This dealer promotes the unfortunate stereotype of slimy and unethical car salesmen. We were assured that a certain monthly payment could be achieved, but we couldn't have the offer in writing until we were sure we wanted the car. The salesman gave us the car to take home for an extended test drive. When we called the dealer the next day we didn't get a response for a few hours so we called again. The manager said that they could no longer do the deal that we were assured was definitely doable. Instead, the manager said the best offer he could do was about $150 more per month than we were told they could do. A horrendous waste of time and effort. We told friends and family we were getting this vehicle and held off on pursuing other offers. Will never do business with this group of people again. read more

Had a great buying experience a little over a year ago. Great/Friendly sales staff, accommodating and professional..my issue recent visit to the Service Department completely ruined my opinion of this business. The Service Manger (Scott) was completely rude and condescending to me in front of the other service members - arguing with me about where a crack in my windshield developed. Not sure how he would know since he wasn't physically in the vehicle watching its start and subsequent travel up the windshield. He was arrogant and argumentative. After leaving me waiting for 40 minutes to decide if they would cover it - he came back stating they weren't going to cover it due to it being over the warranty (which is fine) - but instead he spent 20 minutes basically calling me a liar about where the crack came from. I also wanted to add that he did this in front of 3 mechanics who sat their in disbelief at how he was speaking to me (a woman). Great example of leadership you have! When he walked away I asked one of the mechanics if he behaves this way to other customers - and sadly he said yes. I have bought 6 new Fords over the course of my lifetime and this experience has ended that. What a shame!! You need to send your Manager to a refresher course in communicating with the clients he is supposedly there to serve - not demean and attempt to embarrass. Again - if he said from the start the vehicle is out of warranty that would be completely fine BUT to stand there arguing and calling me a liar about where I watched this crack originate is completely unacceptable and an embarrassment to your brand! read more

NEVER lease a car from this dealer unless you want to be harassed by a "team" of salespeople day and night. I left a message for the Sales Manager to have them stop calling to no avail. The ironic thing is that I visited them on March 2nd and had fully intended to lease/buy at least one, possibly two Lincoln MKC's for my company. The Salesman Rob was very nice and assured me that I would only deal with him. From when Left the dealership through the remainder of the week, they haven't stopping tag teaming me. I run run a national company with a sales force, however, this was harassment at it's best. read more

Bought my Lincoln from them August 2017. Then my daughters Ford Explorer needed work from an accident (March 2018) and I came back to them and despite the long time it took for them (almost 2 months) to get anything worked on and the sketchy "sign off the insurance check directly to them" I trusted them when they said they guaranteed the work. But when I went to sell them the Ford Explorer when my daughter was going to college they said they wouldn't buy it because of the "shoddy work" STAY AWAY THEY ADMIT THEY DO SHODDY WORK ! read more

