truly one of the most amazing places I've ever rented from. I feel more like family there than I do…read moreas a customer .. Valerie Lisa Eli have been truly just amazing and again like I said I've been there five years now and I will continue to be there for as long as I need to store my Christmas stuff !! I'm the Christmas guy so it's just very convenient considering I live three minutes away. I have just been above and beyond accommodating for me over this last year and truly just great customer service like I said I feel like a family member there. I definitely recommend them I give them 100 stars if the review would let me.

Customer service like chivalry is not dead…read more Moving is a hectic time. Public Storage has made the process less stressful. My husband and I decided we needed a place that held 2 "must-haves:" safety and service. We called every company within 5 miles of 85379, and the phone etiquette of Public Storage set the bar. The agent educated us of their online capabilities. The website would not only confirm the information they had provided, but there was a possibility of saving us money by booking online. Are you serious!? A business looking out for OUR bottom-line, and not gouging us for the nickels and dimes we work so hard? This was the first indication we had found a great company. Upon arrival, we walked into the end of what we only assume was a very intense situation. The assumed customer was apologizing for their actions and wishing the gentleman behind the counter a better day ahead. The two shared a fond farewell and it was on to the next customer (us). My husband believes ice is best broken with a humor-hammer, as such, he offered the gentleman behind the counter a moment to "de-escalate," and with a smile they replied in kind with humor; needing no time at all to assist us. Truly genuine service, begins and ends with the employment of great people. Jeff, the gentleman behind the counter, was as genuine as they come. He asked questions to confirm the reservation we booked online. He offered solutions to our concerns. Jeff even went above and beyond to ensure our access to the property was unhindered. He even educated us to opportunities we had not begun to concern ourselves with. This level of service not only met our service "must-have," it exceeded it. Combine this personal customer service with the options to self-service online and Public Storage has exceeded this millennial-couple's expectations. Public Storage is the bar by which we will judge all future experiences to. During our walk thru of the facility with Jeff, our safety "must-have" concerns were all addressed. The facility has limited hours of access to reduce off-hour activities. This means a Public Storage employee is always on-site during operating hours when customers are present. Public Storage has individual access codes to monitor which customers are entering the facility, and offers insurance for "acts of God" and burglary issues that are beyond either parties' control. Also, there are nearly 20-cameras monitoring and recording the activities of the premises at all-times. To say our safety "must-haves" were met is an understatement. It is nice to know that they even do lock checks. If Public Storage finds a unit with accessibility that should not, they reach out to the customer to advise of the security concern. This shows the commitment to safety and service. We feel confident Public Storage will keep our possessions safe and secure. If safety and service are pillars by which you decide whether, or not, to do business with a company, understand Public Storage Surprise is setting the bar among its competition. We recommend this company to all who ask, and to those seeking comfort through online reviews. . . We are not employed by, nor, have we been paid to write this review. We were so impressed by the level of safety and service, we were compelled to make our neighbors aware of this gem located within their very own city. Public Storage Surprise has earned a life-time customer with us. Give them an opportunity to earn your business, as well.

Sharieka is the best at customer service. I had several issues with a unit at another location and…read moreI drove to this location and she was wonderful ay helping me fix the issue. I am about to pay extra to move my stuff to this location just for her wonderful personality and customer service skills.

This was the most affordable storage that i found, the customer service is good the indoors is…read morepretty clean. However, it doesn't get 5 stars because getting a cart is like the hunger games, they have a total of 4 carts to carry your items to your unit, but people usually grad 2-3 of them and you're left waiting for 1 to become available.

