Ran in here a little late with our Great Pyrenees mix. We…read moreactually meant to go to another pet mart but I called this place by accident and we decided to give it a shot. The staff were very friendly and understanding even though we came to their self-wash station near their closing time. I didn't like their washing station quite as much as other places, simply because one station was closed and our dog kept jumping out of the bath, and having the door shut made it kind of hot and stuffy inside, but I'm glad it was available nonetheless. I was also pleased to meet a little blue conure. My son and I were admiring it but I warned him not to touch because it may bite. A staff member came by and told me the bird was actually really friendly and enjoyed being pet. He said it normally roams around on the staff shoulders throughout the day. I thought this happy bird was a great sign of employees that actually care about the animals under their care! Way to go Pet Supplies Plus!

As a regular patron of the Hickory dog wash, I've noticed a significant decline in cleanliness,…read moresafety, and functionality over the past year. On my last visit, I addressed my concerns with the manager, Brianne, who seemed attentive, but I remain unsure if improvements will follow. I've documented the current conditions with photos (1/25/25) and encourage you to review patron feedback, which highlights similar issues. I hope to see this addressed soon. As a regular patron of the Hickory dog wash, I've noticed a significant decline in cleanliness, safety, and functionality over the past year. On my last visit, I addressed my concerns with the manager, Brianne, who seemed attentive, but I remain unsure if improvements will follow. I've documented the current conditions with photos (1/25/25) and encourage you to review patron feedback, which highlights similar issues. I hope to see this addressed soon. I have attempted to use the PP+ website to send this to review to corporate attention, however their links break at every attempt.

We love this store! It's always bright and clean, and the staff are super helpful…read more The dog self-wash station is our favorite feature, though. We use to bathe our Great Pyrenees mix at home until we found Pet Supermarket. We always have everything we need and can count on it being clean when we arrive. Thank you!

There is no excuse for charging over $20 more for a case of dog food than Amazon who will deliver…read moreit to your house!!!!!! Disgusting

I used up the last of the "special" dog food for their dinner instead of saving it for feeding them…read moretheir medications. Oops. Bad me. So we now need to get more of the "special" instead of waiting for the regular shipment to arrive in three days. Petco is the only big box that sells this specific brand so we detoured slightly out of our way to pop into here. The store is tidy, organized by species (cats, dogs, fish, other small animals) and then the aisles are neatly laid out. A little bit of searching and we found the specific stuff we wanted. 1 star to the 10 year old that was clearly trying to piss off his mother (and everyone else within earshot) by squeak-squeak-squeaking one of the squeezie toys over and over. Yes, the store had exactly what we wanted. But it was a good 50% more expensive than the same purchase online. You're definitely paying for the convenience here. [Review 15924 overall - 3139 in North Carolina - 1429 of 2021.]

What an amazing amount of products to choose from. I found the perfect brand of dog food for my…read morebest friend to enjoy. And enjoy she did.

I love the staff. the customer service is top notch. I drive from Shelby and sometimes from from…read moreAsheville. I would recommend them to everyone. I refuse to shop anywhere else. love y'all

Love the staff I came and got 2 rats we thought they were both males but one of them was a female…read moreand we ended up having 16 rats

Have been buying quality pet food here for years. I have used the grooming services on occasion and…read morehave had great service each time.

Kathy is very nice and so accommodating! After waiting out the Covid virus my dogs hair was SO…read morelong that he looked like a different animal. Thank you Kathy!

I'm a regular here for mice for my snakes and also she helps me out so much with new fish and…read moregetting everyone's diet in order! plus there are some beautiful coy fish in there and she actually warns you about big fish! looking at you petsmart I don't need a 3' pleco

I was highly satisfied with the service, she offered to help me find the rodents & care I needed…read morefor them, I finally got my snake to eat a rodent live thanks to this essential service & I will be buying again, the only thing that caught me off balance was how dirty it was & how poorly the animals were treated it seems.

They responded immediately to an issue I was having trying to place an order. One of the best…read moreonline experiences I have ever had with a company. I highly recommend American Mutt USA. Customer service is excellent and the product was exactly as I hoped.

Great personal service along with the superior, made in the USA products makes this a go to website…read morefor us. Our corgis' love their food bowls and bed.

Staff were very friendly and helpful. The store was clean and all the animals look to be happy and…read morehealthy and well taken care of.

This location is a real disappointment when it comes to customer service. My husband and I shopped…read morehere several times in preparation before bringing our puppy home and a few times afterward. Virtually each time we visited this Hickory location, there was at least one employee who was unprofessional or downright rude. As I recall during all these visits, we only felt the need to ask one question on one occasion about the availability and location of a product and was led to it but were left to feel as though it had been a burden for the employee. It was a very large bag of kibble, and although we could manage carrying it to checkout ourselves, it would have been nice for at least an offer to have been made for assistance. All of the other experiences involved rude employees stepping between us and products on the shelves, reaching over us while we were trying to look at or retrieve a product while "assisting another customer," and just a general atmosphere that employees would rather be anywhere but there. We then decided that perhaps we should try ordering online and picking up in the store to avoid the unpleasantness. Well, that didn't work out very well either. PetSmart has A LOT of work to do in getting their app user friendly and reliable. The incentives offered for online shopping are also a joke because they exclude most, if not all, well-known and trusted brands. Unfortunately, with all of the options available both online and in-store for meeting our pet's needs, PetSmart has done absolutely nothing competitively "smart" to secure our ongoing business.