Just renewed my second lease through Performance Ford. My opinions and review are unsolicited. Nothing but good things to say about my experience here. Jimmie the salesmen kept the whole process easy and had the opportunity to meet the general sales manager Jim and the VP Doug who were both very helpful and persistent in finding me the perfect F150 for my business and the best pricing offered in the area. I've sent a few of my clients there already in the past & I'll continue to refer others there. Do not let the few bad reviews posted deter you from allowing yourself a chance to experience what this facility has to offer. I stand behind my statements. Thank you PF for helping me into my F150. read more

Performance Lincoln Ford - My new F150 Lariat. - Car Dealers Near Me - Randolph, New Jersey

It has been several months since I first raised my concerns with Performance Ford, and to this day I have received no reply or resolution regarding the poor service our family experienced. My greatest concern is not only what happened to us, but the risk this dealership's lack of communication and oversight poses to others. Allowing a vehicle to leave in unsafe condition is unacceptable, and I feel compelled to speak out to protect the public. I exhausted every avenue before posting this negative review, but silence from the dealership left me no choice. When safety is at stake, I urge others to think twice before trusting this location with their vehicle. I strongly encourage the Owner of Performance Ford to take responsibility and address this situation going forward. Customers deserve transparency, accountability, and above all, the assurance that their vehicles are safe when leaving the service department. I have attached my email to the dealership so everyone can see my concerns. read more

See all

If I could give them zero stars, I would! We bought a Hennessey Truck Dec 30, 2025 and we traded in a Ford Raptor. Dealer took the plates with the truck and never gave them back. It is end of April, and they still have not given us the registration for the vehicle - or our plates - and are ghosting us. We have contacted them repeatedly for several months and they keep promising to get it but don't, have been stringing us along, and ghost us in between. They put a bandaid on it with another temporary registration that we will have to keep following up on and want to do it again because in the last 30 days of April, have not gotten our registration. They did not complete the purchase of this sale that is over 4 months old. BUYER BEWARE. read more

Dropped my car off thirsday night called Friday morning to let them know. Told them it was alternator. Never diagnosed until Wednesday morning after many calls. No call back and then wanted to charge me 1500 Got it towed paid their diagnosis and paid for my part and labor and still saved 200. I would have done it for the 1500 if they got back to me or even just gave me some follow up. More about principle than the price. read more

DEALERSHIP WILL NOT REFUND DEPOSIT AFTER YEARS OF TORTURE. Placed a order for a 2013 F-250 since they only had a 2012 at the end of Year without some options I wanted (Diesel), dealership told me it would take 4 weeks to come in, It came in the beginning of Feb (more than 4 week), then once the car came in they told me they would NOT SELL ME THE CAR, that I COULD ONLY LEASE THE CAR. When I told them I was not interested in a Lease they told me they would keep the 10% of MSRP Deposit.....DO NOT GIVE THEM A DEPOSIT EVER GOT A PARTIAL DEPOSIT WITH THE INVOLVMENT OF A Lawyer - But only a partial, less than half of what I put down (not including what I spent on the lawyer), and they still stole additional funds from me in the parts department as well. This dealership is crooked to its roots in my eyes. Stay Away, Stay FAR AWAY. There have to be more honest dealerships around. read more

Stay away from this dealership have a 2019 Ford Edge had problems with the transmission since I brought it could not diagnose the problem even though the app said powertrain malfunction and I told them the car was hesitated fast forward to this year cars are the warranty and the transmission fails when they took it apart at the request of my aftermarket warranty company they said the transmission was in such bad shape it was a pre-existing condition. Spoke to Ford and the dealership ended up spending $6,000. No ownership that I have taken the car many times to get the the car fix and I also bought the most expensive warranties in the app it says powertrain malfunction about 30 times and they still made me pay for the transmission. Ford helped out a little bit but the dealership did not. read more

We scheduled a home oil change with Performance Ford in Randolph, NJ as part of their "free oil change for life" program. We were given a firm appointment day and a one-hour arrival window between 2-3 PM. We adjusted our schedule to be available--yet no one ever came. After waiting, we called the service department and were put on hold for over 10 minutes. When we called again later, we were told there was no record of our appointment at all. No apology, no offer to make it right--just indifference from the receptionist and no accountability from the department. The service department clearly does not value customer time or follow through on their promises. This experience was frustrating and a waste of time. Don't rely on their service guarantees--they're meaningless without proper support. read more

