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Perruso Brothers

5.0 (1 review)

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12 years ago

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Paul Miller Audi - Audi Q5 Sportback S-line

Paul Miller Audi

(112 reviews)

Peter Wendell is a trusted, kind, and efficient salesperson that I've been fortunate to work with…read moreseveral times. You would benefit from his expertise and approach as I have.

MUST READ BEFORE GOING: On February 2nd, 2026, I leased a new "Late 2025" Q5 from Paul Miller Audi…read more Since the first night I got it home it began alerting me to a Central Locking System Malfunction and to contact the dealership immediately. I called them and they asked me to keep an eye on it, so I did. The error message continued and the car was unable to lock. Then, the Check Engine light came on. I called Paul Miller Audi to report to them that my car would NOT LOCK. The earliest appointment mentioned they had to receive a loaner was 9 days away. Fine. I turned in the car and received a loaner. It was a "Late 2025" Q5, same as the car I leased. THIS LOANER BROKE DOWN ON THE HIGHWAY. It overheated and had a drivetrain malfunction. I called Audi and they told me it was my responsibility to have it towed back to the dealership. I was not charged, but I had to wait with the car in the freezing cold for one hour and a half. When I asked them if I was able to Uber to work and if they would cover the expense they said "NO". I returned to Paul Miller and they had another loaner waiting for me. Funny how they had it so quickly. Now for the unbelievable part. It has now been one month since my brand new car has been in the shop. There is still no ETA on when the car will be fixed. I am still being billed for the car AND ON TOP OF IT I AM STILL BEING BILLED FOR MY PREVIOUS Q5 THAT I RETURNED WHEN I LEASED THE NEW ONE!!! YES, I'M BEING CHARGED FOR BOTH!!!!!!!!!! DO NOT GO HERE. DO NOT BUY AN AUDI. PAUL MILLER CUSTOMER SERVICE COULD NOT BE WORSE. ED IS THE GENERAL MANAGER, "We don't make the cars, we gave you a loaner, you need to pay your bill, there's NOTHING I CAN DO." This is my 4th AUDI. I have been a loyal customer for 10 years. This is how they treat people. Car still in the shop. No one calls me to apologize. No one knows anything. PLEASE BEWARE.

Perruso Brothers - car_dealers - Updated May 2026

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