Below is a follow up to my situation. Glad I am still on their marketing list. Hi Chris, As a matter of fact, as I stated right in my first phone conversation with you that I dislike being lied to. Upon closing the deal with the car-of which I paid full price. I had proposed that you keep the ski rack and give me a credit, and you said, in the presence of several of your co-workers, that you would get me the second key to the car in addition to a full tank of gas and I could keep the rack. At that time I did not realize there was only one key. When my plates came and I called for the second key you had no memory of our conversation and would not stand by your word. Ending what I had considered a decent working relationship.....FOREVER. At this point, I have done nothing to remedy the situation on my end-which is VERY unlike me. I am a tough person and I figured- 'my bad, I should have gotten that in writing'. Caveat emptor. Aside from doing a little research on a nice LIER LIER billboard for outside your dealership and a bad YELP review I have not done my usual retaliation for a situation where I am treated this badly----DO NOT contact me again! But please, feel free to use me as a reference as I would love to warn others of your shabby service. Thank you, Kim Date: Tue, 18 Sep 2012 15:34:18 +0000 From: chrish@willeyford.com To: kim Subject: Thank You From Willey Ford Lincoln Dear Kimberly, It has been my pleasure to assist you in purchasing your BMW X3. If there is anything that would keep you from rating my service to you as excellent, please contact me right away and give me further opportunity to provide you with best service possible. Referrals from clients are earned. I want you to be 100% confident in referring me to friends, family, neighbors and co-workers. I want to earn that right! Please don't hesitate to contact me with any questions. Always at your service, Chris Hansen Internet Sales Manager Willey Ford Lincoln 1-801-879-6878 chrish@willeyford.com read more

Short story, I purchased a vehicle from Performance Ford in Bountiful. I picked it up (it was supposed to be detailed) it was filthy. I drove home without temporary tags (because they didn't put them on and told me it was ready to go). Within 5 days, the computer was frozen and I couldn't drive my car. I towed it back to the dealership, and they didn't have answers. It was weeks of unanswered phone calls and the technicians saying they didn't know how to fix it. In the month of June, I had my car for 5 days, and I had to spend $1100+ to get it fixed. There was no customer service from the sales team or the service department. I would not recommend going to Performance Ford in Bountiful. In fact, I will not be visiting any Performance locations and I don't think I'll ever purchase a Ford again. read more

We were on a road trip (7,000 miles, 18 states) and needed to have a LOF and rotate the tires. We stopped at Performance Ford (without an appointment) and the Service Manage, Gwen, got us in and out in 45 minutes! What else can I say, except the total price was less than $46.00 too! Thanks to Gwen and Performance Ford Lincoln... you're great! read more

4 O'clock appointment for an oil change, it's now 5:30 and, I'm still here. Waiting and waiting. I'll take my business to Burt Brothers or some other location. They're upfront about how long it could take. Also, maybe have your Service Employees pretend they care. Could help in the long run. Just saying. I'll let you know if I ever get to leave or, die in the waiting area. read more

I have bought four vehicles from Performance (and Willey Bountiful Ford when it was called by that name). Adam (Manager)been here for years) and Andrew are solid, honest people who take great care of me and my family in our vehicle buying needs. This company has earned my trust and mbusiness. I am treated with respect and the deals are fair. I drive out of salt lake and the south valley to buy in Bountiful at Performance Ford it is worth the time and effort. I highly recommend you skip Ken Garff or the Miller Group as you will be happier in Bountiful at Performance Ford. read more

I received a call last week from a salesman that wanted me to come in and look at my lease because it was close to ending. After I came in and spent 2 hours with a salesman looking at new cars and deals they go to crunch numbers they told me I was 17 payments away from the lease being up! 17!!!!! I asked them why they called me to come down in the first place the reason was a "curtesy" call to everyone with a current lease with them. The manager came over said it made no sense to get out of my lease right now. Complete waste of time and a poor reflection of customer service.. read more

