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    Performance Lincoln Ford

    1.8 (147 reviews)
    Closed 9:00 am - 8:00 pm

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    This review is about the service department fraud and the service manager who tried to pull a fast one ! I was told that the car needed a wiring harness due to rodent damage. When I went up there the service manager could not find any damage to the Wiring Harness and changed the terminology to a wire overlay. (Not a ford approved repair) The car was already taken apart, and they added a jumper wire from the fuse box to the center of the dashboard that I took a picture of and not $1985.00 worth of labor.. filed a fraud claim with consumer affairs in Trenton.. left message for dealership owner Kevin first to discuss what is going on with his dealership and he never called me back shame on them ! Then he they pushed to sell brakes, fuel system service and coolant flush .. charged 4300.00 for repairs..

    Oily mess after sloppy Oil Change

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    The oil change was good, the diagnosis was a waste of time. Overpriced parts and labor.

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    Page 1 of 4

    Ask the Community - Performance Lincoln Ford

    Review Highlights - Performance Lincoln Ford

    I got the impression that Joe wasn't going to let me leave the lot until I was completely comfortable operating the vehicle!

    Mentioned in 3 reviews

    Read more highlights

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    Towne Hyundai

    Towne Hyundai

    3.5
    (329 reviews)

    There is no one better than "Team Ippolito!" Joe is the main reason we came back for a second car…read more The attentiveness from Joe, Karli and Guiseppe was excellent. Joe has his team trained well and he treats them with great respect. I'm looking forward to visiting again. I love my Santa Fe Calligraphy!! It drives like a dream and is sharp looking!

    In August of 2025 my husband bought his 3rd vehicle from Towne Hyundai. He bought a brand new 2025…read moreTucson Hybrid. It didn't take long for there to be little problems here and there. Twice the vehicle wouldn't start. Then the back up camera only worked, intermittently. Brought the car in and they replaced the camera. A week later, same problem. Then the other cameras didn't work, followed by the key fobs. On June 1st we brought the car back in. It's now over a month and the service department still has no idea what's wrong with it. But that's truly not the worst part. The worst part of the experience is the lack of customer service being provided. The service rep, Courtney, never calls back. Then my husband escalated to the service manager, Paul. He doesn't call back either. No one can be bothered to return a phone call or provide an update. It's shameful. In one week alone my husband called 10 times and left messages and not a single call was returned. Great buying experience with Jose Matos, but based on the lack of customer service, we can't in good conscience ever buy from them again or recommend them to others. We're currently exploring our options through the Lemon Law as they have left us no choice. UPDATE!!! Less than 24 hours after posting this review, my husband got a call from Ernie Dix, service manager. They finally determined the problem, ordered the part, and received the part via FedEx. The car is fixed and back at home where it belongs! I considered removing the review now that the car is fixed, but honestly it's all about communication. If someone at the dealership had simply reached out and said the part had been ordered, I wouldn't have had to write the bad review in the first place. I have updated my review to since Ernie at least saw the review and immediately reached out to my husband. Bottom line, it's all about communication and mutual respect. I hope that there is a lesson to be learned here for their customer service team. Thank you, Ernie, for your attention to the situation.

    Sawyer Lyons Buick GMC of Randolph

    Sawyer Lyons Buick GMC of Randolph

    2.9
    (37 reviews)

    Yesterday, I gave sawyer Lyons a very bad review I felt like I was treated as a 2nd class citizen…read moreto them, But after talking to the G.M.Bret Reyes he convinced me he could get me into a 2026 GMC 2026 AT4 this was a deal I never thought possible price wise Bret made it happen so I purchased a New truck for not much more than the used one I felt was sold from under me hence I am very willing to change my opinion and review of Sawyer Lyons to one of the best Dealership experience's and the best Deal on a very expensive truck to have them discount it as much as they did to earn back my business and they came through in Spades this also includes my Finance manager Dante Morrisson and also one very bright and very Polite Sales Rep Johnny Sanchez this team put together a deal anyone not even affiliated with GM as I was would have been foolish to turn down my trade had minor damage they gave me an extra $4000 for it over their original appraisal and the discount on the 26 GMC HD I cannot even explain as I understand how it was done it is not something normally done in this business but they did for me to make this right Now I'm looking to purchase another vehicle for my wife and Sawyer Lyons and this team will be where I go TYVM to all of the Individuals I have named above and the Sawyer Lyons experience My Deepest Sincerities Mark Gindhart

    I purchased 2021 BMW m440 a month ago from this dealer. They told me everything did checked and…read moreinspected no issues at all after couple days I seen dripping oil to my driveway and smoke after driving was an active leak and I didn't even put 50miles on it. I directly called them I had 3 month warranty at first they said we sold the car as is we can't fix that after talked couple times they accepted warranty I left the car to them the 3 hour work took a month they didn't even provide rental car to me. Overall I do not recommend this dealer if u buying a used car you have to inspect very carefully before buying.

