Customer Service, communication and integrity seems to be a weakness for this company. They came recommended by the manufacture of our travel trailer. At first things started off good, but then as time went by repairs were not being completed. Our trailer was with them for several months during the height of the travel season. The quality of their work was subpar when they put our bench seating back together.
To this day they still have not fixed our AC unit. They keep saying they submitted the required documentations to the manufacture. However, the manufacture is saying they didn't. The manufacture has even gone so far as sending them follow up emails, blank copies of requested docs and they even called. Marcy has not returned any of our calls. They still have our keys and said they would send them back to us. That was over a month ago. They aren't close to where we live otherwise it would have been easy to pop in and grab them. Do not use this company unless you want subpar work, lack of communication and lack of integrity. Where's the perfection as the name suggests???
Response back:If you would return a phone call this wouldn't have to play out on a public forum. We had additional work done outside of the warranty that was paid for right away. If you haven't got paid by the manufacture then that's your own fault for not submitting the documentations needed. We are not responsible for paying you on warranty work. That's not entitlement on our part, that's called lack of follow through on your end. I am actually the second owner on title so that's tells me your eyes site is as bad as your communication. read more
