I would caution anyone who requires Roadside Assistance to be certain to remove anything of any value from your car. Mine was towed during the polar vortex and gift cards and small change was stolen while the car was in the hands of BMW Roadside Assistance and Perillo BMW. I have contacted Perillo, Roadside Assistance and BMW USA, and rather than reimburse me $220 they chose to put at risk the loyalty of a 2 BMW household. (535d and 740Ld) What an incredible violation of trust and a true tarnish cast upon the BMW brand. read more

The service is awful. Wouldn't make right on promises for service/repair during the purchase...Said all the "right" things but alas didn't keep promises. Dishonest, unethical... Service your car at Field's...MUCH better. These guys at Perillo BMW are completely disappointing. I read the other reviews on Yelp before writing this one... Chris V. and Andy B. - I had similar experiences...Sold services at time of purchase that they wouldn't make good on, bad service dept, etc...Will not purchase from Perillo again. Cool car - crappy service and treated like a third class citizen after spending A LOT of $$$$. But...if your curious if the mafia is still alive and well in Chicago, go to Perillo and find out for yourself. read more

I understand why they may get lower than a 5 star. All of their sales employees are not equal in attitude.Some will allow the deal to go quickly, and others, a painful process. We've all been there. I made the deal, returned another day with the check, and then walked out on what appeared to be change of terms- plus the sales person's attitude didn't help. I was called later by James D., asking what went wrong. I vented, he listened and then offered additional concessions as an apology. I then returned again the next day, had time demands and even asked them to come outside to photo "their" car with my wife running late to another appointment. James accommodated all demands due to the previous day's problems. He made a bad deal be good. He values your time and the deal and didn't try to up sell me at any point in time. Also had a 5 star experience on the initial lease. That's why we had "their car" I do agree with the posts re the service department. read more

So earlier yesterday, I dropped my car off at the Perillo BMW stealership for my M3's inspection II service job. Later in the day, I received a phone call from the stealer and they told me that my oil drain plug is stripped. Therefore they said I need to spend $2K for parts and labor on a new oil pan and a $1K on other issues. After thinking about it, I decided against having the dealership repaired it. So this morning I went to the stealers and picked up my car and drove it conservatively. Afterwards, I took the car to my local reputable shop and we immediately looked at the oil drain plug up on a lift. It appears the stealer had put in a new drain plug screw and the screw was NOT spinning lose at all even though they portrayed something different to me. In fact my shop guy was wondering what I was so paranoid about. Also the stealers told me that I need a new serpentine belt, new rear shock mounts, and a coolant flush for an extra Grand (of course I denied all items to be done at the dealership because i know it can be done cheaper elsewhere). I had my guy check these components too and he said that they're fine! The Perillo BMW STEALERship are indeed the worst people to get your car serviced. To make matters worse. One week later after the job was done, I looked at my invoice and noticed that Perillo did not perform 2 critical components of the Inspection II job on my M3. 1. replace transmission fluid 2. valve timing adjustment. So for those fellow M3er's check out this checklist from BMW NA http://www.m3forum.net/pdf/Service_Checklist_2004_US.pdf-link.pdf And note that perillo doesn't even follow BMW NA's standards. Also I mentioned this to my Service Agent and she had dismissed the need for these services as it was not in there documentation. So, if you are wondering why the quote from Perrilo is much lower than the other stealerships for an M3 inspection II, it probably has a lot to do with the fact that they disregard doing the valve timing adjustment. BAIT AND SWITCH! read more

Many thanks to Alex Padalko! I brought my car in for services, weeks after my warranty had expired. Alex worked him magic and made a case for my service to be covered under warranty. Alex was extremely communicative, and made the process go better than I would have expected! Thank you again, Alex. read more

Wow, this place is the worst. I did not buy my BMW from here, only brought it in for service. The service department people are very nice but the actual service done is terrible. I wasted several hundred dollars and took it to an independent dealer who finally fixed it. Never go here. Save yourself the headache of fighting with them to get the job done. read more

Went there for a simple routine service maintenance and was told by my technician that my vehicle needed more repairs. To my surprise I was told that BMW was going to take care of everything at no charge due to the type of engine I have. I found it hard to believe and expected to shell out big money regardless. Well... not only they actually covered everything I had an exceptional customer service done by Albin Guzman who was extremely attentive and professional the entire time providing me updates and with all the information I requested. Thank you Albin and Perillo for the exceptional customer service. read more

