My wife and I leased a 428i from Perillo in 2015.The entire experience was enjoyable and professional, topped off by the stellar service we received From Jason Goetz, our sales rep. His service didn't stop there. We moved to Miami a year later and Jason went out of his way to help us transport our car, at rate considerably less than what I found on my own. All in All, a great overall experience! Unfortunately, the rumors are true, Florida has some of the worst drivers in the county as our car was totaled by a local who ran through a red light and didn't have insurance. The situation became more problematic when it turned out that we might not have full insurance coverage due to some issues with the lease paperwork. I called Perillo not knowing if they would say "not our problem" or.......they would choose to work with us. Perillo, in a customer focused way, chose the latter! I worked with Trish Perillo, Jason Goetz and others from their team. They helped us to resolve the challenges from the paperwork snafu, set us up with a new 430i at a better rate than I could find in Southern Florida, and than had the car transported to our front door. The key to a quality organization is seeing how they respond when a problem does occur. Perillo handled our situation with professionalism and class which is why I have written this well deserved referral and why my wife and I will continue getting cars from Perillo, every 3 years going forward........ Well Done! read more

I have never had my car serviced at Perillo BMW and I never will. I called to set up a service appointment, and I was told that I needed to bring my car in at 7 a.m. I told them that I could bring it in at 8. The guy setting up the appointment told me that wasn't possible and that if I wanted my car serviced I had to bring it in at 7 a.m. I couldn't believe that I was having this conversation--typically service depts ASK when you WANT to bring the car in. I relented and arrived at Perillo at 7 a.m. and the line of cars was around the corner. I waited 10, 20, 30 minutes and I had only inched up. After 45 minutes of waiting in my car in the middle of the street, I left and drove to Elmhurst BMW where I was seen immediately. After all that trouble, I couldn't believe they would keep their customers waiting for 45 minutes (or longer) for an appointment. They don't deserve my business or anyone else's for that matter. read more

Walked in and not ONE person said anything to me. Not Hello, Not do you have any questions? Absolutely nothing. To make matters worse I was the only one there while 8 salesmen were just sitting there staring out the window. They should be embarrassed. Even McDonalds employees always know to say hello first. And I wasn't even window shopping. Do yourself a favor and go to another dealership. I live in River North so this is the closest to me, it's unfortunate I will have to head to the suburbs. Worse customer service I have ever experienced. Update: Ended up getting an Audi btw. read more

I went to do front brakes and change the oil. I bought my bmw used not at perillo so to my surprise the cost for the service is zero .Yes $0.00 How can you beat that. read more

My husband and I went into Perillo to look at a certified used car in June of 2016 and were given nothing but the best from Sean Cueva. He was professional through and through. We purchased a 2011 535i Sport and could not be happier with our choice. Sean's sales staff stayed an hour past closing to assist us with our purchase which was greatly appreciated. Before purchase we noticed an issue with the cupholder and one of the key fobs. They took care of both issues the next day after purchase at no cost to us, even though it wasn't required on of them. Since then, Sean has been there to answer all of our questions. The service staff has also been great. They've topped of the expensive oil for us and have had fast service turn around times for us. We both couldn't be happier with our purchase and Sean. read more

I have owned 6 BMW's in my lifetime. This time I was looking for a used one, specific color combo to accommodate our busy family. I live in the suburbs, and looked all over to find the specific one we wanted. I called and was connected with Peter Mers. After a few quick conversations, I made my way into the city in hopes that the car was as expected. Forgot to mention I had a trade-in, which I had previously taken to CarMax for an estimate. Long story short, I was out of there in a couple of hours with my new car. The trade value was within a couple of hundred dollars, so it all made sense. Peter was awesome to deal with, very straightforward and got everything done quickly. I forgot a couple of items from the trade-in, he was nice enough to FedEx to my home. It was a great experience. Thanks Perillo and Peter! read more

I went into Perillo one month ago and have no complaints. I see all these bad comments about the dealership and service that it amazes me. Every time I go there I always have great service and everyone is kind to me. I drive a BMW 645. I love my car! Anyway I pulled up to the service center and told them i needed my bumper repaired. I was introduced to a guy named Jay. My rear bumper was dented and scratched up and Jay gave me an estimate of how much everything would cost. He also gave me some good suggestions and never once pushed me at all. Granted I don't know much about cars but I felt he was honest with me. I ended up leaving my car with them that day and received it within a few days. Jay was so nice and he gave me a call to update me on where my car was at. I felt comfortable knowing my car was in good hands. Perillo BMW has always been good to me. When you have a nice car its not always going to be cheap to fix. They did everything they promised efficiently with quality. I hope this helps. Don't be drawn away by all these other comments. Everyone has their own opinion. read more

