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    China House

    3.0 (1 review)

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    12 years ago

    Excellent store. Exotic fish, will order anything you need. Only 3 stars because they need to work on being more humane :/

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    Pet Supplies Plus Hickory

    Pet Supplies Plus Hickory

    3.7
    (15 reviews)

    As a regular patron of the Hickory dog wash, I've noticed a significant decline in cleanliness,…read moresafety, and functionality over the past year. On my last visit, I addressed my concerns with the manager, Brianne, who seemed attentive, but I remain unsure if improvements will follow. I've documented the current conditions with photos (1/25/25) and encourage you to review patron feedback, which highlights similar issues. I hope to see this addressed soon. As a regular patron of the Hickory dog wash, I've noticed a significant decline in cleanliness, safety, and functionality over the past year. On my last visit, I addressed my concerns with the manager, Brianne, who seemed attentive, but I remain unsure if improvements will follow. I've documented the current conditions with photos (1/25/25) and encourage you to review patron feedback, which highlights similar issues. I hope to see this addressed soon. I have attempted to use the PP+ website to send this to review to corporate attention, however their links break at every attempt.

    I realized how awful the dog bath at Pet Supplies Plus was after going to a different one nearby…read more Usually filthy, they only clean them once a day, drains constantly clogged with hair, water spewing out of plumbing they never fix despite being notified about it countless times. Nowhere to put anything, the last shelf unit broke little by little until now it's just one stupid shelf on the ground. Aprons torn to shreds & barely protect you from water, clasps don't work. Shampoo is always out, knobs broken, water too hot & no individual control. They don't care if pets are unleashed. At the new place you can take everything on the list & say the exact opposite. They clean the tubs after every wash. You pick your shampoo. Stacks of clean towels. Nice hose & faucet in good repair & water temp individually controllable. The whole experience was different. Night & day. PSP is like trying to get clean at a hoarder's house. The other one was like a spa.

    PetSmart

    PetSmart

    2.4
    (22 reviews)

    Staff were very friendly and helpful. The store was clean and all the animals look to be happy and…read morehealthy and well taken care of.

    This location is a real disappointment when it comes to customer service. My husband and I shopped…read morehere several times in preparation before bringing our puppy home and a few times afterward. Virtually each time we visited this Hickory location, there was at least one employee who was unprofessional or downright rude. As I recall during all these visits, we only felt the need to ask one question on one occasion about the availability and location of a product and was led to it but were left to feel as though it had been a burden for the employee. It was a very large bag of kibble, and although we could manage carrying it to checkout ourselves, it would have been nice for at least an offer to have been made for assistance. All of the other experiences involved rude employees stepping between us and products on the shelves, reaching over us while we were trying to look at or retrieve a product while "assisting another customer," and just a general atmosphere that employees would rather be anywhere but there. We then decided that perhaps we should try ordering online and picking up in the store to avoid the unpleasantness. Well, that didn't work out very well either. PetSmart has A LOT of work to do in getting their app user friendly and reliable. The incentives offered for online shopping are also a joke because they exclude most, if not all, well-known and trusted brands. Unfortunately, with all of the options available both online and in-store for meeting our pet's needs, PetSmart has done absolutely nothing competitively "smart" to secure our ongoing business.

    China House - petstore - Updated August 2026

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