I just have to give an Excellent review for Steve with Pet Food Express Store next to Trader Joe's on Oak Grove, here in Concord. Normally, I go into the store and buy what I need and walk out. If Steve is working, he always greets me and offer assistance but I always tell him not today. However, the other day I needed assistance and I was happy to see Steve as I walked into the store. Sure enough, Steve greeted me and asked if I needed his assistance. By the time I was done with what I needed, such a hugh relief and I thanked Steve for really going above his duty to answer my questions which helped my decision with the type of dog food I bought for my dog. Princess loves eating her new dog food. Thank you so much Steve, you provided Excellent service which is rare in some stores. Steve, you're the best, you deserve a raise, Thank you!! read more

I prefer Pet Food express over the other chain stores because they do not have animals in the store. These other stores have pet rodents and they are not taken care of well. Pet Food Express just sells pet supplies and food. This is a good one, been here a few times to get the more expensive food for both the dogs and cats. They have dog and cat adoption dates in conjunction with local rescues. That's how you do it. We did adopt a dog a few years back from one of these. Support your local Pet Food express. read more

Pet Food Express is my go to pet supply store. All employees are well trained and give personalized attention. When I walked into the store (Oak Grove store) I was greeted by Steve, who immediately took me to a few products. Steve was able to advise me on my pups loose stools, and recommended I try Just Food for Dogs and a few other products. I appreciate the time spent helping me. Thanks Steve for your help. read more

I came in on 3/26 and had the pleasure of being helped by Laura. She gave me very good advice, answered all my questions without me asking them... overall a great employee! I will come back because of her. read more

We always wash our dogs, Artemis and Baloo, at this Pet food Express. They're always excited to visit because the staff is so friendly and knowledgeable and always gives them treats. It's also conveniently located next to Trader Joe's so the humans can get snacked up too. read more

Pet Food Express - Baloo, happy that he's all clean! - Pet Stores Near Me - Concord, California

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I am happy with their products but not so much with the manager who is unfriendly, quite pushy and nosy. She also had a problem with my coupon even though it was valid. Besides that I almost always find what I'm looking for at the store and love that I can shop here. Their scale is also off but I'm too scared to say something. I weighed my dog here twice and it was over 20lbs off compared to the vet scale. read more

My girlfriend and I just got a new puppy. Noah provided a great experience, is very knowledgeable and helped us navigate all of our questions about the different brands of dog/puppy food along with various toppers to help our little one get over his pickiness about his kibble. Not only that he provided us with samples that we could take home and give our little buddy so we can figure out what to get next time! great experience. Far better than experience we've received at petco/petSmart Will visit again, definitely recommend this as a spot to visit for your furry friend! read more

I use Pet Food Express all the time in store and online! If you buy most food treats and toys you buy 3 and get the 4th one free! They have a great variety! I recommend them! read more

They always have great items and they are always helpful. I used the self service dog wash and it was very easy, except for my wild dog who didn't want to have anything to do with it. read more

I don't often write reviews but I feel this really needs to be said. My wife and I had a cat who suddenly stopped eating and we were worried sick. We came to Pet Food Express on Oak Grove to see if anyone knew what we could do before having to take the cat to a vet. One of the staff, Ash, was so incredibly helpful and compassionate, made a lot of suggestions, showed us some different brands and we came home with some new cat food. We tried feeding some to our Emma and she loved it and started to eat again. You are very lucky to have an employee like Ash. What she did for us today meant so much to us. As an aside, we are regular customers at this store and you should be very proud of your staff and manager, Max. They have the perfect blend of being helpful, friendly and yet not hovering or pushy. I have said several times to staff there that this store could teach the rest of the businesses around about customer service. Bob and Pam H. read more

Can't say enough good things about the staff and customer service at this location. The selfgrooming station is easy to use and we've only had positive experiences so far! Literally every staff member I've met there has been so sweet and helpful (wish I remembered everyone's name but thank you Noah for giving my pup Phoebe an enthusiastic and warm welcome on our most recent visit). My dog makes a B line to the entrance every time (: read more

Pet Food Express - Pet Stores Near Me - Concord, California

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I was in the area and decided to stop by. This place is in a really big shopping center. They mainly focus on dogs & cats. I noticed they have really good quality food for dogs. They had a lot of dog beds and carriers. At the back they had a place where you can shower your dog like a self service. I thought that was really cool because I have never seen that. I have two bunnies so there was half of an isle dedicated to bunnies, birds, and Ginny pigs. I wish they would have had more things for bunnies. If you have a cat or dog I highly recommend coming here. read more

