Erik Matos The Service Manager at Joyce Honda Denville NJ was excellent in stepping forward and taking my insurance claim and seeing it to the end, very professional and even going beyond normal routine to make sure all paperwork was done correctly. The actual work performed in a timely manner in and out same day. Congrats to the service team. Thank you very much Erik for your patience, calmness and your ability to see thru the main issue to me which was the other company's insurance and get the right paperwork completed quickly even though it took some time for them to complete payment back to me. I can say with out Erik stepping in and following thru I still may be waiting. Happy to say all is done THANK YOU SIR. REGARDS Anders Erickson read more

I wanted to thank Roger, Khalil and the General Manager of Honda of Hackettstown for the most horrible car buying experience and telling us that "we were buying the wrong car". They forced us to go to Joyce Honda where we were treated fairly and where we ended up buying the same exact car (2026 Honda HR-V LX AWD, Nordic Forest Pearl color) for the price we wanted. Thank you very much to Michael Harris of Joyce Honda in Denville for the best customer service that my mother deserved whom has been a loyal Honda customer for all these years. Anyone who would like to get the best customer experience and be treated with respect, go see Michael Harris at Joyce Honda in Denville. read more

Terrible service the advisors have zero interest in helping a customer and the service takes to long and when the advisor finally does they come back with a bunch of unnecessarily expensive parts estimate and read more

Went there for $49 tire balancing. And estimate on timing belt replacement. Service rep opted to let me know, car is old and when timing belt breaks to junk it....wtf??? Fuck these people!!!​ read more

Joyce Honda - Simple tire balancing..... With unasked for repair estimes??? - Car Dealers Near Me - Denville, New Jersey

I went in for regular maintenance on my 2023 Passport. Not only was I met with the rudest and most useless advisor Conor Kearns but they left oil all over my driver cabin, destroyed a piece of trim off my window, and tried to upsell me on stuff my vehicle did not need. On top of that they tried to charge me for the piece they broke. This dealer and its patrons are not good at what they do. Plus the service manager is even more useless than the advisor was, just siding with the advisor without actually knowing or looking into anything. Avoid doing business with this dealer at all costs. read more

I bought my car here years ago and had it serviced here but not anymore. The dealer makes their business based on service and related charges over more specifically overcharging customers. I found another dealer I give my business to and a local mechanic for the easier maintenance ... oh and I just bought a new Toyota Camry :) read more

Nickel and dime-ing after purchase. First time I have ever had to pay for registration on pickup. Isn't that what title taxes and fees covers? not here. Shop somewhere else. read more

Awful service! I went to Joyce Honda for rear brakes, arriving at 1:45. Using a service special that included installing new brake pads and cutting the rotors, I received a text from the service advisor at 3:50 - 2+ hours later - advising me that my rotors could be cut, and asking if I still wanted the service. I texted back a polite - yes - wondering, though, why does he think I am here? I was then told by the "brilliant" worker that it would be another 2 hours before it is done. Well, just short of 4 hours waiting, the "brilliant" worker took $20 off the price. Maybe he thinks that $20 could buy off inconsiderate and unusual business practices. read more

I went to Joyce Honda John was nice he was driving my car to get my ready for inspection. He tell to come Monday see if ready for it.

This is for repairs I had Lloyd as my rep. He went above and beyond to help me out. I would highly recommend him as he solved the problem with my car and listened to my concerns. read more

Careful with these Grecco family dealerships. Can't find some on Yelp anymore. Family value and dealings are catching up to them. Take a drive to more reputable dealers. Can't even list the issues I had with my vehicle. I just ended up taking it to another dealer. Questionable sales communications read more

Everything! I was looking for a specific color and model Gina went above and beyond to stay in contact and find out if they had the car. Then absolutely Seamless from start to finish. No high pressure sales, extremely knowledgeable and everyone is super friendly. Mathew our sales person couldn't make it easier if he tried. Abdul the finance manager works with your budget to do everything right by you. I really felt that family feel at that dealership which is truly rare. read more

"Wow! That was easy!" Is my overall review. However, Joyce Honda exceeds in exceptional sales person (Johana Horta) in listening, results, and civilized communication. I was not financially threatened, intimidated or distrusting. It was as if a dear friend was selling me a car. The 2nd half of financial aspects handled by (Abdule Sedaat) once again a delight. A genius. Behind him a picture of The President of the United States with his daughter! Exceptional breeds exceptional and that's how he handled my numbers. I will recommend Joyce Honda to EVERYONE. Make no mistake and inquire with above key individuals and you will be in safe hands. ~SM~ read more

