They took care of my African grey very well He went in for a grooming appointment and I was Very pleased when I went to get him. read more

Still the worst -- negative stars if I could. Hard to believe they still have a business, barely open yet somehow still standing. Sad for anyone who walks in unsuspecting. I noticed something in one of the latest one-star reviews -- someone named Paul described exactly what I've experienced myself: Feathered Follies refuses to take ownership of the unethical things they do. Sorry, Paul, that you went through this. Hopefully this helps others see what they're really about. And don't let the owner's daughter talk you out of it -- I've experienced her dishonesty firsthand, and it's still going on. One more thing worth reading: the other top one star review. As it echoes their biggest problem of that barely their store. They don't tell you everything. If it's something that can cost them a sale. You need to know this. Here is one of my personal story's. After my purchase I found out from their own groomer. That they (the store ) knew about my caique's seizures. As he had them consistently when have his beak and nails done. They even had his medical history from what I was told from the vet. They at the least new about the seizures with there own groomer. I had to discover it myself. Becoming a detective as I saw what they where doing . They charged me over sixteen hundred dollars for a bird with chronic seizures. They did this knowing I loved him and had a decade-plus history with him. In my opinion, they took advantage of that bond. When I came back to talk about the dishonest sale, the owner's daughter offered a full refund -- if I gave them the bird back. No. I wouldn't do that. I asked for a partial refund instead, since they'd been dishonest from the start. They refused, of course -- they knew I'd never give him up, and they counted on it. Our story is deep and real; they didn't care. They just wanted my sixteen hundred dollars. Please, before you buy from them or even walk into the store, read the one star reviews. It's to everyone's benefit to know what you're walking in to. You want to know how dumb being unethical like this is. This store has terrible hours. Insanely overpriced products. As well as some of the most awkward people you'll ever talk to. This is coming from somebody who's front row in the awkward line. I am loyal to a fault though. If the store that had my boy! Gave me a wonderful memory instead of a nightmare life moment. I would've gone back to them maybe every week. Maybe purchased another bird from them. Absolutely would've bought their overpriced food and toys!! As that's what I was doing up to that point. Also, when they decided to respond back, there were so many lies and bends of the truth let's call it. They chose to be the bad guy don't let business like this win because at the end of the day when it comes to my story, they lost and I have my boy. read more

Feathered Follies - Ray and his buddy - Pet Stores Near Me - Concord, California

Finally adopting a birdy family member and learned of Feathered Follies through Mickaboo :-) Such an awesome bird supply shop! Mathew welcomed us warmly and had a wealth of knowledge about bird care. Feel very lucky to have such a great shop in the bay area. The shop is small, but has incredible variety in parrot food, toys, perches, and miscellaneous supplies for birds of all sizes. I also love that they sell individual toy parts to make your own at home. Prices are reasonable for high quality items. We were also pleased to learn that they also provide grooming and boarding services! We certainly heard the peeps and chirps of very happy birds in the back room. For our first visit, Mathew graciously gave us a few freebies and sample of their house pellet mix! Our birdy took to the mix right away at home :D We'll be back for sure! read more

Feathered Follies - He loves their pellet mix! - Pet Stores Near Me - Concord, California

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We purchased a sun conure from this place. I did not like that their birds are not on display. I like to see the bird so I know if I make a connection with the bird. At first, it seemed good. He brought the bird to me out of their back room and the bird was on his finger and easily got on my finger. I decided I wanted the bird and paid $900 for it. After I got the bird home, the bird would not get on my finger and flew all around inside the cage trying to get away from me. I later called and spoke to the owner of Feathered follies and he told me that he had to grab her to get her out of the cage. He deceived my husband and Me I would have never adopted this bird had I known that she was not tame and that she would not allow you to hold her. That is what their self-serving contract and their back room where you cannot interact with the birds can do. These people who own this store will never see me again read more

I have shopped with FF since the 90's when they had a tiny place in Lafayette. I would walk by at lunch and play with the parrots in the window. Sometimes I would go in and play with them. The staff was always accomdating and informative. As they moved around I would visit from time to time. I couldn't keep a bird for a long time, and they happily let me get my fill from occasional visits. I finally got conures in 2015 and I go to FF when I can for supplies. I have boarded with them several times and my bird always seems to have a great time. She learns some new things, and never is angry with me for leaving her. read more

Feathered Follies - Boarding day! - Pet Stores Near Me - Concord, California

Omg! I love this place. I have visited the shop several times and Matt is Awesome! He provided me with great information on all the birds and he provided great tips on being a first time bird owner. I was able to spend time with some of the birds and really get to know them. My favorites were Roxy the Green Cheek Conure, Squiggles the Cockatiel and Tofu the Cockatoo. I'm planning to purchase/adopt a bird soon. I highly recommend visiting Feathered Follies. This is a really great group who are very knowledgeable about birds and really take amazing care of their birds. read more

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This place is great. Been going to them for years since their last location. They care about the birds and what they do. I take my Indian Ringneck here for nails, wing, and beak and they have been great with our last bird and our current bird. I like that they mix up their own bird food too and only purchase it there. It's a very good selection of healthy products. Great store and staff. read more

We love feathered follies! This is the closest store to us that offers everything & anything you would need for your bird. The staff is very well educated & so friendly -- their love for our feathered friends is very visible. Our girl absolutely LOVES their Phoenix Mix. They are also super helpful when asked about bird care or any advice. Definitely recommend this place for all your bird's needs! read more

Cute little place. Friendly knowledgable staff. Love their food mixes! Wish they didn't breed birds to sell. Unfortunately, I won't be going back. read more

Nice and available fast. They also have food and toys. Very quick. Happy bird. Will return.