I HAD SUCH A GREAT EXPERIENCE AT PERFORMANCE FORD!! So I went in to have an after market part installed on my 16 FUSHION! After watching you tube the tech said 1/2 to3/4 to install. So ANDY WOLFGANG was my service advisor and told me it was going to take longer but they would get it done! Shortly after maybe being there an hour and 15 minutes my car was outside ready to go! I was so excited! I felt like they had treated me like family and that's why I have them 5 stars! Especially ANDY!! Thanks Andy!! read more

5 stars for Tyler Thomas Richard and Dustin were cool too. Whoever is behind the desk is a joke. Explained to them IN THE BEGINNING what I wanted and what I could do. Explained I'm a former car guy and know they can only do what they can do. Had my own financing they gave me pricing and I said I'd talk to my wife. Kept calling me over and over trying to get me in and to bring my wife finally brought my wife then they tried to Jerk us around on the price and everything else. Thought it was rectified then they said they'd send someone to my house with the truck to see if it fit in my garage. That was the only thing. If it fit in my garage we had a deal. Guy says he's on the way. Then they call and try to up the price again. 2013 f350 platinum with super high miles and rips in the leather a ding in the door non certified pre- owned with options that didn't even work and all of a sudden they have to up the price.i feel like integrity is a big part of any sales position but whoever is behind the desk at performance is the exact type of person who give car salesmen a bad name....trying to squeeze me for more money once they know if it fits they have a deal. Two 50 mile round trips wasted gas and hours of wasted time for absolutely nothing. read more

I cannot be more thankful and appreciative of the service I received here at Bountiful Ford. I was driving cross country from Los Angeles to Detroit and ran into transmission problems. After calling every Ford dealership in the Salt Lake area I decided on this location. Andy and everyone in the service center did everything they could and were able to get me on the road the next day. You guys rock!!!! read more

I had my Ford F1 50 serviced at this location and I was very impressed ! Fast friendly service, and a wonderful waiting room that was super kid friendly ! I live in Kaysville but I drive all the way to bountiful because they are the best dealer I have found! read more

I came out of my way to Performance Ford in Bountiful due to undesirable experiences at other dealerships in the Salt Lake Area. I am so glad that I did, it was well worth the drive from West Jordan to purchase my new Ford F150. Andrew in Sales was happy to help me with any questions, no matter how much time it took. I never felt pressured to buy and he made me feel that he was trying to find a payment that worked for me no matter what they needed to do. Jack was friendly and made the financing process personalized and comfortable. I was impressed by the process compared to my last and how great Jack was. He was happy to answer any questions and exchange jokes to ease my nerves. Brittany in the Service department was so cheerful and happy to help as well with getting some hooks and spray in bed-liner installed. She walked me through a few options for bed covers that I was looking at and helped me see the pros and cons of both. I never felt like I took too much of their time or that I was being an inconvenience to them. Amazing service and experience that I will look forward to each time I get my car serviced or buy a new vehicle. Thank you! read more

When I walked into the perform service center I was greeted immediately they gave me a ride to go get breakfast in the came and pick me up all while doing an excellent job and oil change. read more

Great service and overall pleasant experience. In one stop, several maintenance needs were met. This was my first service experience at Bountiful Performance Ford -- I will definitely be back. read more

Horrible over all experience turned good ! Saw an Ad online through KSL for a vehicle of interest 2017. Was met by a very nice sales guy by the name of Tim B. He was new to the company but was very sweet and tried his best to work with us and his managers there to help us despite our overall experience. Tim is in no way apart of my complaint . Once I went into the store and met with Tims manager the price and story had changed on the car we wanted . We we're handed over to Anthony M. Whom proceeded to tell us they are a fair price dealorship and had no room on their cars to make a sale . Even welcomed us to leave once we refused to pay over priced MSRP tag on the listing . We wrote down a reasonable deal only to receive a note back from the big man with "Ha Ha Ha "we don't have that much room to work with like you think , with an offer that kept us at the sticker price out the door. Written in green highlighter ! No discounts are given even after offers they have ! Update ! Received a call from Devon very next day after I posted this review . Devon is the big man on campus and took the time to hear my feedback and actually asked how he could earn my business back! He promised my concerns with management styles we experienced were not only addressed but taken care of . Was surprised they actually cared ! They do follow up very well and after the call I received from Devon and nice text from Tim I changed my rating . Thank you for caring enough to follow up with my concerns . If you go to this dealorship make sure you see Tim B . To buy a car ! I truly believe he is an upfront and honest guy that will do what he can to find a car to meet your needs ! read more