I can't speak for Sales, etc, but the Service here is really awful. I'm not some fuming customer, I just moved here from the West Coast and was used to excellent BMW service. At Perillo, they act inconvenienced to have your car there and take no ownership of their work. I took my 5 year old BMW in for its service due, payed over 3 grand, and noticed the next time I drove it that something was very off. Perillo claimed no responsibility, although 2 other service places (including a different BMW) said it had to be what 'rillo "fixed" and that their whole explanation sounded fishy. I've never been thrilled here, but this is the last straw. Seriously. Drive to the burbs. Or go to an Import Service place. Not here. Ps- I would encourage people who've been hosed here to go to the Better Business Bureau IL website and file a complaint. There a many there already, but not enough to downgrade the business. read more

So I was talking with one of the techs Paul and from what i understood is that more then half of the techs there are not even BMW certfied. Thats crazy i pay 160 an hour to have non trained techs work on my cars. Note this was the third time had to bring my 3 series back to get fixed. All i can say bring your car to another bmw dealer read more

When we bring our car to a certified BMW service center & dealership we know we are going to be paying more than other service centers, but do so because we also expect the service and quality to match the elevated price. This unfortunately is not the case with Perillo service center. We had to call several times to find out what was going on with the car because no one was following up with us. When we got the initial call with the estimate, the service guy lied to my husband and said he got me all set-up with a loaner car when I dropped his off. This never happened. I'm 7 1/2 months pregnant, I would have definitely taken the loaner car had it been offered to me. Then when we asked about a loaner car they put us through the ringer about our insurance, even though we've gotten a loaner car from them before, and then said there wasn't one available anyways. Every time we called we had to speak to a different person, because the person whose card I was given never answered or returned our calls. Each day we were told it would be ready "the next day." Then someone who we never spoke with called and asked if we had already picked the car up?!?!?! Did you lose our car at some point? Did someone in the service department decide to use if for the day?? We were given no explanation for that. When we picked the car up the total bill was $700 over the estimate.... Even though no extra work was done. It seemed it just wasn't estimated correctly. Would have been more understanding about the difference in price had we not had so many issues throughout the whole process. My husband asked to speak to the manager and explained all of the issues we had been dealing with throughout the whole process and the manager offered no apology and told him that if he wanted anything to be done about it he could write a letter to the owner. I think that BMW as a company would be very disappointed in how they are being represented in the city of Chicago. Hopefully they decide to open a new service center that provides the type of service that BMW is known for. Unfortunately until then, BMW owners in Chicago are forced to leave the city to get decent service on their car. read more

My first service appointment was impromptu, happening when my car died on the way to work. Perillo worked with me to arrange pickup/towing from my location to the dealership where Mario DeStefano was extremely helpful in resolving the issue. He worked over two days to keep me updated with several calls and with the former service center to identify the possible cause. Mario helped make a frustrating situation a little less painful. More recently Angelo Montalbano helped troubleshoot some outstanding problems, even arranged a drive along to quickly identify the issues. Angelo sent along detailed reports and invoicing throughout the entire service process, even had the car ready and waiting for me when I arrived. Couldn't have been happier with the service and quick turnaround - my car drives better now than when I bought it! read more

Don't even bother. Walked in intent on trading my Lexus for a BMW. After walking around the show room for 20 minutes, not a single one of the 8 available sales staff would acknowledge our presence. Just because I'm wearing jeans doesn't mean I don't have money to spend. I will be making the trek to Fields in the burbs where I'll be treated as a human being. read more

1. Polite respectful sales staff ( no, really. Ask for my salesman Ken ) 2. Extremely accomodating and efficient service dept 3. Owner Joe seems to always be around all the time. I've bought 3 cars from Ken and really like this dealership. BMW's really are fun to drive and are extremely relialbe cars. Their service dept ( AJ helped me today) bends over backwards to take care of you. Today he fixed a flat tire I happened to get on the way over for no charge when they were changing my oil. That's worth $50. Perillo BMW is the best! I hope they open a MINI dealership in the city soon. read more

Came here to correct loud squealing noises when car still moving. Chris Doco handled my case. He was a thorough professional: kept me updated, gave accurate estimates, laid out all the options, and accommodated my schedule. The whole team provided smooth, seamless service - quite impressive. read more