Joyce Honda - Car Dealers Near Me - Denville, New Jersey

Denis is the man! After my lease was almost up for my previous car, he was very helpful with getting me a new car. Great service all around here read more

Shady as Hell! Came in knowing what I needed done with a service ad for rear brake pad replacement and rotor resurface if necessary for $300. This was a pre-booked appointment and they were not that busy so you would think it would take them 15 to 30 mins to get back to you on the inspection to get back to you to honor the ad special or before they do any work at all. It took them over 1 1/2 hours to tell me that the brake work was going to be about 7 times the cost of what I came to intentionally scheduled to have done because I also needed to bleed out the old brake oil ( see circled cost of estimate) photo to follow. I will put in a complaint to the Better Business Bureau on the Joyce Honda Service Department for hustling their customers to commit to items of work they do not need, so they can charge what ever they want thinking the customers will not catch them. Management sure changed for the worst here, cause I had the exact requested service performed 2 years ago without issue. read more

Unfortunately, this dealer service center has gone way down hill. I been buying cars from Joyce Honda for years and they always had a great service dept......."Not Any More". My 2010 Honda Crv was at 250k serviced here every 5k and my 2015 Accord As well. When I bought my 2017 civic in 2019. I noticed that the service writers, Ray, Toni and a few others were gone and the service manager was new. Now poor service, disorganized, not friendly. I just brought my Honda Crv for service and specifically told the person to who came out to talk with me (after waiting 20 minutes) that I was replacing my 2 front tires with an alignment and all the rims are perfect and to be careful not to scratch them. "Son of a Gun" , I got home to clean the car there was a long scratch in the rim. Please take your car to another dealer as this place has changed for the worse. read more

Car dealers... where you expect to see only the bad reviews. People never leave good reviews of car dealers. So okay, a few years ago I was in a bind with a Focus with a bad transmission (this is how they all were made) and needed a replacement. Joyce was the closest Honda dealer. I walked in, simultaneously trying to walk off the lot with a car and not project desperation. I didn't get a great deal on the new car, but they gave me more on the trade-in than I probably deserved, so not bad overall. Their financing program was easy, they weren't pushy on the sale. Fast forward to service. That's make or break, and here, it's make. I was offered 10 free oil changes with my new car. First time I came here for one, they had no record of it, but they gave me one anyway. By the third time, I finally gave them the name of my salesperson and the questions have ceased. But in all that time... they believed me. I applaud that. The service prices have been very reasonable, the technicians have been honest and told me what I did or didn't need. I'm spending far less on my Honda at the dealer than I did for an independent service location with any of my previous cars. They've been willing to drive me several miles to my workplace if I had to come in on a weekday, and then come pick me up again. Very strongly appreciate that. Touches like that keep me coming back. read more

Shout out to Johana for her amazing work at Joyce Honda. I bought a car a few days ago and she was helping me with absolutely everything. Great attitude and always trying to clarify every step. read more

Came for a 5000 mile service and sat for 1.25 hours. Service rep never came out to speak to us. I had to search out the service person for assistance and then I was told our rep was in a meeting and my paperwork was not ready. Poor service rude people. read more

Made an appointment for brake service based on the technician's recommendation during a recent oil change. After waiting 30mins in the combined bottlenecked 'appointments' and 'express oil change' lines, I left my car with an estimated 2hr wait time. Six hours later, I call for an update only to be told by the technician, "Oh, I tried calling you several times!" (he didn't), "It turns out you don't need brakes at all, come pick up your car." During previous services, Joyce Honda has failed to properly replace the oil cap resulting in a large leak on my driveway, as well as spilled transmission and brake fluid on part of the engine, which they generously cleaned after telling me the car could've caught fire if I'd let it go(?!). Three strikes later, I'm finding a mechanic who doesn't treat the car I need to work like a science experiment. read more

If I could give the used car and service department zero stars I would. They make appointments and then have not record of the appointment that they called and made. The car has been nothing but problems. The serve receptionist is rude. The manager is apologetic but of no help. I suggest buying elsewhere unless you enjoy dealing with a circus act! read more

