I'd like to tell you about a remarkable garage. A true hidden secret from the past where…read moreprofessionalism, loyalty to the customer, and pride in their work abounds. I went in for an oil change with 3 sensors on. When I 1st walked in, the Mechanic said I was really lucky, and that he was the best guy in town to look at my car, because he had been the Service Foreman at Honda for the past 15yrs. David Cochran is the new Co-Owner at Austin's Tire & Auto, so I knew my 2014 Honda Pilot was in good hands. While waiting, I thoroughly enjoyed hanging out with Tristan and John, but I knew I was in trouble when David came and sat down beside me. He patiently listened to all my concerns about whether or not to invest the $5000 in my car, and he thoughtfully weighed in on all my options. He said it would cost $1500 more if I had gone to the dealership because he had lower overhead. The parts were in, and David said he'd try and have it done by the end of the following day. My boyfriend thought it would take longer, as they had to remove the engine for the repair. David went to the shop at 4 am to make sure my vehicle would be ready when he said it was. They quoted me $5000 and the total came in below the quote and on time in less than 32 hrs. With Austin's Tire & Auto, I've finally found the local equivalent to Hearne's Automotive in Raleigh, who I've continued to do business with since leaving Raleigh 11 years ago. I feel very lucky to have found David and the incredible crew at Austin's. All the mechanics at Austin's are motorheads. They live for cars. Their hobby when they get off work is hot rods. It's their life. They live it. It's like a musician or a painter, it's their art. The Silver Lining - David had a badass rat rod out front, so I got to take some cool photos that put a huge smile on my face.

I could not be more pleased with a tire repair shop. The owner Ronnie, himself, answered the phone…read moreand with great enthusiasm said bring in your tire and we'll get it fixed right away. And that's exactly what happened his brother-in-law Glenn was the technician allowed me in the shop to watch I found along with Glenn the screw that had punctured the tire in a campground that had been a victim of hurricane Michael. We remove the screw patch the tire with a super patch. Rebalanced it and away we went all at a very reasonable price I can't say enough about Ronnie's shop. Highly recommend.

I'm a neighboring business. After 4 days of having my food truck I'm greeted with "what do you…read morewant" and they haven't touched my truck. Last time I left it with them they took my key, closed early, and I had to cancel events. Will never give them my business again

Horrible. Took my truck 2 times in the same day. First they said nothing was wrong, picked it up,…read moreexact same problem again. Took it back, they kept it overnight, called mid morning next day, said it was fixed. withing the hour, same problem plus a loud wine from the same area. This was not the first time I been disappointed in their work. I will never bring my personal or business vehicles to this business again.

This place is the best! The owner always works to make your repairs cost efficient! Very…read morecommunicative and nice!

Gave us a $400 quote but ended up charging us $1,232 before giving back our vehicle. In the…read morebeginning it was just a radiator ($400) but that ended up not being the problem so the first job was misdiagnosed then he said it was a water pump and I just wanted it done so "do it" that was another $832!!!! When picking it up it overheated within 4 blocks of their shop. I just took it straight to a mechanic with good reviews on here, it was a thermostat and the thermostat housing $149 out the door. Prestige on 3rd Street got one over on me but hey now I know don't use this guy. He misdiagnoses and overcharges.

I've got to say living in a new city you never realize all of the things that you need to have in…read morecase something happens. For me on Sunday that was a mechanic. I took to Yelp and Google and found a place right by my apartment with pretty decent reviews and figured having my car close was better than not having it at all so off with the tow company I went. The tow truck driver asked where we were going and I told him and he said these guys would treat me right and did they. Left my keys and a phone number and a voicemail and got a call first thing this morning. I explained that I was pretty sure of what the problem was and they were going to check it out but it would be a little while since Monday was busy. No problem. Not 2 hours later they called back with the info. Of course the diagnosis was what I thought and they gave me their recommendations. NOT ONCE did they try to sell me something unnecessary. One of the services after looking it up on my own wasn't "required" and when I said I'd pass I could hear Roger's genuine concern that not doing it wouldn't be great for the car. He even went ahead and helped with the price because that was in honesty my concern. I was able to pick my car up before the end of the day and it runs perfectly! So glad to find a garage that I know I can trust. Thanks guys!

Great experience here. Very reasonable prices & the staff worked with us to get my tire fixed…read morequickly. Will definitely be returning with my future car troubles

Best place in Wilmington For vehicle services !! Oil changes , Wipers , batteries ,Tires etc …read more.. Reasonable prices and done professionally . Family owned as long as I can remember . All staff and a team of technicians are top notch as well . Trust this what I say , over the fast lube , 5 min oil change overpriced places ... Kudos , Stay Frosty ...

Just brought my Jeep in with a nail in the tire. All bays were busy but I only waited a few…read moreminutes, then they immediately plugged it with the tire still on the vehicle! Took 10minutes. Very inexpensive. I could ask for better friendly service. I highly recommend this shop as they do all kinds of auto repairs. Thanks guys!!

Amazing customer service. Quality work done to my car. They are legit. I will continue to do my…read morebusiness with them.

Another great experience at Gene's. They facilitated a tow, diagnosed the issues and provided a…read moredetailed cost estimate. Repairs were completed quickly and my vehicle to back on the road and running great!

Everybody in this place is so nice even when they were texting me! When I pulled up and came in…read morethey were all just so kind. I just felt at home. It feels so good to have a new car family! I went in to get my air conditioning fixed and the price is so reasonable. I was so excited!! It's nice to be around people who have a shared love for mustangs. And they were very helpful with suggestions of some upcoming incidents that I may need to pay attention to. They have a very cozy waiting area as well. I felt 100% confident that everybody in there knew what they were doing. They did it quickly and they are not ego pricing.

Have been taking my bmw here for a few years, now under new ownership and management I have had two…read morehorrific experiences with them. I took my bmw in with a coolant leak, after 2,500 dollar repair bill, in which I caught them charging me for additional parts beyond the ones needed for the repair, im still having ti add a gallon of coolant to my car daily. After picking up the car I left them with my truck with engine light on for repair, paid them over 5,000 dollars for lifters and can job, only to drive 39 miles and new engine warning appeared, they refused to do anything or do any further work to vehicle. I will never recommend this shop, even ti someone I truly dislike. PLEASE STAY AWAY, ​

Absolutely and totally THE BEST auto repair shop in town. I had an electrical problem that could…read morehave easily cost me over $1,000. They figured out the problem and fixed it in less than 2 minutes... for free!!! I'm NOW a loyal customer to these guys!

Untrustworthy. Been there multiple times in 2026. Different cars. Both times they were selling…read morefear and recommending i replace Everything related to the issues. Both times, i went to Porter's Neck Tire and Auto instead. Much better. Trustworthy and affordable. Shame on you Express Oil Change & Tire Engineers. As to your response, you'll not address it....until you do. It's a top down thing. And a thing of sales /$/#s. And you know this. Your leadership is short sighted. Ironic too, You guys COULD be great. Be better. Speak up to your leadership. Simple too. Just serve customers as you would a family member, and you'll grow your business. Youre welcome.