If I could give no stars I would! Bought a 2017 explorer from them brand new. Bought the maintenance plan (3K) along with that purchase. For the last 5 years have been complaining that the brakes pulsate and make noise. I was always told " the brakes are like brand new" even with 90k miles on the truck, at my last service. The maintenance plan ran out in August and again I asked them to check the brakes- again was told there is nothing wrong with them, now mind you the truck had 90k miles on it- and NEVER had front brakes put on it. I reminded Ford of this- and yet again was told there is nothing wrong with the truck. We took it to another local shop,who actually takes photos of what is wrong with the truck and low and behold- this is what the truck needs: Brake fluid- dark color with excessive moisture content Coolant- extremely discolored and low Front Brakes-the rotors are extremely warped and heavily rusted Rear brakes- rear pads are at 1mm, rotors are extremely rusted and warped Right caliper is faulty and hyperexteneded piston will not retract it has seized. So much for Ford doing all my services and having an extended warranty and maintenance plan!! This is the second vehicle with ford (other was a 2019 F150) that had a bad motor, which they serviced for the cam phasers that they repaired but striped every bolt in the motor! second time we brought it in for the same issue -they told us we needed a new 20K motor! Never using performance ford again! We are done. read more

Bought a brand new Mustang here; ordered it custom, waited 10 weeks, fine. When they called and said it was in, I went to pick up my brand new, custom ordered car, it had 25.5 miles on the odometer. !!!!! A custom ordered car like that should have low single digits on the odometer; just enough to test drive it , etc.......when I questioned the GM as to why my brand new, just delivered car had over 25 miles on it, he had no answer. It was obvious to me the sales guys or someone was joy riding in my brand new car, which sucks on a few levels; A) thats not cool, and B) you know they were laying on the gas pedal, so much for breaking in the engine slowly for the first 1000 miles like is recommended. He told me he was going to "look into it" and find out how it got 25 miles on it, and of course no one ever called me. No respect whatsoever. read more

I bought a new Lincoln Corvair for cash. I've been waiting for 2 months for my license plates my temporary tag has expired twice now and I still don't have my plates. They told me the plates were going out yesterday, but according to UPS, they haven't received anything from Performance Lincoln. Now I have a $54k car I can't drive. I wouldn't recommend this dealers to anyone looking at car! read more

The service department was very helpful with a problem I have with my Ford F-150. Amanda was great at explaining what they were doing to fix the problem I was having. She throughly looked through the data of the truck. Had the truck checked out when it arrived. She has great customer service, she is knowledgeable, pleasant and very helpful with a stressful situation. so thank you,Amada read more

First I contacted both parts and service to ensure they ordered my tire. They both said they will have it when I arrived for my appointment three days later. Surprise they didn't order the tire. I also told them about my wiper fluid occasionally stops working. Tech says he put fluid in it and it worked. Mind you I just purchased the vehicle I asked them to check for leak which they didn't. No leaks but it did stop working again. So they ordered part has to come back tomorrow. Told them it had to be tomorrow bc I'm leaving the state the next day. Low and behind. They have the part but can't see me to install it. So thanks for nothing. Why make an appointment and call if they still don't help. read more

This review is about the service department fraud and the service manager who tried to pull a fast one ! I was told that the car needed a wiring harness due to rodent damage. When I went up there the service manager could not find any damage to the Wiring Harness and changed the terminology to a wire overlay. (Not a ford approved repair) The car was already taken apart, and they added a jumper wire from the fuse box to the center of the dashboard that I took a picture of and not $1985.00 worth of labor.. filed a fraud claim with consumer affairs in Trenton.. left message for dealership owner Kevin first to discuss what is going on with his dealership and he never called me back shame on them ! Then he they pushed to sell brakes, fuel system service and coolant flush .. charged 4300.00 for repairs.. read more

Performance Lincoln Ford - Estimate sent - Car Dealers Near Me - Randolph, New Jersey

Spent a small fortune there on a new 2024 Ford Expedition. Went for the first of my "free for life" oil changes and with my appt my wait time was over 2 hours because of walk ins. What a scam unless you have nothing better to do in the middle of a work day. So they don't actually take an appointment! SCAM! read more

Rayn in Service was communicative, professional, and willing to help. He also made sure my car was thoroughly investigated with timely resolution. For the shuttling services, Alfonso was a great driver, professional and timely. Thanks! read more