* August 17, 2009. Perillo BMW service experience. I noticed that the two outside rearview mirrors got so hot that if touched would burn your hand, so I called the dealership to have it looked at. As I have past experience with dealerships, and Perillo in particular (see the bottom of this page... http://www.cartype.com/pages/196/bmw_m_coupe__2001), I always have the car checked completely so I can get it in writing that it does not have any damage, scratches or dings. * Monday August 17th. So I drop the car off (with 8996 miles) and they tell me it would be done by end of day. Five O'clock comes and I have not heard from them so I call to find out what is going on. I am told that the mirrors are registering over 80 degrees and it should be no higher than 60, so they need to order new mirrors and because of this, they need the car another day. They also found a recall posted for the reprograming of the DME control unit (for manual gearboxes) and would take care of that as well. Fine, no problem. * Monday August 18th. Four O'clock comes around again and I have not heard from them so I call to find out what is going on. I am told the new mirrors are in are are being installed, and I could come in an hour. I show up, wait for a few minutes, and the car is pulled up for me to take. The first thing I do is touch the mirror and it practically burns my hand, then, as if that is not bad enough, I see two three-inch gashes on the driver's side mirror casing. (image... http://www.cartype.com/pics/7330/full/perillo_scratch_8-18-9.jpg) Purely by coincidence, the Service Director was standing right there and was on his way to shake my hand (since we know each other from the previous incident mentioned above) before knowing this had happened, and I showed him the damage. So now the next step is I have to return to the dealership next Monday (because they do not have a loner car until then) so they can "repair" the mirror again and fix and paint the damaged casing. Additionally, I point out to him that the ticket states that when I brought the car in it had 9010 miles and when I took delivery, it had 9019. I then point to the odometer, and it says 9012. As I mention above, the car had 8996 miles when I dropped it off, and they put 13 miles on it to change a rear view mirror, and both the drivers and passenger seats where completely re-arranged in a manner that suggested a "ride". (Which would all have been fine if none of this had happened, but since it did, it becomes one more annoyance). * Monday August 27th. I dropped off the car on the 24th and got a BMW 5-series loaner (very nice). I have been in contact with them every day as they test the system. They compared the vehicle readings to a 2004 M3 and found that my car is running 20 degrees hotter, so they replaced the door modules. They ran another test and got the same results, so they told me they are going to call BMW for some input. They called today to tell me that they found out the 2006 M3 specifications had been changed and that the readings they had been getting were in fact correct. This, of course, led me to the question... why didn't they do that in the first place and avoid this whole experience? So now the car goes off to the body shop to repair the scratched mirror casing. read more

If you want consistency in the worst kind of way, bring your business to Perillo's service center. This review will remain without emotion and will be solely based on facts. I have brought my vehicle to Perillo on three different occasions in the last year for service appointments. One thing that has remained consistent is each time there was either an issue with my reservation or the work done to my vehicle. My most recent occurrence was the last for me. I called in on a Thursday to book an appointment and needed a loaner in the interim. The quickest Perillo could get me in was the following Tuesday (no issue here as they are always slammed with service appointments, completely understandable). Upon arriving and talking to the cashier I was informed that I never requested a loaner vehicle and there is no record of this in my original appointment. When I asked what happened, the cashier brushed me off and said "I don't know talk to the other lady because it's her job...". After being met with this response, I decided it was time to try Patrick BMW in Schaumburg (mind you I live right around the corner from Perillo in Chicago). Final bit of information I received was that I was quoted roughly $1200 for service needed on my car at Perillo. However, I get to Patrick BMW and am told that I will be receiving the same servicing at nearly half the cost ($700). Cheers. read more

I was referred to Perillo BMW when considering a trade in at the end of my current 3/yr lease. I was greeted immediately, given laser focus, undivided attention. I expressed that my needs had changed a year ago due to a career move to real estate and that I had been vacillating between replacing my 300 series convertible, as I desired, or getting an SUV as I "should". They listened, they asked me several clarifying questions and the solution became clear, and I selected a larger 400 series convertible which fits my lifestyle and my new business. My financing needed attention since I was in the early stages of my start up company, they worked diligently and it was remarkable smooth and swift. I would recommend this dealer 10 times. read more

