10/10 experience! Customer service is truly top notch. They were welcoming, explained everything clearly, and took great care of my car. New location is amazing. I will not go anywhere else for service. They treated my parents with such care for many years and continue to impress me with their honesty. Thank you PAS. I'll be back! read more

Been coming to Chris for years now great service, he has serviced every auto I've owned MB, BMW,Volvo and Land Rover.

I used to go to a certain VW dealership around here.They over charged everything and tried to convince me my whole brake system was on the brink of failure.My BS meter was spot on. Went to Performance Auto, so fast, very professional(even showing me what my car issue was on photo/videos). Knew their stuff. And yes, down to earth pricing. Wilmington is lucky to have these guys! read more

First rate service and communication. Excellent repair, had a hiccup with a faulty thermostat on a major repair and PAS fixed it quickly at no cost . Brad and company are definitely the go to people for high performance vehicle service IMO read more

Came in for a full service, a recharge on freon, and to try to fix my sunroof that was jammed up. I made an appointment ahead of time, the car sat there for 24 hours until I called and told them it was there, apparently I didn't put the key in the Dropbox, so that's my bad, but they knew it was supposed to be there. The car was there for 4 days and all they did was break my sunroof even more!. Didn't even service it or recharge the Freon! Brad was an absolute prick, kept telling me there was nothing they could for the sunroof unless the took the roof apart and they would take 10 to 12 hours, they smashed it down and broke a piece that was not broken before. I paid $250 and got the car back worse than when I brought it in there. I wish there was some sort of recourse of action i could take cause what they did is criminal, just don't have enough for a lawyer. I never make reviews for businesses either but this was a wild encounter. I have no idea who any of these guys are and haven't used them before other than for an estimate on something. read more

Having moved to eastern North Carolina from the midwest, I wasn't sure where I could go for service on my BMW X5. Usually I would go to a dealer for service, but the expense and attitude did not make for great experiences. After looking at the Yelp reviews, I decided to give Performance Auto Specialists a try. I'm glad I did. Not only did they get me in promptly instead of having to wait several weeks at BMW, they were very reasonable in their prices and pointed out some issues that the dealer had not previously. The service team is awesome! Friendly, fast, and knowledgeable, I could not ask for more. I will be bringing my X5 back here again when I need service. Highly recommended. read more

I started taking my car to Performance Auto when my previous mechanic had difficulty diagnosing issues, and wanted to do an expensive catch all fix. I took the car to PAS and the accurately diagnosed and fixed the problem at less than half the previous diagnostic/estimate. I've taken it to them since. Sometimes I need to wait to get my car seen, but they work on it that day. I don't mind the wait knowing they always do an inspection of the auto in addition to a quality repair. I highly recommend. read more

Quality service, no gouging no nonsense, very professional and friendly staff. had my old BMW serviced there last year and wanted to post this review. read more

My daughter's car was diagnosed with some MAJOR Repairs at the dealership with a price tag to match. I have been taken advantage of in the past at other dealerships so I tend to not trust them (example: I was quoted a $400+ extensive repair only to learn somewhere else that I needed a $75 relay part with less than $100 in labor). Our neighbors recommended Performance Auto to us so I brought the car over there. Pricing aside, the guys there are so great (I've mostly dealt with Chris). I felt like I was being spoken to honestly and treated with respect. My daughter's car was successfully repaired in a timely manner and we were very happy. Weeks later, MY car breaks down days after a 100K mile service, costing over $700 at the dealership which repaired it. I had the car towed back to the dealership to find out what had gone wrong only to be given a new diagnosis with a major repair of well over $1000. I decided to instead have the car towed over to Performance Auto. They confirmed that the diagnosis was correct but also gave me some other important information and recommendations around the repair that the dealership failed to mention at a much higher price tag!! So I had 2 cars in 6 weeks, all around the holidays, that had major repairs completed at Performance Auto. I paid significantly less (25-30%), was treated with respect and communicated with throughout. Unless we have a recall that requires us to take our cars to someplace else, Performance Auto is our new go to guys! read more

Chris and the crew of outstanding mechanics have done an excellent job in keeping my vehicles running like new ones. Even though I drive 1+20 hrs. for service, I trust all these guys and will stay with them. Jim Goldsboro read more

I've been taking my Mini Cooper to PAS since I moved to Wilmington. The guys here are great! They explain everything that's going on with my car and never do anything more than I need. In fact, I was told by another car place that I needed new brakes but when I took the car in to PAS to get an estimate they told me I didn't need them yet. When I did finally need to get my brakes fixed, they did it at a very reasonable price. Mini Cooper parts are expensive, but they are able to find replacement parts at lower cost. I highly recommend Performance Auto Specialists! read more

Very popular among European car owners. Trustworthy service and really friendly atmosphere.

