I really had an extraordinary shopping experience thanks to a young lady by the name of Devon Taylor‼ Who is very knowledgeable, kind, and serves with passion‼ If you need anything it's so worth stopping by this Gucci store for their value and awesome selections‼ I highly recommend this store tell them Nathan sent you! Thank you Gucci for employing such excellence in service‼ read more

I had been dreaming about owning a Gucci purse for five years. When my boyfriend told me I could finally get one if it showed up at the outlet, it felt like a real milestone. The day it did, I was overjoyed. The sales associate, who had to search to find the last one in stock, was helpful and I left the store on cloud nine. That evening, when I unboxed my purse at home, my heart sank. There was a visible piece of damaged leather on the front. I looked up the Rosemont store number online and called it, not realizing it connected to a general customer service line. The representative was kind and reassuring -- they confirmed the purse was still available in other locations and told me I could bring it back the next day for an exchange or to have one ordered from another store. I felt relieved and went to bed thinking it would all be sorted out easily. It was not. When I arrived at the store the next day -- tags still on, purse unused, receipt in hand -- I was met with a very different experience. The manager immediately told me that calling customer service had been 'my first mistake,' that the sales associate should have given me his personal number, and that the overseas customer service line was not equipped to help me. This was my very first purchase at a Gucci store. I had no way of knowing any of that. His tone was condescending and I felt as though I was being accused of something rather than helped. The sales associate who had sold me the purse the night before did not greet me or acknowledge me. He examined the purse and initially acted as though he could not find the damage -- even though it was clearly visible on the front. I had to point it out myself. No apology was offered. The manager continued to tell me I should not have listened to customer service. To make matters worse, it was discovered during the visit that a second identical purse had been sitting in a drawer at the front of the store all along -- meaning a simple exchange had always been possible. The night before, I had been told it was the last one in stock. I ended up in tears. I was embarrassed and heartbroken. This was a $1,200 purse and the most special purchase my bf made for me. I was not asking for a refund or anything beyond what I had paid for. I simply wanted a purse without a defect. I am not someone who will say I will never return -- I love quality and I appreciate the brand. But if Gucci has a customer service line, customers should be able to trust what they are told. And if a customer walks in with a legitimate concern on a first-time purchase, they deserve to be treated with kindness and respect -- not made to feel like a problem. For a luxury brand at this price point, that is the bare minimum. read more

Gucci - Leather Goods Near Me - Rosemont, Illinois

No note on doors saying pets prohibited. Other stores that prohibited pets have a circle with a dog inside with a line. Instead this store had person with a loud voice saying pets are not allowed as if I should have known with the no posted signs. Value this store does have older merchandise at a discount. My spouse had found an item she yesterday that she thought was a good value. read more

The service was phenomenal and our advisor Alex was amazing. He listened to exactly what we wanted and pulled the right backs from inventory to show us. read more

As I watched 3 associate walk past me, I spotted one of them. Explaining that 2 others walked past me. I immediately showed him what I wanted. And asked for sizes. He (said his name was something like sace -after I asked hus name) went to get them for me. Brought out one box, handed it to me and walked away. I opened the box to find one left shoe inside. Luckily I knew that (meant) the right shoe was on the floor. I went to look for it. Brought it back to where I was sitting. I realized I needed a shoe horn. Still no salesman. I switched back to my shoes, and as I walked out I saw the salesman come back my way. I quickly explained to him, this visit was awful. The service, was bad. I needed a shoehorn, and a right footed shoe. I explained quickly to the security guard as well. As I left very disappointed. I was excited that they had a few shoes of interest. But, refused to give my money to a store that clearly DIDNT CARE!!! Very Disappointed!!! read more