Two stars for the people. 0 for the experience. I want to be as detailed as possible to show this isn't an emotion based rant but rather an order of events. Part one- The Purchase We purchased an Explorer in March of 2017. Our salesman, Gage, was great. He was attentive and prompt. We fell in love with the Sport Edition and then began the dreaded process of negotiating price. This is where the experience turned for the negative (it usually does around this point of buying a car). Jera was the sales manager that day and was doing the typical back and forth "let me see what we can do". We got a price that we felt very good about. I specifically asked multiple times is that price included everything- tax, title, license, the sitting fee, docking fee, fee for the water bottle, the fee for asking so many questions, etc. He said the price shown was all inclusive. Needless to say, it was not. By the time we got back to the finance manager the price had jump $27/month. We worked on the price and they through in some tint and other add ons to close the deal. Robert, the finance manager, was understanding and helped the best he could. I still feel sick when I think about Jera and the slimy way the deal was offered. Part Two The Tint Robert hooked us up with one of their tint vendors as part of the Jera/pricing lies. We went to drop off our car only to find that we needed to schedule a loaner car. I guess they didn't think we wouldn't want to sit there for the six hours it took to get it done. So, we scheduled it with a loaner car a week later and went back. We picked up the car only to find that there were significant cuts in the seals of windows. Chunks taken out. And because Performance Ford had recommended the illegal tint, the light shown through those missing chunks like a ray beam. We drove it back and they said they would get it fixed. Third time is the charm right? Well we got another loaner car. One of the things they make you sign says you cannot have pets in the car. This car was a mess, full of animal hair. To the point I took pictures and had to vacuum it out before I picked my daughter up. On top of that, they left us with less than an eighth of a tank with the fuel light on. I digress, back to the tint. This time, when we got the car back, it peeled off two days later. Fourth time and 6-8 weeks later, we are back. They got it right... I wish. This time there was no tint put on the rear quarter panel windows. Jamon, the owner of Suntint, called and offered an apology. He was nice. His tint was terrible. So for a 5th time, we took it in and got it done by another company. We have tint!!! I know you are reading this thinking- get over it, it's tint. Not a big deal. What made it a big deal to me is the fact that this was what they were doing to make the deal "right" after Jera lied to us. This is what was supposed to make everything up to us. It did the opposite. It was horrible. From Jera on, the experience was awful. Scheduling a loaner, dropping the car off, the back and forth, it all adds up quickly. It takes a lot of time. It's stressful. I hated it. The tint was just part of it, but it was the most extreme and most pertinent example to illustrate the situation. Part Three- The Verdict Performance Ford has some great people. None better than Natalie. She was amazing through the whole process. Performance Ford has some real issues. If you are looking for honesty and a quick process, don't go here. I would never purchase a car here again. I couldn't imagine anything worse. I would strongly recommend you look elsewhere. The $400-$500 you may save will not out weigh how brutal the experience is. It was not until July that our issue was resolved. Five months after purchasing our car. I would not recommend this to an enemy let alone my friends. Why listen to this? Cause I have nothing to gain from this. Just an honest customer experience. Honestly, I don't really care if you do. Is this a one time issue? No, it can't be just us that ran into so many issues. I believe this happens all too often. read more

The absolute best service experience I have ever had! They took care of an emergency repair that came up the last minute while heading out of town. Thank you for being friendly and accommodating! read more

