I had an extremely positive experience getting a state inspection and oil change. As a woman, I…read morenever feel fully comfortable getting any car service maintenance, but the service I got here was extremely respectful and attentive. I felt respected. The service was also very speedy even with a few cars in front of me! 10/10

Adding updates to my original review from several years ago…read more 7/11/24: Want to reiterate that these guys TAKE CARE of loyal customers. They have bent over backwards for me several times when i have been in need. Also, from a year ago: Went to these guys for a full synthetic oil change on 5/23/23 -- their price was $30 cheaper than Jiffy Lube! Then, coincidentally, as I was leaving town at 1230 on 5/26 on 74, my steering wheel started shuddering whenever I steered toward the right at high speed. Immediately turned back to Grease Monkey. Alan accompanied me on a test drive all the way from Monkey Junction back onto 74 to troubleshoot, ordered two control arms on the spot, shoehorned me into their schedule and had me back on the road by 4:30PM. Incredible! Nicest, most respectful guys and so relieved to have found a dependable, trustworthy shop. I had no idea they did all sort of mechnica work!

My daughter's car was diagnosed with some MAJOR Repairs at the dealership with a price tag to…read morematch. I have been taken advantage of in the past at other dealerships so I tend to not trust them (example: I was quoted a $400+ extensive repair only to learn somewhere else that I needed a $75 relay part with less than $100 in labor). Our neighbors recommended Performance Auto to us so I brought the car over there. Pricing aside, the guys there are so great (I've mostly dealt with Chris). I felt like I was being spoken to honestly and treated with respect. My daughter's car was successfully repaired in a timely manner and we were very happy. Weeks later, MY car breaks down days after a 100K mile service, costing over $700 at the dealership which repaired it. I had the car towed back to the dealership to find out what had gone wrong only to be given a new diagnosis with a major repair of well over $1000. I decided to instead have the car towed over to Performance Auto. They confirmed that the diagnosis was correct but also gave me some other important information and recommendations around the repair that the dealership failed to mention at a much higher price tag!! So I had 2 cars in 6 weeks, all around the holidays, that had major repairs completed at Performance Auto. I paid significantly less (25-30%), was treated with respect and communicated with throughout. Unless we have a recall that requires us to take our cars to someplace else, Performance Auto is our new go to guys!

10/10 experience! Customer service is truly top notch. They were welcoming, explained everything…read moreclearly, and took great care of my car. New location is amazing. I will not go anywhere else for service. They treated my parents with such care for many years and continue to impress me with their honesty. Thank you PAS. I'll be back!

Rackley's offers some of *the best* service and staff of an auto shop I've ever encountered!…read more Veteran employee Zachary, up front, deserves more than 5 stars on the scale of professionalism, knowledge, friendliness, and work ethic. He is very communicative and he handles his workload like a champ. Over multiple visits I've sat in the shop for many hours and he works nonstop to make sure everyone's issues are handled even when there's a line out the door. Zach always answers my questions with poise. He goes above and beyond as well. For one job Zach helped work out some pain-staking details with a warranty company to cover shoddy work I had done at another shop, something he didn't have to do. Rackley's was able to fix this problem in a very quick time frame..."very quick" considering how many other vehicles they had on their docket! (Something to always note as a customer!) Nick, the tech who's worked on my car, is also extremely professional and friendly. He's got a lot of passion for his job. Nick was/is a perfect match for me since we both like the same make vehicle. Likely, Zach matched us up on purpose. Great! All around, Rackley's makes sure I am fully taken care of and driving a safe vehicle. Everyone I've met at the shop is happy, and fun and easy to talk to. They have a loooong line of loyal customers out the door almost all the time and I completely understand why. I'm so happy to have found these guys. I've been to them a few times now and each time I am satisfied. Cannot recommend Rackley's enough. Thank y'all so much! Absolutely awesome.

Rackley's is shady. I called Rackley's on a Monday to schedule a time to drop my car off and was…read moretold to bring it in Wednesday morning. I dropped my car off Wednesday morning and was told "we can't get to it today but we'll call you tomorrow". I left Rackley's with instructions to let me know the cost and nature of repairs before performing any work and was assured that this would happen(it didn't). I get a call later from Zach to ask why my car is there(again) and am told(again) that they'll call me and let me know what they find. After hearing nothing for three days I call Rackley's on a Saturday to find out what's going on with my car and am told they finished the work(!) and that someone will totally call me Monday morning when it's ready to be picked up. Of course, Rackley's fails to call Monday morning so I give them a ring a couple hours before they close and they tell me my car still needs work(?) and that after Zach checks on something they'll call me right back. Rackley's never calls back and I have to call them, yet again, and tell them to stop whatever they're doing and that I'm on my way to pick up my car. I'm floored by the lack of communication and professionalism from Rackley's and despite living within walking distance will never use them again.

