Had an appointment for a week, was told to bring our dog at 8am as we did, my wife took the day off so that she could drop off and pick our dog up after 2 pm the same day. We called at 2 pm and they said they were very busy and our dog would be next in line to get a cyst removed from her top left side and have her teeth brushed as she was under and to call back at 4pm. I called at 4pm and was told that our dog was not operated on and have to reschedule for the next morning, I told them that I didn't want her to stay over night as she was not accustomed to staying in a cage, they said they couldn't do the operation the next day if I took her home and but could if I left her over night, doesn't make sense! So the bottom line is if you make an appointment and take a day off it doesn't mean anything to these so called professional's but if I did that to a doctors appointment they would charge me and not be happy, I guess we just lost a days pay and need to go to another Veterinarian that is a PROFESSIONAL. My dog is very upset and so are we, will not go back to The Animal Hospital in Hickory or recommend them to anyone! read more