Rackley's is shady. I called Rackley's on a Monday to schedule a time to drop my car off and was…read moretold to bring it in Wednesday morning. I dropped my car off Wednesday morning and was told "we can't get to it today but we'll call you tomorrow". I left Rackley's with instructions to let me know the cost and nature of repairs before performing any work and was assured that this would happen(it didn't). I get a call later from Zach to ask why my car is there(again) and am told(again) that they'll call me and let me know what they find. After hearing nothing for three days I call Rackley's on a Saturday to find out what's going on with my car and am told they finished the work(!) and that someone will totally call me Monday morning when it's ready to be picked up. Of course, Rackley's fails to call Monday morning so I give them a ring a couple hours before they close and they tell me my car still needs work(?) and that after Zach checks on something they'll call me right back. Rackley's never calls back and I have to call them, yet again, and tell them to stop whatever they're doing and that I'm on my way to pick up my car. I'm floored by the lack of communication and professionalism from Rackley's and despite living within walking distance will never use them again.

DO NOT bring your car to Rackley's. I brought my car there and they charged $2,500 to fix it. Two…read moreweeks later it died on the highway in the middle of the road. Had to pay to tow it back there, they charged me another $800 for "a different" reason. Literally have had it for 5 days and it breaks down again. Paid for another tow and they are telling me it is going to be $1,500 for yet "a different" reason. There is no way. They are rude and absolutely awful to deal with. My car has broke down 3 different times with my three kids in the car and I am out over $3,000 for nothing.

Great service, reasonable prices. Looking forward to having them service my car long term.read more

Amazing service, friendly people. Never been disappointed here. This is a place I trust not to do…read moreme wrong!

You cannot find a more honest auto shop. The owner is truly down to earth and accurate. They work…read moreby appointment but that is because they have a very devoted customer base.

The best service I've seen in automotive repair. Very fair and quotes the price ahead of major…read morework. I trust them for inspections A/C and timing belt. Hard to get in but worth the wait.

I have been using Talin and his team since 2016 for my Jaguar XKR and couldn't be more pleased with…read morethe service and pricing.

Talin @ Import Performance has been performing routine maintaince on my vehicles fir decades. If…read moreyou have a high end vehicle this is the coorect shop for you!! highly recommend.

Held my car for over a three weeks to diagnose and fix the CEL. For them to then call me that it's…read moreready for pick up and they couldn't fix the CEL and would require Mazda to update the software. Something I basically already knew from just googling the CEL at autozone. I took it to them thinking they can fix it out had the ability to update the software for me. End up paying $250 just for them to tell me to take it to Mazda. I ended up flashing the car myself

Student discounts, honest work, far better pricing than AAA, Firestone and dealer (Timing Belt on…read moredaughter's car cost $200 less than the aforementioned places). Daughter went off to college at UNCW. I usually do most repairs myself but the distance was an issue. Glad we found a Honda specialist! When we replaced the Civic with a Nissan Cube, Auto Tech proved to be THE place again! Nissan wanted $450 to replace the valve gasket because you have to remove the intake manifold to get to it. Auto Tech did put for under $200. I've trusted my daughter's car her all throughout college. No up charges and honest repairs done right the first time! Thanks Chris and team! 12/4/2020 Update Chis is amazing! We had a recent issue with head gasket failure. Essentially the previous work performed by Auto Tech was flawless but the part failed. The problem is my daughter graduated UNCW and is now living in Charlotte, 200 miles away! What a quandary! Chris went above and beyond by contacting the NAPA supplier and through his network membership with NAPA, offered a remote NAPA warranty solution where a shop here in Charlotte was paid to perform the work. Kudos to NAPA for standing behind their product and special thanks to Chris for standing behind his commitment to customers, even though we are 200 miles apart! This is customer service and integrity at its best! I feel any other shop would not have gone the extra mile to make things right! Christmas came early for my daughter this years and "Chris" played the role of Santa "Chris" Kringle!

Stick VW on it and your going to pay 3 x more than, any other place, back in the day you would have…read moreto be specialized not so much any more I shudders you keep looking and find quality workmanship without the VW as a prefix to save money!

This is the premier shop in the area for Mini Coopers and European cars. We have brought our Mini…read moreCooper here when we have had any trouble and every time they do a great job for a reasonable price. They have great customer service and will order an Uber for you if needed.

Long time customer. A place I trust. Quality work done right. Dave and his staff treat you right…read more My oil change and car check done in a quick manner.

This place is so over price ! They charge me 350.00 a alternator for my 2003 Lexus jeep ! I feel…read morelike a got cheated . I told this place it was the alternator was the only problem. But no he had to use the test kit . When I called to ask for how much the service would be to get a quote like u do every else , he couldn't give me a quote. Never goin back !!!!!

The Car Guys are excellent. They saved my day. The service, quality and value of the experience was…read moreoutstanding. Would recommend!

Gotta give a HUGE shoutout to Chris and the entire team at The Car Guys! They over delivered on…read moreservice and did not stop working until they had multiple problems solved. Highly Recommend !