I'll start with the positives. The staff are friendly and obviously care about the animals…read more Customer service is great. However, the staff are also limited by the realities of working in pet retail. Are they doing their best to care for the animals? I'd say yes. Is it enough for the animals to stay healthy? I'd say no. As an experienced fishkeeper, I want to provide a 'buyer beware' for the local hobbyist community. The aquatic systems are being pushed past their biological limits. I observed overstocking in the fish tanks into 'ammonia spike' territory. Some of the fish have clamped dorsal fins. Petco is also keeping larger koi fish and faster comets together with smaller fancy goldfish. This creates too much food competition and stresses out the slower fish that struggle to get enough to eat. If you've ever purchased a fish here that dies shortly afterwards, these are likely some of the reasons: toxic water levels, starvation, and conditions you won't see until the fish you've bought dies a few days later. A 'Wellness' brand should know that fancy goldfish require stable parameters and specific GH/KH levels that a centralized big-box 'loop' simply cannot provide. If Petco (not this store, but the corporation) can't manage the basic science of a fish tank, I certainly don't trust them with my cats' specialized diets or needs. If you need basic cat and dog supplies, Petco is fine for that. It's the "Walmart" of the pet retailer world. But for serious specialized fish care? Save your money and get your fish and supplies from a reputable retailer who doesn't treat live animals like disposable inventory. Or better yet, adopt from another hobbyist who can no longer care for their fish.

I came here to use the vet shot clinic service. The prices seem a little high compared to other…read moreplaces, but they have lots of appointments each week at all the locations. The wait time was fairly short with an appointment. They accept walk ins depending on their availability and no shows

I stopped by this cute pet store this morning and I was thrilled to see that they had the special…read moreno-hide bones that my dog just loves. This place was adorable. I kinda just grabbed the bones and left quickly but when I get more time it looks like a great place to browse. These no-hide bones are very pricey but my dog just loves them and the actually last for 5 whole minutes! ;) Great place for all your pet needs!

This pet store is so adorable! They have everything you need to spoil your pet, as well as grooming…read moreand dog washing stations, all in the heart of the Village at Rancharrah, which is one of the best gathering places in Reno! We came to an Easter decorating event, complete with some light bites and bubbles, and had a wonderful time! They offer various events throughout the year, and donate to local pet organizations, which I love!

Very helpful and knowledgeable staff. From grooming to toys, food etc...always a great resource for…read moreour pets!

Dropped PetsMart again to pickup some more threats for my dog because he liked them so much and I…read morealso found a cute new plush doggie for him for only $5 and picked up another reusable shopping bag that says "I Love Dogs" for only $1.99!

Very nice pet store and conveniently located. It is well stocked except for the one item I needed…read more The employees are very helpful and found the item I was looking for at a sister location. They give rewards credits too. Check it out.

I had a fantastic 5 star customer service experience at Pet…read moreStation on Longley Way in Reno. This was my first time here. Manager Theresa was so knowledgeable about so many things from the kitten food, the world's best cat litter, which is natural and a sample of ultra oil for skin & coat. Theresa helped me make a name tag for my new kitty Banyon and a collar. I am so happy I came in. If my kitty does not like the food, I can return the unopened cans. This was a wonderful experience as a pet owner. Julie A

This place is amazing and they know there stuff showed them a pic of my snake and they have me a…read morefurry that was perfect for my girl ladys are very nice wish I could have seen the store when they had a monkey and where bigger I would recommend for any snake owner or owner of bird this place rocks

A lot of the animals inside don't look like they're taken care of properly it's really sad. they…read moreall look stressed out, bored, or unhealthy. a lot of the other things they sell aren't proper things for good animal care like the hamster cages, food, toys and many other things. I personally wouldn't buy from here and support the business.

We visited and the smell of death is everywhere. They have dead reptiles in their tanks. Dogs sick…read morewith parvo and stuck in filthy cages with no teething toys. One puppy started chewing on the metal cage. Poor thing. Dead water dragon that looks like it never had a meal in its entire life.

This place is TERRIBLE! Puppies appear ill and listless with goopy eyes and noses. The cages are…read moredirty and cramped. The store overall appears dirty without a good selection and overpriced. I would never buy one of these poor puppies because it is obvious they are not treated well. Not one cage had a hard floor for the puppies poor feet or water in their bowls. Never once have I ever seen a puppy out in the 'play area' simply caged all day.

My dogs favorite shop! They have everything tasty for your four legged babe that is actually made…read morewith their health and nutrition in mind! No more junk food! Another bonus is their staff is amazing and always super helpful, their storefront is clean and organized so you can easily find what you are looking for, and their prices are great! This is by far the best pet store in town. I definitely recommend checking them out over and over again!

We started out getting their fresh food delivered and we are so thrilled they now have a retail…read morelocation! Having a physical shop to visit is fantastic. There is so much more variety and a huge selection of treats that our cat absolutely goes crazy for. Brian and Bridget Nelson are the heart and soul of this place. They are so much more than 'shop owners'; they are experts who genuinely care about the longevity of our pets. It feels so much better putting my money into a local family-run business than a big-box chain. Our cat is happier, healthier, and obsessed with the kibble. If you want to support a local business that provides high-quality products with a genuine, personal touch, please go see the Nelsons. Your pets will thank you!

Interesting mix of staff. One man is a manager and is super helpful. Even though he uses a…read morewheelchair, he took us right to the items we needed. He is very knowledgeable and helpful. Young people on staff are all helpful. One man is walking around dressed like a homeless man with a manbun - he offered some assistance and I was not sure he was even an employee. He was so abrupt that I wondered if he had just wandered into the store. Not sure he should be allowed to work out of uniform. Kinda freaked me out. I like the store and shop there regularly - I think they might need to be more consistent.

Love shopping here usually. Recently every single time I go stuff I'm looking for is always out of…read morestock. I'll go multiple times in a week for weeks straight and it still will be out of stock. Got some salmon oil for my dog loved it but it's never in stock whenever i go back. I like to buy beef cheek rolls for my dog will drive out of my way to get them. Always out of stock. Drove to a completely different pet station everything out of stock too. I always ask and I'm met with the same oh well unfortunately it's just whenever they decide to send us stuff. Going to have to take my business elsewhere for stuff especially like supplements which disappoints me because I'd like to support a local business. Just wish stock was more consistent!!