Feathered Follies is the only place we will get our birds from. We purchased 2 English Budgies and both times had a wonderful experience. They really do a fantastic job hand raising the babies. What impressed me so much was how well adjusted the birds were. They were socialized and so tame; my young children were able to handle and interact with them. It showed me how well taken care they were before bringing them home. The staff LOVE all their birds and it shows! As a new bird owner, I had a lot of questions. They were extremely thorough at going over how to care for them. The entire staff are very sweet, knowledgeable, and always available to help. They provide bag of food, toys, and a little cage to take home after purchasing. We could not be happier with our birds. They are a reflection of the love, hard work, and dedication that Feathered Follies puts into raising all their birds. We love to support excellent businesses like Feathered Follies! Thank you for always educating and producing high quality birds! read more

Unfortunately this is the only bird store in the area but they don't have a lot to offer when it comes to supplies. It's very tiny and not really any cages as well as way over priced. Sometimes I come in and they are friendly and sometimes I feel extremely judged. If you have no other choice then yes but for more variety I'd make the trip to Roseville to the Bird Shop. read more

Great customer service Love this place I highly recommended. They have so much patience when caring for my parrots read more

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This is going to be long. TLDR at the bottom. I have an African Grey parrot. She's five and half and is our first baby. Last week we visited this store to get some food supplies / perches and nail grooming. We spoke with Mercedes about our needs and she was helpful and answered all our questions. She offered to place an order for some things which we needed but they didn't stock them currently. Eventually we got to bird grooming time and we were told humans are not allowed to go with the bird while they're being groomed. My husband didn't love this policy and we're very careful with not leaving our bird alone with someone unless it's a medical emergency. However, our regular groomer was not available and the nail situation was bad so decided to go with it. Bird was back in a few minutes looking alright. We looked around the store for other supplies we needed and spoke with Mercedes about other needs before leaving about 15 minutes later. As soon as we got home and opened the carrier, I saw red blood marks on the top support bar and the paper (see pictures). I then inspected my bird and to my horror there was dried blood on her left toes! I called the store and inquired about whether there had been an accident during grooming and they told me no incident happened. I told Mercedes about the toe blood and she said its normal since we use clippers that this might happen. I've been a bird owner for more than 5 years and not once during any of her previous regular grooming has this happened. I told the owner, I understand that accidents happen but I did not appreciate them not letting me know something has happened. I would've immediately applied first aid (blood stopper) that I keep in the car! She suggested that the bleeding must have happened during the drive home, but it doesn't explain the blood marks on the top bar, nor the hurt behavior after coming home. Our bird clearly did not cut the toe herself! During the 6 minutes call, Mercedes didn't seem apologetic at all. I wasn't looking for a refund of services rendered, nor any money for vet bill, just some empathy and a simple apology would have sufficed but neither was offered! At the end, she said "I don't know what else to tell you" and I just gave up. Since yesterday, our bird has been sitting on one leg for long durations, which is abnormal behavior for her, clearly hurting on the left leg. I'm appalled at the lack of care for a simple activity that most birds go through every few months. TL;DR took bird for grooming, they cut her leg skin and bird bled; they didn't inform me and didn't seem surprised when i informed them. read more

Feathered Follies - Blood on support bar where groomer must have had the bird sit for grooming. Also bloody scratch marks on the cover. - Pet Stores Near Me - Concord, California

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I have been a customer of Feathered Follies for many years and I can't really say enough good things about the owner and staff. Their love of birds (both the ones for sale and those belonging to customers) is evident in everything they do. Birds are great pets but sometimes owners need a little help to understand their behavior. The staff is really knowledgeable and always ready to help with any behavioral problems bird owners may encounter. Please don't buy a bird from a chain store where the staff have only minimal knowledge of the animals they sell. Go to Feathered Follies, find a healthy bird, the best bird food, and ongoing support read more

I can't say enough about feather follies the staff is very knowledgeable of all feather follies they are beyond beyond thank you so much for all the information and help you have given me for my African gray now I have a cockatiel and thank you for aiding me in my time and need you guys are great like I say I can't say enough about this business the help thank you so much and I will continue to shop there and order there and have food sent to my African gray and to my cockatiel and toys read more

I have four of the most amazing loving birds because of the help and guidance from Mercedes, the owner. Four years ago I got a rescued parakeet who was found on the streets. Mercedes ALWAYS took the time, and still does, to answer my questions about care, you name it. She's so patient and very knowledgeable. My second bird was a baby Cockatiel I bought from them and their breeder that they absolutely love! He is the perfect boy! I can't say enough about her, the wonderful groomer, and very kind staff! read more

