Carpet cleaning was sub par and expensive as heck..for a set of steps and 2 small rooms $310 !! What a rip off! Move in clean was also sub par and expensive... Only thing about them is they got me scheduled for next day ..and that is it.... I would not recommend using them ...I'm sorry to say read more

I would give 10 stars also! Austin came by first to assess out cleaning needs Our cleaner Meylin, came immediately after! Our house has NEVER been this clean! she did an Above and beyond job. My crazy dog was totally calm with her! I can't say enough wonderful things about her or Personal Castles! read more

Just had my first deep clean with Personal Castles. Phenomenal job! My cleaner took her time and was very thorough. Would hire them again for any future cleanings. read more

Quality of service is beyond expectations. Cleaners are always on time and I love that they send the same lady every time!

I've used personal castles twice now. The first time Dolores came out and today Teresa came out. I have hired several local companies over the years and I have never had a cleaning company do such a fantastic job! I mean I couldn't find a crumb on my floors after Teresa left today and I have 2 extremely fluffy dogs and kids. Dolores also did a wonderful job when she came. read more

The short version: if you do hire them plan on a full hour of your time to do a white glove, lint roller, flashlight, top down inspection of your house before you let the cleaner leave. If you say anything later they will repeatedly tell you that you signed off on the work. Not that it is in their terms any place. They will also threaten to put a lien on your house in an attempt to get you to pay. The long version: the worst cleaning company that I have ever had, period. A quick 30 second check and things looked okay on the surface. Oddly, I expect grown people to take pride in their work and make sure that they have done a good job on her/his own. After finishing work and looking around more I did not think things looked as clean as it had in the past, but I thought maybe it was just me and that I was tired from a long week. It was not just me. As I started spending time in the areas cleaned it was clear that nothing close to a deep clean had been done. The lint roller pic is from a carpet 18 hours after a supposed deep clean. Initially I was willing to give them a second chance, we all have bad days, get sick, etc, that was until I saw the dying grass patch in the yard from mop water. Mind you we had just received "Yard of the Month" recognition from the local garden club. Also, they sent 1 person to do a deep clean for 4 hours on 1,500 square feet at a fee of $210.00. I have never had less than two people sent for a deep clean. I thought she was simply really good at her job, it never occurred to me that I needed to treat her like a child. They are more expensive than a number of other companies. I have no problem paying a little more for a superior job. Also, when did it become the paying client's responsibility to confirm a job has been done? How dare a company try to make me feel responsible for checking their employee's work! The pics are sample, there was more that I had already cleaned and there is only so much time I am going spend taking and posting pictures. Hire at your own risk!!! Update 11/1 The owner's defense today. 1. "I have not billed you, you are not a paying customer yet." 2. You released cleaner vs keeping her 1 hour while doing a a white glove inspection. 3. She could not have dumped mop water on your yard, it would take 24 hours for the grass to start turning brown. One that is almost to the exact minute I noticed the grass turning brown and two how exactly did you know it would take 24 hours if it has never happened before? Anyone else want to gander a guess? Not a single sorry this should not have happened, only that I should have checked her work better. He asked me how this could be make this right after calling me a liar and not saying sorry. It cannot be made right. My entire weekend destroyed cleaning because this company and staff have zero pride in their work and hang their hats on "you signed off" while the cleaner already has all of her stuff on the front porch and is leaving. The cleaner had mop water in her bucket on my front porch. I thought it was weird and asked where she got the bucket. The bucket never came back inside to be dumped. I thought maybe she had a kid's science experiment that she was taking it for. The grass spot is also right where she parked and where she loaded the stuff into her car. Pic of the grass spot today. Also added the first one the I texted the owner. I had let the rest of the mess go until I saw the grass patch, that was when I finally blew my gasket. If you do hire them plan on a full hour of your time to do a white glove, lint roller, flashlight, top down inspection of your house. If you say anything later they will repeatedly tell you that you signed off on the work. 11/2 The owner admitted the water was dumped outside, but supposedly in the gutter. My gutters go to storm drains so dumping is illegal! Two I had the curb pressure washed a few months ago along with the driveway, there was absolutely no trace of dirty mop water being dumped. Again, the owner was the one that automatically knew the grass would start turning in 24 hours. The only way this would be immediately put out there is if it has occurred in the past. read more

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Hands down the best cleaning company we've ever used. We have the same amazing lady Teresa clean our home and love the consistency. Jean Claude the owner, is all about customer service and very passionate about his company. We receive an email or text a couple of times before our cleaning. Extremely helpful for me and Teresa is never late. Our house is scheduled to be cleaned at 2 pm, our doorbell is ringing at 2 pm. read more

I've used Personal Castles for about 6 months now. JC is very responsive to my questions or requests and works well with me on scheduling. I have been so fortunate to have had Lupe clean my house each time. When I return home, the house is spotless and smells wonderful. It's evident she takes great pride in her work.and her attention to detail is astounding. I don't have to rearrange things as I've had to with other folks. And my dog loves her too! I highly recommend Personal Castles. read more

Wow! this team did an amazing job. COVID has taken a bit toll on my housekeeping, unfortunately. After a year of living with my adult daughter (who normally lives in NYC but stayed in Austin during the pandemic), my place really needs a deep clean. Way more than I seem to be able to do. In swoops JC and his team. They did everything... counter tops, under the bed, floors, shower, kitchen, oven, couch cushions, etc. Every corner and baseboard is now clean and dust free. They even organized my shoes! My place even smells cleaner than every (and we also have a dog we adopted last summer). What a difference. I'm not a dirty housekeeper under normal circumstances, but I wanted someone else to do a deep clean for the spring. After a year of pandemicing, it's nice to have the place deeply cleaned by such a professional team. read more

Just came home again to a beautiful clean home by Brenda with Personal Castles. Just a great company. I've been using the for 10 years and never disappointed. If our usual cleaner is unable to do our scheduled cleaning, JC and Jennifer always fill in with someone who is a perfect fit. Last person was Dolores and she did a great job too. read more

Horridly managed company - avoid at all costs. I scheduled a one-time cleaning with the company, and they did on okay job. During this, after I paid, I was clear that this was a one time engagement and ensured there were no future cleanings scheduled. However several months later I received a call from a debt collection agency saying they were collecting debt from continued services from this company, despite no additional services ever being rendered. There's plenty of reasonably priced cleaning services in austin that will do a great job and NOT send you to debt collection for no reason. Such a pain to deal with for absolutely no reason. Avoid this scam! read more

Avoid. Horrible customer service. Was hung up on immediately. When I called back the guy was rude. He repeatedly cut me off before I could finish speaking. Do you even care about or want business? read more

Personal Castles did an amazing job! They really went above and beyond and did a better job than we could have expected! I would gladly refer them to any friends or family. If you need your home cleaned Personal Castles is the best company! read more

JC is an excellent communicator and makes sure you feel confident in having his team clean your home. And his team is outstanding. Lupe and her associate did an absolute outstanding job at my house...it has never been this clean, it actually sparkles. Do yourself a favor and have Personal Castles clean your home, you will be delighted. read more

My in-laws graciously gifted me 3 months of Personal Castles cleaning services upon the birth of my child. J.C., the owner, showed up personally to go over the house, discuss how cleaning would be managed, and to introduce Yola, the wonderful woman who would be cleaning our home. We also added on a window cleaning which I had no idea would make the difference it did to the overall look of my home! Because I was home during the entire time, I personally observed how attentive Personal Castles was to cleaning and to their customers. J.C. clearly looks after his company and his employees and it shows in the work. I would definitely recommend Personal Castles. read more