Excellent and trustworthy service. We have had my wife's GLK serviced here before, so no hesitation to bring it back to PAS for an all around (4 wheel) suspension and brake replacement. -Before committing to the service and dropping the car off, Chris supplied a very detailed breakdown of potential costs, including part numbers so I knew the quality of what they would install. -The appointment was made, the car was dropped off. Once they started, Chris called to let me know what was not needed (rear discs) and what was additionally needed, front strut mounts. No feeling of up selling here, just what you need to have the work done right. Then, true to their word, the car was ready as scheduled. -The true test of how they did? Not even halfway home, my wife who I'm following home, called me to tell me how much this 10 year old GLK drives like new. She's happy with her decision on not trading it in. I could have had this work done anywhere. Having quality parts, honest experts in service, and better than best customer service, makes PAS stand apart from the others. read more

Very disappointed after a second visit to PAS. I made an appointment for a 115,000 mile service on my Audi and received three reminders confirming my appointment prior to. When I dropped off my vehicle I asked to see why the check engine light was on during the service also. They kindly said they would check it out but might not be able to fix the check engine light problem prior to me picking up my vehicle at 5:30. When I picked up my vehicle the only thing that was done was an oil change and the diagnostic that said spark plugs 1 and 3 were misfiring. The 115,000 miles service involved the changing of spark plugs and the replacement of air filter. Neither of those were taken care of and the response was "don't know where the disconnect was" on why they didn't have the air filter or spark plugs there to change it. I received three different confirmation emails to make sure I would make my appointment and what my appointment was for. (115,000 mile service) So I had confidence that they would complete the requested service. No such luck. I wanted this place to work which is why I drove an hour and a half to this place. Andy said he could order the spark plugs and filter and knock it out when I bring mit back in, knowing that I live more than an hour away. After spending more than $7,000 dollars at this establishment less than four months prior on a issue that was fixed but only to cause a leak into the cabin of my vehicle that soaked my passenger floor board (can't confirm that the leak was caused by negligence on them but I am 100% certain that the leak was not there prior to the $7,000 repair) Very friendly staff but after a great experience on the first visit, minus the fact that my vehicle leaked water in the cabin when it rained, this second visit proved that this small business is not what I wanted it to be. Update... Received a call the following day by the owner apologizing for the bad experience that I had. Asked if I would drive back down for them to make it right. I made the long drive and had them do the 115,000 mile service and all I did was pay for parts. Nobody is perfect but they did their best to make it right. So from two stars to four after the second chance read more

I had my Mercedes CLA B1 service done here. I called to several places, and PAS had the best prices. They have all the same stuff that the dealership does. I saved around 500 dollars! So happy I found a place to go to when my car needs a service. Very friendly staff. They had snacks which my kids enjoyed as well as an area for them to color. They didn't try to up sell me on anything. All around good experience. Highly recommend. read more

I was nervous about sending my 18 y.o. to an unknown mechanic. I called and spoke to the guy that was doing the repairs and he reassured me that they were going to take excellent care of my son and his vw. I have been so grateful to have found someone that I can trust to do a great job with repairs and to really look out for my son. read more

I would definitely recommend performance auto to anyone, my husband, Ken Clarke, took his father's car there within 24 hours I had fixed it. And it was ready to go. I will definitely say they went the extra mile to make us happy and have earned our business from here on out. I cannot thank them enough for their honesty and help at a time when we needed it. We took in an older Mercedes and we're expecting a huge bill but it was more than reasonable, I would have to say exceptional to be honest. Thank you performance auto for all you have done. read more

A random guy I met once recommended this place to me and I'm so glad he did! I've always had trouble at car places because I know nothing about cars and I feel like mechanics knew that and would always try to take advantage of me. Not this place. They are honest and up front. I've never had to wait long, the prices are decent and the customer service is top notch. I will always recommend this place to anyone and everyone. read more

AMAZING! I have no bad words to say about this place! Wasn't sure what was wrong with my car, but I knew something was up. A valve cover was leaking onto the alternator causing issues, needed my alternator replaced, new brake pads, and had a nail in my tire I was unaware of. Thursday afternoon they diagnostic and Friday afternoon I had my car back! Chris was even nice enough to stay past close to ensure I picked up my car. They contacted me every day to let me know what was going on and I even had to approve everything before they started working on it. Absolutely have never been treated so well by an auto shop. 10/10 recommend to everyone! It was even cheaper than I thought it was going to be! Thank you all so much! read more

I have been using Performance Auto for years now and highly recommend them. They do great work at a fair price and I don't have to worry about being taken advantage of. I have used many other mechanics in the past and unfortunately have been burned before but the best thing about Performance to me is the trust I have with them. read more

I usually don't review places but I felt compelled after my visit! I have been the PAS many times and they NEVER disappoint. I always feel like I'm getting the most quality service at a fair price. Being a gal who doesn't know much about cars, I have never felt taken advantage of (as I have with other auto shops) and Chris always explains things so I can understand them. You won't regret going here! read more

