As a regular patron of the Hickory dog wash, I've noticed a significant decline in cleanliness,…read moresafety, and functionality over the past year. On my last visit, I addressed my concerns with the manager, Brianne, who seemed attentive, but I remain unsure if improvements will follow. I've documented the current conditions with photos (1/25/25) and encourage you to review patron feedback, which highlights similar issues. I hope to see this addressed soon. As a regular patron of the Hickory dog wash, I've noticed a significant decline in cleanliness, safety, and functionality over the past year. On my last visit, I addressed my concerns with the manager, Brianne, who seemed attentive, but I remain unsure if improvements will follow. I've documented the current conditions with photos (1/25/25) and encourage you to review patron feedback, which highlights similar issues. I hope to see this addressed soon. I have attempted to use the PP+ website to send this to review to corporate attention, however their links break at every attempt.

I realized how awful the dog bath at Pet Supplies Plus was after going to a different one nearby…read more Usually filthy, they only clean them once a day, drains constantly clogged with hair, water spewing out of plumbing they never fix despite being notified about it countless times. Nowhere to put anything, the last shelf unit broke little by little until now it's just one stupid shelf on the ground. Aprons torn to shreds & barely protect you from water, clasps don't work. Shampoo is always out, knobs broken, water too hot & no individual control. They don't care if pets are unleashed. At the new place you can take everything on the list & say the exact opposite. They clean the tubs after every wash. You pick your shampoo. Stacks of clean towels. Nice hose & faucet in good repair & water temp individually controllable. The whole experience was different. Night & day. PSP is like trying to get clean at a hoarder's house. The other one was like a spa.

I always recommend this place to anyone in the area. After coming here, you won't want to go back…read moreto the big franchise capitalism-esque dog stores anymore that sell high processed food and overpriced treats/toys. Dog Supplies has an amazing brand selection for food and a lot of treats you can't find anywhere else. They also have a cool program where every couple of bags of food you buy, you get one free. If you make an account you can use their bath station in the store for free too. The staff are all super sweet and helpful. They genuinely care about you and your dog.

Free dog bath stations!! They have four, first come first served dog washing stations that have…read moreshampoo and driers for your fur babies!! Towels are not provided so I recommend bringing one to help speed up the drying process. They clean them in between each use and they are split in two different rooms. There is a likelihood you'll be in a room with another dog so keep that in mind if your pet isn't social or doesn't do well in shared settings that are close proximity. They do ensure the first dog is in the tub before you enter so that's super helpful. Also their store is amazing. It has such a wide variety of food, toys, treats, apparel and more for your fur babies! They also have different events like free nail trimming and educational sessions that I see advertised on their social media. Definitely give this store a visit with your dog!

I have been coming to this store for 2 years getting my dog bathed/groomed every two weeks. i made…read moreappointments at the end of last season for grooming every two week for the entire summer. A week before coming up, I receive an email telling me they could not honor my appointments bc my groomer had left. They would not tell me where she went, First of all, I didnt have one particular groomer. I used whomever was available bc the were all good. Secondly, It was way too late to find another groomer for this season bc they were all booked up and not taking any new clients. My rating of this place has gone from 5 to 0. I understand loosing employees, but it is simply unacceptable to cancel an entire season of appointments at the last minute and offer nothing to help out I called 3 times and never even got the courtesy of a rerurn call. UNACCEPTABLE...

Darlene took such great care of my rescue who had her first spa day. Darlene made her look amazing…read moreand treated her with so much kindness that it truly melted my heart.

Paulina is the best and only groomer my dogs will ever go too!!! She is amazing, sweet, and does…read morethe best job ever on my babies. I cannot recommend her enough!

I just love this pet store. They have everything you need & they are knowledgeable about the pets…read moreas well as the supplies & they are all super friendly. Thank you all!

Absolutely love this store. Which is saying much because all PetSmarts are not created equally…read more For example, I live closer to Hickory. However, you will never catch me in that particular store in Hickory. That store is just nasty, empty, unattended, dead fishes floating, no assistance [...] but I digress. The store in Morganton is most helpful. The staff is kind, even funny at times. They have no problem helping me spend more money on my pets and supplies. Truly, just an awesome store. Very helpful, informative and kind. I highly recommend this store for all your pet needs. But, this store only. *I cannot speak on the adjoining groomer or vet care.