If I could give them 0 stars, I would. Went down here for a great deal and a good rate. What I found was shady business and salesman and lenders who want to do nothing but give you the run around. Told them what I wanted, exactly.. they tried giving me an invoice charging what I didn't ask for. Told them to remove it. They did. But not before telling me I was approved for an interest rate I clearly wasn't. So after driving my new car off the lot they call me a couple days later to tell me financing was denied because I lied on my credit application and stated I made more than I did. (The numbers were off by $140/month.. and jack knew my financing would come back denied because of this.. but he did it on purpose) BS. The lender sat in front of me calculating my actual numbers through word of mouth only to tell me that my "gross monthly income" I estimated on my credit application was the number he submitted to the banks. So, after knowingly entering an incorrect number into the computer and waiting for my check stubs to be sent he tells me I either need to find a co-signer or take the car back because the bank denied me financing AGAIN because they lied AGAIN on my credit application to these other banks. So after 5 hard inquires to my credit and dropping my score and I walked in with check from my bank I went and I got approved on my own... they wanted nothing to do with me or my financing. They only wanted to take the car back. Fine by me. I'll go down to ed kenley where they'll MATCH ANY PRICE OF ANY VEHICLE or even pull vehicles off other dealer's lots AND add a lifetime power train warranty.. free. Ladies and gents. Do not buy from here unless shady business is a requirement for you to deal with them. Update: 4 days after returning the vehicle, they sent it in to be repossessed. This dealership is a joke. read more

BE CAREFUL, DON'T TRUST THEM. I bought Lincoln MKT from them paid all costs and shipping cost by cash. They promised to shipped out the car next day, waiting already 2 weeks still not received the Car, everyday saying different story and still Car not shipped out yet. I spoked with their manager, he said nothing to do, the shipping company haven't picked up the car yet. Shipping was their responsibility, because they offered me shipping price 900$ for next day shipping and i paid to them including shipping cost. read more

Sadly, I have to leave a bad review of Buyers beware. The only reason this place has any good reviews is because they high pressure sale you into leaving one while you're there doing paperwork. The workers guilt you into it by saying if you leave a 5 star and mention them by name, they get a free lunch. However, when I got home I found my use vehicle purchased from Performance had a transmission leak. I crawled underneath and it was clear someone had been wiping it up and trying to hide it. Took my over a week to even get a hold of anyone and then I finally talked to Charles. He was very difficult to work with and eventually said he would talk to the used car manager and get back to me on Monday. I called back Monday and he told me he would get back to me on Tuesday, no word. I called back on Wed and left a message. Been a while now and still, no one will return my calls. These people are crooks that will wash their hands of you as soon as you leave the lot. read more

Performance Ford is tricky to find, but I get the best service on my car that I've probably ever had. They are fair and priced competitively, I bought a set of tires and they priced better than discount and Les down the street! The lounge is small, but the coffee is good! I get treated like family and that's the real kicker that makes me a repeat customer!!! read more

Starting with great ownership and onto the field staff I was highly impressed by the level of service I received. Jason the GSM and Andrew my sales rep were really great and accomodating from start to finish as was Jack in Finance. Excellent overall experience and would refer them to my closest friends. Coming from a person with high expectation and little tolerance for games and poor performance I give Performance Ford and A+. read more

Update: I received a call from Natalie, who is the nicest person we've dealt with. We discussed and corrected the problem. She gave me her direct number and assured me if I have any issues to give her a call. I am confident she will work with me in any further situation and potentially change my view of Performance Ford. It's comforting knowing you have an advocate in a place you've invested so much time and money. read more

My boyfriend and I came into ford to look at a truck that he really liked, and when we first got there we were greeted at the door by Mitch. He was awesome! He asked us what we were looking for and we showed him the add we had found, he immediately said great grabbed a copy of my boyfriends drivers license and the keys to the truck. Pulled it out of its parking spot and started to show us the features. We hopped in the truck and took it for a test drive he was very friendly and was chatting a lot with my boyfriend about trucks. Definitely knew what he was selling. We came back said we were just getting the feel of vehicles not looking to do paper work and he said okay, didn't try to push us into anything. It was crazy you never find salesmen like that anymore! He than started telling us about the new 2018 mustang they had received and how cool it was, than asked if we wanted to see. Of course we said sure and he brought us over for fun and showed us how awesome this car was! Honestly if you need a good sales men I recommend him he was so great! read more

