As a regular patron of the Hickory dog wash, I've noticed a significant decline in cleanliness,…read moresafety, and functionality over the past year. On my last visit, I addressed my concerns with the manager, Brianne, who seemed attentive, but I remain unsure if improvements will follow. I've documented the current conditions with photos (1/25/25) and encourage you to review patron feedback, which highlights similar issues. I hope to see this addressed soon. As a regular patron of the Hickory dog wash, I've noticed a significant decline in cleanliness, safety, and functionality over the past year. On my last visit, I addressed my concerns with the manager, Brianne, who seemed attentive, but I remain unsure if improvements will follow. I've documented the current conditions with photos (1/25/25) and encourage you to review patron feedback, which highlights similar issues. I hope to see this addressed soon. I have attempted to use the PP+ website to send this to review to corporate attention, however their links break at every attempt.

I realized how awful the dog bath at Pet Supplies Plus was after going to a different one nearby…read more Usually filthy, they only clean them once a day, drains constantly clogged with hair, water spewing out of plumbing they never fix despite being notified about it countless times. Nowhere to put anything, the last shelf unit broke little by little until now it's just one stupid shelf on the ground. Aprons torn to shreds & barely protect you from water, clasps don't work. Shampoo is always out, knobs broken, water too hot & no individual control. They don't care if pets are unleashed. At the new place you can take everything on the list & say the exact opposite. They clean the tubs after every wash. You pick your shampoo. Stacks of clean towels. Nice hose & faucet in good repair & water temp individually controllable. The whole experience was different. Night & day. PSP is like trying to get clean at a hoarder's house. The other one was like a spa.

There is no excuse for charging over $20 more for a case of dog food than Amazon who will deliver…read moreit to your house!!!!!! Disgusting

We love this store! It's always bright and clean, and the staff are super helpful…read more The dog self-wash station is our favorite feature, though. We use to bathe our Great Pyrenees mix at home until we found Pet Supermarket. We always have everything we need and can count on it being clean when we arrive. Thank you!

What an amazing amount of products to choose from. I found the perfect brand of dog food for my…read morebest friend to enjoy. And enjoy she did.

I went to go buy a goldfish I had a tank already set up and established the kid who "helped" me…read morerefused to sell me a fish because I didn't have what he considered a good enough tank. When I tried to get someone else to help me nobody came to help me I stood there waiting for 10 minutes feeling embarrassed. I have had fish all my life if you are in the business of selling pets you should not deny a paying customer and treat them with such disrespect. They will not get my business

Love the staff I came and got 2 rats we thought they were both males but one of them was a female…read moreand we ended up having 16 rats

Well, I came to this pet store because the were the only place with Cocktails that were under 250$…read moreand also "hand fed/raised with in a 120 miles from my house. I put this in quotes because MAYBE the birds were had fed as chicks, but they were DEATHLY afraid of people. I got my baby home and he was so terrified of a hand that he bite me multiple times. (My parents have raised multiple Macaws so I understand bird behavior) I can tell you that these birds, all of which, the store owners said were 6 months and older, have not been handled since they got them. It broke my heart to see these babies so terrified, I wanted to take them all and give them a better life. Also, I was told the only thing they "would" eat was sunflower seeds... which is so not healthy for these growing birds. That's just the birds. I saw two bigger constrictors in the SAME CAGE , that was NOT even big for one snake that size. Most animals in that shop were not for sale, such as the snakes, two different breaded dragons, and many more. What really just hurt my heart and soul was the money, and Ring-tailed Lemur they had... who were locked up in extremely dirty cages, no bigger then a very small kitchen table. The only reason I gave them one star was because they were very nice to me and gave me extra sunflower seeds for free. But all together, I would say PetSmart employees have more knowledge about their animals then this "establishment." My heart is truly broken for the animals that are in that shop.

Have been buying quality pet food here for years. I have used the grooming services on occasion and…read morehave had great service each time.

Kathy is very nice and so accommodating! After waiting out the Covid virus my dogs hair was SO…read morelong that he looked like a different animal. Thank you Kathy!

I'm a regular here for mice for my snakes and also she helps me out so much with new fish and…read moregetting everyone's diet in order! plus there are some beautiful coy fish in there and she actually warns you about big fish! looking at you petsmart I don't need a 3' pleco

I was highly satisfied with the service, she offered to help me find the rodents & care I needed…read morefor them, I finally got my snake to eat a rodent live thanks to this essential service & I will be buying again, the only thing that caught me off balance was how dirty it was & how poorly the animals were treated it seems.

Excellent store. Exotic fish, will order anything you need. Only 3 stars because they need to work…read moreon being more humane :/

Staff were very friendly and helpful. The store was clean and all the animals look to be happy and…read morehealthy and well taken care of.

This location is a real disappointment when it comes to customer service. My husband and I shopped…read morehere several times in preparation before bringing our puppy home and a few times afterward. Virtually each time we visited this Hickory location, there was at least one employee who was unprofessional or downright rude. As I recall during all these visits, we only felt the need to ask one question on one occasion about the availability and location of a product and was led to it but were left to feel as though it had been a burden for the employee. It was a very large bag of kibble, and although we could manage carrying it to checkout ourselves, it would have been nice for at least an offer to have been made for assistance. All of the other experiences involved rude employees stepping between us and products on the shelves, reaching over us while we were trying to look at or retrieve a product while "assisting another customer," and just a general atmosphere that employees would rather be anywhere but there. We then decided that perhaps we should try ordering online and picking up in the store to avoid the unpleasantness. Well, that didn't work out very well either. PetSmart has A LOT of work to do in getting their app user friendly and reliable. The incentives offered for online shopping are also a joke because they exclude most, if not all, well-known and trusted brands. Unfortunately, with all of the options available both online and in-store for meeting our pet's needs, PetSmart has done absolutely nothing competitively "smart" to secure our ongoing business.