Wow, after reading all of the horrific reviews I was somewhat confused as to whether or not I wanted to service my car here. Sure enough, I live in the city and it was purely a matter of convenience. I scheduled an appointment about 2 weeks out so that I could insure I had a loaner car. I asked to work with Alex since he was EXTREMELY professional and helpful during a 2 minute visit to Perillo after I purchased my pre-owned 2011 550xi. Alex was nothing but PERFECT from start to finish. He walked me through a couple of concerns and then sent me on my way with the expectation I would have my car back on Monday (I dropped it off on a Thursday night). Well, Friday afternoon came around and I got a phone call the car was done in time for the weekend! It didn't stop there though because I had remembered one other item of concern. Alex got off the phone with me and said no problem. Two hours later, I got a call saying that concern was repaired/replaced and that I could come in and pick up my car. When I got there, the car was washed, ready to go. I would never bring my car anywhere else besides Perillo given this experience. Give them a try and you will see if you are courteous to them, they will be courteous to you! Thanks Alex for all of your hard work with getting my car repaired in a timely manner! Sincerely, JG read more

Wow! I wish I read the reviews on here before I purchased my first bimmer. This place is just awful!!! I purchased a CPO on Dec 29th and two weeks later the car was giving me error messages every time I started it. I made an appointment for service but before I could take it in, the car died on me just three months after owning it( I know, that's the only time the service desk could squeeze me in for an appt. and a loaner). The salesman says "it's a machine and it prone to do that" Taking it into the service dept was just pure chaos as well. No one is friendly there, they just bark orders at you and expect you to understand what they are saying. I was told my car would be ready in two days...and then 5 days later, I finally get a call saying I could pick it up. I'm dreding going in there for another service appt. So now I'm pretty much going to wait till my warranty is up and go over to the Benz Dealership on North...my buddies can't say enough nice things about that place. The car is great, but it's not worth deal with the hassle that comes with Perillo read more

I would rather drive out to a suburban dealership than work with these assholes again, even though this place is only a few blocks from home. I bought a used 2008 BMW X3 that was still under full warranty. I called their service department. It took me SEVEN calls to get through. Then after I explained the situation (needed new part on steering wheel because paint was chipping) I heard a sigh followed by a dial tone!! She hung up on me!!!! Nobody hangs up on me! Then I called back (during business hours - nobody picked up, as usual) and left a message requesting a call back. Of course, nobody called me. So I gave up and went to a FANTASTIC dealership in Madison. This dealership is giving BMW a very bad name. I would expect more. I hope BMW shuts them down. read more

I have been a BMW owner for about 25 years. Although I live in the city, I have traveled to the suburbs to purchase and service my cars. Occasionally, I would come to Perillo to purchase light bulbs, accessories, etc. A couple of weeks ago, I scheduled a service appointment to address what I thought were a few minor issues. When I arrived for my appointment on May 13, I was greeted with a smile by one of the most pleasant service advisors I have ever encountered. Alex Padalko was polite and very helpful. He patiently recorded my concerns and made me feel confident that my problems would be addressed. He also provided a realistic time frame, if repairs would be needed. Alex called to update me on the status of my vehicle and gave me the approximate time that it would be ready for pick up. When I arrived to get my vehicle, Alex was there, again with a smile. He went over all the repairs in great details and made sure that I was comfortable with the work that had been done. Alex is the best!!! I will definitely return to Perillo, specifically for Alex. read more

I've been reading Yelp reviews for a while and finally decided to get an account after my experience at Perillo BMW this morning. My 4 year warranty is coming due in less than a month, therefore I decided to get my last oil change and check-up before the warranty expired. So, I made an appointment several weeks ago and brought the car into their shop this morning. They would not do the oil change on my car as it had not been one year or 15,000 miles since I had my last oil change. It had only been 6 months since the oil change and I had only brought my car into their shop 4 times in the previous 35 months, so one last oil change before the end of the warranty is perfectly reasonable as their advertising states they will do all servicing for 4 years or 50k miles. The decline of this service is just a way for me to come back in 3 months or so when I need the oil change to pay for that plus who knows what else could be wrong in the car and needs to be fixed, but the car will be out of warranty. So, if you have a car that needs to be serviced, DO NOT GO to Perillo BMW as the service is horrible. Read the other reviews as well as they give you an indication of the type of service you will get at Perillo. I love BMW's and when it is time for a new car, I will probably get another one. But, I guess I will be heading out to the burbs to buy it as Perillo BMW will never get any business from me ever again. read more

