This is an amazing five star facility that serves the community of Oxnard, and VENTURA. They have…read morefood for dogs that I didn't think existed. But I found what I was looking for thanks.

where the fuck is this place? walked around and did not find it. update the map or something cuz…read moreit's not where yelp says it should be

Place is awesome! Easy to take our two heelers to self serve wash. Super clean and staff is…read morefriendly. Prices on food are fair. supporting small business is important for us.

I just passed by I think two or three week ago now. I WAS SO Pleasantly SURPRISED AT THE INCREASE…read moreOF RAW FROZEN PRODUCTS THEY NOW CARRY!!!! I definitely will be coming more often. I can't wait to try some of the frozen animal necks as I have slowly been introducing meaty raw bones/cartilage for my dog! Also THE RAW BAR!!! I'm super glad to see Vital Essentials in here and be getting a variety of treats to sort through for my dog. KEEP UP ALL THE HARD WORK

Great pet shop in Ojai. his well-stocked shop caters to both cats and dogs with an impressive…read moreselection of premium food options - from high-end kibble to raw and frozen food. Their extensive treat and toy collection keeps dogs and cats happy, while their quality chews have earned our dog's enthusiastic approval. The perfect one-stop destination for discerning pet parents seeking top-tier products for their furry family members.

From the owner: Our small pet store in Ojai, California specializes in offering holistic and all-natural pet…read moresupplies for a variety of furry friends. We provide a carefully curated selection of products that are free from harmful chemicals and additives, ensuring that your pets receive only the best quality care. From organic food and treats to natural remedies and supplements, we have everything you need to keep your pets healthy and happy. Visit our store in Ojai to experience our personalized service and find the perfect products for your beloved pets.

Friendly and helpful. It's a small store so they don't have as many kitty litter tray options as a…read morebig box store but the customer service and convenience more than make up for it. Plus I would rather support this place.

I love this store. The owner is very helpful and knowledgeable. He helped me pick out a new food…read moretopper (which my girl loves so I came back to stock up), a new harness (told me to bring back if it doesn't fit (it fits) and sold me some foot balm for my girls dry foot pads. He sells a good variety of high quality food (Badlands Ranch, Dr Marty and more). I feel good spending my $ here because I'm supporting a local business. New toy for Pearl today, too.

Employees named Ana and other male employee (didn't remember his name but Ik he's a manager) are…read moreamazing with the animals and really care for the betta fish there! Very admirable how they care for each individual betta! Makes me want to shop their more!

Customer service is very poor from an employee named Ana. She was very rude when I asked if she was…read morebusy and if I can ask her a quick question. She said there was only two of them up front and can't help me. At least let me know she'll be right with me when she's done with other customers. She needs to learn communication and customer service skills.

Called this store on the 11/26/2025 as I had a coupon for a free paw spa treatment. The coupon was…read moreexpiring that day, so it needed to be used. When I spoke to the customer service representative I was told that there were no groomers on site and that i could get a rain check and use the coupon on the weekend when the groomers were back. I called over the weekend and explained the situation to the groomers department, at which point they informed me that I would need to add a bath service in order to get the "free" spa paw service. I asked if I could speak to a manager and was transferred back to the front. The lady that answered was the same lady that I had spoken to on 11/26/25. She said she remembered the conversation and went to go speak to the store Manager, Sean. Sean stated that they could not honor the coupon but stated he could give me 20% off of the service. This is false advertising, and aside from that I was lied to. I asked Sean to please pass my information over to his boss, Nick who is the district manager. I waited 3 days for a call but I did not receive one. I called today and spoke to a rep. I explained the situation to the rep. He put me on hold and said he sent a text to the district manager and he too said they could only give me 20% off of the service. The rep stated he would pass my information on to Nick so he could give me a call. These people do not keep their word and do not return phone calls or reply to messages requesting a call. I love this store but sadly will not be returning and will be reporting the false advertising to the BBB.

I stopped in very briefly to see if they had any pet mice. The store was clean, well-stocked and…read morewell lit. Very attractive and mostly focused on dogs and cats. When I asked the young woman at the front desk if they had any mice, she said, "You mean, frozen mice?" I said, "No, like for pets." She said unfortunately they do not. So they might have frozen feeders but no live mice. Anyway, I'd stop in again if I needed something I thought they would have. They're in a convenient strip mall just off the 101.

The kindest most knowledgeable employees. They had to reduce the amount of pride toys for dogs…read morebecause someone complained. Ignorance is alive and well in Ventura. Anyway, great store , great employees

This review is just for Sam the pale goomer. If I could give a 0 I would. As soon as I walked into…read morethe groomers Sam was the only team member that giving a rude and unwelcoming attitude. It was my dogs first time getting groomed let alone being outside and seeing other dogs he didn't know (he just got his shot two days ago, which they allow 24 after rabies shot) so everything is new to a 16 week old puppy like him. Her nonstop comments about his behavior was insane. She thinks she knows more about ur dog and his behaviors then you! Crazy!! He is never going back .

