Wanted to respond to Rick about my review and his response. #1 absolutely reeked of pot in shop, not disputeable #2 Subaru could not confirm nor deny repair was even done and Rick was gone from shop for a few days when HE told us the bearing was bad and they replaced never made any noise so had no way of telling it was the same issue. #3 a greased bearing doesn't fail, either job was never done or it was done incorrectly. #4 for him to attack me personally with insults should be a warning to any potential clients. All I ever asked for was some accountability on his behalf which he rudely and aggressively refused. BUYER BEWARE read more

I want to thank Rick and his employees who did a great job on my daughter-in-law's Ford Expedition. They went above and beyond to get her back on the road and on her way home. read more

Have you ever been happy to pay your mechanic? I am, every time Rick and his team work on our vehicles because I know I've gotten only the needed work done expertly at a fair price. I know my money is going to stay in the community and benefit Rick. Rick is a great guy, he's been taking care of us for 20 years. He's the only one I trust with our cars. He's honest, dependable, knowledgeable and provides great customer service. read more

It's very rare you can find a mechanic that has the knowledge Rick has. What you get here is an honest, hard working, knowledgeable, family-man and passionate mechanic. Rick and the team at Performance are the real deal. If you're looking a solid mechanic, with very fair pricing with ZERO concern of getting the wool pulled over your eyes.....Rick is your man. No, I'm not related, no I've not been paid. I'm just an Auburn-ite that likes supporting SOLID local businesses and getting a good service. Mike read more

Performance Service Center - Front of Rick's Shop - Auto Repair Near Me - Auburn, California

Ended up not getting the work done here simply for time reasons but MAN is it huge to find kind people. They were nice, strait forward and didn't even charge for the service check. It's such a big deal to find nice people that I really wish I was able to get the work done with them as the attitude is such a big deal to me. Thanks guys read more

So the owner calls me and tells me his people never made a mistake and that they did not hang up on me ir yell at me , just thats how the guy talks . Maybe dont let this guy deal with customers , they did admit they might have missed something but they are not gonna do anything about it. So do not go here the long hair pony tailed bastard will try to rip you off . He was acting like i was trying to get iver on him i told him i wasnt going to have them do the work i just wanted him to know his guys are treating people this way or least i was treated this way. I was expecting them to take care of something since they missed this issue. I would pay my part but they never gave me a price . read more

I was recommended to Performance Service from a guy named Ian at a coffee shop in downtown Auburn. I was driving up from Santa Cruz to Nevada City for vacation when my car started acting up. He told me the guys at Performance were great, honest, stand up guys. So I managed to get my car there. Bill and Lenny were great. They were going to just do a simple fix to get me back on the road but then when they told me the low price to fix the problem AND that they could juggle things around and get me out of there and back on the road in a couple of hours, I told them to go for it! They even came in a couple of bucks under what they'd quoted me. If I lived up there, I would do all my car repairs at Performance. Thanks you guys! Randi read more

Knowledgeable, Trustworthy, Professional, Courteous, and Prompt We have used Performance for over 20 years. My family wouldn't trust anyone else to work on our vehicles. Rick is very honest and experienced and he always tries to keep the cost down to a minimum. He stands by his work; thanks Rick for keeping our cars on the road for over 20 years. read more

Being new to the area I hate finding a new, trusted "network" of family/local businesses that I can rely on simply to "take care of things". Rick and the staff at Performance Service Center have been the shining star in my new (favorite) city. They diagnosed and fixed my air condition issue and now it works better than ever. The smog certification was done with an appointment and in record time. Matt is as professional as he is knowledgeable. I especially like their ability to listen to my description of the problem and come up with a mutual solution for taking care of my car. Thank you Rick and Matt. You've given me one less thing to worry about. read more

We go to performance auto get smog and work done on our vehicle for several many years and Rick sends out a Christmas card good for 20% off parts or labor and says thank you for your loyalty..no expiration it's a loyalty gift .. HAHA.... today we present the xmas card to him and he refuses to take it. Beware people your not a loyal customer when you get the xmas gift card Rick won't accept it. Great way to do bussiness Rick Thanks read more

Rick and his guys managed to take care a rather urgent last minute repair on my work truck. Fast, reasonably priced and friendly. Thanks Rick. read more

I have been going to Rick for 7 years. My wife has been going here much longer. If you want your vehicle fixed, this is the place to go! Good people, Great friends. Thanks Rick and Pete. read more

Performance Service Center is the place to go. No screw arounds- tell you exactly how it is, don't over charge and on time. Highly recommend these guys. read more

One of the more important businesses to have total trust in is the auto mechanic, and this place is great. I have complete trust in Rick and his employees when it comes to our cars. I don't even think twice about using his services. And we've thrown all kinds of problems his way with no complaints about his work. read more

Great place to smog!! The service was fast and courteous, good people and great price!!

I stumbled across this shop while looking for a last minute smog. Long story short, I ended up hiring them to take care of a few other issues with a couple of different vehicles. This shop is a family run outfit, and they've treated me like family. I know enough about automotive mechanical issues to know if I'm being treated fairly, and it's easy for me to issue 5 stars based on their honesty and commitment to customer satisfaction. I had an after-service issue due to a defective part, and they offered to tow me in and fix it immediately, which would have blown their profitability completely. Fortunately, it wasn't necessary, but a lot of places you have to threaten litigation to get that level of care. Glad they're around... read more

This place is WONDERFUL! They have twice looked at my truck and given FREE advice. And when I did pay for SMOG test they were very reasonable. Not often can you find a mechanic who is conscientious and honest like this one. read more

Had a rack and pinion boot placed by shop.Had service at a different shop and was told,"wrong boot and it has popped off".Returned to Performance and they told me I must have hit a rock or something and it torn the boot right at the clamp.I'm like OK?Only 2000 miles and I don't remember hitting anything but.....Lets put the OEM part on but compare them first.Sure enough the OEM rubber boot is longer.I'm like OK the part is wrong,too short and pulled out from the clamp and thats what tore it.Performance says "no"when you mount the short one and stretch it it fits.????WRONG PART!!!Performance says $85 please.OK.Good for you,bad for me I say.Except bad for them because I spend hundreds and thousands on my multi vehicle maintenance. read more