Free parking (for 3 hours anyway) will start again on Wednesday, tomorrow, per this announcement:…read more https://www.dailyherald.com/20260810/retail-and-shopping/after-backlash-rosemont-mall-reverses-pay-to-park-policy/ Thank you for making this sensible decision and it was really the only way to go. Thanks also to Yelper pal Rachana for personally informing me of this headsup too!

This mall is tiny. Not much of selection. Parking is not free by plate. They will automatically…read moreread your plate. You still need to go to app and paid. The mall has two floors. The store selection is limited. Sak Fifth Avenue is the larger store. They do have Nike, Gap, Victoria Secret and more. The mall does have a food court. They do have high end stores upstairs. To complete the mall is less than one hour.

I really had an extraordinary shopping experience thanks to a young lady by the name of Devon…read moreTaylor‼ Who is very knowledgeable, kind, and serves with passion‼ If you need anything it's so worth stopping by this Gucci store for their value and awesome selections‼ I highly recommend this store tell them Nathan sent you! Thank you Gucci for employing such excellence in service‼

I had been dreaming about owning a Gucci purse for five years. When my boyfriend told me I could…read morefinally get one if it showed up at the outlet, it felt like a real milestone. The day it did, I was overjoyed. The sales associate, who had to search to find the last one in stock, was helpful and I left the store on cloud nine. That evening, when I unboxed my purse at home, my heart sank. There was a visible piece of damaged leather on the front. I looked up the Rosemont store number online and called it, not realizing it connected to a general customer service line. The representative was kind and reassuring -- they confirmed the purse was still available in other locations and told me I could bring it back the next day for an exchange or to have one ordered from another store. I felt relieved and went to bed thinking it would all be sorted out easily. It was not. When I arrived at the store the next day -- tags still on, purse unused, receipt in hand -- I was met with a very different experience. The manager immediately told me that calling customer service had been 'my first mistake,' that the sales associate should have given me his personal number, and that the overseas customer service line was not equipped to help me. This was my very first purchase at a Gucci store. I had no way of knowing any of that. His tone was condescending and I felt as though I was being accused of something rather than helped. The sales associate who had sold me the purse the night before did not greet me or acknowledge me. He examined the purse and initially acted as though he could not find the damage -- even though it was clearly visible on the front. I had to point it out myself. No apology was offered. The manager continued to tell me I should not have listened to customer service. To make matters worse, it was discovered during the visit that a second identical purse had been sitting in a drawer at the front of the store all along -- meaning a simple exchange had always been possible. The night before, I had been told it was the last one in stock. I ended up in tears. I was embarrassed and heartbroken. This was a $1,200 purse and the most special purchase my bf made for me. I was not asking for a refund or anything beyond what I had paid for. I simply wanted a purse without a defect. I am not someone who will say I will never return -- I love quality and I appreciate the brand. But if Gucci has a customer service line, customers should be able to trust what they are told. And if a customer walks in with a legitimate concern on a first-time purchase, they deserve to be treated with kindness and respect -- not made to feel like a problem. For a luxury brand at this price point, that is the bare minimum.

I went into this lululemon outlet store thinking that, I would finally be able to figure out what…read moreall the hype was about. What I found was highly priced , very expensive workout clothing. If this is supposed to be an outlet store then I don't know what the prices would be in a regular lululemon store. $49 stretch skort reduced from their normal price of $88? $59 for a pair of camouflage "tights" marked down from $98? $89 for a pair of red leggings that looked like they had been worn and returned? $279 for a pair of cropped twelfth leggings marked down from $398? The quality does look like it's better than your average leggings, however, i have purchased comparable workout wear from dance costume companies for a lot less money and even made in the USA. I still don't get the hype.

I stopped in because I was on a road trip and going through Chicago. The person behind the counter…read morewas very sweet and I didn't have to wait in a long line despite it being the holiday rush. However, I found the inventory to be pretty disorganized and confusing, and there weren't a lot of items in my size. What there was was scattered about the store and hidden between different-sized things. This is probably not entirely due to the management and more about how there were a bunch of people looking at things and putting some back.

I do not understand why there are so many bad reviews because EVERY SINGLE time I've been here,…read moreI've had great experiences. I always find the best shoes at cheap prices, and the workers are all friendly and personable. No one is up your butt like in some stores that I know asking if you are finding everything okay every 5 seconds. I love that about this place. I've also never had anyone following me. The nice thing is that if I need help, the workers are quick to help and will go above and beyond to answer my questions or get a product for me in the back if they have it. Sure, some things they sell here are expensive and are normal-priced, but that's the chance you take. Not every single thing is going to be a steal. They need to make money as a business, too. If you can't afford Nike's, don't buy them, but then don't complain about their prices either. I guarantee most products on the Nike website are more expensive than what this store sells them for.

At the time, I purchased a pair of Jordan 4s. I thought the shoes were cool at first, but once I…read moregot them, I was uninterested. I begin to explore seeking professional assistance since I believe I have an impulsive buying habit. The only option open to me is to return the shoes; shortly after completed, the app will generate a bar code and present a list of actual stores around me. I chose it due to the fact that it is close to where I work. I went there during the middle of my lunch break on a weekday and was astonished at how busy it was. this store doesn't have an area devoted to return items, so I had to stand in line with the rest of the people. I estimated that I stood in wait for around 15 minutes. Finally, when it was my turn, the cashier agent asked reasons I was returning, and I told why. She examined the shoes to ensure they hadn't been worn, scanned the bar code, and asked me to swipe the card that I paid with. The issue I didn't have a physical card with me, but because their device supports NFC, it can accept my digital credit card copy and it works perfectly. I didn't have time to tour the store because I needed to hurry back to work. I was irritated that I had to wait so long just to return one item. The only thing I can say is that the return process was made simple.