Perillo, you suck. You don't give prices over the phone, even if I say, "can you do better than this price." When I go in, you tell me that a certain price is the "best you can do." That is, until I tell you what another dealer is offering and then, suddenly, you can do better. Just level with me already. Anyways, I got the same car from Bill Jacobs BMW in Naperville for 200 bucks less per month and that was the only price Bill Jacobs ever gave me - the best one they could possibly offer. Perillo was saved from a single star review because the service was good the couple of times I went there for oil changes. Sorry, Perillo, but two stars is "the best I can do." read more

This review is split into Sales, Service, and Parts as I have recently had encounters with each department at Perillo. Sales My lease was running out on my old Z4 and I wanted to casually look around at other BMW options at Perillo. It was Saturday so it was pretty busy but even as a walk-in, I was encountered by Sean Dwyer. He made an extra effort to give me a test drive in not 1, but 2 cars I was interested even after I told him my timeline for buying was still 3-4 months out. A few weekends later, I came back unscheduled and Sean was swamped with other customers. However, he appropriately handed me to Ethan Spiers, a relatively new car associate at Perillo. First and foremost, Ethan is amazing. I felt very comfortable with Ethan from the beginning and just casually talked about car and what I was interested in. I didn't exactly know if I wanted an M235i, 435i or an M4 but Ethan was able to let me experience each of them without any pretense on my age (26). After countless times of switching back and forth between cars, I decided on an M4. Since I wanted to order the M4 to my specifications, it took more than 3 months to be built and shipped. In that time, Ethan was always very quick and helpful everytime I emailed or texted him questions or thoughts. Further, the whole car buying process was extremely straightforward with no tricks or extra fees. Chris Shanahan, Ethan's manager, was also very helpful in this whole process while negotiating and I could see that the dealership had great teamwork. When the time came to take possession of my car, Ethan was willing to come in on his day off in the evening so that I could start driving. I really can't express enough how great Ethan and Perillo was with handling my 3 month buying process. The terms were straightforward, I got a great deal on a hot car, the entire time I felt relaxed, comfortable and excited.. I am really glad to have worked with Ethan and feel Perillo made a good decision to hire him. Parts Chris Covone in the Parts department was very helpful in answering my questions via email around the M Performance exhaust and black kidney grilles for my new car. He also extended me a hefty discount up front for being a valued customer. The parts were exactly what he quoted and the labor quote was actually $60 less. Service I have gotten multiple oil changes, a repainted bumper, and other tidbits done at Perillo's service center. Every time I have gone they have been very accommodating (letting me park the night before if I couldn't make it in the morning) and fairly quick. I have never had anything stolen or dents/scratches that others claim. The only suggestion I have for the service department would be for them to open on Saturdays, but otherwise they have always met my expectations. Overall, I love stopping in and saying hi to the people that work there and look at the new models even if I am not buying. As a disclaimer, I have bought cars from other luxury car dealerships in the past, had service done at other reputable places and am a car fanatic that pays attention to every single detail. With this said, the next BMW I purchase will be with Perillo and Ethan. Thanks! read more

Worst service experience I've ever had. I cannot BELIEVE that BMW hasn't cut this guy off yet. STAY AWAY!

If you're going to buy a BWW I recommend Dan Cobb. It's the best buying experience I've had at any car dealership. There's was a couple delays in the delivery of the car, but he kept me updated throughout the entire process. I'm not one to comment, but for such a large purchase and the service provided I felt it warranted a recommendation. read more

Just bought a 2016 5-series from here, and I just have to say this was the BEST car buying experience I have ever had!! Brim Bazari was the most professional, accommodating, and knowledgeable sales associate to work with. He worked so hard to find me the perfect vehicle, got me an amazing deal, and was so patient with my indecisiveness. I'm so happy with my purchase, and he really took the time to make sure I was 100 percent happy and never made me feel pressured. I would highly recommend that anyone who goes to perillo should ask for Brim. Thank you for the great experience and spectacular customer service!! read more

Had a great experience purchasing a Certified BMW from here. Cesar Marin was easy to deal with and made a real effort to get a deal done. Would recommend them to anyone in the market for a BMW. read more