Shady sales tactics and bad sales managers. I HAD SIGNED agreeing on a price with them, but I guess their word/agreement means nothing. The sales manager came back trying to get more money after the fact. They posted an F150 at a very attractive price, when I showed up they said it was a special order and not available *how convenient* (even though their website says it is). Then they try to sell you an upgraded model. Well, after negotiating with the sales rep we agreed on price and signed the intent to buy paper they always hand you. The sales manager then decided to be rude and completely abrasive. He thought he could get me to pay more after the fact and acted like a used car salesman trying to haggle after the fact. I ended up not buying the truck and it was the sales managers fault. read more

I'll never do business here again. Dishonest sales representative and dishonest finance officer. Went to do paperwork after agreeing on a price and it was higher than we agreed. Then was told the freakin expensive warranty I purchased covered everything from tires to windows to maintenance. The first time I need to use it boom I learn most of that is it covered and now i get to spend $500 to fix the truck. But man those salesman sure promised me the world. Just my recommendation to not do business here if you can avoid it. read more

Problem 1: I scheduled an appointment to get my oil changed. I was told that the cost was $39.99. I specifically asked if that was the price for an Expedition since that takes more oil. I was told that the cost would only be higher if I had a diesel engine. As I went to pay for the bill I was informed that the cost was in fact higher due to my Expedition needing more oil. Problem 2: I set an appointment so I could get in and out as I was trying to get it done on my lunch break. I figured if the people at Jiffy Lube can do it in less than 20 minutes so could a professional at Performance Ford. After waiting for 30 minutes I went out to check on my car and it was still sitting outside. I talked with a service rep and they "moved me to the front of the line". After they started on the oil change and tire rotation, it took an additional 45 minutes Problem 3: After waiting for nearly 1.5 hours to get my oil changed, I got in my car only to find oil prints all over the passenger side of my car. Problem 4: Using their online "chat" service, I tried to get the email address for the service manager and general manager. I wanted to let them know about my horrible experience. The service rep on their "chat" service said they didn't have their email addresses. Yea right. This service was a joke. read more

This operation is completely different from the old Willey Ford. It is the standard car buying experience. The salesman cannot give you a price on a car without checking with five different people. After 45 minutes of trying to get an actual price, they tell us the sticker price. What a waste of time. read more

I stopped by a couple of days ago to see about test driving a Ford F1 50 as i rented one recently for a week a liked how it handled. I grew up on a farm and have been driving trucks for many years. So know what too look for. I stopped in along with my husband, but after waiting for almost 15 minutes for them to find someone to assist me; the dealer that they found to assist me pretty much ignored me and started talking with my husband. So I mentioned I'm the one looking for the vehicle and I'm the one that's going to be purchasing it so he just kind of smirked a smile and said OK. Only continuing to ignore me while carrying on a conversation with my husband. Once he walked out to look at the vehicle he realized he didn't have the key and was going to walk back to the office to get the key and said he would be right back. Only after waiting in the parking lot for practically another 15 to 20 minutes I pretty much decided to take my business elsewhere. Guess they don't want business from educated women who also knows something about trucks. I wouldn't recommend them. read more

