My boys love coming here! The staff is awesome and friendly. I have never used the bath section but that looks great for big dogs. Mine aren't. read more

Pet Food Express - Tony & Paulie - Pet Stores Near Me - Concord, California

This place is fantastic, especially if you are looking for something specific that may not be easy to locate (pet food with no gluten, human grade pet food, etc.). My family has been to this location as well as the one in Antioch, CA and both of them are great. The staff is always very friendly, knowledgeable, and helpful. They make it a pleasant experience to shop there. The only potential downside would be that it is pricey. If you are looking for cheap pet food this is not the place. It's been worth the money for us, as we can tell how healthy and happy our dog is with the quality treats and food he gets. Also, our dog is training to be a service animal, so there are certain items we need that can be very hard to find. Pet Food Express is the place to go. read more

Everything is always just a great shopping experience! All the employees are so helpful and I couldn't be happier! Appreciate all the effort put into each shopping visit I make! Gratefully Peggy M read more

The experience was nothing short of fantastic what's your list that was exceptional service provided by an older gentleman who display about the knowledge about cat food. Is it assistance was invaluable and help me find the perfect cat food for my kittes. He took the time to explain the benefits of different card options helping me make a informed decision without any pressure it felt very personalize tailored to my pets requirements. Thanks to the gentleman's guidance I left the store with a new phone company and the cats food I had chosen. Kudos to pet Food express for such welcoming knowledge wanting Bierman for pet lovers like me. read more

Pet Food Express - Cat food - Pet Stores Near Me - Concord, California

Overall, generally disgusted. Came to bring my dog for a bath as I do after every vet appointment so whatever dirt she got on her at the vet office isn't brought home. For $18.....I was provided the opportunity to pick from 5 empty wash stations, all that were filled with filth, including dirt, hair and towels. The female manager or lead was working at the cash register and a male was setting up dog crates, both in direct sight of this mess at the front of the store....but neither came to the wash area, or even checked on the wash area while I was there, even through the disaray was completely visible to both. Towel were piled high and falling onto the floor from the towel bin. Garbage was full. There were 5 folded towels on the shelving unit by the garbage can. Just stuff all piled in the corner. I checked every wash station and each was filthy. Hair in every tub, not one station was clean. Normally, the stations are clean, the floors are clean & dry and safe to walk on, each normally station has 2-3 folded towels and dog treats are waiting for the pups. Nothing. Nothing but wet & slippery floors covered with hair and water, tubs filled with hair....filth and grime. I went over to get towels because I initially thought the one tub was kinda clean and helped my dog in. Once I came back, I realized that the pattern on the sink made it look clean, but it was not. I kept running the water while washing down the tub while my dog waited....but the water remained tap water cold. Never got warmer. At this point, my dog is ankle deep in water....which made no sense because I hadn't even wet her body yet. I looked down and the drain was FULL of dog hair. I was grossed out but had to reach in to clear it, because I was worried about my dog getting an infection. So, overall pretty gross. No dogs were in the store when we arrived, so that had been sitting for a period of time. One dog was going in as I was trying to get away and she looked as disgusted as I felt. I carried my dog out of the dirt and just left because she had just had her teeth cleaned and I wasn't going to risk her slipping on the wet floor or catching something if she slipped and broke skin from still being a bit under anesthesia. Super disappointed because this has been something that we have done for over 6 years. Now, no way. I came home and immediately washed her and used Betadine to soak her feet. I was afraid to risk an infection as senior pup. Nope. This was bad. What a waste of $18. Hoping my senior pet doesn't get sick. Cashier/manager/lead was personable and offered wash collar. I had initially looked to buy a metal "choke chain" (don't know another name) to replace hers that had aged out. Cashier told me that PFExpress no longer sold them....BUT, they did carry the extra heavy duty ones with spikes that dig into the dogs neck. I wanted a thin metal collar to clip her to the tub enclosure and to use when we go to the river or ocean because her license/rabies/nane tags can clip on easily....not a chunky metal collar with 2 inch spikes to injure her. Yikes. I get she's a pitbull, but no...No way. read more

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Staff are always helpful, excellent products. A favorite pet store , and they have free delivery , they have. Pet soil remover that is the very best I have ever used. read more

These people are so kind and helpful. Kindness matters like Warren Buffet says. The prices seem fair, all are either a couple dollars less or a couple dollars more than other places. Pricing was fine. Service was damn nice. Very helpful and they even took many minutes while I just stood in line waiting, but they were helping an older lady that looked to have lots of issues, with a lost cat in the area. This lady was soooo confused and honestly took way too long, but god the workers were nice and sympathetic to her. Made me realize and be sympathetic too, I would have waited another 10 minutes for her to get the help she needed. Great place for pet food and supplies. Take your dog too, they will like it, it's not a busy place at all. 5 stars and thanks to the employees there. Truly nice to see. Will be back over and over. read more