My wife and I have leased/purchased two vehicles from this dealership over the past few months and each time our experience has been very positive. We have been working with Martin and he has been very helpful and patient with us. He has consistently kept in touch with me and has been very attentive to our needs and questions. I would not hesitate to reach out to him and this dealership if I need another car. My experience with the service center has also been very positive. I needed to repair/replace my front bumper and Martin took care of setting up the appointment as well as providing me with a loaner vehicle. While I wish they were located a bit outside of all the surrounding traffic, they are the best BMW dealership in Chicago if not the Midwest. read more

This place really deserves a 0 star rating. The staff are incompetent - the side effect of being the only BMW service dealership in the city. Incompetent means- they do a quick fix job and return your car and charge you as much as possible as they can for it. You take your car, cough up the cash and a few weeks later, everything breaks down again - means another trip back to them. Read below for more info: Last year, we took our BMW for servicing - our battery was giving us problems. They made us replace the battery and charged us $500 - saying the battery lifetime was up (it wasn't) and that we don't drive enough (being in the city and all). Shortly after this, we drove to Ohio for thanksgiving and back and the following day or slightly later, the (brand new) battery died on us again. We took our car in and this time, they replaced it again charging us another $500. When asked for a reason, they said "oh, you know, these things happen every now and then". Finally they acknowledged there was a device in the car that wasn't switching off after the car engine was turned off - that eventually drained the battery. They only refunded the second $500 after my husband called and explained that the battery was never a problem - that we had warned them, the battery was never a problem and that there were other devices that might not be working properly. Finally, after the senior serviceman on duty conceded that it was an oversight on their part, did they refund the fee. We can get this kind of service at Ford or Toyota or GM - why buy a BMW? I pay for quality because I expect you to fix the problem the first time around. The second situation was our windshield fluid compartment that would keep leaking. The first (and most ridiculous) question one of the staff asked me is "Are you buying 'quality' antifreeze solution - these cars can't handle the substandard stuff you know". Gee, let me think now - I pay $40000 for a car and I'm going to save on windshield fluid. That would be real smart :). Fine, whatever, they replaced it - and the dang thing broke again a few months later - i.e. it was leaking again. And yes, of course I had to pay. Twice. Finally, our front left signal blinker was broken and replaced only to stop working every once in a while. By now my husband and I have this feeling, they fix stuff so that its partially broken and we can keep coming back and they can keep charging us. A good serviceman would find these issues and fix them before they happened. An average serviceman would fix the issues and make them go away. This is a below average service dealership in my opinion. They can get away with not caring about user ratings because they're the monopoly in the city. That's why this year we're taking our car to another BMW service dealership in the suburbs. Its a 40 mile drive, but at least there's more competition there and chances are they won't screw up as badly. read more

Trish followed up with me after my review was posted (she must spend a lot of time doing damage control with this place) which I appreciated. What I didn't appreciate was the fact that after she told me the salesman, with whom I worked was canned, she then asked that I remove my original post. Uh, no way. BMW dealerships are a dime a dozen in Chicago, if you want one, go elsewhere. read more

I was shocked to read the bad reviews on perllio, especially since the one time i took my car to them, they were great. Driving up to chicago from Champaign, my window wouldn't roll up all the way, so I ended up having to drive on the freeway with a busted window. I got to chicago, pulled my car into Perillo around 3:30pm w/ no appointment, and begged them to fix it so I wouldn't have to drive back to Champaign later that day with a broken window in the middle of the winter. They fixed it in a hour and a half, and kept me posted on the status. Fast forward a year later. Perillo sucks. My car is due for it's 60K service, (i don't drive a lot so it's no longer under warranty), and I wanted to know what was going to be done, for how much. Been trying to reach a service advisor for two days. Called and left v.mail w/ three people. No one has responded to my calls. Called back again, and explained that I've been trying to reach a service advisor, and no one has called me back. Left v.mail. etc.. I'm still waiting for Kelly and Victor and maybe Mark to call me back. Meanwhile, I'm going to midwest performance cars. read more