There's a new Gucci store in the Rosemont Fashion Outlets of Chicago Mall. Actually, it's the same store, they just moved to another space. They were located right in the middle of the mall on the second floor. Recently, since before Christmas, there is a huge line to get into the store, even before they open. The line would be blocking the aisle and making social distancing impossible. I believe that they moved the store in order to alleviate the traffic jam. The new store is also slightly larger, and the front of the store is more open and visible. The merchandise that is displayed in the windows is highlighted attractively and easy to see. The front of the store showcases the purses and shoes, while the back of the store features the clothing. I'm not a big fan of Gucci, and have only been in the store one time, but it seems to be a true outlet store. I found a few defects in the stitching on some of the purses, and the one dress I liked was made out of paper thin material and the hem was sewn crooked. Yes, the prices are lower than you would find at a regular Gucci store, but, inspect the merchandise carefully before you purchase. I would suggest to get to the mall early and be prepared to wait in line, as there is a limit to how many people are allowed in the store at one time. read more

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Brent is my SA and he has helped me with distance sales purchases. He is responsive and even sends me items that come available in my size. I've never been to the location in person, so my review is based on my ability to purchase by phone. Thanks, Brent! read more

I've bought from several designer stores, including other Gucci outlets, and have never experienced what occurred here. While the sales associate was generally helpful, when we went to ring up the purchase, instead of charging the price that was on the inside tag, her and the check out associate pulled up the retail price from the web and put that as the price to charge. I asked why they were charging a different price and they said the price inside the bag was not the correct price . Am not sure why the sales associate didn't mention that when I looked at the purse earlier and tried it on. Thankfully my husband was with me and saw the strangeness transpire and said let's leave. Again, long time Gucci fan and customer but have never experienced such a blatant bait and switch. Buyer beware of location! read more

The staff is very friendly, attentive & helpful (especially my personal SA) and the sales are nice. They also take care of people with disabilities (if you come alone, just request a chair, as you wait in line). My most recent visit, was with my niece. She thought, she was accompanying me to make a purchase; but I was also surprising her, with her 8th grade graduation gift. She's officially, a Gucci Girl! read more

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This Gucci store should be call a Akira store We were wait in line for a 25 minutes, when inside was empty, I asked to a guard man how much we have to wait he said he don't know There also was a girls call Merisa she was very rude , she said that here is doesn't work like this I was whit 2 kids that was tired , and my husband want buy me some gift for Mother's Day But the guard man (old man ) we're all in my kids don't do this and this, when I asked for a manager there was some man , who also was not very friendly, I said what name of old man ? He said he doesn't work for a Gucci , question is why he told my kids to be quiet? This service is ao bad , not a Gucci store but a very low Chinese store !!!!! Rude and not respectful!!!! Not recommend, go to Chanel or lv store at least you get good customer service!!! read more

Devon was helpful and fun to shop with. My husband and I enjoyed shopping at Gucci because of her! I left with a purse that I love! I will go back. read more

The service is mediocre here at best, but the selection is good. I had to wait for a very long time before I was helped, and they didn't seem very interested helping me. I think I wasn't dressed well enough to be helped in the way I would expect to be addressed. I seriously had just been in the car for over 7 hours and had not checked into my hotel yet. This was on the way, so I wanted to get my shopping done rather than go to my hotel and come back. Anyway, I ended up buying a wallet and did save about 25% off the regular price, but it was still kind of a annoying experience. It's customer service like this that I would rather shop online if I could get the same price! Also, note that Chicago sales taxes are no joke, make sure you calculate that in before you decide you're getting a deal or not!! read more

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It has been a few weeks since my last visit. We had an absolute joke of a Gucci sales associate gracing us with his presence. Tall-ish, mismatched wrinkled blue suit, brown off brand shoes, tarnished jewelry that looked like it was bought at the state fair oh and a pompadour hair do...the reason for the detailed description is to show why my experience was a joke. He is ignorant, acted better than me, acted like he had no time for me. When I asked to see anything it was almost done with an eye roll, and He even told me "you are all over the place, you said you wanted this and now you're looking at that.." I was seeking more than one product (a bag and sunglasses most likely) but his demeanor sent me packing. He could not have been more off putting and acted like He had someplace else to be the whole 10-15 min encounter. He needs to check himself...this is not 5th Ave in New York, it's an outlet mall in Rosemont IL! And as for my detailed description- none of what He was wearing was Gucci. There is no place for his type of customer service. Oh and I do know his name, but don't feel it's necessary to share it-but his managers should know He is pushing biz out the door. We bought a lot of stuff that day from other vendors and designers but will not be returning to the Gucci outlet store anytime soon. read more