    Route 23 Auto Mall

    Route 23 Auto Mall

    2.2
    (98 reviews)

    My Son has been gettin a runaround for 5 weeks. see his review …read more If I could give a negative review I would. In March of 2023 I brought my 2019 Ford Escape into Route 23 Automall for an engine failure. This repair took 2-3 weeks and I was not given a loaner. Less than a year later, in March of 2024, I brought the same car in for a transmission failure (great design, right Ford?). Again, I was not given a loaner, and my car has been in the shop for over 4 weeks now. I was told that a new transmission was put in, but engine lights came on when they did that they could not figure out. For the past 2 weeks, I have been given the runaround and cannot get any answers from Alexis in Quicklane. If a certified Ford auto shop cannot figure out how to fix their own cars, that is a huge problem. Needless to say, if and when I do get my car back from them, I will not be returning, and I will certainly not recommend Route 23 Automall Quicklane to anybody. In anybody is wondering, there is a Class Action Lawsuit against Ford for their transmission issues. Gerkarrah Jones v. Ford, Case No. 2:24-cv-10721-MAG-CI Ford and Route 23 Automall need to do better.

    I have had an exceptional true car buying experience with Brian Barna from Route 23 Auto Mall…read more Like all of you I started my car buying journey online researching. I found my 2024 Ranger Raptor at this dealership. I sent an email late Sunday evening inquiry. I received a very prompt response from Brian the following Monday morning. We exchanged emails and texts throughout the day and had a deal. I filled out a PDF financing application, selected a few dealer installed options, which took a coupe days to receive and install by their service team, and picked up my new 2024 Ranger Raptor on Thursday morning. On Thursday, I had the privilege to meet with Brian in person. He is a knowledgeable, courteous professional! I then signed all the paperwork with the Finance Manager and was done in about 15 minutes. Brian took the time to help me get the Ford App on my phone and walked me through connecting Apple Air Play and all basic features on the vehicle. This was the absolute best modern car buying experience for serious buyers who value their time. I highly recommend with Brian Barna and the Route 23 Ford Auto Mall in Butler, NJ.

    Dover Dodge Chrysler Jeep Ram Fiat

    Dover Dodge Chrysler Jeep Ram Fiat

    2.2
    (93 reviews)

    Just have to say that Ed Brennan was a great low key, easy to talk to salesman…read more Although we ended up buying a used vehicle at another location, I would've went back to Ed and split second if they had what we were looking for . Also, they're used vehicles where beyond detailed clean compared to the other dealerships we went to !!

    PUBLIC NOTICE: Active Consumer Fraud Lawsuit Initiated / NJ Superior Court / Filing ID: EF-4300707…read more[NJ_eCourts] This serves as a formal public disclosure that an active consumer protection lawsuit has been officially launched against Dover Dodge Chrysler Jeep Ram, Inc. in the Superior Court of New Jersey under Electronic Filing ID: EF-4300707. The complaint alleges post-delivery contract manipulation and severe violations of the New Jersey Consumer Fraud Act (N.J.S.A. 56:8-1 et seq.). The black-and-white facts of the active court docket are as follows: 1. CONTRACT CONCESSION: On June 19, 2026, a binding lease agreement was executed for a 2026 Jeep Grand Cherokee. Line 1.o of that primary contract contractually mandated an explicit $2,500.00 prior lease trade-in payoff obligation. 2. POST-DELIVERY DEFAULT: Following vehicle delivery, management shortchanged the transaction, issuing a deficient partial check of only $1,512.00, and systematically defaulted on the remaining balance. 3. WRITTEN ADMISSION: Floor sales staff explicitly admitted in writing via text message that exactly $988.00 of my contractually guaranteed funds were being intentionally and unilaterally withheld by management post-sale to cover internal dealership rebate complications. 4. ASCERTAINABLE LOSS: To protect my personal credit rating from immediate default actions caused directly by the dealer's breach, I was forced to clear the full $2,500.00 debt out of pocket using my personal cash reserves. Because the merchant failed to cure the default within a formal pre-litigation window, the lawsuit seeks the mandatory statutory triple damages of $7,500.00 plus mandatory court fee-shifting under N.J.S.A. 56:8-19. Active, open enforcement files also remain live with manufacturer Stellantis Financial Services Corporate Compliance under Fraud Case #00530209, the Federal Trade Commission (FTC), and the New Jersey Division of Consumer Affairs (DCA). A formal notice to opt out of private arbitration has been legally executed within the contractually protected 30-day window, permanently ensuring this case remains an open matter of public judicial record for all future consumers, reviewers, and state regulators to monitor