Complaint: Unacceptable Experience at A+ Storage Junction…read more I want to share an extremely unpleasant and unacceptable experience I had with A+ Storage Junction, involving improper charges, lack of professionalism, and xenophobia. Contract and First Improper Charge On February 5, 2024, I signed a contract with A+ Storage Junction to rent a 5x10 unit for $71.42 (including fees). Chris Jimenez assisted me and stated my payment due date would always be the 7th, as my move-in was scheduled for February 7. On March 6, I went to pay for the following month. Chris claimed he had called me for two days, but I never received any calls. He mentioned a number that wasn't mine. He then told me my payment was due on March 5, not March 7 as he originally stated. When I questioned this, a female employee rudely interrupted the conversation. Chris processed my payment but mistakenly charged the wrong unit (440 instead of 439). He refunded and recharged correctly after noticing the mistake. Second Improper Charge and Xenophobia On March 28, the company wrongly charged $81.77 to my card. On March 29, I went to resolve it politely. I showed my bank statement, but Chris refused to look, acting rude and claiming I was being aggressive--completely false, as I never disrespected him. He even said, "I don't care what's in your bank." He then mocked my English, saying I was speaking incorrectly and needed to learn proper English. I explained I'm Brazilian and still learning, to which he replied, "I'm Cuban, and I speak English correctly." He then made xenophobic remarks, saying "Brazilians think they're above everything," among other offensive comments. I remained calm, trying to resolve the issue. After much insistence, he finally admitted they had charged my card incorrectly again but didn't apologize. He simply told me to return on Monday for the refund. Then, he told me to remove my belongings from the unit. When I asked if I should take this to court, he accused me of making threats and continued making disrespectful comments about Brazilians. I called the police to ensure my rights. The officer confirmed that, unfortunately, xenophobia isn't a crime in Florida but advised me to remove my belongings. Chris then insinuated I was involved with the person from unit 440, claiming my card was saved on their account because, according to him, I was "probably friends with them." This is absurd since the mistake was his. Conclusion: Unprofessional and Discriminatory Company The company charged my card incorrectly TWICE. The attendant lied about the payment due date. I was disrespected and subjected to xenophobia while simply trying to fix their mistake. I do not recommend this company to anyone. I am now waiting for my refund and the return of the proportional amount for the days I didn't use my unit. In almost nine years living in the U.S., I have never been treated so poorly. If you're considering renting storage, stay away from A+ Storage Junction. They make mistakes, refuse responsibility, and disrespect customers.

I too, received excellent service at this location. They were attentive, went out of their way to…read moremake sure I was happy with the location available to park my truck and pleasant to work with. I recommend and would use this location in Kissimmee again.

I was impressed today with the way that the employee Desiree…read more She was very helpful and thoughtful and went above and beyond what employees usually do that I have dealt with before. She's all about the customer. She currently works at the John Young facility by Frito-Lay.

do not store your belongings here! my items were stolen from my unit!!…read more my professional camera (nikon d5600) was stolen. it was inside a camera backpack specifically made to carry it. the only things left behind were items with little to no value, like clothes. i have zero family or friends in florida who have access to my storage unit. i have been traveling through central america for the past year, and i only used this unit to store my camera equipment. this definitely feels like an inside job. when i reported it, they told me to file a police report because it is now a "civil matter." be careful storing valuable items here. ps. i realized later on as well they also stole 2 pairs of shoes and an old laptop. this is an inside job . do not store your items here

I rented a storage unit in Kissimmee at a reasonable price and my rental experience was going ok…read moreuntil I looked at my bank account automatic withdrawal and saw that Extra Space raised my rent 100.00 with no notification or confirmation that it was ok to do so and this is after a short time of renting there which I think is a very unfair procedure or business tactic which made me want to give a lower number rating but the facility is clean and secure so I thought to be fair unfortunately all good/ decent things come to a end and I now have to look for another storage unit at different place other than Extra Space being that the rent is now too high after only a couple of months

I reserved a unit online and got here and they said unit has been rented. In a literal moment out…read moreof Seinfeld, I asked if they knew how reservations work? He said that I reserved the price not the unit. In which point I could only respond with no, I don't think you do. Glad they showed their true colors early.

John!! Thank you so very much for taking care of me earlier today!! I'm very happy to have found…read moreyour location. Your facility is clean and my climate control unit is Perfect! It was a pleasure doing business with you.

I felt compelled to write a review on how excellent this business is! We needed storage as we were…read moremoving my mom and oldest son from Port St. Lucie, and in between they stayed with us in our small three bedroom apartment, so we had need for storage. I'm glad I breezed past Public Storage and chose MNSC! Elliot, the assistant manager, was the first to help me out, while I rented the unit. He was very helpful and personable, and even recommended a mover for when we would be moving into our newly purchased home. When it was time to vacate the unit, I had an issue because my son left an organ that he was supposed to move. The manager John handled the issue kindly and professionally. His service went above and beyond! It's refreshing to see people who still know what great customer service is! If you have any storage needs, I would highly recommend this business for its cleanliness, easy access, security, and the management team is the best in the business! Five star service!

The delivery personnel called 30 minutes out. I was unable to be there but the team worked well…read morewith building staff to unpack 6 chairs. They left the apartment neat and clean with no sign that they had been there except for the nice new 6 chairs that were neatly placed behind.

Fabulous experience. Skilled team, great setup of…read morerefrigerator and neat as a pin. David, thank you and your team!