Such a helpful shop! I had a question regarding my chickens & they helped me tremendously! =)

I love Feathered Follies! I'm so glad they were able to survive the pandemic and still have birds available. The space is a lot smaller than before but it still has all the essentials especially my phenix mix for butters. This is definitely the best bird store around! read more

I adopted a love bird last month from this nasty place. On their website they say it is very important that the bird and new friend are compatible. Not only me and My new lew little love bird were not working well together and my 93 year father fell extremely ill. feaththered follies took my short term lititle friend back but refused any sort of money rebate. I'm sorry they took my my money and doubling their profit on my bad situation. I have a super bird cage I got when I adopted my little love bird. The owner, Mercedes wouldn't even take the sparkling clean cage back. Mind you, I'm not a novice bird owner. I had a love bird for about 12 years. Homer traveled with me EVERYWHERE. I HOPE MERCEDES WILL REALIZE HER WRONG DOING. I WILL GLADLY GIVE THE CAGE BACK FOR SOME SORT OF MONEY BACK. Cynthia. 925 818 8018 read more

I can not say enough about this awesome place. I have rescued 3 birds from them - each with unique personalities. A white-bellied caique, and two cockatiels (at different times). Mercedes is a font of knowledge and is always ready to sift through any concern or issue and come up with various ways to make it better for both the bird(s) and humans! She seems to know everything. Mercedes is kind, friendly, conscientious, and genuinely cares about all the birds in her care (and yours) and ensuring they have an exceptional quality of life. The adoption process may seem lengthy - but how better to ensure you know what you are getting in to, are prepared to deliver top care to your new family member (which fits in with your family), and ensure that each bird gets a chance in a good forever home! The services that are offered like grooming and boarding are always top notch and I would highly recommend them. All three of my birds (even the hard to please one) come back from their "spa days" happier and healthier. Once when my caique - a happy and lovingly sweet soul - was being a bit ornery, I was called to see if I knew this was happening and if anything could be wrong or if something had changed or happened that day or previously that might be upsetting him. When I collected the sweet nonsense, we figured out that it was because of all the new growing feathers - he decided to do grow a few all at once. Lots of cuddles and some extra treats were prescribed and he was right as rain before I even walked out the door. He is always eager to go back. I would highly recommend Feathered Follies as your go to store for anything bird related. You are always welcomed like family when you walk through their door! read more

Feathered Follies - Kai looking for adventure! - Pet Stores Near Me - Concord, California

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Great place for bird lovers! The staff is friendly and welcoming. I was helped by Jennifer who was so knowledgeable! Would definitely recommend. read more

There's not a lot of pet shops that specialize in birds around here, so I'm glad I found this one! Everyone is very friendly and super knowledgeable when it comes to bird care so I'll definitely be coming here. read more

My go to place for all things birds. A girl with pink hair helped me, she was great! Staff overall is very accommodating. Will continue coming here! read more

Love this place! I trust the staff here to take care of my sun conure's boarding and grooming needs. They are friendly, knowledgeable and they genuinely care. I'd recommend this store to any bird owners or potential bird owners. read more

I'm a brand new, inexperienced bird owner, and the staff at Feathered Follies were knowledgeable, helpful and friendly (not to mention patient with my seemingly endless questions!) I'll definitely be coming back for my food, grooming needs, and the support I feel I received during my visit. Thanks Feathered Follies team! read more

Great I've gotten 2 birds and they've always been friendly and always helped out Great place to go they are always in good moods and great vibes read more

A temporary location that does everything the older location did. I highly recommend this place for ANYTHING bird related. Incredible staff and an amazing groomer will always take care of you. I would give it 10 stars if I could! read more

Great place for those who own exotic birds. Large selection of foods and supplies as well as many beautiful birds.

I'm pretty sure that other review is not foe this place at all! Feathered Follies is one of the best bird supply stores in the Bay Area!! I have been a customer for years and they are always lovely! read more

Don't listen to the bad review. Great Staff that works with birds. Glad they still have a groomer. Help support this small business.

Best bird place around!! I got both of my cockatiels here and bring them for regular grooming and to purchase more food/toys. The staff are amazing! Only downside is every time I arrive, I get 'bird fever' and find myself tempted to adopt another . 10/10 would recommend! read more

Grooming services are reasonable and professional. Bird care/Boarding is safe and clean. Products are always the best choice for anyone's bird. Their new Phoenix Mix is to die for. Wonderful and helpful dedicated staff. read more

Since 2015 I know this place and I always went for grooming and buying seeds and other stuff for my birds but before covid the old manager left and Mercedes took over this business, they lost their shop and had to get somewhere to stay and ask their customers for support well I did my support and never changed my place even when their struggle to finding the products that they used to have, but since they improved their business again and got the bigger space their customer service is changed and don't care about their old customers it's been few months that I am waiting to get the appointment for grooming and never received call back from them I even spoke to Mercedes which is the manager there she seems careless and just saying that out groomer doesn't work many hours and she doesn't care at all instead of care she said go somewhere else like bird medical center , after these many years I am decided to go somewhere else sadly and wishing good luck to them. read more