    Lexus of Route 10

    Lexus of Route 10

    4.0
    (195 reviews)

    Comfort and Excellence: I contacted three local Lexus service centers about cost for 15 mile…read moreservice plus oil change w/ tire rotation and selected Lexus of Route and so thankful I did. The staff were delightful. I felt highly respected. The wait was short in comfortable surroundings: wifi, tables, multiple tv screens, massage chairs, and treats and food for all tastes. The service on my car was impeccable as my car was returned to me like the first day new inside and out.

    Rating: (0/5 Stars if I could) DO NOT BUY AN EV OR TRUST…read moreMANAGEMENT AT LEXUS OF ROUTE 10. DECEPTIVE BUSINESS PRACTICES AND ZERO CONCERN FOR FAMILY SAFETY. I am a loyal Lexus customer who expects the legendary reliability this brand was built on, but my experience with Lexus of Route 10 and their management team (Bob Giaquinto, Chris Vassallo, and Guest Experience Director Brad Vaill) has been a complete nightmare. I purchased a brand new 2026 Lexus RZ 450e Premium. This car left the factory completely defective. According to the vehicle's own computer logs on my Lexus App, this dealership had to replace the 12V auxiliary battery on April 30, 2026, when the car had only 12 MILES on the odometer. Since taking delivery, the car has completely died and left me stranded THREE SEPARATE TIMES in less than 2,130 miles. On my second service visit (Order #0544304), their own technicians explicitly documented in writing: "DEALER FOUND HISTORY OF VEHICLE BEING LEFT ON IN ACCESSORY MODE." Their own diagnostic logs prove the vehicle has a systemic software glitch where it cycles itself into accessory mode when parked, completely draining the battery. Yet, when it died for a THIRD time just days later, leaving me completely stranded, the dealership refused to acknowledge the factory defect. They tried to gaslight me and blame me for the issue, despite their own written notes proving otherwise. As a parent, my highest priority is the safety of my children. Forcing a parent to drive a highly unpredictable EV that randomly suffers total electrical blackouts--putting young children at risk of being stranded on high-speed highways or unsafe neighborhoods--is an extreme liability. To make matters worse, the 2026 RZ platform is currently plagued by a massive global safety recall (NHTSA Campaign 26V393) because the battery ECU can abruptly shut down the powertrain at highway speeds, causing a total loss of motive power. I didn't ask for a handout or a free car. I am a paying customer who simply asked the dealership to work with Lexus Financial Services to execute a Substitution of Collateral (Lien Swap) to transition my loan balance into a safe, reliable, naturally aspirated gas vehicle (like an IS 350 or a Certified Pre-Owned V8). Instead of helping a loyal customer and protecting a family, Guest Experience Director Brad Vaill flatly refused to help, refused a management meeting, and issued a formal demand threatening to pull my courtesy loaner vehicle to force me back into a dangerous, broken EV that keeps dying. They care about taking your money, but the second their high-tech EV platforms fail, they will deploy shady stalling tactics, protect their wholesale inventory over consumer safety, and abandon you. A formal New Jersey New Car Lemon Law case has been opened with Lexus Corporate and Lexus Financial Services, and a safety hazard report has been filed with the federal government (NHTSA/DOT). Do yourself a favor: avoid the electronic garbage platforms this dealership is pushing, and take your hard-earned business to a dealership that actually values human safety and integrity.

    Performance Lincoln Ford - car_dealers - Updated July 2026

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