I love the staff. the customer service is top notch. I drive from Shelby and sometimes from from…read moreAsheville. I would recommend them to everyone. I refuse to shop anywhere else. love y'all

Love the staff I came and got 2 rats we thought they were both males but one of them was a female…read moreand we ended up having 16 rats

I was so heartbroken to see these poor aquatic turtles being treated like this. The set up was not…read moreonly animal cruelty but also misleading to prospective buyers. I thought turtle sales in NC were illegal. Turtles should have access to water to swim in and a dry dock to come out for short periods of time, with proper uva and uvb lighting. When I asked the employee if she was aware these were aquatic turtles she said she knew and when I said they should be in water, she said they mist them. The store had several large aquariums and plastic tubes to display happy turtles in a an appropriate set up but the store apparently could care less about the health of these poor turtles. Turtles should eat in water to help with swallowing. The water bowl they have, appears to have poop in it. I will never step foot in there again.

Staff are pretty knowledgeable about all the animals and can find anything you ask for almost…read moreimmediately. Everyone is polite and will let you hold, look at , or pet anything you ask about and can answer any questions you have. When buying pets there they can help you get everything you need and give all kinds of information and help about it. Store is organized and pretty neat for the most part and it's simple to find things too if you don't want to ask for help since everything's supply's are put together.

DO NOT BUY A PET from here. I purchased a bunny for my son and it died about 3 hrs later. The bunny…read morewas fine until my son put him in his cage. He went back 30 mins later and the bunny was lying on its side, stiff with eyes wide open. Now we have 2 older rabbits and they have always been very healthy. This bunny was by himself. I called the pet store and the owner answered. I told her what happened and she immediately accused me of killing the rabbit. She said her rabbits were perfectly healthy and it was my son's fault for holding him too much. We hold our rabbits all the time! She was very rude and accusitory. She stated "Well I guess I'll have to replace it. But it will be Monday morning because we r about to close." I only live about 10 minutes away and didn't want my son (age 5) to know the bunny had died so I asked if they would wait until I got there and she said no. They were tired and wanted to go home. I had to find an individual on the internet that had some bunnies for sale that looked like the other one. I called the Pet store owner on Monday morning and explained I already purchased another rabbit and was afraid to take another one from her store incase it was ill and would make my other rabbits ill. She was very offended and RUDE RUDE RUDE. She hung the phone up on me. I called back 3 times trying to tell her that I will just take another bunny and keep it seperated. She hung up on me 3 times after accusing me of "killing the rabbit." I will never buy another thing from this pet shop. I warn anyone that potentially wants to purchase anything from here. Things happen with rabbits, reptiles etc. I understand. Even PetSmart offeres a 14 day return policy just in case. No one knows when it comes to these animals. It's not a dog! She was just rude and accusitory!! BUYER BEWARE!!!!!!

I'm a regular here for mice for my snakes and also she helps me out so much with new fish and…read moregetting everyone's diet in order! plus there are some beautiful coy fish in there and she actually warns you about big fish! looking at you petsmart I don't need a 3' pleco

I was highly satisfied with the service, she offered to help me find the rodents & care I needed…read morefor them, I finally got my snake to eat a rodent live thanks to this essential service & I will be buying again, the only thing that caught me off balance was how dirty it was & how poorly the animals were treated it seems.

My husband & I purchased a "baby" peach face lovebird. His coloring is beautiful, and he is so…read moreactive & friendly. This store was clean, and the employees were friendly, helpful and caring. Such a positive environment for the animals. Very impressed with this store. Phil & Dee Dee Smith Granite Falls, NC

Very rude And unconsiderate staff no joke …read more Lost my dog in here one time a person nextdoor let me know someone from the shop picked her up and i walk in there and they continued to refuse to know anything about it until the witness came and confirmed what he saw . Like seriously? All the owner said was " next time i wont promise she will be here i woll call the pound " Yeah OKAY lady . Terrible place in general stinks like cat litter .

We really enjoyed this pet shop! They had tons of exotic animals in the back corner part of the…read morestore. Hamsters, gerbils, rats. Mice are up front. They also had a lot of things for beta fish that I haven't seen in other big chain pet stores. They have a good selection of dog food as well. They have pre-made fish bowls with betas on their checkout counter. Plenty of other things to look at or choose from. We're glad we made this a stop on our day out from the race we were in town for.

I loved this store because its nice to have a pet store thats not a major corporation. It made…read morelittle ol boiling springs 5x cooler. It has cool animals and great prices. BUT what i belive to be the owner or a frequent store manager has such a bad attitude very rude to customers and other employees. She threw a temper tantrum over a price mix up, handled it very poorly, and made me fell horrible for the super sweet and helpful older lady working this day. You have lost business forever i would rather drive 6 hours to a pet smart. If your reading this right now i ask of you to please not support this store

Parking is available right in front of the building. It's a bit tight, but not a problem…read more The place is small but jam packed with just about anything you could think of. The aisles are narrow and every open spot has something in it. Walking around just seeing what's all there could take an hour. If you know what you want, ask the owner as she can direct you to exactly what you need and probably offer a couple other options as well. If you're just looking, you'll probably find a couple things you didn't know you couldn't do without.

Dropped in today to see if I could get some Royal Canin dog food. The guy working looked totally…read moreconfused & said they couldn't sell it because only vets did. Not true- you can get it at Petco or any other pet retailer. It's not a prescription vet food- so I'm not sure if he got it confused with the type that is vet issued? We told him that we had gotten it at Petco & it's the regular food but he was adamantly dismissive so we just left. I mean, Royal Canin isn't some obscure specialty food. If you know anything about animals you've surely heard of it- there are even tv commercials for it. I was just trying to buy local. But I guess not. Must not want our business - we have 3 animals & spend a lot on them. But hey. Whatever.