I think this is the first review ever that I have given 1 star. I am currently shopping for a new car. I went to look at the Lincoln MKS and take a test drive if possible. After standing around for about 15 minutes we finally got a salesperson to talk with us. 1st let me say that I had done extensive research which should have tipped the sales guy I was serious. He was very friendly and he said that he would pull a car around for me to test drive while he ran the numbers. It was a fully loaded white MKS that had all the features that I was looking for...... Here is where it gets interesting. When the salesperson went to give me the keys he said that it is low on gas and gave me a slip to go to the Lukoil and put $15 into tank. Okay that is a little weird since I have tested About 5 cars of similar price range and I doubt the BMW dealer would ever ask a customer to put gas in the car. Not too much of a big deal since it was late when I stopped by and I am pretty cool like that. (plus I wanted to check out the gas cap less feature). I pile my wife and 6 year old son in the car and head on down the highway. The car drove great. It was everything and more than I had expected. Can you guess what happened As we were driving down the hill by the County College of Morris? Ding Ding you win a prize! We ran out of Gas. I end up having to walk across the street to the gas station and beg them for a gas can. I called the salesperson telling him that I was going to be late because we ran out of gas and i am in the process of walking across route 10. I was still pretty cool about it and said I am going to use this to my advantage when I negotiate the price. I finally get back to the car with my not so happy wife and 6 year old kid flipping out. As luck would have it the cap was not on very tight and dumped gas all over my arm. I now had enough gas to drive across the highway and put the remaining amount on the slip into the tank. Now I drive back to the dealer and do not see my salesperson anyplace. I walk to the desk and the girl pages him several times. After 10 minutes I am really not happy. My wife is angry and my kid just wants ice cream. I finally just give the keys to the girl and walk out the door. (Okay not really walk out the door more almost kill myself because the door by the desk is raised and you step down, but that is another story.) Once i am at the car my wife has become miss super nice and I am Mr I hate the world. She asked if I got the price and i said he nevr came back. She said he was in a car next to where I parked the test car. She says he must be helping one of his customers with a car they were picking up. I decide I will give him the benefit of the doubt ( although the car he was in had been there when we pulled in and drink cups in the cup holder). I go back inside and get a pen and a post it note from the girl at the desk. I ask him to get me the price on a car with all the same features of what drove. I left my name, email and telephone number. It is now 1 week and obviously he is not calling me. I know they found the keys since the car is back where it came from and the keys were with the note. I am really surprised that this is the service that I received at the dealership, I did a ton of research and had a pretty good idea on the amount the payments would have been. The dealership only has very few Lincolns on the lot so it may not be the money maker for the. I checked and Lincoln of Wayne had several cars that where what I would be interested in. I decided to cross the Lincoln off my list. I figured I could buy the car at another dealer, but I know that they would be the dealer I bring the car for work. My suggestion is that you check out other dealers if you really like a Ford or Lincoln. read more

AVOID THIS DEALERSHIP......they are having major personnel problems....all their best people are not there anymore!!!....they have since hired inexperience/ min wage ones to replace ..... if they cant keep their employees happy what makes you think they'll keep their customers happy... read more

We purchased our Edge from this dealership when it was Trebour. Right away they changed to Performance. If I could give this dealership less than a star I would, as the service at this dealership is horrible. We have had a problem with our car and no matter how many times we call, or who we talk to, NOBODY returns calls. Even when you stop in and get someone to tell you that they will personally follow up with you, it NEVER happens. I would not recommend this dealership to anybody. I know that if you are in Western Morris County the choice is not great if you want a Ford, but you might be better off going up to Condit in Newton. read more

I wish I would have listened to the reviews of this dealer before I bought a car from them. Everything started out great, until the papers were signed then all the cordial customer service that is deserved when buying something went out the window. You then become, just another buyer...nothing special. Note to you Performance Lincoln Ford... anyone can go to any Ford/Lincoln dealer... if they chose to buy from you, be thankful for their business, don't continue to insult your customers, especially when YOU WERE THE ONES AT FAULT! You do have a choice which dealer to use... avoid these guys!!!! read more

Well...to continue with the poor ratings this place gets- I waited for 2 hours....for an oil change. There are places that change oil/filter in 10 minutes...this place should just be called Ford bc there is no performance. read more

I've had the WORST experience ever at this dealership and with Lincoln not standing behind their vehicle. I purchased a certified pre-owned 2016 Lincoln MKX (with 36,000 miles) in September 2019. Till this day, I've only put 6,000 miles on my SUV. It has spent more time being repaired than I've had to enjoy it. Lincoln headquarters nor this dealership are willing to accommodate me in anyway. I've been very patient with them attempting to fix the vehicle on multiple occasions. But, after it broke down in the middle of the parkway (I only had the vehicle back for one week after it being returned to me for the fourth time) and they are still not willing to accommodate me. I just want to warn people to save them money, grief and aggravation...DO NOT GO HERE!! I had to hire an attorney to get me a refund! They refused the attorney saying it's not a lemon law problem. Now, I filed fraud with the Attorney's General office. read more

Fantastic service. Last year I bought a Ford Fusion, afterward, I felt as if I had been taken. This time, when I needed a new car, I wanted a certified preowned Fusion. My salesman, Charles C was great, he opened my eyes to think of getting a new Fusion instead. They worked magic and got me a loan with zero interest. I'm thrilled. I really think they've changed how they do business everything is totally professional. I will be going back for another car as I really trust them. Thanks to Luke who got my financing. He was stellar. Give these guys a chance, you won't be disappointed. read more

