The best mechanic I have used. They aren't the cheapest, but they go out of their way to cater to…read moreyour needs, don't upsell you, communicate very well, and have fair prices. Overall I'd say great value. My experience using this shop had some hurdles, but it was handled well. There was a miscommunication about scheduling that was upsetting, but they made up for it by getting me in the next day. There was a strange noise that appeared after the repair, and when I returned without an appointment to address it, it was fixed within 30 minutes at no additional cost. These situations showed me that Derek's automotive takes responsibility where other shops don't. Props to Austin at the desk for being very knowledgeable and taking care of me. Will be using them again.

These guys are fantastic! They are very friendly. They are fair, reliable and honest. The only…read moredownside is their parking lot- it's a bit snug in there- but they make it work!

Went here for a routine inspection. they said it would take 30 minutes or so. after a 90 minute…read morewait, they said "welllll there's a couple things we need to get taken care of before you can get passed" and slid me over an $1800 quote. the actual reason for failing the inspection is completely vague "excessive play" with no accompanying measurements. it appears strongly to me as a grift as I took it to a second mechanic who promptly passed the inspection the very next day. I got an inspection done, titling and tags installed on the car in less time than waiting for what clearly appears to be a grift here. I wouldn't even take my cars here now for air in the tires.

I needed a nail removed from my tire and have it patched. The call was made late in the afternoon…read more The got the job done quick. Well done. Thanks for working me in.

I have taken my cars here many times and never had an issue. However, I did not have a good…read moreexperience my last visit. I needed to get my car inspected so I could renew my tags, and I also had a few other concerns. This was in mid-April. They gave me a whole list of things that needed to be done in order to pass the inspection. They said everything was urgent and could not get it fixed a little at a time cool. I approved the work. One of the things they said I needed was new front brake pads, rotors, and calipers, even though they noted it looked like a had new brake pads, which was true. Okay, whatever. That alone was almost $900. A few weeks later, the first week of May, I'm out with my daughter, and I can not stop my car, brakes all the way down to the ground! Thankfully, I was not going fast, and there were no cars around. I ended up in someone's yard in a small ditch, and thankfully, the homeowners were nice. They were in their yard already. I called the tow truck company to get towed. I told the driver how I had just got new brakes. The driver told me that Laurel Heights probably did not bleed the brakes properly, and air got into the brake line, and from the amount of brake dust on my rims, the brake pads were probably cheap. I called Laurel Heights, and they wanted me to bring the car to them, but my neighbor got them to come get the car from my house while I was at work. I saw on my camera that they drove the car, which I do not understand how. There was some conversation between my neighbor and Laurel Heights. In the end, Laurel Heights said I just needed a hose replaced. They replaced it and brought my car back. I get off work, get my key from my neighbor, and drive the car. They breaks are still going all the way to the floor. It is taking a really long time for the car to stop. Im thinking, let me drive it around the block to maybe get the fluids flowing. I drove straight through the stop sign because the car was still not braking properly. I ended up calling another shop. Had the car towed. $150. Guess what? The other car shop had to flush out the brake line and re-bleed the brakes....which was almost another $400 for them to look at and properly fix the brakes. My car has not been right since I took it to Laurel Heights. It drove better before they did all that work. That could have been a very bad/ tragic situation for me and my daughter!!!!! I will never take my car here again. I paid them, and we could have lost our lives or hurt someone else from the faulty brake job.

I took my car in for repairs on suspension parts, and they did a good job…read more But when I called them back to inquire about doing work to complete the entire process for replacing the Sub-Frame Bushings, the individual I spoke with, said they have a guy call me back, he gave the name, but I can't remember it. No one ever called back. One of the Cardinal sins in business, is to be late in returning calls to customers, or to never even take the time to return calls, and or messages. I figured they don't want the business, or need it enough to show enough courtesy to at least call back, so I decided to just find another garage for the repairs. It's a shame, because I always try to do business in my neighborhood and as close to the surrounding community as possible.

2016 Mercedes-Benz sprinter electrical issue, booked appointment and before my appointment went in…read moreand asked them directly if they still thought they could take care of my issue they said sure all I can tell you if you have electrical problem. This ain't the place to take it. They deal with cookie cutter things and sevice small repairs that they see all the time , basically all they did was the codes . I already had the codes from another mechanic so basically they took my money and did nothing for me and sent me down the road. maybe for wiper blades and oil change they might be able to take care of you. wasted time and money. don't go.

I've been working with AutoDoctors for the last year. They are warm, inviting and encouraging;…read morethey're supportive and engendering of trust. This is not you father's greasy mechanic, they may and do have equivalent awareness yet they go beyond. I would never say this if I didn't have faith: a person with some to little knowledge can trust their car in these people's hands. Thank you to the team I know here, and an especially warm thank you to Kass & Christine. Until the next time I need someone I can trust. Best of wishes

Fantastic service. Reasonable price. A different garage suggested that it would cost about $1,000…read moreto fix my Honda sliding van door - that did not slide well. But, New Concept fixed it for only $54. I was surprised. Door now works great. I will go back here! Strongly recommended.

I came in for a quote on a rear main seal and valve adjustment for my Acura MDX. While I expected…read morethese to be labor-intensive jobs, I was disappointed by how I was treated during the visit. The interaction felt dismissive and insulting, especially for a first-time customer simply asking for an estimate. If the shop was not interested in taking on the work, I would have appreciated them saying so directly rather than speaking down to me. Professionalism and respect matter just as much as technical skill. Unfortunately, that was lacking here.

I am saddened by this location. My son brought his car in today. He is convinced something is off,…read morethat it has a problem. He had the location in Lawrence check his vehicle out a few weeks back, they looked it over and also drove the car. They found nothing wrong. They also did not charge him a dime! Today, to get a second opinion he took it to Big O in Gardner. They did the exact same thing. And drove the car. They charged him 100 bucks. Come on now. Why. Charging college students 100 bucks to do exactly what Big O Did for free a few weeks back in Lawrence. Gees! Shame on you! I'm just shaking my head. Found nothing wrong with the vehicle but still got 100 bucks out of the deal!

Needed a tire repair on my yard tractor. Took the tire to Big-O in Gardner. In a matter of minutes…read morethe tire was repaired and I was on my way. Thanks to Big-O, great service

This place has *excellent* customer service. They are honest and will explain everything in a way…read morethat makes sense to the average person. They fixed my car when it had a manufacturing error in the engine. I had my car towed to several dealerships and local shops before deciding where to get it serviced and I'm so glad I chose Midwest. They did a great job explaining the problem and why it was happening, and they fixed it for a fair price. The repair is under warranty too which is always reassuring.

The love the people that work there and the service. Dan has helped me a lot. I certainly recommend…read morethis place.

Took my car in for a simple diagnostic test and minor repairs. Charged us an arm and a leg and also…read morecut major wires to the wiring harness and tried to hide it and deny it. They only thing they had to say was bring it back in to assess the damage and we highly doubt our techs did it. We won't be back to this shop and I highly recommend you don't use them either.

After moving to Kansas City, I spent several years driving back to my home town for oil changes…read more Crazy, I know, but I'd had trouble finding an auto shop that I felt was honest, quick, and did quality work. After asking around for recommendations, I decided to give J&T a try. I've had nothing but great experiences since! I usually wait at the shop while my car is being serviced. My car is always serviced very quickly. I'm usually in and out in under 45 minutes. The shop is small but does offer Wifi and snacks. There's also a small TV in the lobby. The only downside to me is the location. Spring Hill is a bit of a drive for me, but I feel like it's worth it for a shop that I can trust. Overall, I feel like the cost is pretty comparable to other shops in the area.