DO NOT take your car here for anything! They're the worst dealer I've been to. Oil change for a 330Ci was $160?! North field charges $99. I paid $100 at Perillo in June 2011 and they told me it went up to $160 now because oil price has gone up. 60% increase?! Ridiculous! Kelly Matkhlouf was extremely rude. I asked to speak to a supervisor and she yelled "have a seat, wait an hour!" I only took my car there because of convenience and was willing to pay a bit more for it. I have a guy up north that will do oil change for bimmers for $80. I'll def drive up north from now on. And if you've taken your car there for services, they always come back with a long list of what's wrong with your car and everything will cost hundreds to thousands of dollars. My bimmer guy looks at it and it's all b*llsh*t. Lastly, they never want you to take out a loaner and used to reimburse for cab rides, but that's also gone. I guess they need to make up for the increase in oil prices and also charge you 60% more. read more

Don't bother having your customer service representative contact me, I'm not coming back. After finally getting my car back, and after having SPECIFICALLY stated that I wanted my left mirror fixed as long as I was having my tires fixed, I get a mile away from the dealership, look over, and my mirror is still broken. Despite the personal inconvenience to me as a city dweller I will be driving back out to Orland Park BMW where they know how to treat their customers right. Please don't call me, you've wasted enough of my time. Update. The third request I had was for them to reprogram so that the stupid thing that turns off your car engine every time you put on your brakes stops happening. It stopped for one day but now it's happening again. Also. The electricity to my cigarette lighter which I use to charge my cell phone is now gone. This place Sucks with a capital S. Never, ever go there. No matter how desperate or time deprived you are go somewhere else. Perillo sucks. read more

After living in the city for 9 years, we finally decided it was time for a car! We had decided on the Audi Q5 and right before we went to close the deal, my husband insisted on test driving the BMW X4. I was hesitant about BMW and the dealership in the Gold Coast, thinking they either wouldn't give us the time of day or would be very sales-y and pushy (hence the stereotype). I also thought all luxury cars were made equal. Turns out I was completely wrong on all fronts! We not only got really wonderful service, Sebastian was very genuine, up front and transparent with the whole process, and I really LOVED driving the BMW compared to the other brands we test drove. My husband and I work in finance so we needed to know every number involved whether we bought, leased or went with their lease-to-own model; BMW was the only dealer to provide their numbers/spreadsheets and were incredibly transparent. It was the only place I didn't feel like they were trying to take advantage of us. Perhaps they know that their vehicles sell themselves! We ended up going with the lease to own model which gives us great flexibility in the future. I would highly recommend this brand, dealership and Sebastian for your next vehicle! read more

Recently purchased certified 135i M Sport. I traded in a car that was worth more than this vehicle. When originally walking in, I explained to the sales rep that I wanted to find a certified 135i. This was easy enough, as they had a few on the lot. During our conversations, I explained the most important things I absolutely need in a car. 1) N54 Engine, 2) Bluetooth, and 3) M Sport Package... In order, those were my primary areas for concern. The sales rep sat me down in a red DCT 135i (certified) and started talking it up. I really liked the car. It didn't have the tech package, but I was assured that it had bluetooth (all BMW's post 2009 have bluetooth, according to this sales rep). I saw the phone buttons on the dash and steering wheel and didn't think much more of it. I thought it had what I needed. However, soon after purchasing I realized... the phone buttons are just for show. I looked into the VIN number and found out that this car WAS NOT fitted with bluetooth from the factory. I have spend 2 months arguing with the dealer since then. I can't believe how insensitive they are to this issue and it shows a complete and utter lack of customer appreciation and integrity. If you want to run a legitimate business, you better be damn sure to be true to your word. Don't shop here. Simple as that. Knauz/Feilds have never treated me or anyone in my family like this. Make the trip to the suburbs. You only buy a car every once in a while anyways... read more

I have been taking my car there for the last 6 years. In service department (Brad ) has been awesome and for the past couple of body work that I have needed Aman has taken care of me and has made me feel like family by being so caring and personal about the issues with my vehicle. Thank you guys. Brad and Aman. Keep up the good work. read more

I bought a BMW 335 xi from perillo and the experience was simply great. They have an amazing inventory from which you have a lot of options to choose your kind of a car. The sales executives here are very well accustomed to bmw cars and help you with all your questions. They made the process of trading in my car and drivin out a bimmer look so simple and pleasant. I would strongly recommend you to go to perillo if you r buying a BMW. read more