The dealership never made good on the issue, nor did they even offer/attempt to rectify our concern. They instead said basically "you signed the papers" after the paperwork was done. BBB complaint filed resulted in them giving a generic BS response, which they didn't even follow up on when it was rejected by us. I feel sorry for anyone else that falls victim to their bait and switch sales tactics that they pulled on us costing us thousands. read more

I'm reliving a bad experience by having to follow-up with a bad review, here's what happened. Only because of a recommendation that I decided to give the Service Dept at Performance Ford a chance to service my new 2019 F150. Visit 1 - Originally (1st visit July 2020) it went in with a list of items (I wrote up) that required attention including it's first oil change, most of the items on the list were addressed and repaired however a recurring issue regarding "Pre-Collision Assist AEB" was not resolved, the truck remained in their possession for 2 weeks. Visit 2 - In Sept 2020, I returned to them for another Oil Change after a long road trip. The following day I noticed Oil Puddles on my driveway, I drove up on ramps and found the bottom of my F150 soaked with oil, for the record I took pictures. I immediately called the Service Adviser and explained what I found, he asked me to come in right away, this would be my 3rd visit. Visit 3 - The Svc Dept took me in right away and in less than 15 minutes I was told the cleaning was complete. I left and drove straight home and had to see for myself. As suspected, they did a "quickie wipe down" and left it at that, so again I again took pictures and this time answered a "Rating Questionnaire" from FordMotorCo explaining my experience and rating the Service Dept with 1-Star. The following day, I received an apology email from A.P. (Service Mgr) asking me to call him directly. We discussed at length and he agreed to replace the soiled fiber-board and thoroughly clean the oily mess noting that he'd contact me once the part arrived. After not hearing anything for 2 weeks I followed up with an eMail and was scheduled for the visit, this would be my 4th visit. Visit 4 - I arrived early morning and would wait for the work to be completed, about 30 minutes later I was called to the Service Advisers window that my truck was ready (the Svc Mgr ignored me that day). Prior to leaving I reviewed their work writeup and noticed that only replacement of the fiber-board was included, there was nothing regarding the cleanup, so I had to ask. The Service Adviser turned to the Tech who did the job and was told it's complete, he then turned to me and said "if he says it's done then it's done". Once again I returned home to see for myself. With the trucks front wheels up on ramps I went to take a look. Yes, they did a much better wipe-down and they replaced the fiber-board, however only the rear one. The front fiber-board remained with it's oil soaked stains, I gently bent the board to find that the bottom of the motor remained an oil stained greasy, grimy, mess. I followed up with another review to FoMoCo yesterday and have not received their reply yet, hopefully they will contact me and offer a resolution. SHAME on the PERFORMANCE FORD Service Department, and their Management, ... I'm done with you! -dp- read more

See all

It's an embarrassment to own a Lincoln when using performance ford. The delivery and service is non existent read more

Stay away from this dealership. The service department in my opinion is incompetent and my situation will be taking us to small claims court. I am anxious to see how they defend themselves on the record. If you have to deal with them, do like me and voice record every conversation whether the conversation be in person or on the phone. Save all text messages and voice mail. You will probably need it for court. I did this and expect to be victorious at trial. Because the service department is so inept I would never buy a vehicle from this dealer, Performance Ford of Randolph or any dealer that has the word Performance as part of their name. Incompetence, in my opinion, is part of their corporate culture. My experience is that they do not return calls, they lie and make things up and the service is subpar. SEE YOU IN COURT, and I cannot wait. Oh yes, I do have every conversation recorded, messages and voicemail are archived and all my ducks are in a row. read more

After 2 1/2 months total being at dealer 2 rebuilds and anew trans still not right! After new trans the next morning left lake of trans fluid all over my driveway . Also truck sat on their lot for over a month and instead of cutting the rotors like service manager said they tried to sell me $800 brake job that wasn't needed. But I did it myself for $600 less and all that was needed was the rotors to be cut like promised. I don't feel safe to have family in truck!! read more

Performance Lincoln Ford - Factory uncut rotor just needed to be cut like promised. They told me they couldn't cut it..Thanks Peter for the lie! - Car Dealers Near Me - Randolph, New Jersey