Not even worth 1 star. Super pushy and unprofessional environment. I've only ever shopped at Gucci outlet in Sawgrass Mills in FL. But Chicago outlet sold me 1 shoe! My salesperson was inexperienced and completely rushed the sale. The cashier as well had a terrible attitude and it was as soon as they opened the store. Cashier was so rude and didn't double check both pairs were inside the shoe box w correct sizes. Terrible. I will say reaching out to Gucci corp to fix the issue was a breeze and went alot smoother than I expected being that I wasn't local. Still won't shop at this location again & double check your shoes. read more

Gucci - 1 shoe in the box ..... - Leather Goods Near Me - Rosemont, Illinois

I sent my purse in to be repaired 3 months ago and I have gotten no updates and every time I call customer service they can't give me any information. read more

There nothing like having a nice sales lady that really goes out of her way to bring the latest trends and specially when she bring them out to you still in a new package. That prices are just right why did any one tell me not to buy at regular price. I could have same my self thousands of dollars here at the outlet mall. Free parking and tons of stores to see. I did good today did not buy a purse but still want it bad went back home and dig all my purses and promise my self to use one everyday so next time I could buy myself a new purse. Love the store read more

I had such a great experience here. It was our first time. Trevor was my associate and he was super nice, attentive and not pushy. He also had quite a bit of patience as the store was packed. We went home happy and had our items shipped to avoid the insanity that is named Chicago tax. :) read more

Worked with Weijan who was so helpful. He helped me with shoes which I constantly buy the same shoe over and over again in the same colour. Weijan found my sizes and I was pleased to see some of my favourite shoes there. I normally shop downtown, but I make a few trips a year there, and usually the service is borderline underwhelming. But Weijan was very patient, and offered me some styling advice. I had a question about something which he did not know, and he asked around until he found an answer. The remodel is just beautiful, and is much brighter and accessible. Sad to see Barney's closed, but Gucci did such a wonderful job I cannot really complain. One of the few locations where the products are not made of outlet like Prada, Burberry, or Ralph Lauren. read more

Had a wonderful experience today the staff was very friendly and polite. We did have to stand in line for about 30 minutes to enter the store and we got there right after they opened not a big deal. Peter the sales associate greeted us not long after we entered and asked if we wanted to see any thing which is strange for me because usually I get ignored in this stores because I'm judged by my tattoos Both arms are sleeves. Even if I'm carrying a Louis Vuitton or Gucci I'm usually over looked but not today Peter seen me and followed us through the store to help with all my beautiful items. And I got a lot. read more

Gucci - Yes two bags - Leather Goods Near Me - Rosemont, Illinois

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I didn't even want to stop in here but my friend did. So I waited in the small line and wouldn't you know, found some amazing one-of-a-kind classic Gucci loafers. They have like this herringbone on the face. And the Gucci bee embroidered on the back. So awesome and less than half the price of Gucci on Michigan Ave! The service was great and part of me doesn't even want to post this review because I want to go back and see if there's any more! Just kidding, enough for everyone. Most comfortable and attractive looking dress shoes I own! Can't go wrong with the classic Gucci loafers they are never going out of style. read more

Gucci - Leather Goods Near Me - Rosemont, Illinois

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This place has plenty of items to choose from, there can be a wait outside the store but this time I just walked right in. The prices are great and some items look like they have been made for the outlet since I don't think I've seen some of them at a regular store. They do have good quality and unique, I walked around and nobody offered to help. But the store was busy when I was there so I did not expect much help in the first place, and I was just looking around. read more