I had the unfortunate experience to deal with Sean Cueva. I wonder if the owners are fully aware of the kind of employees they have working here. I have to admit, I didn't come into buy a $100,000 vehicle, but I came in looking for a car they advertised, a used 2013 3 series... This Sean Cueva had little to no interest to help me out. When I came in I was greeted by him and I told him about the car I was looking for... He "said, it's on the second floor" Going up to the second floor there were no questions, no follow up just this jerk looking at his phone... When we got up to the second floor he walked out and I guess I was suppose to follow... Then he says "that's the car" Very rude uninterested jerk... I was ready to sign if it wasn't for this guy. When I said I was going to go to another dealer instead that's when he started asking questions.... I just walked out.. I'm hopefully coming back next week... But I suggest anyone looking not to deal with this asshole. I'm sure not everybody coming here is looking for a $100000 vehicle and if they're going to give you attitude about it why have those cars advertised. read more

Superb customer service. Chris Doko went above and beyond! I had a flat tire driving on the highway and had my car towed to Perillo. They didn't have the same tire size to replace it; Chris helped me call few tire stores until we located one that carries the right size. He even picked it up from there once it arrived couple of days later and had it replaced! Talk about making someone's life easier. Thank you Chris! read more

Sebastian is the man! Perillo BMW is lucky to have him. Not only was he knowledgable, but he went out of his way to track down just the right car for us. Needless to say, we had a positive experience throughout the entire process. I highly recommend you go talk to Sebastian if you're in the market for a BMW. Thanks Sea Bass! read more

My entire buying experience from start to finish was quick and painless. I saw a vehicle I was interested in and checked on availability with Chris. When I came in, Jason took over to show me the vehicle, its functions and highlights, and then we went for a test drive. He was courteous, professional, and knowledgeable. All questions and concerns were answered and addressed. I have no hesitations coming back for future purchases and look forward to working with Jason and Chris again. read more

Wow. Lucky for me I didn't read Yelp before I bought my new car at Perillo. I was helped by Sean Dwyer and he hustled to get my business by getting the exact car I wanted at a great lease price. I'm not sure about the service or the other guys but Sean made my car buying experience an enjoyable one. read more

I have never had my car serviced at Perillo BMW and I never will. I called to set up a service appointment, and I was told that I needed to bring my car in at 7 a.m. I told them that I could bring it in at 8. The guy setting up the appointment told me that wasn't possible and that if I wanted my car serviced I had to bring it in at 7 a.m. I couldn't believe that I was having this conversation--typically service depts ASK when you WANT to bring the car in. I relented and arrived at Perillo at 7 a.m. and the line of cars was around the corner. I waited 10, 20, 30 minutes and I had only inched up. After 45 minutes of waiting in my car in the middle of the street, I left and drove to Elmhurst BMW where I was seen immediately. After all that trouble, I couldn't believe they would keep their customers waiting for 45 minutes (or longer) for an appointment. They don't deserve my business or anyone else's for that matter. read more

Walked in and not ONE person said anything to me. Not Hello, Not do you have any questions? Absolutely nothing. To make matters worse I was the only one there while 8 salesmen were just sitting there staring out the window. They should be embarrassed. Even McDonalds employees always know to say hello first. And I wasn't even window shopping. Do yourself a favor and go to another dealership. I live in River North so this is the closest to me, it's unfortunate I will have to head to the suburbs. Worse customer service I have ever experienced. Update: Ended up getting an Audi btw. read more

I went to do front brakes and change the oil. I bought my bmw used not at perillo so to my surprise the cost for the service is zero .Yes $0.00 How can you beat that. read more

I went into Perillo one month ago and have no complaints. I see all these bad comments about the dealership and service that it amazes me. Every time I go there I always have great service and everyone is kind to me. I drive a BMW 645. I love my car! Anyway I pulled up to the service center and told them i needed my bumper repaired. I was introduced to a guy named Jay. My rear bumper was dented and scratched up and Jay gave me an estimate of how much everything would cost. He also gave me some good suggestions and never once pushed me at all. Granted I don't know much about cars but I felt he was honest with me. I ended up leaving my car with them that day and received it within a few days. Jay was so nice and he gave me a call to update me on where my car was at. I felt comfortable knowing my car was in good hands. Perillo BMW has always been good to me. When you have a nice car its not always going to be cheap to fix. They did everything they promised efficiently with quality. I hope this helps. Don't be drawn away by all these other comments. Everyone has their own opinion. read more