My 2016 Lincoln Navigator battery cable was completely corroded and the car would not start. I scheduled an appointment and brought the vehicle in at 10:45. am. The car was still under warranty. After a 1 hour wait, I was told that the part was not at the dealership and that the part would be available at 2:00 pm. I was told the repair should take 2.3 hours, but since the technician had not done this repair before, it could take 3 hours. I got a shuttle ride home and waited for a call. I called back at about 4:30 PM to check status, as I was in the area with my wife and wanted to know how soon the car would be done. I was told the technician was still working on it and they would call me when it was finished or give me a status by the end of the day. By 6:30 PM I had not received a call, so I called again. I was informed that both the advisor I was working with and the service technician had gone for the day, that the car showed in the system as complete, but that this was not certain without being able to speak to either the advisor or the technician. I was told someone would call me in the morning. By 9:00 the next morning, I received a call and I was told the technician had an hour or two to finish up and they would call me when it was finished. By 1:30 I had not received a call, so I called again. The technician still had an hour or two to finish, and they would call me. I finally received a call a little after 4:00 letting me know that my car was ready. I have been driving Lincolns since 1998, and I can't believe the delays, poor communication and failure to do what was committed for such a simple repair. It makes me wonder what would happen if I had a serious problem with my car. I can say that I now have a serious loss of confidence in Performance Lincoln specifically and Lincoln in general. I don't know whether the technician was so unskilled that he took 12 hours to complete a 2.3 hour repair and what else he damaged in my car while doing it, or if Lincoln's estimate of how long the repair should take was off by more than 5x which has significant implications if I ever have a non warranty repair, or if the dealership was just stringing me along and the repair actually only took 2 - 3 hours but they just couldn't be straight with me or bother to get it finished in less than a day and a half. Regardless, I am not happy. read more

Personable friendly service. Seth was great. The waiting room and quiet waiting room were clean, tidy, comfortable, and the multiple drink options were nice. I will be back, thank you. read more

We had been to a few other dealerships before finding this one and the experiences were pretty terrible. Reed Christensen has changed my perception of the dealership experience. He was attentive and never made me feel pressured. We worked with Jack as well and he was awesome. When we were ready to sign the deal was better than we had initially hoped. I have told everyone how great Performance Ford Lincoln is and that it will be my first stop the next time I am in the market for a vehicle. read more

We are so pleased with this Performance Ford customers service. They do an excellent job during the entire sales process and have a terrific service department. As long as we own the car we bought from Performance Ford, we get free car washes. I love this dealer! read more

This review is specifically for the service department. My purchase experience is what you would expect when buying a car, stressful. I had taken my car here for the first oil change and had mentioned a sound in the engine, this was a brand new car. First of all I had an appointment for my service, when I arrived I was told it would be about 3 hours, they offered me a ride home until I told them how far I lived and was told to wait or come back. The noise in the engine was not addressed. When I got the call asking about my service experience I mentioned my concern of the noise not be addressed and was told I could take it back in. When I went back the guy in the service area was really rude and said he had to treat me delicate because I gave a bad survey. What! He still treated me like crap and basically told me I was hearing things even though the guy that drove around with me heard the noise too. He refused to look under the hood and told me, "you didn't buy a Cadillac, it's going to make noise". I took it to another dealer much closer to my house. Immediately, they were very helpful. The brand new car I just bought was out of alignment and the dual clutch needed replacing. I would not recommend Performance Ford to my worst enemy. Go to Ken Garff Ford in West Valley. I had several people at Ken Garff tell me that they get a lot of unsatisfied customers from Performance. read more

This dealership offers good value for the dollar. The salesman was very friendly and helpful. The facility was buyer friendly with soft drinks and snacks available. read more

Don't try to purchase a vehicle by phone from this shady outfit as they employ bait & switch tactics. And, they do not do what they say they will do. I called one morning at 8:30am and talked with some guy named "Mitch" who promised me the world. I made an offer within $600 of their asking price. He promised to get right back to me. I never heard a thing for two hours. So, I called them again and talked to some manager who promised he would take care of it. He called me back in ten minutes to tell me that the truck I wanted was just now being sold from someone on the floor at the moment. Yeah...right! Even though I called two hours before, they didn't honor my earlier call or even called me back to renegotiate. And the price that was originally listed was now more. I would have paid that price. But no...as it was being sold at that moment. Dishonest ! Bait & switch! They are an agency that does not do what they say they will do. I have purchased many cars from agencies and have had wonderful experiences, but this agency proved to be unreliable, dishonest and unprofessional. I would avoid them at all costs. They cannot be trusted to do what they say they will do. Avoid Performance Ford and Lincoln in Bountiful. And especially avoid anyone there named Mitch. He is all talk, with no action. read more

great people and they did everything that they could to help me find the best deal.. thanks to Dustin our salesman and to Jack our finance guy.. we appreciate everything that you did to make our experience so great. thank you read more

