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    Firestone Complete Auto Care

    2.2 (32 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

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    Showing where break line coating gone causing ABS light to come on.

    If I could do less than 1 star I would! I scheduled an appointment of March 26th to have my front breaks replaced. I was contacted and asked that I bring my vehicle in early and drop it off bc they were down to only 1 mechanic that day. I arrived a hour early to drop it off, and was advised that they would get to it as soon as possible. I received a call later that they were unable to even look at it, but would make it "priority" the next day. The 27th comes and I receive a call late morning telling me what the total cost would be and suggestions of other work that was needed-I agreed to have both front breaks replaced, front driver's side caliper (they said was frozen) and rear differential done, because it was leaking. The employee said could save money if I used the Firestone CC, which I did not have, but agreed to apply for because this was well over $1000 for repairs. Everything done over the phone, and was told would sign documents when I came to pick up my car. Once off work, had someone drive me there to pick up, and paid for my car. A short time later the employee returns, advising after all this my car was not done, it was only looked at, but no repairs were ever done. I was advised that someone had tried to contact me 30 minutes before, which I had already left home and did not see the call. I asked if there was some other type of discount that could be given, since now a one day job is in to three days. I was told because I was already given a discount for the CC, they couldn't "double discount." I had to get a ride back home, but was told I would be a "priority" the next day. I was told my vehicle should be done around 12:00 the next day. I received a call and voicemail while at work that it was going to be closer to 1:00. I made arrangements to leave work early and get a ride to pick it up. I arrive and see through the glass in the lobby that my vehicle to still on the lift, no wheels on. One of the workers walks me out into the garage bay and I was advised that the main break line was broken on the driver's side when they were working on the breaks (but they weren't going to charge me to fix it...). - interestingly enough I never received ANY phone calls after the call telling me it would be ready at 1:00! They couldn't get the part and were going to need to try and use a universal one and bend it into the form. They asked if I could stay, would be about 20 minutes, because all other work was done. I advised I could not, as I had other prior engagements. I left without my car again. I was contacted later that evening and they weren't able to fix the broken line, because the universal they had gotten was not the right size. I was again told I would be a "priority" the next day. I asked what time I needed to call the next day to verify my car was ready to be picked up. I called at 9:30 and was advised the manager was out getting the parts needed. I got a call at 1:36 the vehicle was done and got a ride and left work early again and picked it up. On my home I had the person I had gotten a ride from follow me, as the vehicle was only driven 4 miles "to test drive it" from when I had dropped it off. I was asked if there was anything red under my car, which I advised no. I arrived home and climbed underneath, and there was orange silicone smeared all over the rear diff cover and other bars. I attempted to clean as much as I could off. I called the 30th to tell the manager because this was completely unecessary, and felt intentional. I was told I could drive my car all the way back and they would clean it, to which I declined. It had already been 4 days since this was all supposed to have been completed and with all the issues that have already happened. My car the next day was making an odd sound while excelerating, so I had another mechanic look at it to check it over. Unbelievebly they showed me that while looking at it, the person that worked on my break line had installed the front caliper hose and breakline incorrectly--it was UPSIDE DOWN. My break line was just hanging which made it a complete hazard as if anything was to hit it, it could break or come disconnected. I called that afternoon and took the vehicle back to Firestone, even though I did not want to and had to leave my car for them to fix this because I am not paying for their errors. Finally fixed the next day, I left. The following week of the final repair being made, I have had to buy a new break line for the driver's side, because they did not clip the line correctly, which caused the hose to move and rest against the inside of my wheel and rub the plastic coating away causing my ABS line to come on my dash. My breaks squeaking, and while having those checked, had to remove the front passenger caliper to only find that whoever worked on those stripped out the bolts in the guide pins only to put some locktite and stick them back in instead of replacing them. I had to replace those.

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    8 years ago

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    9 years ago

    This place is not honest about their time. If they say 30 min, be ready for 3 hours. Once they take your money, you are stuck. Stay away

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    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    The office called me and left a message when I couldn't answer, and called again a few hours later, just to make sure what I wanted as a customer they had done.