Bottom line: amazing reptile shop that employees enthusiasts…read more Are you looking for a place to buy a reptile? Do you need lots of help and materials? This is literally the place you need to go. My son has been begging us for a snake for years, and as he is pretty young, we didn't want to just dive in with it. He's in sixth grade now, and his little sister's in third grade. We figured they're probably old enough now to be able to take care of a reptile. I had seen this place advertised previously and we happen to be down in Ventura so we went and checked it out. We talked with who I would imagine is the owner, an extremely knowledgeable person who also happens to be friendly and helpful. He gave us what I would call almost too much information as we are brand new two the whole reptile thing, there's so much to learn and there's so much knowledge he wanted to impart on us The kids are interested in a baby snake of some kind, and we were lucky enough that they had a fair amount of young snakes in the shop of all kinds of different exotic varieties. We ended up taking a small python home in our kids are over the moon with it. It's a beautiful creature and they had a lot of of the items that we needed in stock there to be able to set up our terrarium correctly. I would highly recommend the shop, as everybody we spoke to there was very kind, professional, and knowledgeable. We will definitely be back

Such a great place! Jose is very knowledgeable and helpful. We have gotten 2 reptiles there and…read morethey are both thriving!

This pet store is the heart of Ojai. The family owners truly care, and it shows in everything they…read moredo. The employees are incredibly helpful and genuinely knowledgeable about all kinds of pets--you can ask real questions and get real answers. We've purchased birds, lizards, and all of our dog food here, and the care is always top-notch. It feels like a family experience every time you walk in. Small-town vibes, honest people, and way better than supporting big corporate pet stores.

TLDR; this place profits off of living animals that are actively hurting each other due to too…read moresmall cages! See photos I never leave yelp reviews but I was completely disgusted about the welfare of the animals being kept in this store. They have WAY too many chickens being kept in tiny cages. I noticed some of the chickens pecking on one particular chicken's back / rear. Then I noticed blood on the chickens beaks and looked closer and the poor chicken is bleeding all over and is basically being eaten by the other chickens. I let the person behind the counter know and she looked horrified. I told her I think there are way too many chickens in the cage to which she agreed. She promptly removed the chicken and another employee told her to put the chicken in another cage that had a single chicken. I asked if they had anything to apply to the wounds and the guy looked confused and said yeah and disappeared to the back. I once again noticed the other chicken start pecking at the chickens bloody rear and told the guy once he came back that it should be by itself. He moved the chicken and sprayed something on its wound. I wish I could've taken the chicken but I don't have the means or space. To the owners - you absolutely shouldn't be selling chickens / other live animals. You clearly don't have the space / enclosures needed to house that many chickens and you clearly don't care about the animals you're selling. Your employees seem to have a lack of knowledge on animal care and should be trained to know what to do to care of injured animals. This is clearly an animals-for-profit type of pet store that anyone who loves animals should absolutely avoid. I usually avoid this place because the birds already sadden me, and I've heard of the poor care given to the live animals. I'll absolutely never return and I really hope the owners think hard about keeping these living animals. At the very least, keep a smaller amount. It doesn't seem like they're even selling much of these animals. It's just cruel. I'd like to know what happens with their chickens once they're too large for these tiny cages!

Amazing family run business. I bought a boxed mucking cart and the owner opened it up and put it…read moretogether for me. Incredible! The alfalfa is great quality !!! Love the prices and the lovely homey feeling

Small feed store on a semi-quiet street with a big lot in the back with bales of hay. The first…read moretime I came here they didn't have the brand of shavings I usually get, and when I went to consider the brand they had instead it turned out they were plumb out. So I didn't come back for a while. Now I come here when my regular store doesn't have good Orchard hay. Ojai Valley Feed usually does. I've gotten good hay from them, though their hay is on a dirt lot so last time it was dragged across dirt before going into my truck. Maybe doesn't matter if you're tossing it for cattle or horses? But I'm feeding guinea pigs so I'd rather it not be dusty. I get it though, it's a feed store. I guess that's just the reason they're not my #1 go to for the hay and rather my #2. Prices are fair for the area. I like the guy who seems to own/run the place. He's super nice. The younger employees are fine but not enthusiastic. One time I visited and it was only the younger folks taking care of the store. I inquired about the fresh chicken eggs I'd seen here on Yelp and I was told pretty flatly that "Oh, you have to be on a list," and that was that. I felt totally shut down and felt the employee missed an opportunity to engage me as a customer, maybe ask if I wanted to be on the list, or tell me what the process to get on the list was (is there a time they expect to add new names to the list??) That's the only downside. Shop is small, but I was also super happy to see they sell feeder animals like crickets, mice and rats. I had just paid for a $60 purchase and realized I really needed 2 crickets. The shopkeeper gave them to me no charge. I know they're cheap but he didn't have to do that and I really appreciated it!