Went in to buy an Explorer this month. We had agreed upon an out the door price. On picking up the car, and just before signing the final paperwork, my husband noted the higher monthly payment. On review of the final numbers we realized the dealership had added an additional $4,800 to the price without Prior disclosure. The salesman, john Lochier and the general sales manager, Doug Raleigh acted surprised. We were then told that they mistakenly picked up the wrong car, and, then inquired as to whether we wanted to keep this car and spend the additional $4,800. We of course did not as we will not do business with such a dishonest dealership. Beware of the bait and switch! read more

The one and only star is for our salesman Dave Coe. Beyond him, everything else was a nightmare. My daughter was leasing a car and I was supposed to be her co-signer. We filled out all the appropriate paperwork in that manner. Without our knowledge, the finance dept decided to make me the primary person responsible for the loan because they said my daughter's credit wasn't as good (this is after the fact). We were never advised of this and therefore, we were signing under false pretenses. They just wanted to make the sale at any cost. Sneaky business practices here. Would NEVER go back to them again. Sadly we really liked our salesman. Best of luck to you Dave. read more

My brand new vehicle's sun visor lost its elasticity, flops around with no protection, no big deal. Come and get a new one after ordering it over the phone. Simple 3 screws to replace it, although they tell me I'm not allowed to do it myself, so I sit in the waiting room hearing every other person going nuts over their rudeness, unprofessionalism, making everyone wait for hours, and I just keep sitting here waiting and waiting myself. Well never never again for me, I'm sick of this place! From now on I go to Family Ford in Netcong. Never had a bad experience there. read more

Horrible service department. I wish Yelp allowed negative stars. They had my truck for a week and gave it back to me without figuring what was wrong with it! Are you kidding me?? It shuts down while driving and needs to be towed. And all the codes the computer records and they don't know what's wrong? This is the last Ford I or my extended family ever buys. read more

This had to be one of the worst car experiences ever for service. Waited a year for airbags under warranty confirmed multiple times, once the car was delivered there they suddenly discovered that they only had one of two. Charged us also a fortune for Diagnostics only to tell us it probably isn't worth fixing a small problem in the dash. The next Ford product I buy won't come from them. read more

Went last night with my husband. We told salesman what we wanted and even brought a print out from their website of their inventory of what we wanted. Salesman brought us outside to look at ford escapes and told us once we found one we liked he would go back inside for the keys so we could test drive it. We found one that had most of what we wanted but when we went inside he said he was going to talk to his manager to find one that had everything we wanted. Sounded good so far. 25 minutes later he comes back with a car that's 5k more than what we told him we wanted to pay. They were also suppose to be running 0$ interest and when we asked if this car qualified he said no and when we asked why he didn't now. Than we asked which cars would qualify and he said he didn't know. He was clueless. We than told him that we wanted a price for the cars that we had printed off the website. He said ok and disappeared again into the Great Oz's office. After 40 minutes of waiting we had enough. I walked over to office to let him know we had enough and he told me they "were having a hard time locating the cars in the print out". A hard time locating cars from their own inventory!!!, which may I add was not very much. I told him that I could take my phone out and give him vin #'s from their website in about 2 minutes which he couldn't do in 40. He then told me that I have to understand that there are other customers. Are you kidding me???!! There was one other guy there that was just as upset as we were. They have 7 sales people that apparently can't even look up inventory without consulting the one and only "men behind the glass". I told him that we were going to pass and walked out. 2 hours of my day spent sitting waiting to purchase a car, a car that we made clear we would purchase that day. I also want to point out that he was giving us pricing on a car that we hadn't even been given the opportunity to sit inside, we hadn't even test driven one. It was the WORST experience we have ever had at a dealership and will NEVER be back read more

The service shop is terrible. I had to go 5 times to get my horn fixed. How simple that can be... Such a waste of time. Seriously incompetent. All the times i went there i felt like they were lying to me. Do not buy your car here. read more

I took my new 2017 Escape that I bought in April 2017 for its first oil change & tire rotation to Jiffy Lube this past Tuesday evening. To my dismay, the service guys showed me that the brake cover was never removed from the rear, driver's side brake. It's obvious that it was supposed to be done before my car left Performance's lot. I am disappointed at this oversight and expect better quality service. read more