Performance Auto Specialists restored my faith in car repair mechanics...Big Time! I took my car in on a Friday, they called me back that afternoon with the diagnostic and the cost, and my car was ready on Monday! Thank you all for a great experience! I'll be back (said in Terminator voice)! read more

My car was making a really bad knocking sound. I took it in to some other repair shops who diagnosed it wrong. I came to PAS and they were able to show me what was broken. They got it fixed within a few hours. They were very nice and understanding of my 2 little boys who waited with me! read more

I have always had excellent service from PAS. They are always accommodating in terms of scheduling (getting me in fast). They give an estimate before they start. No surprises. One time when I was still under warranty they addressed an issue (added some fluid) and didn't charge me. They said remember us when your warranty expires. I did and am still going.- Dave BMW 528 read more

Took in our Odyssey and was very pleased with the service we received. They also partner with Uber - which was really convenient to drop off the van and still get to work. Everyone was really nice! We even got a Christmas card from them! Very thoughtful read more

I'm so happy I took my car here. They guys were extremely nice and very helpful. They did exactly what I asked and didn't try to talk more money out of me like a lot of places do. And the prices are very reasonable. I'm new to town but I already found the place that I will be getting my car serviced as long as I'm here... read more

These guys are the BEST! I completely trust their work. They took great care of both my daughter's and my car. Very honest and incredibly helpful. read more

I took my car here partly because of the reviews I saw here. Yes, the people who work here are very nice. But here's what happened to me: I brought my car in because the "Service Engine Soon" light (not the same thing as Check Engine light) came on. They checked and told me that there were two valves that needed to be replaced for $440. Okay. First thing to go wrong on a 8 year old car so I wasn't completely surprised, so I paid them and they "fixed" it. The next day about 50 miles into an out of town trip the light came back on. I called them but they're closed on Saturday. Called them again on Monday, two days later, and they asked me to bring it in the next day. I did and they called me a few hours later and said that it was the fuel pump. When I questioned whether or not the previous work had been a waste of time and money they assured me it was not, but that the fuel pump was going to be a little over $600. At this point I'm thinking several things, one of which was if I'd known this was going to cost me over $1000 I would have looked into trading the car in for something newer. I told them I didn't have the money to do that right now and they assured me that I could go a few more months before something had to be done. When I got home I told my husband about it and he wanted to do a little research before we decided what to do. In the meantime a few days went by and I filled up my car with gas. Within minute the entire car was filled with gas fumes. That's when my husband decided to take a look at the fuel pump himself and that's when we found out not only had they left the back seat entirely unattached (thank god I no longer have young children who sit in the back seat!), but they left the top (cap?) of the fuel pump off. The mistake about not finding the problem the first time may have been just that - a mistake, but the fact that they gave me back my car with the backseat completely unattached and the cap (or whatever it's called) to the fuel pump off, both of which no one mentioned at all, made me decide I will never take my car here again. Not to mention that they were going to charge me $369 for the fuel pump and the auto parts store sells it for $285. Same exact fuel pump. Since this all happened (a few weeks ago) I've heard from other people that I actually know and trust, that they had similar experiences with PAS. So, all the good reviews aside, this was my experience. read more

Pretty good mechanics, but owner refused to take care of body damage caused at the shop. Sad when owner isn't willing to take care of damage caused by negligent mechanics, who caused scrapes on both sides of vehicle, at exact same spot on both sides, impossible from anywhere else, except where they had to have both doors open for the work - Never again! read more

The owner, who claims to be a long time friend of my fathers, COMPLETLY screwed me out of $500.00!! I took my Cadillac escalade there to have my air conditioner fixed, and after an entire week of having my truck, they STILL hadn't fixed the problem! My a/c worked fine on the drive home to Hampstead, but the very next morning as I was pulling out of my driveway, I accelerated and heard a very loud noise like a fan hitting something. Ended up having to take my truck back to them for a second time and they said all I needed was a new inline filter. One was put on, yet the problem again STILL wasn't fixed. I told them to go ahead and drive the rest of the gas that was in my truck out of it so they could be SURE the problem was fixed this time. I was told they did that, yet when I picked my truck up the next day, there was STILL a half tank of gas in my truck! I was LIED to repeatedly by these guys and it'd taken me a month to save up the $500 I had to pay them, which now I see was for nothing!!! The issues my a/c had at the beginning are the same issues my truck still has $500 and 2 weeks later! They screwed over my father, my uncle and now me! After talking with a different mechanic and looking it up myself, my findings are that any moron mechanic can tell you without even having to look under my hood, that if the belt for your a/c keeps popping, that its because the compressor is seizing up and that it has NOTHING TO DO WITH THE FILTER!!! I wouldn't recommend Performance Auto to my WORST ENEMY!!!! Now my 3 yr old and my 10 month old have to sweat their little butts off STILL because all they cared about was taking my money rather then actually fixing my truck! I guess they thought they could take advantage of me because I'm a petite, blonde woman! Definitely do your research before you drop your car off with these people!! read more