See all

I write this on behalf of my deceased father. Ford committed deceptive trade practices and elder abuse by taking $5,000 from my father for a lease when he was visibly suffering with stage 4 pancreatic cancer and under duress during the transacton. My father was wearing glasses with no lenses, had visibly peed his pants and could hardly walk. Dad was clearly not in the right frame of mind. My father leased the vehicle on October 10, 2020, putting $5,000 down. He passed on December 24, 2020. My dad had the vehicle for just over 2 months. I requested that Ford do the right thing and return the $5,000. Ford refused to refund the money, and repossesed the car. They took back a virtually brand new car and kept the $5,000. This is fraud, elder abuse, and unjust enrichment. We request that Ford do the correct thing and return the money. Financial abuse of an elder or dependent adult occurs when a person or entity retains personal property of an elder by undue influence or retains the property and the person or entity knew or should have known that this conduct is likely to be harmful to the elder. I believe that Ford unduly influenced my father to pay $5,000 toward a lease, when he was old, very sick and not of full mental capacity. Moreover, by refusing to return the $5,000, Ford has reason to know that its retention of the money is likely to hurt the beneficiary of my father's estate, my elderly mother. Under N.J.S.A. 52:27D-409(a), I am able to report this exploitation to the NJ authorities. Lucca v. Wells Fargo Bank, N.A., 441 N.J. Super. 301, 313, 117 A.3d 1267, 1274 (Law. Div. 2015). Ford's actions also constitute deceptive trade practices under New Jersey law. Under N.J. Stat. Ann. § 2C:21-7, "[a] person commits an offense if in the course of business he ..."[m]akes a false or misleading written statement for the purpose of obtaining property or credit...." Also, [a] person commits a crime of the fourth degree if by deception as to the contents of the instrument, he causes or induces another to execute any instrument affecting, purporting to affect, or likely to affect the pecuniary interest of any person." N.J. Stat. Ann. § 2C:21-16. read more

I've had either a Ford or Lincoln for about a decade, and I've always had a great experience here... Until now. I went in to trade in but the sales rep had nothing on there lot and he wasn't interested in working out numbers. So we left. I went back a few days later to see if they would just buy my car, outright from the lease. That rep Eric agreed to buy my car for the cost of the buy-out from the lease. Unfortunately, he said it was Saturday and I was told the guy that finishes the deal on there back end wasn't there, so we scheduled for Monday. I went back and Eric was not there so another helped. I explained what I was told and he talked to the GM. This rep gave me a $4,000 LOWER offer and tried to get me to cover the difference. He told me the GM there that day was only offering $x for the car. Then I got a call from a Rob to trade my lease in and he promised to get back to me. He never did. Then a David reached out to me to trade my lease in. It's as if they don't talk to each other there. I explained the situation through now. David then promised to be my contact and will try to work out a deal. Still haven't heard back. I called and left him and Eric a message and no one has returned my call as of yet. read more

I wish I took a few minutes to read these reviews before I took my Lincoln in for service! Unfortunately, my experience has been anything but satisfactory, marred by a persistent issue that not only compromises the comfort and usability of the vehicle but also poses a health risk to my family. The vehicle has been experiencing water leakage through the driver's right pillar, leading to a persistent and unbearable odor inside the cabin. This issue has resulted in mold growth, significantly affecting the air quality within the car and causing health concerns, particularly for my wife, who has become sick due to the smell. I have taken the vehicle to the authorized Ford Lincoln performance dealer and service shop in Randolph, NJ, on two separate occasions. Each time, I was assured that the issue had been identified and resolved. Regrettably, this has not been the case, as the problem persists, undermining my confidence in the dealership's capability and commitment to customer service. Upon researching this issue online, I was disheartened to discover that this is a known problem with Lincoln windshields leaking, suggesting a recurring defect that has not been adequately addressed by the manufacturer. This revelation is particularly troubling as it not only affects my current use and enjoyment of the vehicle but also impacts its resale value and marketability. Moreover, the lack of customer service and support from the dealership has only compounded my frustration. The absence of a courtesy vehicle during the service period, despite the vehicle being retained for multiple days, reflects a disregard for customer convenience and satisfaction. Given the circumstances, I am compelled to reconsider my loyalty to the Lincoln, Ford, and Dodge brands. The quality of the vehicle and the level of service received have fallen significantly short of the standards I expected, and I feel obliged to share my experience with my family, friends, and wider community to inform their future purchasing decisions. I'm currently on day 4 of waiting for the manager, Anthony to return my call to see if he can rectify this behavior! Shame on you, for taking loyal customers money & not rectifying this issue!!! read more

Shady sales tactics. Long waits for service. Not a good experience Constant staff turnover. read more

