I've used Robert and his company on several occasions with 100% success rate…read more One morning my e-mail program froze and would not re-open. Robert dropped whatever he was working on and remoted into my system, found the issue, and had me back up and running in less than 10 minutes. Very knowledgeable, friendly, and affordable.

From the owner: Provides on-site or remote support specializing in network configuration and security, software and…read morehardware procurement, cloud services, cybersecurity, IT training, and much more!

Called asking about replacement parts for an old computer. Person I spoke with over the phone…read morepretty much told me to go and get a new computer. He did explain a few things to me but he came across as rude, reiterating that he wasn't making any money from telling me this stuff?

GREAT SERVICE . he fixed my computer so quick . got free helpful tips. he nice person. v quick at…read moreresponding to messages . highly recommended .

After spending much of my life dealing with "techies", engineers and other people who know more…read morethan I do(In some things) and are sometimes, like everyone else, "difficult" to work with(In some ways), I also know, very well(Very) how the guys with the little shops are constantly dealing with folks who: A: Don't have a clue. Much like when we go to a mechanics shop, thinking we know all about cars, since we drive them all the time, but are shocked by the $1,500 "inspection" bill. Independents can be great, and honest as the day is long(I try hard to deal with no one else.), but, you may pay the price of their(Anyone's. Yours, for instance.) unrelated(Maybe disparate from your own...) oft and loudly stated opinions and attitudes on everything(Surely one reason they have their own business...). B. Do have a clue, but not as much as they think they do or they would do their own repairs and mods, and/or know the difficulties and just get on with it. C. You have to know that when the warranty runs out, you're on your own- period. If there is no written warranty, mostly things used, you're on your own when you leave the business. Weeks or months later? Get out your wallet. Remember: YOU may know you are honest(Or may actually be wrong? Amazing as it sounds.), but they have no idea. Meantime, I'm going to Fix My Computer, tomorrow, to see what they might have in the "pro" used line. If nothing there, I'll go to Free Geek Penn, in Ephrata(Where, once I get a couple newer ones, I'll take the old ones and all my saved-up no longer used electronics there for recycle. Visit and see why.) and check out their selection of used used, donated, checked-out or repaired machines and parts. You might find them friendlier(?). FGP does repair, too. See ya' tomorrow, Dave, Steve, et al...

This company is unprofessional to start. I brought them my ROG ally to repair and he said he wasn't…read moresure if he could fix it but his buddy might. Then after I left it with him I didn't hear from him for months. After I then stopped in and requested it back to take somewhere else when I stopped in to pick it up. The device was more broken then when I left it with him. A broken trigger and all of the screws missing from the back plate and the heat sink removed from the cpu. Now I can't take it elsewhere to get it fixed because he basically destroyed it. And then had the audacity to say well I'm not going you any money. I absolutely will tell everyone never to go hear for anything the guy is rude and disrespectful.

I have known Wilson (Willie) for more than 25 years from mostly Ham Radio affiliations, NOAA…read moreSkywarn, and working in tandem with the Local EMA/EOC, (Emergency Management Agency, Emergency Operations Communications). His direction is more to service and helping others remain established online, and within the realm of working communications through internet connections. He is also capable and worthy of business band communications yet he will direct you to someone specialized in that realm if your needs reach outside his own capabilities. Like any good business owner he truly understands his limitations and what his insurance will permit him to conquer at your request. There is nothing technical that he cannot overcome, he is formerly trained with a technical school education from the 1980's and with that comes underlying knowledge in the realm of Tube type amplification. Willie is also a musician and with that comes inalienable talents at connecting your stereo system from minuscule to massive undertaking. An ear for the quality and not the noise gives him serious umph when it comes to making your listening a real life changing event. I recommend this man over many in each of the three realms I mentioned above. He will have to explain how far he will travel to meet your needs!

From the owner: Wilson Hein and Associates is a multi-service company that is bringing technical expertise to the…read moreLebanon Valley in Pennsylvania. We can assist you with anything from simple support call with in most cases can be resolved either over the phone or remotely, to capital expense projects. Services can be custom designed to meet thee needs of the customer. We also do Radio Frequency work from WIFI to broadcast systems. Plus if we can't do the work we will find someone for you who can.

Needed some IT help at home. The tech came out and had everything fixed for me in no time.read more

I will be forever grateful to the wonderful people at Epoch IT. My laptop was hacked and I…read moresearched for computer services and saw Epoch listed. I called and the woman who answered (second ring, by the way, no long drawn-out introduction message) listened patiently and empathetically as I went on, and on, and on, about how embarrassed I was and I knew better, etc. She assured me Epoch would be happy to make it all better. No pressure or hype, just bring the laptop in and Epoch will take care of getting rid of any malicious software that the hackers loaded onto my hard drive. I did that and in less than 24 hours (yes, a little $$$ extra for expedited service) my laptop was clean as a whistle. Matt and Doo Yen were wonderful. So pleasant and patient which is exactly what I needed. This hacking event spurred me on to get a new desktop and Matt came and picked up both the old and the new desktop and brought it back the next day with all of my files loaded onto my new machine. Matt made it easy for me to access all of my files which is amazing if you've ever had to bring all of your files over from an old computer to a new one. I am up and running again (I work part time for a lawyer) and I feel assured my machines are clean and running at peak speed and Epoch turned a very stressful situation into a happy ending. Thank you Matt and Doo Yen for keeping my spirits up and saving the day!

This gentleman repaired the smashed screen on my iPhone in about 15 minutes…read more Very reasonable rates, as well.

Stopped by the store today and found that they went mobile and they have a new number. I was a…read morelittle disappointed.

Staff is very friendly if you're shipping something out or have an Amazon return. However, their…read moreprinting service is very confusing and you'll lose lots of money trying to figure it out. Sometimes they are low on staff so if you need help with the printer it's not an option.

Giving this place a 1 star. I called prior to going to the store asking to have something printed…read moreand the manager told me yes I could use their express print. When I arrived I asked another employee about printing something and he told me the lady who works in that area was not there yet. Mind you the store opened at 9:00am and fifteen minutes had passed. I found the manager and asked her if she is who I spoke to and mentioned what I needed help with. She told me the lady is running late so I waited until 9:40am and the woman never arrived. I was surprised the manager did not know how to do this task or seem to be bothered that her employee was extremely late. Another customer shared with me he came in three times in the past few days and the lady was never there to help. This is extremely poor customer service!

I have dealt with many computer technecions over the years. My dealing with Rich was by far the…read moremost pleasent experience I have had. He is knowable and and explains what needs to be done in a clear, concise way. His pricing is fair and well worth the money. His main concern you and your satisfaction.

He solved all the problems I was having with the browser I've been using that eliminated my history…read morecontents, including passwords, favorites and browser history . Now I don't have to sign in to my email account 10 times a day. He openly shares his experiences that support the basis for his philosophy that provides an education for those of us who are neophytes.