Pet Food Express - A ton of dog food - Pet Stores Near Me - Concord, California

Long overdue! Max went above and beyond with getting our newly adopted pup squared away. He took us step by step throughout the store using a checklist of items we might need. We left the store feeling prepared and looked after. He was welcoming to our trifecta of generations - myself, my 2 year old who had the run of the place, and my mother. Thanks, Max! read more

Pet Food Express - My child who wanted to get into one of the dog kennels. - Pet Stores Near Me - Concord, California

I came in today for a slip lead. They have 1 kind. Color choices black or red. I also needed a rolled leather collar. I had wanted a dark brown one- but the red really caught my eye. My boy looks amazing in his new red collar. I was looking for dog clothes- they had plenty of cute shirts, but they don't have anything bigger than a large. I asked if maybe they had an XL- unfortunately, no- they said the bigger sizes don't sell. I appreciate how generous this company is. They offer 10% discount if you volunteer at a rescue group. Any animal events always has a pet food express booth- handing out samples, toys, and coupons. Plenty of parking. Next to Trader Joe's. So 1 stop shopping for both humans and pets. read more

Pet Food Express - Pet Stores Near Me - Concord, California

Very lovely staff and very helpful , very calm and welcoming for sure coming again , thank you

This place is top notch not only because of the products they sell but because of the staff; they are amazing. They know a lot about all their products and if they don't they ask others that know. I've gotten so many helpful tips from them since having my dog for over a year now. This is my go to store. It's always nice to see their smiling faces. read more

Our dog had been struggling with runny stool for the last 2 years. We had been transitioning slowly between different kibble types like orijen and nature's logic. We were at petfood Express evaluating more options when we ran into Ruth. Ruth was amazing in explaining the different types of food and what might be causing the issues. She recommended the kiwi freeze dried lamb and we decided to give it a shot. We're on week 3 and it's made a huge difference! Our pup is more motivated to eat and we can tell by his stool, it's working very well! I'm grateful we ran into Ruth and she was able to help us with our problem! We come to petfood Express for baths and great deals on healthy food/snacks for our dog. read more

Worse experience in this store, I always go to petco but I was in Trader Joe's so I went there as soon as I walked in this old lady didn't greet me but looked at me from toes to head she has white hair I didn't get to see her name but she seems very particular. read more

I'm not sure how I am so late on this review as we have been shopping here for about 5 years. We love shopping here, the store is always clean and stocked and the service is consistently warm and welcoming. I've consulted with the staff here several times over the years for various things and they have always been knowledgable and informative, but more importantly- honest. They have never been pushy with a suggestion just to get a sale, and when you're buying things for your pet you need that honest help. read more

Thank you Anya for your amazing recommendation! Always check in on their monthly deals! This month we got kibble half off when getting the pantry box! Basically got the pantry box FREE to try!!! She also remembered Kenji and his preference! Amazing place with great attitude! read more

Pet Food Express - Pantry box and open farms puppy kibble - Pet Stores Near Me - Concord, California

I wanted to give a huge shout out to Graham and Ania! This is long overdue. I use to live in Concord and this was the Pet Food Express I went to all the time for food, toys, treats and grooming products. I now live in SF but still come to this location once in awhile when visiting family. I recently went to this location to stock up on my dog's food (Tucker's) , and Ania noticed that I also grabbed the Primal Elixir (green smoothie) and mentioned the special that was going on for the Primal brand toppers and saved me money! Thank you again for your time and help. I greatly appreciate the attentive and friendly customer service. I always feel comfortable shopping at this location. read more

Delivered when they said they would, exactly as ordered. Reliable and timely. Can't think of anything else.

10 STARS FOR THIS LOCATION AND STAFF: Had the most amazing customer service experience yesterday @ Oak Grove Rd location. Went in to get advice about walking my dogs (on leash) while I've been accosted by off-leash dogs recently. Spoke with Graham, store manager. He was incredibly helpful with tips and advice, suggested some store products to use in the future, and was so generous to offer me a couple products complimentary to try out (treats for my dogs to distract them, and a pet corrector (a small can of air-noise) to distract off-leash dog). I really appreciated his time, advice, and going the extra mile to help me be the best dog owner! read more

The store itself is alright, what made me put 1 star was the cashier, she commented on my dogs weight and tried to tell me what I should be feeding him. I told her he's a working line dog that is not fixed and will remain lean, I feed him 2 cups daily plus lots of treats. She further insisted by looking at the bag and saying I should "bulk him up", not even knowing his current weight. Fat dogs may be cuter but they are not healthier by any means, as someone that works at a pet store, she should be more aware of this. read more

