The staff is friendly. Clean tubs! I bathed both of my dogs there because I was in the area and…read moretook advantage of their self wash. I highly recommend them. They are fully stocked with food, snacks and supplements for all your pets!

This is an absolutely wonderful pet store with a great variety of good quality products…read more One experience from last year that really made me love this shop got a discount from a dog Food brand because they purchased it so often. Instead of keeping the price the same to the public they gave us a huge discount because they got a bunch of food discounted to them. It was something like a dollar a can, though I don't remember specifically...it was so worth it, and it saved me during a hard financial time.

I came here to use the vet shot clinic service. The prices seem a little high compared to other…read moreplaces, but they have lots of appointments each week at all the locations. The wait time was fairly short with an appointment. They accept walk ins depending on their availability and no shows

I'll start with the positives. The staff are friendly and obviously care about the animals…read more Customer service is great. However, the staff are also limited by the realities of working in pet retail. Are they doing their best to care for the animals? I'd say yes. Is it enough for the animals to stay healthy? I'd say no. As an experienced fishkeeper, I want to provide a 'buyer beware' for the local hobbyist community. The aquatic systems are being pushed past their biological limits. I observed overstocking in the fish tanks into 'ammonia spike' territory. Some of the fish have clamped dorsal fins. Petco is also keeping larger koi fish and faster comets together with smaller fancy goldfish. This creates too much food competition and stresses out the slower fish that struggle to get enough to eat. If you've ever purchased a fish here that dies shortly afterwards, these are likely some of the reasons: toxic water levels, starvation, and conditions you won't see until the fish you've bought dies a few days later. A 'Wellness' brand should know that fancy goldfish require stable parameters and specific GH/KH levels that a centralized big-box 'loop' simply cannot provide. If Petco (not this store, but the corporation) can't manage the basic science of a fish tank, I certainly don't trust them with my cats' specialized diets or needs. If you need basic cat and dog supplies, Petco is fine for that. It's the "Walmart" of the pet retailer world. But for serious specialized fish care? Save your money and get your fish and supplies from a reputable retailer who doesn't treat live animals like disposable inventory. Or better yet, adopt from another hobbyist who can no longer care for their fish.

I stopped by this cute pet store this morning and I was thrilled to see that they had the special…read moreno-hide bones that my dog just loves. This place was adorable. I kinda just grabbed the bones and left quickly but when I get more time it looks like a great place to browse. These no-hide bones are very pricey but my dog just loves them and the actually last for 5 whole minutes! ;) Great place for all your pet needs!

This pet store is so adorable! They have everything you need to spoil your pet, as well as grooming…read moreand dog washing stations, all in the heart of the Village at Rancharrah, which is one of the best gathering places in Reno! We came to an Easter decorating event, complete with some light bites and bubbles, and had a wonderful time! They offer various events throughout the year, and donate to local pet organizations, which I love!

Very helpful and knowledgeable staff. From grooming to toys, food etc...always a great resource for…read moreour pets!

I haven't been to this PetSmart location for a while; we dropped by the store to pick up a bag of…read moredog food but was greeted by a bin full if squeaky plush on sale for $5 each. The toys were too cute to pass up, so we bought a couple, wandered around the store, grabbed the bag of food and headed to the checkout. The store wasn't busy at all, everything was still fairly organized and clean. The lady at the first check stand was very professional and courteous, our transaction was brief and efficient; overall, it was a good visit.

Very nice pet store and conveniently located. It is well stocked except for the one item I needed…read more The employees are very helpful and found the item I was looking for at a sister location. They give rewards credits too. Check it out.

I had a fantastic 5 star customer service experience at Pet…read moreStation on Longley Way in Reno. This was my first time here. Manager Theresa was so knowledgeable about so many things from the kitten food, the world's best cat litter, which is natural and a sample of ultra oil for skin & coat. Theresa helped me make a name tag for my new kitty Banyon and a collar. I am so happy I came in. If my kitty does not like the food, I can return the unopened cans. This was a wonderful experience as a pet owner. Julie A

This place is amazing and they know there stuff showed them a pic of my snake and they have me a…read morefurry that was perfect for my girl ladys are very nice wish I could have seen the store when they had a monkey and where bigger I would recommend for any snake owner or owner of bird this place rocks

A lot of the animals inside don't look like they're taken care of properly it's really sad. they…read moreall look stressed out, bored, or unhealthy. a lot of the other things they sell aren't proper things for good animal care like the hamster cages, food, toys and many other things. I personally wouldn't buy from here and support the business.

We started out getting their fresh food delivered and we are so thrilled they now have a retail…read morelocation! Having a physical shop to visit is fantastic. There is so much more variety and a huge selection of treats that our cat absolutely goes crazy for. Brian and Bridget Nelson are the heart and soul of this place. They are so much more than 'shop owners'; they are experts who genuinely care about the longevity of our pets. It feels so much better putting my money into a local family-run business than a big-box chain. Our cat is happier, healthier, and obsessed with the kibble. If you want to support a local business that provides high-quality products with a genuine, personal touch, please go see the Nelsons. Your pets will thank you!

We took a dog from the Nevada humane society here for a quick stop on a dog date out, and the owner…read moreabsolutely spoiled him! We got to try out their natural fresh pet food, chicken jerky treats, and other chews! The owner is amazing and very nice as well as having a great mission in the company and store, healthy treats and food! Absolutely loved the store and will be returning for any doggy date needs!

They are amazing. They make great suggestions. After our dog died they took back a bag of frozen…read moredog food no questions asked. If I need pet supplies I don't go anywhere else locally.

Interesting mix of staff. One man is a manager and is super helpful. Even though he uses a…read morewheelchair, he took us right to the items we needed. He is very knowledgeable and helpful. Young people on staff are all helpful. One man is walking around dressed like a homeless man with a manbun - he offered some assistance and I was not sure he was even an employee. He was so abrupt that I wondered if he had just wandered into the store. Not sure he should be allowed to work out of uniform. Kinda freaked me out. I like the store and shop there regularly - I think they might need to be more consistent.

I usually take my pups to the Pet Station up in North Reno, but I switched it up today. It's not…read morenearly as busy as the other one if you need to take the dogs for a bath. They have the same punch cards for purchase ($50 buys you a card and you fill it up like a stamp card). Their dog baths are easy for dogs to get into with a step and a door to lock them in. They have available shampoos, conditioners, brushes, scrubbing tools, towels, aprons so you don't get wet and treats to make sure your dog is happy while getting groomed. Once you're done, they also have a blow dryer to use. Friendly staff and large selection of food and treats

We took our dog right when it opened yesterday to give him a bath, this was a mistake because all…read morethe tubs (3) were filled one lady waiting. Roy told me that in the middle of the day it's very quiet it's just the opening it's very busy. We decided to wait and of course the people ahead of us were going to do a full job making sure every single part of fur was dry... I liked that they had lots of towels so there isn't a limit. The shampoo and conditioner are really good quality and left his fur super soft and shiny. Our dog, "Sawyer" isn't a fan of this but just stands there and accepts the process. I had wanted to go to this location since it opened 1 1/2 years ago. The place is very clean and well maintained. Cameron and Roy were on duty Thursday and were so nice and helpful. They clean out the tubs after each dog, I was happy since the dog ahead of us had left a ton of black fur behind.

I have seen this food help dogs change from sore and tired, to happy and energetic! They even help…read moreto adjust to there dietary needs and restrictions.

They always have the best snacks and toys for my Maltipoo. Staff are knowledgeable and kind.read more