24 hour towing plus auto care. Veteran owned, insured, with a nationwide guarantee. Nc localread more

The owner response forgot to mention "part" failed twice ( passenger side immediately upon pickup,…read moredrivers side on the interstate. The shop that towed vehicle from highway inspected and confirmed faulty install. And if anyone is wondering why I am updating review years later? Owner response to the entire ordeal only on yelp, probably should have reached out personally- whoops I forgot that was never going to happen due to husband temper and "dared me to come across counter". This was many moons ago and have no idea what it's like now, so take my update with a grain of salt

I never see any advertising of this business yet their huge back lot is always full of vehicles…read morewhen I have gone there. That tells you something. Honest fair service. Took my car there and needed a new headlight bulb to pass inspection yet after dropping it off the mechanic called me and said it was working by some miracle. Now some other shops would have replaced it any way or said they had and charged me Not JS & J. The mechanic gave me some really great cost saving advice about some potential problems as well rather than seeing an opportunity to suggest uneccessary repairs. In less than a minute they won a lifetime customer.

Great service, reasonable prices. Looking forward to having them service my car long term.read more

Big fan of BSI Quick, fair pricing and reliable…read more I showed up 7 min before closing and no questions asked, service done no problem. Good team! My wife is also a fan. These guys will take care of you.

Best place in Wilmington For vehicle services !! Oil changes , Wipers , batteries ,Tires etc …read more.. Reasonable prices and done professionally . Family owned as long as I can remember . All staff and a team of technicians are top notch as well . Trust this what I say , over the fast lube , 5 min oil change overpriced places ... Kudos , Stay Frosty ...

Student discounts, honest work, far better pricing than AAA, Firestone and dealer (Timing Belt on…read moredaughter's car cost $200 less than the aforementioned places). Daughter went off to college at UNCW. I usually do most repairs myself but the distance was an issue. Glad we found a Honda specialist! When we replaced the Civic with a Nissan Cube, Auto Tech proved to be THE place again! Nissan wanted $450 to replace the valve gasket because you have to remove the intake manifold to get to it. Auto Tech did put for under $200. I've trusted my daughter's car her all throughout college. No up charges and honest repairs done right the first time! Thanks Chris and team! 12/4/2020 Update Chis is amazing! We had a recent issue with head gasket failure. Essentially the previous work performed by Auto Tech was flawless but the part failed. The problem is my daughter graduated UNCW and is now living in Charlotte, 200 miles away! What a quandary! Chris went above and beyond by contacting the NAPA supplier and through his network membership with NAPA, offered a remote NAPA warranty solution where a shop here in Charlotte was paid to perform the work. Kudos to NAPA for standing behind their product and special thanks to Chris for standing behind his commitment to customers, even though we are 200 miles apart! This is customer service and integrity at its best! I feel any other shop would not have gone the extra mile to make things right! Christmas came early for my daughter this years and "Chris" played the role of Santa "Chris" Kringle!

Held my car for over a three weeks to diagnose and fix the CEL. For them to then call me that it's…read moreready for pick up and they couldn't fix the CEL and would require Mazda to update the software. Something I basically already knew from just googling the CEL at autozone. I took it to them thinking they can fix it out had the ability to update the software for me. End up paying $250 just for them to tell me to take it to Mazda. I ended up flashing the car myself

Everybody in this place is so nice even when they were texting me! When I pulled up and came in…read morethey were all just so kind. I just felt at home. It feels so good to have a new car family! I went in to get my air conditioning fixed and the price is so reasonable. I was so excited!! It's nice to be around people who have a shared love for mustangs. And they were very helpful with suggestions of some upcoming incidents that I may need to pay attention to. They have a very cozy waiting area as well. I felt 100% confident that everybody in there knew what they were doing. They did it quickly and they are not ego pricing.

Have been taking my bmw here for a few years, now under new ownership and management I have had two…read morehorrific experiences with them. I took my bmw in with a coolant leak, after 2,500 dollar repair bill, in which I caught them charging me for additional parts beyond the ones needed for the repair, im still having ti add a gallon of coolant to my car daily. After picking up the car I left them with my truck with engine light on for repair, paid them over 5,000 dollars for lifters and can job, only to drive 39 miles and new engine warning appeared, they refused to do anything or do any further work to vehicle. I will never recommend this shop, even ti someone I truly dislike. PLEASE STAY AWAY, ​