Low quality dealership sales process. .. #1 - Arrived to look at an F-150 that was clearly advertised as certified, for an asking price $40,900. After sitting down with the salesman, he indicated that the sales price was indeed 40,900, but if I "wanted it to be certified", it's an extra $1100.00. Also, this is in addition to their dealer fee of $750.00 plus tax, title, and tags. Essentially, they advertise the vehicle as certified, for a set price, then tell the customer if they want it certified it's more money. Typical DIRTY sales tactics. #2 - Be aware - they ask top dollar for the vehicles in their inventory and offer no flexibility on pricing, yet will only offer wholesale price for your trade-in (that means that they will offer lower than the lowest KBB "trade in value", even if your vehicle is in "excellent" condition). Fine example of a car dealership taking advantage of consumers in difficult market conditions. read more

The oil change was good, the diagnosis was a waste of time. Overpriced parts and labor.

The worse dealer. Don't buy here they are not one of their word. The used cars break down within 2 weeks of buying them. They over sell warranties and tell you they don't cover most repairs. If I could it would be 0 stars read more

STAY FAR AWAY. I had been told by a lot of different people that now is the time to trade in your car since they are worth so much more due to the lack of used vehicles on the lots. So I called Performance Ford, where I purchased my current Explorer back in 2019. I even dealt with the same salesperson, Matt. This is the stereotypical car dealer. From the shady advertising to the salesperson acting like he is your best friend when he doesn't even remember you "I really care about you and Robert (my husband goes by his middle name Mark), and I want you to get the best deal". On the phone he told me "used cars are worth more now, and you are a returning customer- we won't lose your sale over the trade in price". I was concerned about coming to the dealership until (a) I knew they had a car in stock that I liked, and (b) they would give me what was fair for my trade in. Eventually I went in (I live over a half hour away(. I test drove the car while Matt tried his best to schmooz me - he wasn't very good at it. Much too obvious. Anyway, while I test drove the car he said he would check out my car for the trade in. I did my test drive, and when driving back into the lot there was Matt, in my car, going through my glove box! Now what in Gods name does he need to see in my personal papers? And why didn't he ask before he did so? I didn't say anything at the time. I thought about it more after I left the dealership and that's when I was upset. So we sit at his desk after the test drive. He tells me they can give me $xxx for my trade. I wanted more so I declined. After some back and forth I left. Fast forward a few days. I get a phone call from Matt at about 9-10 in the morning. "It's the end of the month and we really want to sell the car today. What will it take to make a deal?" I said I needed more mileage on the lease. He said ok, and you still want to trade in? I said I did and that I would take the amount they previously offered me, which was just enough to pay off my loan. I would need to come up with $3000 down for the lease, so I told him I would call my husband to confirm we could swing it. I spent the next several hours speaking with my husband and other family members and mentally was ready to go get the car. My husband cancelled plans he had and I called Matt to tell him we were coming in to buy the car. He says he has to confirm everything with his manager and would call me back. A little while later he calls to tell me they don't want my trade. I was speechless. I was there at their dealership. They inspected my car. Matt helped himself to my glovebox. They made an offer, which I was now willing to accept, and now they don't want it??? No explanation, no apology. But Matt DID say "I hope we can help you in the future". Is he THAT delusional that he thinks for one second that I would EVER buy from Performance Ford again? I told him as much before I hung up on him. BUYER BEWARE read more

17 minutes agoNEW Anthony lamanna my salesman was great to work with getting me into my new Ranger! Julian in finance was great too. Also Joe Boscarino was great going over the features. Smooth experience from start to finish. read more

I would give 0 stars if it was an option. I never had such a horrible experience with a business before. Set an appointment for 3 weeks out and dropped my vehicle off, I then get the vehicle back and my car has not actually been fixed. I tried to bring it back for them to fix it and they tell me I need to wait another 3 weeks for an appointment after I already paid. I said my car should have already been fixed and you need to drop everything and fix mine first since your mechanic clearly didn't do his job right the first time. They finally said bring it back in and it sat for almost three weeks and they didn't even look at it. I called 7 times and they would just leave the phone on hold and never come back when I asked about the status. On top of that my vehicle is. 4 cyl and they only changed 3 spark plugs when it had 4 spark plugs. Staff is unfriendly, workers are inadequate and incompetent, I could care less how busy you are. You take care of your projects you committed to fixing before moving on to other projects. read more

