This review is strictly related to the Pet Paradise Boarding Service, but due to our experience with that service we would NEVER use this location for any other service. Absolutely DO NOT RECOMMEND as a boarding service. Worst experience we've ever encountered, and we've had great experiences with several boarding services in the area, including Firehouse Pet Resort in Kyle and Big Oaks Kennel in Buda.
We unfortunately stopped by and took a tour and were impressed, however we've since regretted that decision.
Our very well cared for lab, treated on Sentinel Spectrum monthly, well known at our vet at Kyle Animal Hospital, stool tested annually and picked up daily at home SUDDENLY had worms in her stool 3 days after beginning a 10 day board while on our honeymoon OUT OF THE COUNTRY.
After calling us OUT OF THE COUNTRY DEMANDING that we pick up our dog IMMEDIATELY, despite clear instructions that we were out of the country, they quarantined our dog for the remainder of the stay. We sent the "picture" of the "worm" to our vet at Kyle Animal Hospital who could neither confirm nor deny that it actually was a worm, and felt it highly unlikely that our dog actually had worms. Regardless, our vet prescribed a broad spectrum dewormer which after administering should have allowed the quarantine to be lifted. Clearly, it was not.
Clear evidence upon picking up our dog that she was NOT well cared for AT ALL.
Our lovable, friendly and highly sociable reported pet at EVERY OTHER BOARDER LISTED was reported to not be sociable, uninterested and withdrawn.
Normally upon pick up from boarding we see signs of overplaying with hip dysplasia, overjoyed to see us with one or two hot spots from anxiety due to the board.
On this pick up we encountered a depressed, traumatized dog that simply wanted out of that place. The staff had notified us that they found "two hot spots" on our dog, upon returning home we found SEVEN.
The over the counter allergy and anxiety "bites" we sent to help during the board with INSTRUCTIONS to give at signs of anxiety and or signs of allergies were returned unused. In fact, none of the multiple treats, tartar chews or bones were given the entire stay! It's been almost two weeks since picking up our dog and we're still dealing with an overly traumatized, depressed dog showing behavior changes I've never seen her exhibit. My dog is so well house trained that she WILL climb into the tub to use the bathroom if she can't hold it. She's now peeing all over the house, including on the bed she sleeps on.
We're absolutely heartbroken that we made an absolute ERROR in judgement trusting our pet to this place, and furious at the end result.
In short, Pet Paradise's business name is contradictory to the service received, and our vets and staff at Kyle Animal Hospital anre well aware of our experience. I also know the vets at Firehouse and other clinics in Kyle and I'll be notifying them of our experience as well. read more