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    Pet Supplies Plus Hickory

    3.8 (16 reviews)
    Open 9:00 am - 9:00 pm

    Pet Supplies Plus Hickory Photos

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    Rummy Nose Tetras

    I've been looking for Rummy Nose Tetras for about 8 weeks. I've talked to several local pet stores about possibly getting some in for me. The employees at Pet Supplies Plus took down my number and told me to call back on Tuesday when they get their fish order in. Most times when I called they weren't able to get any, but two weeks ago they did. They actually went out of their way to call me and leave a voicemail, but unfortunately I didn't check it soon enough and they sold out by the time I realized it. Today I called and they had gotten more rummy nose tetras in stock so I headed by the store on my way to work. I asked if I could go ahead and purchase every rummy nose tetra they had, and if they could hold them until I got off work later this evening (so the fish wouldn't have to stay in a bag for 9 hours). The manager told me they typically can't do that because they don't have anywhere to store the fish to make sure they don't get sold to someone else, but fortunately they had an empty aquarium so they were able to do it for me this time. I'm so pleased and I can't wait to pick up my little buddies this evening! I'd like to add that I also went to their competitors, Pet Supermarket, a couple months ago and asked them if they could order rummy nose tetras for me. I actually waited at the register for 5+minutes for the employee to stop chit chatting a few feet away and help me. I know she saw me, which was mildly irritating. If her conversation was actually important it wouldn't have bothered me so much, but I could hear everything they talked about. Eventually she wrote down my name and number for the fish order. When I called back to check in they told me I had to request for the fish in person, which I had already done several weeks prior, and had been calling almost every week since then to check their status. It was frustrating to say the least, so I'm sticking with Pet Supplies Plus from now on. (Not to mention Petsmart.. which has different types of aquarium pests in their tanks, specifically hydra and planeria. I've seen them with my own eyeballs. That's why their ghost shrimp are always dead. You don't want to buy fish from there) If you stuck through my review to the end, you can see that if it's convenience and respect you crave, as well as friendly and helpful employees, and HEALTHY ANIMALS, then Pet Supplies Plus is the best choice by far.

    I took my dog to bathe him. I have never seen a nastier place in all my life.

    This was the nastiest place I've ever seen to bathe a dog. I had to actually clean the tub I put my dog in.

    About to give the dogs a major scrub down
    Patrick B.

    Pet Supplies Plus is a wonderful place to shop for your animal. What makes it even better is that they've got a animal bath in the back and the price is very very affordable. The staff is great the selection to product is great and it's a small local business. Customer services better than at some of the larger chains, because you get a lot more one-on-one interaction with the staff.

    Love the dog wash! So convenient and nice not to have the clean up at home.  All the workers are very helpful and friendly.
    Aimee B.

    Love this place! All employees are very helpful and nice. We go in to use the dog wash. It is inexpensive and so nice to not have the clean up at home.

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    1 year ago

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    8 months ago

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    5 years ago

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    2 years ago

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    2 years ago

    the door to the self serve dog wash is not there. when asked about replacing, no one (including the manager) knew-if or when.

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    4 years ago

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    3 years ago

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    8 years ago

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    8 years ago

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    8 years ago

    Nice pet store. It is always clean and the staff is super friendly! Has very reasonable prices compared to nearby pet stores.

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    7 years ago

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    5 years ago

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    8 years ago

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    Ask the Community - Pet Supplies Plus Hickory

    Review Highlights - Pet Supplies Plus Hickory

    We go in to use the dog wash.

    Mentioned in 3 reviews

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    Pic A Pal

    Pic A Pal

    (5 reviews)

    Love the staff I came and got 2 rats we thought they were both males but one of them was a female…read moreand we ended up having 16 rats

    Well, I came to this pet store because the were the only place with Cocktails that were under 250$…read moreand also "hand fed/raised with in a 120 miles from my house. I put this in quotes because MAYBE the birds were had fed as chicks, but they were DEATHLY afraid of people. I got my baby home and he was so terrified of a hand that he bite me multiple times. (My parents have raised multiple Macaws so I understand bird behavior) I can tell you that these birds, all of which, the store owners said were 6 months and older, have not been handled since they got them. It broke my heart to see these babies so terrified, I wanted to take them all and give them a better life. Also, I was told the only thing they "would" eat was sunflower seeds... which is so not healthy for these growing birds. That's just the birds. I saw two bigger constrictors in the SAME CAGE , that was NOT even big for one snake that size. Most animals in that shop were not for sale, such as the snakes, two different breaded dragons, and many more. What really just hurt my heart and soul was the money, and Ring-tailed Lemur they had... who were locked up in extremely dirty cages, no bigger then a very small kitchen table. The only reason I gave them one star was because they were very nice to me and gave me extra sunflower seeds for free. But all together, I would say PetSmart employees have more knowledge about their animals then this "establishment." My heart is truly broken for the animals that are in that shop.

    PetSmart

    PetSmart

    (22 reviews)

    Staff were very friendly and helpful. The store was clean and all the animals look to be happy and…read morehealthy and well taken care of.

    This location is a real disappointment when it comes to customer service. My husband and I shopped…read morehere several times in preparation before bringing our puppy home and a few times afterward. Virtually each time we visited this Hickory location, there was at least one employee who was unprofessional or downright rude. As I recall during all these visits, we only felt the need to ask one question on one occasion about the availability and location of a product and was led to it but were left to feel as though it had been a burden for the employee. It was a very large bag of kibble, and although we could manage carrying it to checkout ourselves, it would have been nice for at least an offer to have been made for assistance. All of the other experiences involved rude employees stepping between us and products on the shelves, reaching over us while we were trying to look at or retrieve a product while "assisting another customer," and just a general atmosphere that employees would rather be anywhere but there. We then decided that perhaps we should try ordering online and picking up in the store to avoid the unpleasantness. Well, that didn't work out very well either. PetSmart has A LOT of work to do in getting their app user friendly and reliable. The incentives offered for online shopping are also a joke because they exclude most, if not all, well-known and trusted brands. Unfortunately, with all of the options available both online and in-store for meeting our pet's needs, PetSmart has done absolutely nothing competitively "smart" to secure our ongoing business.

    Pet Supplies Plus Hickory - petstore - Updated May 2026

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