Ok, it's been 2 months of driving around in the worst loaner car that ever existed. I finally get my car back (palms to the sky-thank you Jesus) annnnddd the radio doesn't work. It's a BRAND NEW CAR. I drove it out of Perillo BMW with 17 miles, it now has 950, and it still isn't the car that I paid $60,000 for. I feel SO CHEATED. I hate this company. And to think I picked this car over a Mercedes, BIGGEST MISTAKE OF MY LIFE. The service guys fixed the original problem and reprogrammed my car with another problem-thanks for nothing. I'm sick of bringing my car in for service. This will be the 16th time since I bought it in nov/dec (somewhere around there) and I didn't even have it from mid dec until this past Monday. STAY AWAY FROM THIS PLACE. read more

The people and service at this place are amazing. Found the car I wanted and got a great deal. Super happy with my purchase. A hug thank you to Bri, sales consultant, for the help and attention. Also a thank you to Alan, one of the managers, who was very personable, friendly and made sure I was happy with my purchase. read more

I've been coming here for 2-3 years for servicing and most recently for new tires. The service department at Perillo is great example of how customer service should be done. My last service agent was Alex...he was very friendly and answered every question (I had many)...it was clear he liked his job, knew what he was talking about and cared about me being a happy and satisfied customer. This has been my experience every time I've been to Perillo and it will keep me coming back. read more

Great experience with Jason Neagu at the dealership. Would highly recommend working with him if you are looking to buy.

I am glad that it appears almost unanimous that Perillo BMW is a terribly run organization as I hate to speak unkindly about others. It is nearly impossible to get anybody on the phone to schedule service and they certainly will be in no rush to call you back. Last week I needed to order a replacement rim and left two messages with no return. I called Fields BMW up north and got a guy immediately, was able to place the order and had two follow up calls from him as the order progressed. I have to drive a bit but that is better than rewarding Perillo with any additonal business. If you live in Chicago do not buy a BMW as they clearly do not value us as customers otherwise we would have a service option other than Perillo. I wil be replacing my BMW soon and it won't be another BMW. read more

If u want your vehicle done right, plain and simple bring it here! Excellent customer service, excellent work! Thank you Pat Gavin for your honesty and for making us feel comfortable throughout the process. read more

Wow real bad service total rip off. Had radiator hose replaced and mechanics did nothing else. I was charged for diagnostics and replacement parts but upon closer inspection nothing was checked. Save your money go anywhere else read more

I had a great experience from Perillo BMW. Sebastian Zielinski was great to work with. I was felt like a valued customer immediately. He treated me like I was buying an i8 even though I was just buying a pre-owned (CPO) car. Sebastian is very knowledgeable about the different cars he was showing me and took time show some features I did not know about. He was also very helpful running through various pros and cons that mattered for me as a buyer. It was an easy buying experience. The car we bought was a family car and it was great for Sebastian to show what features that mattered to a dad (performance, technology) and what mattered to a mom (safety, convenience, space). Look forward to making another purchase in the future. read more

Sean Ceuva was wonderful! My Audi blew up on me leaving me without a vehicle. Within a few days Sean was able to help me organize a vehicle pick up to have the Audi shipped to him (out of state) to trade in on a new car. Since I'm out of state, he organized all the paperwork, helped to ensure my car was registered in my home state and arranged for a pick up for me that week on my new vehicle. He made the process seamless and a joy given everything else I had going on. I had my new car back home within a week!!! read more

I've owned an X5 for the past three years. I have continually brought it to Perillo BMW for scheduled maintenance and service. They have always provided me with a loaner and outstanding service. Specifically Angelo is tip of the spear. He's handled me from day one. It's great to have a local dealer with a go to 'guy' who white-gloves you through your service. Highly recommend!! read more

After many experiences with Perillo they have definitely redeemed themselves. The people here have always been nice and pleasant to deal with they just have such a large amount of business that sometimes things take a while. However, they graciously reached out to me and took care of a number of things for my car, none that were their fault, to make amends for things in the past taking too long. Mario has always been my service advisor and is one of the draws that keeps me going back. He is funny, charismatic, and on top of things for his clients. I always make sure to thank him in red velvet cupcakes. Melanie also is one of the most pleasant people in customer service I had ever dealt with. She is prompt with e-mails and makes sure everything is to your satisfaction. It is never pleasant to take your car in for service and have to be put into a loaner, but Perillo has made a lot of progress towards rectifying this experience for me at least. Give them a shot again, a lot of the things people complain of on here can be taken care of if you ask to talk to the right people. They all want to make you happy because that in turn makes business better for them. read more

