Rackley's is shady. I called Rackley's on a Monday to schedule a time to drop my car off and was…read moretold to bring it in Wednesday morning. I dropped my car off Wednesday morning and was told "we can't get to it today but we'll call you tomorrow". I left Rackley's with instructions to let me know the cost and nature of repairs before performing any work and was assured that this would happen(it didn't). I get a call later from Zach to ask why my car is there(again) and am told(again) that they'll call me and let me know what they find. After hearing nothing for three days I call Rackley's on a Saturday to find out what's going on with my car and am told they finished the work(!) and that someone will totally call me Monday morning when it's ready to be picked up. Of course, Rackley's fails to call Monday morning so I give them a ring a couple hours before they close and they tell me my car still needs work(?) and that after Zach checks on something they'll call me right back. Rackley's never calls back and I have to call them, yet again, and tell them to stop whatever they're doing and that I'm on my way to pick up my car. I'm floored by the lack of communication and professionalism from Rackley's and despite living within walking distance will never use them again.

DO NOT bring your car to Rackley's. I brought my car there and they charged $2,500 to fix it. Two…read moreweeks later it died on the highway in the middle of the road. Had to pay to tow it back there, they charged me another $800 for "a different" reason. Literally have had it for 5 days and it breaks down again. Paid for another tow and they are telling me it is going to be $1,500 for yet "a different" reason. There is no way. They are rude and absolutely awful to deal with. My car has broke down 3 different times with my three kids in the car and I am out over $3,000 for nothing.

Held my car for over a three weeks to diagnose and fix the CEL. For them to then call me that it's…read moreready for pick up and they couldn't fix the CEL and would require Mazda to update the software. Something I basically already knew from just googling the CEL at autozone. I took it to them thinking they can fix it out had the ability to update the software for me. End up paying $250 just for them to tell me to take it to Mazda. I ended up flashing the car myself

Student discounts, honest work, far better pricing than AAA, Firestone and dealer (Timing Belt on…read moredaughter's car cost $200 less than the aforementioned places). Daughter went off to college at UNCW. I usually do most repairs myself but the distance was an issue. Glad we found a Honda specialist! When we replaced the Civic with a Nissan Cube, Auto Tech proved to be THE place again! Nissan wanted $450 to replace the valve gasket because you have to remove the intake manifold to get to it. Auto Tech did put for under $200. I've trusted my daughter's car her all throughout college. No up charges and honest repairs done right the first time! Thanks Chris and team! 12/4/2020 Update Chis is amazing! We had a recent issue with head gasket failure. Essentially the previous work performed by Auto Tech was flawless but the part failed. The problem is my daughter graduated UNCW and is now living in Charlotte, 200 miles away! What a quandary! Chris went above and beyond by contacting the NAPA supplier and through his network membership with NAPA, offered a remote NAPA warranty solution where a shop here in Charlotte was paid to perform the work. Kudos to NAPA for standing behind their product and special thanks to Chris for standing behind his commitment to customers, even though we are 200 miles apart! This is customer service and integrity at its best! I feel any other shop would not have gone the extra mile to make things right! Christmas came early for my daughter this years and "Chris" played the role of Santa "Chris" Kringle!

I had an extremely positive experience getting a state inspection and oil change. As a woman, I…read morenever feel fully comfortable getting any car service maintenance, but the service I got here was extremely respectful and attentive. I felt respected. The service was also very speedy even with a few cars in front of me! 10/10

Adding updates to my original review from several years ago…read more 7/11/24: Want to reiterate that these guys TAKE CARE of loyal customers. They have bent over backwards for me several times when i have been in need. Also, from a year ago: Went to these guys for a full synthetic oil change on 5/23/23 -- their price was $30 cheaper than Jiffy Lube! Then, coincidentally, as I was leaving town at 1230 on 5/26 on 74, my steering wheel started shuddering whenever I steered toward the right at high speed. Immediately turned back to Grease Monkey. Alan accompanied me on a test drive all the way from Monkey Junction back onto 74 to troubleshoot, ordered two control arms on the spot, shoehorned me into their schedule and had me back on the road by 4:30PM. Incredible! Nicest, most respectful guys and so relieved to have found a dependable, trustworthy shop. I had no idea they did all sort of mechnica work!

You cannot find a more honest auto shop. The owner is truly down to earth and accurate. They work…read moreby appointment but that is because they have a very devoted customer base.

The best service I've seen in automotive repair. Very fair and quotes the price ahead of major…read morework. I trust them for inspections A/C and timing belt. Hard to get in but worth the wait.

My daughter's car was an older model that sat stagnant for 2 years. KC's was honest, very patient…read morewith all of our questions and concerns (there were MANY) and efficient. Prices were reasonable. This was a costly fix and we were quoted $2100 for just one of the services from a competitor. They texted, emailed and called to verify our approval of the estimate. After estimate approval we decided to decline one service- They took it off with zero pressure! The staff is kind and informative. The car is back on the road! Thank you KC's; you now have another loyal customer.

I had been in twice. Good service, good pricing. Today on way to an appointment, pulled out of…read moredriveway and found I had 10 lbs left in one fairly new tire. Drove straight to KC got there 10:45ish. Explained situation. Tire was repaired , I had paid and was on my way 25 minutes later. Only late a few minutes. THANK YOU GENE, Tech and KC!! Will be back with any further device needs! Earl Greene, Leland NC

Complete installation from engine to tailpipe on my old 1998 Nissan Frontier…read more Excellent work, fair price for these days m

Very fast and quality service, fair priced, brought my Durango RT in today for a rear resonator…read moredelete and got me out the door in 40 minutes!

I can't say enough amazing things about Cape Fear Tires & Auto! They were absolutely awesome from…read morestart to finish. They noticed an oil leak that I wasn't even aware of, contacted my warranty company for me, and worked around my travel and work schedule to make everything as easy as possible. They also found me the best prices on tires anywhere around -- I truly couldn't be happier with the service, pricing, and, most importantly, the honesty. I'm new to town, so I relied heavily on reviews when choosing a shop. I'm SO glad I did because all of those great reviews were absolutely right. This is an HONEST, trustworthy auto shop, and that is hard to find! I won't be going anywhere else from now on. I would HIGHLY recommend Cape Fear Tires & Auto to anyone looking for a shop they can actually trust!

Do not stand by warranty wouldn't recommend. Originally seemed like nice people but did not honor…read morewarranty work.

Great service, reasonable prices. Looking forward to having them service my car long term.read more

Amazing service, friendly people. Never been disappointed here. This is a place I trust not to do…read moreme wrong!