My husband and I had a horrible shopping experience here for the 2nd and final time today 7-13-19. Do not waste your time at this dealership! After spending two hours of our Saturday and after test driving a truck and waiting a length of time for our salesman Robb C. to talk with his manager Douglas R. about our trade in they sold the truck out from under us to customers that came in to dealership after us! This was unprofessional to say the least! I do not recommend this dealership and will continue use Mendham Ford or Beyer Ford. They are a waste of time and effort! read more

My wife and I bought 2 cars from here, yes they are very friendly and helpful. Then comes the time you you things done to your car, both of our cars. Routine checkups and recalls. Sadly they fail 90% with us, the last time they just didn't listen and flat out lied to me about what they did! I called Ford to find out that they didn't even fix one of the recalls they said they did!!! so if you want a car and get service I won't recommend them at all. On a side note I have own a few cars and I have never experience the silly stupid lack of communication at a dealership ! !!! update 1/17/2013 !!!! okay it gets worse ... our car we purchase there we traded it in at another dealer. When we purchase our car from Performance we added a plan a maintenance plan for up to 100k. we paid another 4000 dollars more for this. When we trade in that car the other dealer told us to make sure we get that money back from this dealer. So we went let them know and made copies and they sent to forms to Ford for our money to be return. They said it would take about 4 weeks... well it came and went on Jan 15 my wife calls and they said oh funny thing we mail it and it came back! she ask what address well, it was the right one (i believe they never mailed it ) My wife went on the 16th to get the check and the place was empty no one was working there but 2 sales and the girl at the counter, she gets the check and see it was dated December the 18! wow they were holding it and not calling us on it, hoping we would forget... stay away from this place they are liars and don't know what and how to treat customers !!!!!! read more

Matt and his team (Joe and Dan) were able to assist me with a 0% finance of a new Ford Fiesta! Very friendly, very diligent. These guys get things done! My credit is horrid and these amazing guys pulled through for me while I was at home. How awesome is that, enjoy Netflix while they work and provide you the best service! See you guys after my loan is up! read more

Do not trust this dealer, particularly the sales representative Jessica. they/She will do everything to bait and switch, sell a car out from beneath you to get you to up-sell. pull any trick in the used car sales game. read more

No stars. Shameless bait and switch. After researching vehicles online I had an Internet offer on a specific Ford Flex Limited. The Internet sales manager sent me the quote. I scheduled an appt 1.5 weeks later, sending her the price quote she had sent to me as a reminder. When my wife and I arrived there we were shuffled off to a new sales guy who didn't know the inventory, or much else. We test drove a Flex Limited, but the when we started to discuss price suddenly the Internet offer was forgotten, the car we test drove was not the one they had advertised as the Internet special, and they did not even have the Internet Special car on the lot....but if we gave a $1000 deposit they would search for one. Are you kidding? I had purchased a vehicle here when it was Trebour Ford, and found the entire experience to be great....sales to service, top notch. This last experience, however, was a classic bait and switch tactic and simply wasted my time. Never again. read more

Awful dealership. We are car shopping and went there today ready to buy. First of all, its Memorial Day, one of the biggest car buying days of the year, and they only have 2 maybe 3 sales guys working and a ton of people waiting to test drive. So we wait almost an hour and leave and then come back after about another hour. We get someone to let us test drive but you have to practically give a DNA sample to do so. Then we walk out to the car and another car is blocking it which the sales guy doesnt know how to drive. So we wait another 20 mins, finally get in a Ford Escape with the gas light on and test drive. Sales guy isnt very knowledgeable and we try and keep ride short so that we don't run out of gas with our kids in car. We get back to dealership and give the numbers we would like to buy the car with and a very rude financial guy comes out and loudly expresses that we cant afford the car. He doesnt know all our info nor does he know whats in our bank accounts but he yells that we cant afford the car and this just put us right off. We were actually going to discuss buying two cars had he given us the chance.We could have bought the car then and there in cash if we wanted to but we left and went right back to Honda. If you want a Ford of Lincoln, dont buy it here, spend your money elsewhere. read more

Leased my car here in August a Ford Focus SEL hatchback love the car John Locker was my sales person. He was extremely competent and made the buying experience excellent. The service department is excellent in every respect am extremely happy with my decision to purchase my vehicle at performance Ford read more