I brought my car in for a detail.upon getting it back. I walked around my vehicle to check it out. Noticed my driver side mirror was loose.i literally touched it and the the entire assembly fell apart on the floor. I lost my cool.asked to speak to the service manager. He then tried to convince me that perhaps I did the damage before bringing it in. I totally came unraveled. 3 managers later and a nasty letter they finally fixed my mirror. I wasn't upset about the mirror. I was upset they refused to accept fault and fix the situation.... Opposed to speaking to me like I was some kind of moron that wouldn't notice damage done to my vehicle. Perillo bmw will never see another dollar of my $ ever. I am now a proud fields bmw customer read more

The service was great. I usually avoid going to dealers at all cost but we have a newer X3 and wanted to take it to the dealer for a leak in the sunroof. We were out of warranty and they fixed everything for free and gave us a loaner for free. So helpful. Brad is awesome and always fast to respond to my emails and keep me in the loop of the status. Would for sure go back. read more

Reason for Visit: Sales (New) I recommend this dealer: Yes My Review of Perillo BMW : My entire Perillo experience was great because of two words: KEN REFFSIN. This guy is AMAZING. He is the BEST sales rep EVER! He goes above and beyond in every aspect. He has consistently given me the BEST prices of ANY other dealer. He really CARES about his customers and maintains an excellent relationship because of great follow-up and attention to detail. If you want to buy or lease a BMW and sleep peacefully at night - buy your car from Ken Reffsin at Perillo BMW. While Ken is in SALES he is ALWAYS there for his customers and will interact with the Service Dept. if necessary to assist his customer every step along the way. 5 Stars for KEN REFFSIN. KEN IS THE BEST IN THE BUSINESS! I now live in Florida most of the time but continue to rely upon Ken Reffsin as my "one and only" when it comes to buying or leasing a BMW! They don't come any more HONEST than Ken. And THAT is really saying something when dealing with car dealers!!!! read more

Although I clearly have bad car karma, I had another really positive experience with the Perillo BMW body shop. This time, my car was keyed. The key marks were deep and covered the entire passenger side of my car. My first call was to Dan. He let me bring my car over and assessed the damage that day! The damage was extensive.... All three panels on my passenger side had to be repainted, and who knew, but my car has a special tri-coat paint, so I had to file a police report and an insurance claim. Dan helped coordinate my insurance inspection and he and Patrick were very flexible and worked the repair around my schedule. They not only got the car done on time, but it looks brand new again! read more

They're AWFUL. I feel bad making the blanket statement, because there are certainly some very nice and hard working people there (cashiers, mechanics and others come to mind), but unfortunately they're not the people that exercise any authority or coordinate with you. First, I take the car in for a simple oil change, and they identify thousands of dollars worth of work I need done that somehow the BMW dealership I had just visited less than a month earlier, but unfortunately no longer live near (different state) did not identify. I fall for the scary sell... that I actually need all of this maintenance (which I now doubt. And honestly, the car made strange noices it had never made before AFTER I got the work done.) Scheduling the work was a nightmare. Dropping off and picking up the car was a nightmare (... the lines and delays are outrageous, and their hours - only open during the week, and until 6/7 in the evening? - are ridiculous for people that work.) And NOTHING (not even a $15 license plate holder) is thrown in as a courtesy. They also never offered me a loaner car, which was a given at the other dealer. After the work was done, I tried to coordinate picking up one spare part that they did not have in stock and that was a nightmare. Absolutely no effort was made to make even simple accommodations for my schedule although I explained it's almost impossible for me to get there before 6. (I asked if they could pull it from the parts department, which closes earlier than the rest, and hold it for me at service... no, that's apparently too much, even when specifically requested multiple times. Then, when I finally get there, they say "We could have just held this at service for you"... I wanted to scream.) Finally, I have a consultation for one additional problem. I'm given a quote for the work, and (of course, there's always a sell) promised that various things will be "thrown in" to make it worth it for me. When I call to schedule (because, hey, with the extras, it was actually sounding good), I get "... you were quoted what? For all of that? Um, we're going to need to see the car again - that doesn't sound right." Incredibly frustrating. I honestly can't stand that place. Unfortunately (and unbelievably) they seem to have a monopoly on the Chicago market. One last note. I suspected that maybe I was getting terrible service because I did not buy the car there and it's older anyway. Apparently, that's not the case. A friend recently bought a car there, and the entire process (from the sale, to subsequent service requests) has been a nightmare. They just have no concept of what customer service really means. And I just realized I can't give zero stars. That's too bad. read more