This review is for the grooming salon in Petsmarts Morganton, NC location. I booked a grooming…read moreexperience for the first time here after going to another groomer prior. I booked the $87 appointment and ended up having to pay $150 from all the add ons. But, that's not even the worst part.... all of my dogs hair was gone and she was cut up in several places. After sending them time stamped photos they continued to say that the groomer did not chart any cuts so they could not have been done by PetSmart. I will include the photos below. The finally got back to me a week later because the managers were out of town?????The refused to give her medicine from the store or even call her in medication to the vet. I am honestly baffled at the audacity to say I would do that to my own dog just because they didn't want to take responsibility. I will never go back there. My groomers name was Hannah. Keep your fur babies safe away from their grooming salon. Pathetic. (There is a photo below of my precious Golden Doodle before the hair cut disaster)

Very knowledgeable and helpful like to support the local companies. I find that because it's…read moresmaller they have more knowledge of the products they sell.

Thought it was some kind of glitch in the system when I saw I haven't yet posted a review of the…read morePet Place in Boone. I have been coming here for 5 years, to span two different dogs and many different dog and cat friends. While a little pricier than other options in the area, this pet store is stocked with items that are well vetted and understood by the owners and employees personally. Every employee can provide genuine input and assistance into any pet related needs whether it's food, treats, harnesses or clothing, toys, etc. There are many familiar faces that have stayed working here over the years, which is always a plus. I also love what they do for the community, helping police dogs and sponsoring little events, such as around the holidays where they give free treats and coupons or other items. Follow their social media to stay up to date! There is a bath you can use (I haven't used it yet but have almost needed to so many times) where they provide all the materials and do the clean up. It's on a first come first serve basis, but you can always call to gauge how busy it is. Student discounts offered only on certain days. Not best budget for broke students but the assurance I have with the quality of the items (esp food) I'm buying for my dog is worth it.

Staff is very professional and knowledgeable about their products . The Groomers do a fantastic job…read morewith the dogs. Great store!

Don't know her name, but she's an older lady with medium long hair. I brought my dog in to get his…read morenails trimmed which I have done before and she rudely told me I had to make an appointment. So, a few days later I called to make an appointment and whoever I talked to on the phone said I didn't have to. People need to get their stories straight. Whoever the older woman is, she is very rude and she should be retrained on how to talk to customers.

The dog park is pretty small but I have not seen it get overcrowded. Saturday morning music is nice…read moreand the staff is welcoming with an appetizing menu.

Ouch. So expensive... every single thing in this store is up priced 1000% so expensive.. $50 on a…read moretiny bag of treats for my Great Pyrenees. Go to any other store it'll be way way less expensive.. and if you want it dirt cheap go to Amazon or Walmart. Same EXACT stuff except the homemade cookies for dogs.. Outrageous!!!! I have 5 dogs. I would have spent $500 on treats that I could get for $50 for $500 I could feed them filet mignon and Dom Perignon.. And be happy knowing their eating well and I'm now drunk ..

Small location with the normal dog, cat, fish, and small critter supplies. They do have a cat…read moreadoption like most Petsmarts. Again a small freshwater fish selection with community fish and bettas. Staff were smiling and friendly. Location is in the Walmart shopping area so the entrance off of Dixon can be busy. Everyone knows this is a bottleneck of businesses and I expect in the future for this intersection to be redone by the city. Way to many cars for such a small 4 way stop. (Yes I'm rambling) Anyway decent store with limited selection but they probably have what you need. I'll be back until I find a good local mom & pop pet store.

I'm in the same boat as the other reviews that say this location is quite small compared to other…read morelocations. Despite that, the service is pretty reliable. They are always very friendly here and always answer any questions I might have. I prefer ordering online to speed up the process and get quick info on their inventory. I would recommend this place if you need to grab something quickly and want to avoid the chaos of Walmart right across the area.

What a find - we were staying in the area and decided to stop in to pick up a few treats and toys…read morefor our cat Wednesday, she's a great traveler but tends to get bored or maybe she's just spoiled no matter this place was a great choice to get everything we were looking for. The staff here is amazing and was very helpful in directing us to "the cat room" which is wall to wall everything cat. There are so many stores that only focus on "man's best friend" and I'm sure there are many more dog people verses cat people and that okay but it was great to see they recognize the need and state this on their sign outside the shop. If your have a pet this is definitely a place you need visit they have so many speciality items that I haven't seen anywhere else...

Cute little shop with TONS of treats and accessories for your pets. We came for special dog treats…read morethat were grain free. They had them! Lots of them! My friend's dog has a lot of allergies and is getting old and arthritic (aren't we all???) so the grain free treats seem to do the best for her. We were greeted as soon as we entered. There is a cat section in the way back. The dog stuff is pretty much everywhere. Employees helped us find a few items but honestly just looking at labels was very simple. There was a large dog in the entry area, very friendly, maybe the owners? At check out, the two employees were very chatty and nice. We enjoyed our visit and were glad they were open on that holiday weekend (MLK).