    Mentioned in 2 reviews

    Read more highlights

    Molle Chrysler Dodge Jeep Ram - We do ALL the work for you. Getting your vehicle serviced or delivered from the comfort of home or work is easy with Max Transit! 
Reserve.

    Molle Chrysler Dodge Jeep Ram

    (25 reviews)

    This was the easiest place I've ever bought a car. I purchased a used suv and saved a ton of money,…read moreI told a friend and he bought a new dodge truck. This isn't the first car I'm bought here, it's always been easy to buy a car here, they handle all the financing and the service department is excellent.

    I am not the type of person to leave nasty reviews, but how my husband is being treated is insane…read more He had a recall on his fuel pump which of course failed the day before his appointment. He had to pay $200 to get it towed to the dealership then to proceed to wait a week for the repair without being called it got completed and the day he picked it up. It failed not long after that. Then to have to proceed to pay another $200 to get it towed back and it not be reimbursed due to being told that the fuel in the truck is bad which would now require a cleaning for an additional $939. He is a military service member who relies on his vehicle on a daily basis and it's not the timeframe of the repair because I know we're not the only people on this planet that need our car to be taken care of, but however, the fact that we are being told that he has to now pay out of pocket when there is no proof that it is not the dealership's fault. If this is how you take care of your military service members, I'd hate to see how you take care of a civilian like me. We will be contacting corporate along with the Better Business Bureau because there's no way you should get away with screwing people like that.

    Jack's Tune Up & Alignment

    Jack's Tune Up & Alignment

    (21 reviews)

    So this place is a complicated one to rate, but I'll give it a shot:…read more I've used them on multiple occasions over the years after moving to Belton and found the man who works on my car "Jason" to be helpful and knowledgeable. Easily the best attribute of this shop is the pricing is always more competitive than the same jobs I've quoted at any of the national shops located in town for repairs such as brakes and alignments. On a few occasions they've even attempted to find the causes of problems in my cars, test drove them, and not charged me anything. Those are the positives. The negatives is that this isn't the most warm and friendly group. Interpersonal skills seem to be a perpetual struggle for all but one auto-repair person I've interacted with in my 22 years of driving, so "caring" isn't a quality I expect when I walk into any mechanic's shop. That being said, I won't make apologies for the group, as certainly at times (both in person and the phone) the men working can come across as busy and borderline perturbed and it would certainly be more pleasant if that weren't the case, but behind the gruff exteriors I still say "thank you" and walk away confident that the money I spent was fair and "Jason" does know what he's doing. For me, those two things are all that really matters, as I'd take that over someone smiling and pretending to care while at the same time inflating prices and/or gouging for repairs not needed - which occurred to me multiple times before I came here. Last note that doesn't affect my rating is that when I asked, this shop doesn't log the work done in any national database so if you want a detailed maintenance record for reselling your vehicle you'll need to stick with a Midas or some national chain (be sure to ask though to make sure they haven't changed anything) - but if you're ok without that, I'd recommend giving them a shot as I'm always content - just don't expect a smile.

    If you are looking to be served tea and scones while waiting, don't go here. If you are looking…read morefor constant conversation with employees while waiting, don't go here. If the cat isn't entertainment enough while you wait, don't go here. However, if you want your car fixed at a reasonable cost, Jack's is the place. I've been a regular customer for a number of years and am quite pleased with the service. I am an older woman who drives a car and needs to trust the mechanic. I have never been disappointed here. I have recommended them to friends and they were happy with the service. Now, if a customer is not satisfied, he/she got up on the wrong side of the bed, is impatient, did not provide sufficient information or another issue was discovered during the initial repair. That last one cost me a tad but could have been a major expense if not fixed. Tim and I are of the same generation. He has maintained a fine business reputation. Should the day come for him to retire, I trust he will leave us regulars with equally conscientious ownership.

    Firestone Complete Auto Care - tires - Updated May 2026

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