A great men's selection. Great values! If you open an account you get another 20% off. Friendly…read moreservice is a plus. They had a large selection leather and shoes. I found a great Lagerfeld biker jacket at a great price about 70% off.

I love this place as it provides some expensive brands for a bit cheaper but unfortunately the…read moreservice in the fitting rooms is disappointing. They act annoyed when you ask for a fitting room and roll their eyes when you have too many. I asked a lady who was African American for help and she dismissed me then asked me to move. When I asked where I should put the following items she seemed annoyed of my question. There is also another young lady who was rude and made me not want to try anything else on. Need to improve their costumer service for people to want to come. The selection is good but depending when you are going, otherwise I recommend just going to TJ Maxx for the better service

After Shopping at this location. I have never had any customer service issues or any type of…read moremerchandise issues. I do not take what others say or do personal. Excellent quality bags shoes.

Stopped in Tory Burch Outlet ahead of Black Friday to see if they had anything appealing in store…read more I was pleased to see that they were already running some Holiday Deal (50% off with an addition 10-20% off!). I enjoy the TB Outlet as it's one of the few brands that don't make separate inventory at a lower quality level to sell. One can expect the same level of craftsmanship as regular stores here. When entering the store, I was greeted by Joan. She went above and beyond during my shopping experience to make recommendations, hold product for me, and answer all of my questions. I decided to stop back at the end of my visit and ended up purchasing a handbag & perfume set. Joan remembered me and my name immediately. If my purchases go on sale further for black friday, she let me know they can make an easy price adjustment with my receipt in store. The customer service level she gave me was a breath of fresh air. Thanks Joan!

Burberry Outlet has gotten a new location in the Fashion Outlets of Chicago (Rosemont). The store…read moreis now on a corner slot in the middle of the mall (second floor). They had a nice variety of handbags, wallets, clothings, etc in store. When I visited, my focus was on handbags. Enna helped me identify which bags I liked, what their discounts were, and let me try on any bag I wanted to. I ended up finding a rare steal of an Authentic Burberry Top Handle Note bag and Card Holder Wallet for a significant discount as they were from the Summer 2024 Collection. Enna held the items for me while I took some time to think and offered kind yet patient service. It's well worth stopping in to look for a special deal!

Dear Burberry Team,…read more I recently visited one of your stores and had an unpleasant experience. The staff did not appear very professional. Two clerks were chatting loudly in Chinese and were not attentive to customer needs. At first, I wasn't sure if they were employees or customers. Eventually, another assistant came to help me, but even while I was choosing bags, the loud conversation in their language continued. This made for an uncomfortable shopping experience, and I hope you will address this matter to ensure better customer service in the future.

Good product! Nice service at Rosemont Outlet a d a good price when they have the annual clearance/…read moresale.

It's my cousin's birthday tomorrow and I haven't bought any gift yet since I'm so busy with my…read morework. I'm lucky that it will be celebrated on Sunday and I don't have to work on weekdays. I chose this place because it's near my apartment and also it's not a hassle to drive. I came here for a second time and their products were good. Some of their selected items are on sale so you can save a lot of money. I chose to buy him a long sleeve polo. The fabric was thin and it's not too hot to wear. Staff said that it was comfortable to wear. She's nice and helps me to choose. Aside from that I also bought a jacket for my husband. Its thick and good for winter days. It's a little bit pricey since it has a good quality fabric. I bought everything I needed. Highly recommend this place.

Finally been coming here almost every Sunday! What a treat this place is. Really good food vendors,…read morebathrooms are great! Provided by Allstate Arena. Staff is so sweet and helpful. Parking has been good. No issues. This is not the type of place for anyone who doesn't like walking,there is lots of walking and you have to see everything! Mainly there are the same vendors but then there is a lot of new ones with new stuff. Lots of good deals and fun finds!

If you're up early enough and have nothing better to do. You should check out Wolff's Flea Market…read more They now have an overflow lot which makes parking easier, but you do have about a 1/2 mile walk. The staff is always professional and nice. It cost $3 to get in. You can find a lot of stuff from plants, food items, lawn equipment, knick knacks, plants, books and a lot more. They have food vendors on site are on site because you will build up an appetite walking around. It's a sea of humanity at this place. If you can't find something here, you're not looking hard enough,

I was surprised to see a Moncler as part of the Fashion Outlets! This French-founded Italian brand…read moreis known for their down jackets, and I was curious how their selection compared to what you see at department stores. Staff were ready to engage and assist, but for the most part, allows you to peruse at your leisure. I felt that their selection was extremely limited, which was a combination of made-for-outlet items as well as past-season attire. When I visited back they had opened recently, it seemed as if they had more hats and scarves, rather than the jackets. Prices reflect outlet bargain prices. Located on Level 2, and plenty of parking in their garage parking. +extremely limited selection +available staff for assistance +located on Level 2

The arrogance from this business - their operating hours doesn't mean anything since they don't…read moreactually follow it. Waited a long time to go in the store only to be greeted like an inconvenience. But, we also found out that the store is closing permanently soon - so maybe that's why? Still, retail employees for such stores should be better than a Walmart.