This is an update as of Nov. 5, 2018: On Nov. 2 the service manager, Brian, called my house and left a voice mail -- I called him back on Nov. 5. He asked to hear "my side of the story," following which he offered me a free oil change because of my bad experience on 10/26, and further assured me that he would personally greet me at the door and make sure my vehicle was serviced on time. He also expressed regret that his staff had not notified him of the situation on 10/26 while it was unfolding. I reiterated my own frustration at the amount of time I had wasted, and that I thought the service advisor(s) had not done right by me, hence the negative review below. I left there on 10/26 vowing that I would find another place to take my rig, but after speaking with Brian today, I am considering making an appointment and giving them another try. My initial review, posted on 11/2/18 is still below. I would give ZERO stars if that was one of the choices... Service Department FAIL. I had an appointment on 10/26/18 for a routine oil change on my camper conversion built on a Ford van chassis. I have had service done there previously, so I expected to wait 45 minutes at the most. I arrived 15 minutes ahead of time, and ended up waiting a total of an hour and 45 minutes before they finally told me they didn't have a lift for my over-height camper. All their suitable lifts were in use by trucks being serviced, and they couldn't say how long it would be before a lift would become available. I was very unhappy by this point because I had already been kept waiting for so long, only to find out that there was likely NO possibility of my rig being serviced before the end of the day. They should have told me that when I checked in. They never once came to the waiting area to apprise me of the situation -- I had to go to the service desk myself after waiting so long. I asked them to bring the vehicle to me because I needed to leave, and I left without having the service done. read more

Very sketchy establishment. Went in for a Ford Mustang and put a down payment on it. Decided not to get and called for a refund of down payment. Salesman told me he needed me to come in and sign papers first and that he would call me later on that day. Never called me. Called back in 4 days and he told me he needed my card number and he would issue a refund. Oh so I don't need to come in? Called again asking went to expect refund he told me in a few days. Called again today after another week passing and he told me his sales manager was processing it right now and that they usually only do them every two weeks. So you couldn't tell me that in the beginning? After saying I had to come in first. Very very sketchy. read more

Net, net: Great price. Good experience. I would use this dealer again. Negociations: I found a used Ford C-Max Energi at Performance Ford via Cars.com. I negociated the price with the dealer via email and text. The negociated price ended up being slightly more than the adveratised price due (~$100) to "manditory" VIN etching on the windows. I was OK with this because the adveratised price was very competitive. Purchase: I drove to NJ from Maryland to pay for and pick up the car. The dealer stood behind the exact negociated price and was very helpful in explaining the car features. The car was exactly as advertised and exactly as in the pictures. The dealer also gave me a short ride to return my rental car. I returned home with the car after a few hours of paperwork, etc. Everyone was friendly and helpful. Post purchase: The only hitch - this NJ dealer would not register the car in my home state of MD as originally agreed. They refunded the registration fees/taxes so this only ended up being a bit of a hassle - not a real problem. read more

Run! Run! Run! Do not go to these thieves. If there was a way to pit 0 stars I would do so. I went in looking to purchase a vehicle (which I purchased at the dealership down the road in a matter of an hour and drove it home that day) they haggled for hours and finally through the grace of God said there is nothing they can do. They took my deposit and months later have not refunded my money. I had to open a dispute in order to get my money back. THAT's SEVERAL GRAND OF MY MONEY THEY STOLE. If you're looking for advice through these reviews, whatever you do, DO NOT GO TO THIS PLACE! The BBB knows all about them. They have no honor, they lie through their teeth, they always say the person I need to speak to is never in, won't return my phone calls or emails and simply put are thieves. Dealerships are a dime a dozen. Learn from my mistake (as well as others) and go somewhere else. You'll be happy you did. read more

Most dishonest dealer - Please do not do business with this dealer under any circumstances (I have the documents to prove everything I am saying) Performance Ford overcharged me over $5,000 and overcharged my daughter over $3,000. These are some of the tricks they use - charging more than the sticker price as the cost of the car Charging $299 for an "etching fee" that is supposed to be optional but is hard coded on contract Charging more than the license and registration fees and not refunding the difference to their clients Charging $125 for a delivery fee that is either picked-up or mailed I have more but you get the picture This dealer should be avoided at all costs - Since this seems to be standard operating procedure for this dealer I'm sure there are others with equally dreadful experiences Please let me know by emailing to shadyperformances@yahoo.com and since I'm sure there is more than 1 unhappy customer out there please put the "s" on performance. Thanks and good luck. read more