The service is usually good but I hate buying cars here. For some reason, I always go back (it's the closest dealer to my house and I like Hondas). This time I took my 12 yo daughter. The car we wanted was $4k over MSRP, they offered us $3k under the online asking price for our trade-in and when I asked about it he said there is nothing he could do. Then when I got my husband on the phone, he said he would email him numbers so the ladies could go home. My daughter's jaw hit the floor. Last I checked it was 2022 and both men and women can legally drive and buy a car? read more

Service review: This was my go to Honda dealer for 5 years. I've got so disappointed few days ago. Absolutely lazy. Rep. (Jonathan) Asked Me to put the tag on the mirror and ask me to read odometer for him. That's his job. Never saw this guy before. Must be the new. Or I missed him. One of the worst rep. That I had. So unprofessional, he forgot what I told him to check on my car. He said, it will be done in 3 hrs. Bullshxx. And most importantly, I spent $600 service and got 0 explanations about what they did. 0 explained. He saw my face but he just handled over paper work to receptionist and walked away. Lazy attitude. I don't deserve to get this kind of shit treatment from him. I saw guy who spent $145 on his car. His Rep. kindly explained to the customer what they did and what went wrong and spent few mins. With him. And I have to find my car. Receptionist told me it's outside you just have to walk around. (Ok...) I used to like this place a lot. Quick and professional manner and this guy, totally ruined my Joyce Honda's 5 years service experience that I had. Hire someone better, Joyce. read more

If you are looking for a new car, stay away from this dealer. CR-Vs are 3K over MSRP. The sales manager was rude and difficult to work with. I took my business to Honda Hackettstown, where sales management was much more pleasant to work with and they offer free oil changes for life. read more

It's been over 2 MONTHS for them to finish repairing our car. After the first month they said it was all done. They came back to us and said a the check engine light came on. Every week after that they kept saying they will fix it and it will be ready soon. It's been another entire month and they still haven't fixed it or even given us any answers. They didn't even give us a loaner. We need that car back!!! Just overall horrible service and terrible communication. Very disappointed and will never go back to this Honda dealership for anything. read more

If I could rate 0 starts I would. They called me stating there was a VIP event and offered to sell me a vehicle at MSRP. Drove from out of state to make the deal only to be told by a salesman and manager that this should not have happened, and that they have no reason to sell it for any less than 4000 above MSRP. As a courtesy as to not waste my time, they offered me a low ball offer on my trade in which they made sure to deduct $480 for the tires as well. There was no accountability, no resolution and no deal. Just a bait and switch. Be wary dealing with this dealership. read more

I like the people that worked their but I didn't like after spending thousands of dollars on cars there was no one that couldn't help me to put my front plate on my crv, the frame that hold the plate was stolen with the plate and when I called and went there to see if they can give me one that was used they didn't even bothered to do it, they wanted me to pay for a new one in which I was very upset about after I bought all my cars from them. If that's how they treat a loyal customers I will not be buying anything else. read more

Brought my 2017 CRV in to replace the gear release knob (it snapped off). It was about $45 and I kept the receipt in case of a recall which happened. When I went back I got the run around from the service department. They lost me as a result. read more

I would rate a 0 if I had that option. Back when we bought our 2013 Honda Ex in May 2013, they put it in writing via email that they would sell it to us for $22,900 "AFTER" taxes and fees. I said to myself, wow thats an awsome deal. I went to other neighboring Hondas and the closest I could get it was $23,000 "BEFORE" taxes and fees, so we went ahead with Joyce. We went through the formalities of the deal and after my wife signed the forms, I saw the receipt, said $23,190. I said to myself ehhh it's only $290 more. BUT! as I kept reading down the contract, $23,190 was the price before taxes and fees and the final cost was $25,954.20!! #$%@! Talk about buyer's remorse! We basically got played for $3,054.20 more than what was agreed upon. PLEASE DON'T BE FOOLED LIKE US!!! STAY AWAY FROM THIS PLACE. BTW!! Document prep fee is $399?! wtf?! anything over $250 is a rip off. That's what I get for trusting people. Well played Joyce you @#$% peice of @#$%! They can't say anything to me, I've already paid my Honda off in full in 2017. read more

Waiting here at Joyce Honda pre-owned dept for something (great service, - these guys -including Cory Wiesel - all so low key and not pushy)...but was very impressed to see VP Tom (part of the Greco owner family I just found out), and Sales Manager Angel Perez come out with brooms to sweep up remaining floor dust from car driven out of showroom. Pride and setting the example from the top. Very impressed. As long as I'm in North Jersey I'll be a loyal customer because of the simple respect, honesty, good prices. Highly recommend these guys. read more

