendations, our puppy might still be alive. I feel like there was a lot of beating around the bush. Additionally, they took forever to tend to us and we sat there for over 2 hours just to be given some meds and sent home having spent over $600 with very little information on how to continue caring for her and what to do in case of another emergency. We took our other Parvo puppy to another vet because she'd been contaminated as well and THIS PLACE CHARGED US DOUBLE what the Banfield vet at Petsmart charged for the SAME treatment AND MORE. Banfield gave us more options and gave us a special diet to feed to the pups. Unfortunately, this urgent care center was the only one open at the time we needed to get her in so we didn't have many options and we didn't know this would happen. It's 100% worth it to travel a little bit farther for better care in case of an emergency. Do not waste your time and money here! read more

Pet Urgent Care - Veterinarians Near Me - Orem, Utah

Our dog had lost the use of his back legs and we did medical management for 4 weeks to see if we could get him back. We made the hard decision to euthanize him and unfortunately it was on a Saturday so our loving vet was not in. We took him Here. I have NEVER see such rude, inconsiderate people when you're dealing with a difficult thing. The vet did an "exam" to make sure we were making the right decision...walked in and looked was more like it, and then charged us 95$. While we mourned and said goodbye to our beautiful, strong German Shepard they laughed and joked and loudly talked in the back. The vet then came in, gave him two shots without saying a word and said, "he's gone" and walked out. It was disgusting. The front desk worker was the best thing about this place. He was kind and sincere. But the techs, the vets and all other employees were horrific! read more

In the middle of the night (around 2am) our little family dog was telling us loud and clear it was his time to go after fighting cancer for about 6 months. We brought him into the Pet Urgent Care in Orem and they were incredible helping us out in the terrible situation we were in. The technician and the doctor were so professional and so kind as they dealt with our family of 4 sobbing adults and our scared little dog. They explained what was going on and allowed us to grieve the loss of our little family member. We will be forever grateful they were there at such an unreasonable hour and for their kind hearts. read more

Didn't open right away, but I was seen and my kitten was handled with great care in a prompt manner and for that I am grateful:)

We had an emergency with our dog on Saturday. He was limping and had a huge wound on the top of his back paw. Our regular vet couldn't see us and didn't give us any options for care. When we called a friend's vet they recommended Pet Urgent Care for our emergency, They were able to see us quickly and were great with us and our dog. His paw needed surgery and they did a great job. The final bill was expensive but not as much as I thought it would be for an emergency surgery. We definitely recommend Pet Urgent Care! read more

This is a great and caring place for Emergency Care for your pet. Anyone who is complaining about the price should think about when they go to a hospital. You pay higher copays. It costs more than your regular Doctor. That is to be expected. Our dog got great compassion and care here. We would bring any of our pets here again for an emergency. read more

This is the absolute worst place to ever even think of taking your animal . You're better off YouTubing how to save your animal then wasting your time here. This place won't just waste 2+ hours of your night by running around to make it seem like you had your money well spent . They will have their pointless secretary that's worse then the service at McDonald's come and touch your dogs paw and take his Heart rate so she can charge you $105 dollars just for that service she did. I called asking a question about my animals health and when I told her their prices were ridiculous all she said was "I'm sorry you let it get that far" . Please burn your money instead of spending it at this place . You're better off figuring it out yourself then coming here . read more

I am not impressed at all. We were on vacation in Utah when our dog was attacked by a cat. His eye was bleeding, and the closest available vet was here. Their hours were posted as opening at 6, but they didn't open the doors until around 6:30. The exam was fine and they gave us all the medicine I needed, but when I left and asked for documentation for our insurance, they only gave me an invoice and said insurance could contact them for everything else. Plot twist: these people don't answer the phone. Ever. And their voicemail is full so you can leave a message. Needless to say, neither I nor my insurance could get ahold of them for the necessary documentation. We live out of state so I was unable to go myself. I finally sent my sister who went to pick up the records, which don't have even reflect the diagnosis/treatment plan I was told while we were there. Very poor experience all around. read more

I spent 61 minutes in your waiting room while my dog was dieing in my arms. He was gasping for breathe and you took 2 NON critical walking pain free animals first. My daughter and I sat there waiting as our dog gasped, cried in pain, withered and screamed. Your employees walked around and ignored us. My dog DIED!!!!!!! Because you don't know the meaning of URGENT. My 10 yr old sat there crying as her dog died. Of course another couple in the waiting could hear the deathly cries and chose not to even offer to let us go before them. So glad your car is ok now. Hope everyone enjoys a good nights sleep while I am still trying to explain to my daughter why you did NOTHING to help her dog as it died painfully for 61 minutes in your office read more

I was super impressed with the care we received last Friday from Issac and the Vet that was on staff that evening. They were super cute with my Shih-Tzu who had recently been traumatized from a procedure that was performed at another facility. The recommendations and medications given saved us from a very rough weekend! It's obvious that they love what they do and for that I am thankful! So, is Turbo! :) read more

We were able to get our pet taken care of after hours. Be so cautious of the pricing. Set fee of 85.00 then there are so many meds added on. It made our bill over $300 for a bladder infection in our cat. Luckily I knew what the med were and cut out ones not needed down to the oral antibiotic making it half the first cost. The doctor never came in again to take about meds. He sent an assistant to give price quotes... that was a little weird. Next time I will go somewhere else. read more

If I could give them a 0 I would. Very greedy, money hungry people. They did not care at all or listen to anything we told them. Multiple times we told them our dogs name and that she is a girl, yet they continued to call her a him. I made them go over pricing and they tried taking advantage of us by adding unnecessary and over priced items. I tried to ask a question but they cut me off and left the room after I told them we didn't need the additional items. This place is dirty. You also sit and listen to animals cry. DO NOT TAKE YOUR PET HERE. read more

the worst pet service and customer service I've ever experienced. their doors should be closed for good!!