Gucci - Shoes - Leather Goods Near Me - Rosemont, Illinois

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Was not sure what to expect for the selection as this was my first time to the Gucci outlet but it did not disappoint. I read other reviews to get there early because there is a line and they were right! They only let about 5 customers in the store at a time and it is regulated by an employee with a rope at the door. Once inside the store was huge and had a lot of inventory! I didn't have any specific style in mind but was interested in getting a new purse and maybe sunglasses. Stacy helped us out and she was extremely kind, personable and patient. Best part, every time I selected something I wanted she said "let me run to the back and get you a brand new one". We didn't feel rushed to look around or buy and left with a purse and the most adorable sunglasses. Absolutely worth the 3.5 hour drive up and absolutely will come back. read more

This review is for their customer service. It is horrible!! I had an issue when trying to purchase a pair of shoes and I tried to call the store and no answer. read more

I love shopping at this outlet location. My SA Jaime has been so helpful and attentive each time I shop at the store. I change my mind constantly while shopping and I am all over the place, but he is always helpful. I usually frequent the store once a month and Jaime shows me everything that is new. read more

Great customer service . A tentative ,No pressure on buying items, Great deals ! Updates on up Coming sales ! An awesome place to shop !

Ironically all the sales associates at all the Louis Vuitton and Hermès stores I've been to have been a hundred times nicer and more helpful than this OUTLET store full of defects. This place is garbage. You're better off buying Gucci online or from the actual store and not an outlet full of bratty childish SAs. The quality isn't even that good, check the stitching before purchasing anything here. Where do they get commissions from if they don't want to help any customers? Minimum wage never looked so sad. read more

Lines are crazy, I think it's their strategy. Store is empty, random people keep getting special treatment and cutting the line! They make you wait long so than you have to buy something after all that wait. read more

Gucci - Leather Goods Near Me - Rosemont, Illinois

Dan Martin went above and beyond by offering exceptional service. He vas friendly, professional and polite. I came in and bought a scarf the day before. When I check it out the scarf had a rip. Dan quickly ask for the receipt and grab me a new scarf. He apologized for the accident. I am very pleased with the service. read more

Well there was a long line to enter the store. I respect this rule as it may be because of Covid. Groups if people will have one or two people from their group stand in line and rest will wander around visiting other stores, etc. We did the same. I stood in line for over 30 minutes while my husband was going to the other shops. Well this lady - I think she was manager or had a supervisory role told me specifically that if my husband didn't wait in line, he couldn't get in. Please don't make a rule that you can't apply to all. So I objected to this rule and brought to her attention how everyone else was doing the same thing. Secondly this lady needs some serious training on " politeness ". I could get into the store alongwith my husband. But the whole experience was quite demeaning. We visited many other store-Jimmy Choo, Burberry, etc., and staff was excellent. read more

I frequent this store, usually go about once a month and have had nothing but great experiences and snagged major deals. My best deal was on a pair of Gucci sunglasses I got for $30. They have 50% off sales just about every holiday and the occasional 75% sale on merchandise that is already 30% off. I have purchased things at the store that are still being sold in Neiman Marcus and Saks so the claims that everything in the store is dated is false. You only have to wait in line to enter the store on weekends they have sales or Black Friday. I have only waited in line once and that was on Black Friday. When I first started going I won't lie, the sales associates weren't the warmest. They weren't rude but they weren't cheerfully greeting me as I came in. I don't mind I don't need a greeter to make me feel better about spending my money or feed my ego. Also, you have to remember this is a huge tourist spot, and as a yelper below me admitted, many people go in with no intention of buying anything. If 60% of the people who walk in aren't purchasing anything, it should be common sense that the sales associates are not going to run to the door every time someone comes in. The more and more I've gone the friendlier the SA's have become, even though I'm probably the most annoying customer. I ask to see everything in one case and purchase a different thing altogether. Ultimately, they know I'll buy something so they have patience with me. My last purchase was my Gucci denim soho. I told my SA that it was a birthday gift to myself and she was so sweet. She gave me her card and told me to send her pictures on my birthday so she can see the bag in action. Mind you this is my first interaction with this particular associate. There are times where I have to wait about 15 minutes to be helped but hello there's only like 4 sales associates in the store and a lot of customers, who like me, want to see multiple things at a time. You need to have patience. This isn't Walmart, you're not going to be in and out. read more