Excellent customer service. Everyone's extremely helpful and knowledgeable and incredible working here. I love all the options for foods for cats dogs and treats for cats and dogs as well. I was able to get a larger litter box today. Also some treats and cat food. They definitely have some top notch quality products here without all the junk ingredients I will forever shop at pet food Express for my pet needs. read more

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The amount of money I drop here for my dog is ungodly! I think I am here once a week for something! One of the staples I always grab for my pup are the NoHide bones. These are a life saver when she is not ready to sit down at night while we are tired! They are made of rice so they are better for her tummy and won't splinter and wind us up in the hospital. Also the past few times I stopped in they had a buy 3 get one free deal which is great for her habit! A new find that will now become a staple are the Honest Kitchen pour overs and stews. Poppy goes wild for these over her kibble! Yes I created a monster but I can't say no to her cute wittle face! They also have little pouches of pumpkin which are great because she gets upset tummy's often. And I always have to scan the treat isles. An automatic grab for us are the honest kitchen treats. She really likes the heart shaped parmesan pecks! We also got some great high reward freeze dried chicken treats that make nail trimmings go so smoothly. Plus the same buy 3 get 1 free deal was in place last time I stopped by! read more

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I had to review again! CSA's at this location are the best! Cassidy is always so friendly and informative and always happy to help everyone who comes in. 10/10!!! read more

Armed with a 20 percent coupon from ARF, we did some light shopping here. Not sure I think this place is much better than Petco but seems like they have lots of necessary supplies. read more

Greetings to all its oeners, Can I recommend a employee @ pet express who had substantial knowledge on my pet. Great sssistsnce to Deanna. Thank You. read more

Pet Food Express - Resting, squirrels are fast !!!! - Pet Stores Near Me - Concord, California

I love this place. Self serve doggie wash with everything you need to take care of business. You can buy the coin to operate the doggie wash ahead of time. Then after asking to use a waterproof collar and go straight to one of several wash stations. They have all the pet-care supplies also. read more

This location is the best. Everyone that works there is very nice and super knowledgeable. We have a lab who was in pain, joint and hip from walking and playing would just groan. A lady at this location took the time to explain three different options to try and we went the the one she felt the best about. He is like a puppy again. No pain and a super shiny healthy coat. Also note, they have a great COVID protocol and everything is very clean and i feel safe. read more

Pet Food Express - Colby - Pet Stores Near Me - Concord, California

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Me and my fur-babies, Rocky and Schnitzy are frequent customers at this location, which is known as "The Toy Store" by them. In November, Schnitzy was sadly diagnosed with a lung tumor. Our two favorite P.F.E. employees, are Christine and Cassidy. When I told them about Schnitzy's diagnosis, the two of them put their heads together and showed us products that may be of some benefit to decrease inflammation in Schnitzy's system. She is enjoying the Choovio beef with mussels jerky which is high in Omega's. And also enjoys the Turkey, Beef and Chicken bone broth by Nulo that has Turmeric which is a natural anti-inflammatory. They were so helpful, caring and knowledgeable! I recommend this store for sure! Thank-you, Shawna M. read more

Pet Food Express - ROCKY AND SCHNITZY!!! - Pet Stores Near Me - Concord, California

I normally shop at the Concord location, but when I stopped in they were sold out of the Tropiclean spray that I needed to eradicate a pesky flea problem. The girl that helped me there was so sweet to call ahead to the Clayton store and do a stock check and have the item held for me. Upon arrival here at the Clayton store there was an associate waiting at the door to let me in and as I entered he asked me to take a pump of sanitizer. He and the other 2 associates I interacted with here were super friendly and were clearly in a constant state of sanitizing the store. I appreciated the kind and welcoming service and the efforts to minimize any contamination. read more

These guys are superstars!! I just went for the first time and every single person in the store was extremely helpful and informative. Truly wonderful, caring employees and management. This is exactly the kind of place i want to give my business to. read more

I would give it 5 stars as they have a "buy four get one free" policy, however every time I go there to get dog food they always only have 3 bags in stock, and never any "in the back" which forces me to get another bag that is mismatched. Then online the next day stock is back to 3 again. What is the deal here? So 3 stars for only 3 bags. read more