Recently purchased a Certified Pre-Owned Vehicle from Perillo. Had a mixed experience. We initially spoke with a salesman who was friendly and seemed helpful. I sent him a list of cars from their website and scheduled an appointment to see them. I showed up and the salesman had made no effort to find the cars and not one of them was onsite. We decided to look at other cars and other dealerships but with pre-owned cars you don't always have a lot of choice. The salesman called a couple of days later and said he had one of the four cars. It was most definitely the car we wanted. When we test drove we got Alex from Perillo and not the original guy. That was probably the difference for us If you're thinking of buying a car and scared of Perillo, just ask for Alex and you'll get friendly, straight-forward, and a fair deal. DO NOT GO TO PERILLO FOR SERVICE! You're better off taking your car to veterinarian and having them work on it. read more

I love these guys. I purchased an X3 from them in December, very easy negotiations, really got a great price, I had considered trading in a car and they gave me suggestions on how to sell it privately and the best time of the year etc. I've had an issue or two with the truck but in my opinion their customer service isn't perfect but it's awfully good. I will definitely purchase my next vehicle from them. read more

Took my 650i to have center storage compartment fixed (would remain closed after unlocking vehicle). My regular service advisor (Angelo) was off that day, so I was helped by a female service advisor that shall remain nameless for now. Immediately her primary focus was to get me into my loaner and out of Perillo as soon as possible. Discussing my service needs and actually looking at my car were not important. She took some quick notes while I was in the loaner office and by the time we came out my vehicle had already been driven into the service area. Needless to say, she had to call me a few hours later to "ask what the issue with my vehicle was". When I picked up the car, the top of the rear spoiler was dirty and had a light scratch (I knew it wasn't there before as the car had been washed the previous day). To complete the picture, Perillo quoted me almost $1k to fix my issue, saying the complete center area needed to be disassembled and the locking Mechanism replaced, which I of course declined. Upon returning home I used a file to file down the tip of the locking latch. Everything works perfect now. I'm disappointed to see Perillo's approach to customer service is based on a "factory line" approach -get customers in and out as soon as possible. After dealing with the excellent service department at MB of Chicago for the past 4 years, it's frustrating to think I now have no option but to deal with Perillo. UPDATE: There IS another option for BMW service for those of us that live in the city. I've been to Fields BMW several times now and their customer service is second to none. Their facilities are great and they also provide you with a loaner. Definitely worth the slightly longer distance. read more

I just purchased a car from Perillo and I have to say that it was a very pleasant experience. I expected it to be nothing but salesmen's head games, pressure, etc. It was anything but that. No high pressure at all. My salesman Blake was about the best that I could ask for. He always responds to my questions quickly, even after the sale. They got me through the finance office in literally 15 minutes. No shoving a rust protection plan down my throat. There was some pressure to get my financing to them quickly, but that's understandable. It's a business and I'd do the same thing. The only thing that would have put the cherry on the top would have been to have sent me on my way with a full tank of gas. Beyond that, I'd recommend them. read more

Great experience. Worked with Sean Dwyer who is absolutely the best. No nonsense, hassle free experience plus Sean worked and communicated with me in a way that was efficient and fit into my hectic schedule. I couldn't be happier with my car or with my experience. 5 stars all around. read more

This place is terrible. Go to Bavarian Motors of Chicago instead for ANY BMW work...Go to Perillo and you'll be sorry you did.

Stopped because my oil level was low. Alex took care of me right in the service lane. He put in a quart of oil and a gallon of window wash on the spot. I was really surprised when he said "no charge, have a nice day." I most certainly did! read more

We just bought a 2014 BMW 328d from Perillo and could not be happier with the entire experience. Alan was extremely helpful and enthusiastic throughout the process. We also did not feel harassed to buy compared to other dealerships. Our trade-in received a fair price and we received a very fair price on the car as well. We would recommend Perillo to anyone looking to buy a BMW. Ask for Alan! read more

By entering the Perillo shop I expected a high service level given the reputation, but I also expected a steeper markup. It turns out only one of my expectations was justified and I am very happy to say it was the first one. I expected professionalism and accredited product but what I also received is service that goes almost beyond reasonable. The excellent service was materialized in the novice salesman Georgije. I would highly recommend him. Congrats on winning a loyal customer! read more

I have purchased many of our cars through Perillo BMW. Don Mariano is a great and honest guy who has always been a great help in my decisions to buy a car. I would not hesitate to purchase or service your car through them. In addition, Brad in the service department is great! Super honest and goes the extra mile for you read more