I had a very good experience with this dealer they were very friendly, and I got a great price. I also didn't know they had so many cars in stock the escape I wanted wasn't on the lot but they had it at another lot and I was driving my new escape later that night. Great People read more

I have a 2012 Ford F250. All I wanted was an oil change at 15,000 miles. Scott Hirsch (Service Advisor) shirsch@performancelf.com tried to sell my fleet management company a $445.00 + tax dollar package. Most of the bullet points on the list stated, "inspect" which means nothing is done. My appointment was for 1:30 p.m. at 2:42 p.m. my truck was still in the parking lot. When I pressed Scott for how long it would take he got upset as was I. He gave me back my keys and I left for Honda's 30 minute oil change. These guys must think they are the only Ford dealer in town. Come to think of it, they are but here's my message to Scott Hirsch. KEEP TREATING CUSTOMERS THAT WAY AND SOON YOU'LL HAVE NONE LEFT !! read more

I had a GREAT experience here. The salesman was nice and not pushy. He listened to what I was looking for (new not used, 4 door car, must be manual, fabric seats, black interior, cannot be red) and only showed me vehicles that fit that description. No one tried to "sell" me a car. We told them our budget and what payment we could afford and after a week of negotiating we got exactly what we wanted. I felt like they worked with us and never pressured us. Ive been to the service center for regular maintenance a few times. Ive never had a problem. The car wash at the service appointments is a bit lacking though. I wish they vacuumed the floor. Otherwise I think its a great place. read more

Daniel Schondra is an excellent salesmen. He is very thoughtful and considerate. I went in to just looking and he helped me with all of my questions about leasing and buy outs. I'd give him 10 stars if I could! read more

I'm the purchasing director for a local electrical company and we buy all our vehicles at Performance Ford, all I can say is all these guys are great, Jim, Matt the entire crew always gets what I need at a speedy rate. I have had other dealers looking for my business but there is no chance I would change. read more

Did a great job for me today. I had to replace a side view mirror and it was quick and easy. Also gave me a free car wash. Nice guys!

I wanted to make sure I posted a review for Grisson, the driver that brought me home after I dropped off my car for service. He was friendly, professional, and he got me home pretty quickly. The staff are all friendly and knowledgeable when I've asked any questions. Over all i have never had a negative experience at this dealership. read more

The worst dealership ever. Went to test drive a pick up truck and they let me keep it for the day, which was pretty cool. When I left we agreed I would return at 7:00 pm and he would have numbers ready for me. When I returned at 7:00 pm he did not have the numbers ready. He made stay so he could get me the numbers. He comes back with the numbers I ask him if they can do any better he leaves and comes back. He tells me no so I say I'll do it for the $942.00 per month that was offered to me he replied I can't do that deal. Such a waste of time don't bother going to this dealership. I would give them a neagative review if I could. read more

Horrible experience please read and think before you go to the dealership!!! I put a transfer case in my Ford Edge at 87,000 miles (unheard of they usually don't go until 120,000-150,000)... Inlaid $1300 for this job- October 2016 I went back telling them I was sure something was wrong again with the transfer case... They looked at it and said it was the seals... Ok fine it's under warranty because the part was just put in... HAHA NOT AT PERFORMANCE... They sent me on my way fast forward to this month- I brought it back and told them for the 4th time that the noise was getting worse... They now confirmed that I needed to replace the transfer case- AGAIN!! Mind you the car has 125,000 miles on it only 45,000 since the first one was done... I explained to them that they should help me with this as they knew the seals were leaking and I already replaced this... I spoke to Mike and Scott both who were not willing to help or go the extra mile for me especially since I bought this vehicle from them in the first place and they've done all the work on it... On no uncertain terms they told me too bad pay it or take it... This dealership is filled with nothing but crooks!! I miss Jack Trebour Ford!!! DON'T EVER GO HERE YOU'LL REGRET IT!!!! read more