This is the store I go to for self-serve dog wash stations. At $18 a pop isn't exactly cheap, but they include the shampoo, towels, dryer and even a couple of doggie treats with that price. So I'll take it. Plus, it beats doing it at home especially if your pets shed like mine - after you're done, all the fur would just be waiting for you to pick it off of the drain, yikes. But one thing though, the dryer doesn't blow warm air. That's probably one single thing I could think of to improve the overall thing - warm air dryer would be a major improvement and would help pets get warm quickly after the shower. The staff members here are all super friendly and nice! Not kidding, ALL of them are. They interact with your pets if you bring them with you, they offer help if you look confused, and overall I think it's just great customer service. I would highly rate and recommend this store. read more

Pet Food Express - A peanut butter doggie treat from this place. - Pet Stores Near Me - Concord, California

I like this pet store a lot it, it has a lot of variety to choose from. They had a very nice set up when you first walk in with many different dog treats. I definitely had to get my go to dog food. Everyone here is also very nice and helpful. read more

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I come here every so often to stock up for my fur baby. I love that they carry quality food and treats. Additionally, the staff is friendly, welcoming, and very knowledgeable! The store itself is clean and organized. Location is great as it is in the Clayton Valley Shopping Center, and parking has never been an issue. Unfortuantely, I can't give them 5 stars, because there have been a handful of times where I have been mischarged/overcharged when purchasing their bones and chew treats. It's only a few dollars, so I'm not upset about it. I can only imagine how difficult it can be for the staff to try to match the right bones to the price chart since they do not have price tags on them. Plus, it's my fault for not being more attentive during the transaction process. Other than that, definitely one of my favorite places to go for my fur baby's needs! read more

Amazing service every time we go in. All employees have been helpful to all of our questions. We always take advantage of the buy 3 get 1 free products. The employees kept saying- if you don't like it- bring it back. They even have an awesome program where if you donate $250 or more to the rescue or shelter of your choice you get a photo shoot. With customer service like this- we always go here first before checking Amazon. read more

Pet Food Express - Pet Stores Near Me - Concord, California

The staff is very knowledgeable and really helpful. The store is well stocked and clean. We won't shop anywhere else.

I've been going here for a while and everyone is always so nice. Today I met Cassidy. She is by far the best person I've ever dealt with extremely helpful and just all around a good person. I hope her management team sees this. People like this need to be acknowledged. I came in with two very large dogs (my life) and I've never felt like anyone has ever treated me with such kindness and understanding of my situation. Even though the product I was looking for was not there, she offered to help me when I found it to for my dogs. @petfoodexpreass this is a gem of an employee you should celebrate. Thank you read more

Pet Food Express - Zippy and buddy - Pet Stores Near Me - Concord, California

I used to love the bathing area of this place. The cost was a little steep for $30, but I could get 2 dogs bathed... and I did this about every 3 weeks. Then this week I go in with 2 dogs 1. Approached by an employee with a very kind high pitch voice... my dogs want to go toward him. ‍ 2. I get to the bathing area, they've taken all of the tie downs from in front of the bath out. So I put 1 dog in tub, one dog in a sit-stay on the grooming area. ... 3. EEEEEWWWW, there's a yellow dogs wet fur in my "clean" tub. Bathe one- but he needs to be blown dry, so other dog goes in tub with tie down. Dog one goes on floor for drying. 4. Use the dryer for 3 minutes and the nozzle shoots off - 5. Try to get anyone's attention - they're chatting away with no customers at the cashier counter. Finish dog 2, clean up and leave. During the entire time, they could have come over.... One customer - man bought a dog bed- read more

I was super pleased with the service! Brant was very knowledgeable about the different dog foods they offer. I also brought my puppy in with me and I appreciated how welcoming everyone was to him and myself! Highly recommend read more

MY HUSKY PUPPY HATES GET BATHS BUT THIS IS THE SPOT WHERE WE WASH HIM AND WASHING HIM IS A NIGHTMARE LOL. Anyways, my family and I get his food from here. Only here. I guess we like the way it's pretty close to our house and they house the food that our dog likes. I came here searching for Acana Pacific Harvest dog food. But I couldn't find it. I was about ready to give up. Then I realized there were people working here that are here to help me. A nice lady came without me asking and asked what I needed help with. I told her my problem and she went to check the back. It didn't take long for her to come back and tell me that Acana changed Pacific Harvest to Atlantic. I SEE. From one ocean to another! I really hate how expensive it was. COST ME $53 bucks. Ahhh well. My dog is a picky eater so whatever. Note: Clicking directions to this place through Yelp leads you to a completely different area. So that was fun. Luckily my brother has a great memory and led me to the right direction. Anyways, good experience here! 4/5 read more

Pet Food Express - Pet Stores Near Me - Concord, California

Great customer service from the whole team I was greeted by mateo and gina at the door and they were super nice and helpful