The team here is the best ! They are employee owned and it shows. Team members are well trained on product and personable...you can also return anything that doesn't work or your pet doesn't like !!! read more

My family found a lost dog in our neighborhood that we couldn't find ID information for. Animal Services is closed Sun/Mon around us, so we took him in for a shower here before taking him in for the night. The staff were incredibly kind and patient while showing us how to operate the self-bathing area. After hearing us explain the circumstances and directing us to their community board to post our information, they gave us the service on the house. We will be back again for our own pets soon! read more

We pass by two pet supply places from home to reach this location, for many years the staff have been amazingly knowledgeable and helpful, and we feel at home and know that they have our best interest in heart, recently we have had extreme great service from Ruth and Dani, these ladies know what they're talking about, highly recommend this location read more

I came into this PFE looking for flea and tick shampoo and they were out of stock on the shelves, one of the associates told me that they are pretty sure they just got a new shipment in and went to the back to get it for me. I had a ton of questions and they were all super helpful there. Such a great experience that I had to leave a review. read more

Used to be a friendly, helpful place to shop for pet food but new girl manager in particular at Oak Grove store is very sarcastic, rude and has not been honest about why Pet Food Express chose to stop carrying Lotus pet food, something my cats with dietary restrictions rely on. She told me Lotus was having manufacturing issues but actually Pet Food Express discontinued Lotus because they didn't like working with their distributor. Also, previous time I was in there, a clerk who said she's never had cats was giving advice to a first time cat owner on best kitty litter pans. How would she know? Newer staff at the Pleasant Hill store has also been on the b*(*&% side. Good help, it seems, is a lot harder to find these days. read more

Love this store. The pet wash is great and so convenient. The people are kind and have a lot of knowledge.

Ash is now my "go to" regarding any dietary needs for our 18 month Labrador. She is so insightful, polite, and professional. Thanks so much for your advice, so appreciated. This is an employee that needs to be commended! read more

I love our neighborhood Pet Express on Oak Grove Rd. We lost our dog in May 2021 and were ready for a new companion. They made the transition so easy and were knowledgable about what I needed. They even offered to help in the surprise for our daughter with our new pup. read more

My teenage daughter went into this store to look around and when she was walking out, they falsely accused her of stealing and searched her bag. This was humiliating and embarrassing in front of other customers. I am not sure why they would do this to her, they clearly misjudged her and owe her an apology. I would prefer to go to a different pet store after this experience. read more

Walked in looking for a good shampoo for my new puppy Derek walked right up to me and helped me out really appreciate all his knowledge on the products and all his recommendations. Thank you Derek for the amazing customer service! read more

Love love love pet food express! Graham was amazing helping me explain my receipt and super knowledgeable. Kiwi treats are our favorite and was so happy to pickup more. Will always come back here and thanks to Graham my mastiff will be very happy with her treats as she is recovering from surgery read more

Every time I've been to this store I have been greeted by friendly employees who helped answer any and all questions I had about different cat and dog products. The store is very organized and clean and their protocol for COVID safety was very clear and seemingly effective. This is definitely my go-to store for any treats, foods, etc that I buy for my pets! read more

This review is against a male employee who wear glasses, possibly in supervisory role. He was a complete moron, should not even work in any customer service business at all! I brought my dog to the VIP Petcare clinic inside Pet Food Express for a rabies shot. The VIP Petcare personnel completely screwed up, almost killed my dog. I yelled at the VIP Petcare personnel (hey what would you do when somebody almost killed your dog???). When hearing the noise, this Pet Food Express male employee rushed over and asked me to leave, without even bothering to ask what happened. There was a closed circuit camera facing the VIP Petcare clinic. I asked the male employee to review the footage. He refused. I proceeded to file an official complaint against him at the corporate office. read more

I always have great customer service here but tonight I decided to let everyone know! I took my lab in for a bath, first of all, I forgot a leash like an idiot so I walked him in holding his collar. They didn't mind at all and didn't make a huge deal of it which I appreciated. While my dude was getting a bath I was checked on just to make sure I was doing well and didn't need anything. Upon leaving everyone was so sweet to give my pup a treat and complimented his good manners. I really love this Pet Food Express... my typa peeps read more

Team members are very nice and helpful. Graham helped me a lot in informing me about different options. I will definitely be going back to support this store. read more

Came to the store today just to grab some dog food for my French bulldog that's been really really picky lately. I was helped by a really nice guy that was in the frozen aisle he walked me through a whole bunch of different options gave me a lot of information. I think he could tell that I was trying to make the right decision for my dog and couldn't really make up my mind, so they let me take the bag home for free to test on my pup. Best service ever I will buy all my dog food and supplies here! Thank you! read more