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We love the brand and the quality of the merchandise. But this store customer service is by far the lowest I have received compared to other Gucci locations. They didn't seem interested in helping me out. Maybe because they knew I was doing an exchange. Not reading the exchange policy is on me but taking more than 10 min to asked if needed help when there was associates available to help me out was a huge amount of time. Overall worse customer service by far compared to other locations. read more

Eh. This place has a much better selection compared to the outlet in Cabazon, CA but there aren't enough people working there. When I went here both the associates were at the register. I wanted to look at some of the leather goods behind the glass case, but if I wanted to do that, I would have to stand in line just so they could open the case for me. So annoying. I really wanted to look at some of the key holders and pouches but I didn't have the time or patience to stand in line to get it. I left and bought what I wanted at Longchamp instead. read more

It's Gucci !!! Take it off the rack try it on. Open the box try it on. Look in the mirror and just say Gucci and head to the register and drop that Mortgage payment off cuz that's just what the hell it is. The line was long as hell to get in cuz it was Black Friday but everyone was patient and polite and the line moved very quickly read more

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Love the store but not the best service even with covid limited capacity. The line management gave me severe anxiety because there was none. No social distancing and no one wearing masks. Staff did nothing to encourage safety measures including not asking customers in line or in tore to wear mask appropriately. I expect more when I visit a Gucci store, this is the second time I've left disappointed without making a purchase. read more

Regardless of the other reviews, I went ahead and gave this place the benefit of the doubt and can confirm that this is by far the worst Gucci store I've ever been in. I've shopped at the actual store on Michigan Avenue and was ignored until I finally approached someone and asked for help with buying two pairs of shoes I already planned to buy. At the outlet I said "hello" to the clerk twice, because I thought maybe he just did not hear me the first time, and he blatantly ignored me both times. Needless to say Gucci clearly doesn't vet their clerks as well as Versace or Louis Vuitton because they appear to hire people who have no clue what customer service even means. It's unfortunate that Gucci provides such poor customer service. Definitely not going to buy Gucci anymore. I refuse to support a brand which does not even attempt to enforce any sort of policy on customer service. read more

I'm down for name brands with sale prices! Came in to get shoes and a handbag for a party I was attending and left with more than what I came for lol. Customer service was great! read more

I loved the bags but unfortunately they dint had any sale I was a little sad as all the other designer bags outlets had sale just not Gucci but I hope they will have any kind of sale in future, I feel like even the bags which are from last year were not on sale either read more

Not a bad selection choices for the discounted price you get on high end brand like Gucci! Most of the bags are 25% off. Range $500 to above $1000. Limited clothes/ jacket belt and shoes. read more

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If you're hood and enjoy talking on speaker phone while shopping, this is the place for you. If every other word out of your mouth is a cuss word, this is the place for you. If you don't know how to wear a mask properly, this is the place for you. If you can't count and know what 6 feet means, this is the place for you. If you can't social distance, this is the place for you. Not one person helped me in here. Not one. I had shoes I wanted to try on, no one helped me. I had some bags I wanted to buy, no one helped me. I'd rather pay full price online or walk into a retail store then deal with this garbage. read more

Totally no management, buying a belt for one hour, how hard to get a right size. Always looking for big purchase customers, bringing a bag of cash may get a good service read more