We just had our F350's oil changed. We told them that because of Covid and loss of job we only wanted to do an oil change and if anything else was needed they had to call us BEFORE doing anything else. They then proceed to do fuel filters and a fuel injection tune up. We had a coupon so we should only have paid around $110 for the oil change but got a bill for $360. We called the Ford dealership we got our truck from and they told us the same service would have been about $260. So they took $100 MORE for the same service. We will NEVER give them our business again. Terrible service and we did call them and told them they over changed us and they did NOT even take the time to call us back. I would give ZERO stars if I could. read more

It took their service group 3 weeks to repair my Transit wagon. And for over $2200, they couldn't dig my van out of the snow and ice where they parked it. My son had to dig it out. Pretty bad, you're better off going to Morristown Ford, but they're only a little better. I'll give them the 4 days for the holidays, but way too long, too expensive and no courtesy to dig the vehicle out of the snow read more

I went to see a vehicle that was listed online as inventory. "It was sold" "Picked up the day before". BS. It's still listed. I question if it ever really did exist. Watch out!!!!!! Tried to add a "Dealer, BS BS BS fee" of $799. Drive right by this dealer. read more

I agree with most of the reviews that this place is shady to the core!! please go elsewhere, I'm still waiting for my reimbursement on a Tire and Wheel warranty that was cancelled over 3 months ago . I have been in contact with the dealership several times and still no check, I spoke with David M in finance a few times now and he's saying my check should be in next week!!! let's see if this gets resolved and I receive my money!!! I also never got a call back from the GM , which I left my name and number for couple times to address my concerns... Save yourself the aggravation and go elsewhere. read more

They are the stereotypical shady car dealer and the reason why you should never buy a car at a dealership anymore. You will never get back the 3-4 hours you wasted there only to get the worst deal you can imagine. Do not go here. Edited to add that I purchased a new Lincoln here on 3/26/22. read more

Had a 2011 Mustang GT brought in for a noise, was told it needed engine work for almost 6,000 dollars. I originally refused & considered to sell the car. Service Manager convinced me to fix it saying "its worth it since it's a nice car" went on vacation & when I came back, I picked up the car & the same noises occurred. Brought in & was told the car needed a new Engine, that it would cost 15,000 dollars to repair. Nothing was done to fix this issue, they only offered 500 dollars to buy the car. Had to sell the car to a different dealer for almost nothing. read more

Brittany Drake my sales person at performance ford Lincoln was awesome to work with. Dave in finance was very nice as well. Joe the delivery coordinator was great once again going over features. read more

Unfortunately, buying is a good experience. Service, not as much.. As a customer, you want to feel like your problem matters to someone, not feeling that from here. Is definitely a reason to rethink this dealership location. Sorry !! read more

THIS DEALERSHIP HAS BEEN AWFUL TO ME. At first, they were GREAT. I even gave a down payment on a car the same day I talked to them. MISTAKE. Because of Coronavirus I LOST MY JOB and asked for my down payment back. This was on 3/24/2020 and it is now 4/17/2020 and NO RESPONSE. I called over 7 times, spoke to 5 different people and then TODAY I saw they LOWERED the price on the vehicle I placed the down payment on by $3000!!!! I finally disputed this transaction with my credit card company, the only reason I waited was because I was going to give them the benefit of the doubt during these hard times, but apparently-- PERFORMANCE LINCOLN FORD OF RANDOLPH, NJ ONLY CARES ABOUT THEMSELVES. I am APPALLED that they would treat people like this. I am small business owner myself so I know how to treat customer and THIS IS NOT IT. I have yet to get my down payment back, but maybe they will FINALLY call me. read more

I have a Ford Explorer ST almost brand new still under warranty and today just 2 days before my family vacation I realized that the third row seat does not fold (electric feature). I cannot fit all my luggage without folding the seat. Called service who told me to come back within 4 weeks since they are very busy....again I am leaving in 2 days.... Explained the situation about my vacation and they told me "sorry" but we cannot help. Service just asked me one question: Did you buy your car here? No? So call the dealership where you have purchased the vehicle. Basically now I have a over 60k$ car and when I need service under warranty I cant get it done to leave on vacation. They don't understand that I am not choosing to bring the car now for service. The car just does not work and need to be fixed now so I can just go and enjoy the vacation. I was expecting that at certain point with so many bad reviews the management would finally get their service level to a reasonable level but I guess I was wrong! :-( read more