Took the very ancient antique Accord here to see what the "Maintenance Required" light was all about. From beginning to end, I was nothing but impressed. My appointment time was honored, then John in the service department called me to follow up, told me what was being done, including many complimentary checks. I even got an oil change, and enjoyed a cold beverage in the lounge. When I got the bill, the price was so good, I paid and sped away before they realized their mistake! Great job, team! Worth the gas and tolls from Queens! read more

I went in for an oil change and they chipped the paint off my bumper. (My car is Honda 2015) I scheduled an oil change which was done rather quickly about an hour and half. When I left it was raining really hard so I didn't look at my car. When I got home I noticed that a piece of paint was chipped off the bumper. On my receipt was also an advertisement saying that they work with an auto body shop to fix scratches and chips which was conveniently there. I Called the dealership and spoke to Aaron and told Him they chipped the bumper. He told me to bring the car in to take a look at it. I go to the dealership and spoke to Ed the manager at the time it was about 5:30p. The worst manager I have ever encountered the level of customer service is something I had never experienced. I explained to him the situation and asked why didn't they give me a paper that had the scratches from the beginning and he said because customers don't like that. That's so they can scratch it and have you fix it with them. SCAM!! He said that all the mechanics are recorded so they wouldn't do that. I told him if he could look at the camera of the mechanic or when I brought the car in to see if it was there and HE TOLD ME I NEED TO PAY HIM FOR THE TIME HE IS GOING TO BE WASTING LOOKING AT THE CAMERA FOR ME AND THAT I COULD PAY HIM IN CHECK. What manager or dealership says that to a client. He should be trying to prove me wrong. HE TOLD ME I HAD TO LEAVE THE PROPERTY OR HE WAS GOING TO CALL THE POLICE. I told him to call the police. The police came to the dealership and he was trying to tell the employee that brought the car to the mechanic to lie to the police saying there was a scratch there already. I explained what happened and police said he had to look through the video. His excuse was no one that works the camera was on shift. The police said they will come back the next day. The next day I got a call from the officer and when he went to the dealership they showed him that the cameras have not been working for a whole week. Now I'm stuck fixing the chip out of pocket. If my car broke down next to this dealership I would seriously walk 17 miles to the next one. I would give this 0 stars if I could. read more

Joyce Honda - They chipped my bumper. - Car Dealers Near Me - Denville, New Jersey

There are a lot of scary reviews on here but they are nit picking on teeny items and not looking at total experience. Let's face it. Should you choose to accept it, buying a used car can be one of the worst 1st world experiences you will ever have. The things you should always be looking for outside of a quality vehicle is a fair price, straight forward contracts, and hassle free buying experience. You will get all those things at Joyce Honda. The whole Joyce Honda staff took very good care of my husband and I. We saw the car we wanted online and called ahead to inquire as to whether or not the finance team would accept the proposed price we could afford. Our salesman Corey said he would talk to his manger and call me back. Within 15 minutes I got a call back and he said they could get close. Once we got there, Corey had everything set up for us and we proceeded through a speedy and no shenanigans sales process. No back and forth, no gimmicks. What we could do vs what they would do and they came in slightly under our asking bid. Bottom line is we happily bought the car we wanted at a very fair price. The value and straight forward customer care we received shows why Joyce Honda should be an industry leader. TJ, Andre, and especially Corey were absolutely all pleasures to work with. So when you are ready for your next vehicle, be sure to give Joyce Honda a shot to earn your business. You will NOT be disappointed. read more

Joyce Honda - Well taken care of used car - Car Dealers Near Me - Denville, New Jersey

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Been a happy Joyce client for 5 years since I left the lot with my 2012 Civic. I have always relied on their service center to maintain and keep my vehicle in tip top shape. The guys over at service are the BEST (thank you Ernest!) Sadly, it's time to part with my car as I no longer need a vehicle. I came back to Joyce hoping to have an appraisal done of the value of my Civic, only to be told that the dealer only allows same day appraisals if behind sold today. I said fine, I'd wanted to do what any vehicle owner in my situation would do - think over a few different offers before making a decision. Then I said f--k it, I'll just sell today. Drove my car back a few minutes later asking George to appraise my vehicle. If the price was reasonable, they could take my car. Was told shortly after that there was no more time in his day for an appraisal and to come back a week later. Almost as if he forgot he had informed me TEN MINUTES earlier that the dealership only accepts same day appraisals. Obviously, this man had no interest in appraising my car and decided I was not worth his time. Well sir, I hope this review is worth yours. read more