I really appreciate Pet Food Express. *They carry premium dog food. *Have knowledgeable, committed staff members, who are always willing to help. This is especially noteworthy because I usually have a question, while they are busy getting training, stocking..or some other work related task. *It's also noteworthy that eventhough a relatively small location, they usually have the item to get the job done. *Last but not least, they have convenient tubs for self washing your dog. They get extra points for having the wash station in front of the store, so you can get your frightened animal in & out...without much drama. the wash station cones with warm water, several shampoos (including for fleas), hand held dryer & towels. Thank you to the staff at this location...of course...it takes a village. store is a smooth run. Good job. read more

This Pet Food Express has in place COVID-19 protocol. A personal shopper to fetch your purchases. To pay at the register, it requires a mask to enter. Good thing I've taken pictures of my animal crews' favorites! A very nice staff! read more

5404 Ygnacio Valley is the Pet Food Express location I visit most often. It's the greatest! The staff is friendly and well-informed; they help me find what I'm looking for and they keep me informed about new products that would interest me and my cats. One of the store's products I just discovered, and would like to recommend, is Gerrard Larriet's Natural Stain & Odor Remover for Pet Homes. It is far more effective than other stain-removal products I've tried. Carpet stains come out quickly and an application freshens the air immediately with the pleasant scent of citrus. The product's label explains the chemical process behind it. I use it at home and also bought some for my family members who have cats. Many thanks to Mr. Larriet! And thanks to Pet Food Express! read more

Pet Food Express - Pet Stores Near Me - Concord, California

After 2 months of patronizing the Clayton store, I am an even bigger fan! Everyone there is so kind, knowledgeable and customer friendly. Tony is my go-to guy for new dog help. He is wonderfully patient and REALLY has a grasp of customer needs. He most kindly shares a plethora of canine information, insight, and lore. He's more helpful than the vet. Charlie loves going to see Tony, Cassidy, Christine, and all the other incredibly helpful and attentive employees. The store is thoughtfully set up, well stocked, tidy, organized, and clean. We appreciate you all! read more

Pet Food Express - Charlie escaped and a wonderful Good Samaritan called the number on the tag I got at your shop and brought him back! - Pet Stores Near Me - Concord, California

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Husband and I come here quite often and everyone is always so helpful. We bought 2 toys and one of my dogs chewed the top off completely!!! We took the toy back and Brant/ Bryant ( think that is his name) returned immediately, no questions asked and gave our dogs some treats for them to try. He is so helpful......We really like this place, great customer service read more

Such wonderful staff at this Petfood Express! I always leave with fantastic advice for my puppy dog. Today I learned about freezing peanut butter and kibble in a kong to help with teething and keeping him busy. It's brilliant!!! I was also given many other suggestions about items to freeze including wet food or broth in ice cube containers. I honestly never would have thought about this but it's such a great idea! I also bought an extra bed as we have just graduated from crate sleeping to sleeping on a bed beside me. I just couldn't make up my mind and a very nice gentleman helped me decide. I brought it home and he ABSOLUTELY adores it! He knew it was his and lay down in it immediately. Thank you to all that worked on Friday August 11th, 2017! read more

Pet Food Express - Ziggy adores his new bed!!! He "helped" me bring it to the bedroom and lay down immediately. "MINE" - Pet Stores Near Me - Concord, California

Good store for all pet needs! I was there for cat food and bunny stuff. They sleays have what I need!

Went in the other day for something special for my picky cats. Jennifer was very helpful and recommended Weruva canned food as well as Catit cat treats. These new items along with their dry kibble has made them very happy. All great praises to this great store and especially Jennifer. Always so helpful and friendly. A+++ Will definitely keep shopping here. read more

Wonderful staff that really love to help and care about animals. Extremely happy I found this place.

They had the Ecollar I needed--- Petsmart didn't. Very expensive but tons of things on discount racks. read more

With a new puppy, we've recently been to all the local pet food stores (PetsMart, Petco, etc) and Pet Food Express is by-far my favorite. The selection is extensive and more importantly, everything seems to be of much higher quality than other pet food stores. Most significantly though, the customer service here is top-notch. On more than one occasion I've asked a worker for their recommendation on something and have been prepared to be rung-up and pay for it, only to have them tell me to try it, free of charge. I feel like this store cares more about customer satisfaction than any individual sale, and for that reason they have earned my continued business. read more

I just want to give praise to the "Clayton" Pet Food Express. I went in to purchase flea medication for the feral cats that have taken up residence in my backyard. I was greeted by Brant an associate who works there. He gave me plenty of options and offered me a free gift. After conversing with him it was checkout time. Joseph another associate helped me with my purchase. I want to say these two gentlemen have excellent customer service skills. They were so kind and caring. They went above and beyond for me and I appreciate it. A++++ I will definitely go shop there more often. read more