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    Gucci

    2.9 (87 reviews)
    Closed 10:00 am - 7:00 pm

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    Jane V.

    There's a new Gucci store in the Rosemont Fashion Outlets of Chicago Mall. Actually, it's the same store, they just moved to another space. They were located right in the middle of the mall on the second floor. Recently, since before Christmas, there is a huge line to get into the store, even before they open. The line would be blocking the aisle and making social distancing impossible. I believe that they moved the store in order to alleviate the traffic jam. The new store is also slightly larger, and the front of the store is more open and visible. The merchandise that is displayed in the windows is highlighted attractively and easy to see. The front of the store showcases the purses and shoes, while the back of the store features the clothing. I'm not a big fan of Gucci, and have only been in the store one time, but it seems to be a true outlet store. I found a few defects in the stitching on some of the purses, and the one dress I liked was made out of paper thin material and the hem was sewn crooked. Yes, the prices are lower than you would find at a regular Gucci store, but, inspect the merchandise carefully before you purchase. I would suggest to get to the mall early and be prepared to wait in line, as there is a limit to how many people are allowed in the store at one time.

    LaCasha L.

    The staff is very friendly, attentive & helpful (especially my personal SA) and the sales are nice. They also take care of people with disabilities (if you come alone, just request a chair, as you wait in line). My most recent visit, was with my niece. She thought, she was accompanying me to make a purchase; but I was also surprising her, with her 8th grade graduation gift. She's officially, a Gucci Girl!

    Amethyst W.

    The service is mediocre here at best, but the selection is good. I had to wait for a very long time before I was helped, and they didn't seem very interested helping me. I think I wasn't dressed well enough to be helped in the way I would expect to be addressed. I seriously had just been in the car for over 7 hours and had not checked into my hotel yet. This was on the way, so I wanted to get my shopping done rather than go to my hotel and come back. Anyway, I ended up buying a wallet and did save about 25% off the regular price, but it was still kind of a annoying experience. It's customer service like this that I would rather shop online if I could get the same price! Also, note that Chicago sales taxes are no joke, make sure you calculate that in before you decide you're getting a deal or not!!

    1 shoe in the box .....

    Not even worth 1 star. Super pushy and unprofessional environment. I've only ever shopped at Gucci outlet in Sawgrass Mills in FL. But Chicago outlet sold me 1 shoe! My salesperson was inexperienced and completely rushed the sale. The cashier as well had a terrible attitude and it was as soon as they opened the store. Cashier was so rude and didn't double check both pairs were inside the shoe box w correct sizes. Terrible. I will say reaching out to Gucci corp to fix the issue was a breeze and went alot smoother than I expected being that I wasn't local. Still won't shop at this location again & double check your shoes.

    Yes two bags
    Tracy W.

    Had a wonderful experience today the staff was very friendly and polite. We did have to stand in line for about 30 minutes to enter the store and we got there right after they opened not a big deal. Peter the sales associate greeted us not long after we entered and asked if we wanted to see any thing which is strange for me because usually I get ignored in this stores because I'm judged by my tattoos Both arms are sleeves. Even if I'm carrying a Louis Vuitton or Gucci I'm usually over looked but not today Peter seen me and followed us through the store to help with all my beautiful items. And I got a lot.

    Brian W.

    I didn't even want to stop in here but my friend did. So I waited in the small line and wouldn't you know, found some amazing one-of-a-kind classic Gucci loafers. They have like this herringbone on the face. And the Gucci bee embroidered on the back. So awesome and less than half the price of Gucci on Michigan Ave! The service was great and part of me doesn't even want to post this review because I want to go back and see if there's any more! Just kidding, enough for everyone. Most comfortable and attractive looking dress shoes I own! Can't go wrong with the classic Gucci loafers they are never going out of style.

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    Great customer service . A tentative ,No pressure on buying items, Great deals ! Updates on up Coming sales ! An awesome place to shop !

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    Page 1 of 3

    Ask the Community - Gucci

    Review Highlights - Gucci

    Best part, every time I selected something I wanted she said "let me run to the back and get you a brand new one".

    Mentioned in 2 reviews

    Read more highlights

    Suits 20/20

    Suits 20/20

    4.5(208 reviews)
    5.0 mi
    $

    Came in looking for a new 3-piece suit totally lost and confused at what I was doing. I probably…read morecould have eventually figured it out, but Doug came to our rescue. Doug was exceptional. I told him what I wanted and what I was looking for and he would go grab things for me to try on. His calm, professional, and seasoned demeanor made shopping at Suits 20/20 all of a sudden not feel so overwhelming. They also seem to hold a wide variety of stock so I'm sure if you tell the person assisting you, you could likely find something within your price range.

    We bought a suit for my husband for our daughter's wedding. We had a few issues that were a little…read morestressful (a flaw in the fabric noticed by the seamstress when measuring it for alterations, and a delay in the re-order to replace it). But our salesperson, Pam, went above and beyond to make sure everything was corrected and expedited so that the alterations could be competed and the suit picked up in time for us to leave to go out of town for the wedding. The suit was lovely (and we ended up being able to get our first choice in colors when the replacement was ordered), the alterations were done perfectly, and he looked marvelous at the wedding.

    Photos
    Suits 20/20 - 13 & 15 year old sons wearing their suits from Suits 20/20. In sneakers here, but the camel color shoes from Suits 20/20 look much better!

    13 & 15 year old sons wearing their suits from Suits 20/20. In sneakers here, but the camel color shoes from Suits 20/20 look much better!

    Suits 20/20 - Inside

    Inside

    Suits 20/20 - Dad and bride at the hotel before leaving for the ceremony

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    Dad and bride at the hotel before leaving for the ceremony

    Gucci - leather - Updated May 2026

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