4:24 pm I pulled in Joyce Honda for an oil change. There were 5 cars including mine. It's now 6:08 pm and my car has just been pulled to a bay. I completely understand an hour is a lot to ask for but as I see it I'm looking at maybe pulling out of here by 7pm. That right there is sorry service. I come here for the coupons and convenience Groupons are reasonable. So if you plan on coming here for a simple oil change better get ready to be here most of your day. This is one of the many reasons why people don't go to the dealer. read more

I dropped my car for repairs last night for scheduled appointment today. Never heard from dealership service department. Called 4x put on hold 2X for 6 plus minutes, called again 2X and was disconnected before anyone answered. during the first 2 calls woman answered, first call she said she would look it up, second time said she was looking for a manager. It is fortunate I don't necessarily need teh car tonight otherwise I would be using much more descriptive language as to their performance. Did i mention I received a notice about bring my other Honda into their dealership for maintenance visit? Paul Miller will be my next stop. Have reasonable certainty their customer service is better. And now for Millennial opinion, CX in this case would be POOR and they should wonder after purchasing 3 cars from them I opted to go with Chevy in 2019. read more

I recently purchased a 2019 CRV from another dealer. Unfortunately I hit a pot hole, cracked my rim, and needed the tire replaced. Joyce Honda ordered my rim and tire. Scheduled my appointment and completed the service, they also arranged payment through my platinum coverage. I noticed when I got home that they put a different tire brand on the replacement of my brand new car! This was not disclosed to me and I am very upset. This otherwise would have been a positive review. How could you not replace with the same tire and/or tell th?? Proceed with caution. Because this location is so convenient, I decided to give it another shot. I called today to schedule an oil change and a recall service. The lady on the phone stated she was unsure if they had the required parts for the recall and I would need to confirm first with their parts department before making the appointment. The poor customer service continues. The attendant lacked the skills to complete this verification and schedule the appointment. This was the only detour I needed to decide not to move ahead. I scheduled at another dealer, quickly and almost effortlessly. read more

Pleasant Place for a B1 Service Called this location to see if I could bring my car in for a B1 service. The representative not only was able to tell me about how long the current expected service time would take but also what a B1 service was and if the current Groupon offer was applicable. Wait What?!?! Someone answered my questions without having to ask someone else for the answer? Color me impressed. So I brought my car in and drove up to the service center where the garage doors open automatically for you. Drove right in and was greeted by a friendly service associate. We did the "first time your car has been here dance" and then squared away the paperwork for the B1 service. Again I was advised how long the B1 service would take and was politely directed to spend my time waiting in either the TV waiting room, the quite waiting room, or outside to enjoy the great weather we were having. Did the service take a little longer than estimated? Yes. Did I mind? No. But how is that possible you ask? I will tell you my good Yelper. The overall experience was pleasant. I spent my time waiting by checking out the 3 different waiting areas. I noticed the TV waiting room had coffee for those who depend on it to stay sane and/or awake. The quite waiting room had a receptionist who kept the mood light and pleasant both while on and off business calls. And the benches outside allowed for some time to sit in the sun and relax to the sounds of light traffic passing by on Route 10. When not watching TV or leafing through magazines I took the time to do what many of us do now, look at my phone antisocially to pass the time. When the time came for my paperwork to be presented and told how the service went, it was discovered that I was interested in using the previously mentioned deal from Groupon. No big deal. My service agent told me to wait for just a minute and he would revise the invoice to reflect the deal from Groupon. A minute or two later he was back, asked to see the Groupon deal, he pushed a few buttons on my phone and the transaction was complete. Look at that, no run around to make use of a Groupon that wasn't presented earlier. TLDR: Knowledgeable staff, pleasant waiting areas, no hassle to use Groupon deals For reaching the end of this review you receive a +10 to UFC voting buff for 5 minutes read more

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Very friendly and professionally run dealership. Communication was clear and process was easy.

the buying experience at dealer was terrible, dealership has no respect for the customer i felt like they were doing me the biggest favor by selling me a car read more