In February I bought a fairly new vehicle from Ford, I paid for a warranty and basically any expensive thing they threw at me so I would be covered, end cost was $22,000 way more than I wanted to spend but figured I would have the car forever! Well only 8 months later the car broke down. I took it back to them to get it fixed, didn't hear from them for 2 months then they told me I need a new engine! Okay so the warranty should cover that. Then an additional 2 months later they told me I owed them $500 for a new starter cause my warranty didn't cover it. So I paid the $500 and took my car. Next day I noticed my car had a huge scratch on it like someone ran into a wall! Then my check engine light came on. So I brought it back to them so they could fix the scratch they caused plus see why my check engine light was on. Today they texted me and told me I'm going to need a new thermostat and ect sensor for almost $700. So moral of the story is I bought a car that needed $8,900 in repairs and no one that worked there mentioned these issues when I bought it and all they can say is "sorry that's unfortunate" what a great dealership. read more

I brought my 2012 Ford Focus in to repair a known issue with the transmission TCM module. There is a recall out on the module for this make, model, and year of car requiring Ford dealerships to reprogram the module free of charge. This will stop the transmission from skipping gears and failing to shift (and occasionally stalling out on the highway). I brought it in 3 separate times for this same EXACT issue, but this review is for the forth and final time. I was unable to come myself this time, as I was working extra hours, so my wife brought it in and described the issue to them. She had the recall paper with her for them to review. Each time I had brought it in, they got right to work on the module, reprogrammed it, and were done with in an hour or so. This time, they ignored the paper and pulled out the battery (why???) and basically did a whole inspection, trying to upsell this and that to my wife, who by her own declaration, has next to no knowledge about cars. They kept trying to get her to buy a new battery, saying that it was bad and THAT was the cause for the transmission problems. The thing is, we are very familiar with this issue that the 2012 Ford Focus has. It's widespread, and easy to recognize, and we'd dealt with it 3 times already! We bought the car less than a year ago, and it has less than 65,000 miles on it. Most everything on the car is new, and we have never ONCE had trouble with the battery. And with the interaction the battery actually has with the transmission after ignition, that diagnosis was and is ridiculous. They sent in a sales associate to try to convince my wife to purchase a new battery for $150, and then proceeded to tell her that the clutch was bad. They wanted to repair a rock chip, too - the list goes on. Upsell, upsell, upsell!! We came in to have a recall item taken care of, that's it! When my wife refused to buy a new battery from them, the associate became hostile and was very adamant that she buy one, or the car wouldn't even pull out of the lot. He was rude to her, and rude on the phone when he called me, later that day. What???? We've driven this car without issue for a year (other than the TCM module problems covered by the recall), but now the car won't even START??? Something smelled fishy, so we got a jump and drove it over to Autozone (WAY more reliable and trustworthy - would recommend to anyone) to have them check it out. As it turns out, the mechanics at Performance Ford Lincoln Bountiful BROKE a post on the battery! Broke it! And rather than replacing it and apologizing profusely for damaging my wife's car, they tried to make HER pay for their mistake! We ended up having to buy a battery from Autozone, but at least we know that will be covered under warrantee and that they won't try to BS us like Performance did. I will NEVER go back there. Conclusion: Don't go here, and definitely don't send your wife here if she's not a pro at fixing cars. They'll treat her with a lot less respect, as well as break your stuff. To top it off, they're dishonest about it! read more

Not a good experience. Played games with us when were looking to buy a new truck. Said they could get a certain truck for us. Even verified with a printout. Test drove a few similar vehicles. Discussed price. They had switch of personnel and then all of a sudden the truck was not available. They wasted 3-4 hours play this game. Would not recommend to anyone. Very disappointed !!!! read more

We purchased a used car and they treated me like I was buying a brand new $40,000 car. Anthony our salesman was awesome we will buy cars from him in the future. They do lose a star though because of Jack the asian dude who you finalize everything with at the end of the process. guy is a huge douchebag! If it wasnt for Anthony saving the day I would have just left. read more