Stay away, Beware
This has been an ongoing process with Outrig repairs. They
have had my fifth wheel camper for approx. 1 1/2 years. The
repairs were as follows: Roof replacement, awning
replacement, j-wrap replacement and delamination. After
the repairs were made they were completed improperly and
had to be completed a second time. The roof was replaced
twice. The awning was pulling away from the exterior wall after replacement which they said they repaired but I'm unsure if that was
completed. The J-wrap was replaced but the color was
changed without my approval (from light grey to black). The delamination was
"REPAIRED" but the was not properly done and needs
correction. The companies president, Dennis King complete a quote for the repairs from an outside company, Perfection RV storage and service, and when the cost came to $13080.51 to do it properly.
Dennis refused to complete the work and
offered to return $4100.00 and for me to take the unit back.
I explained to him that i believe I should be compensated
more to complete the repairs on my own since I'm not sure
if it will be more costly to make the repairs when they could
have made the issue worse since they are not qualified to
make the repairs. Also the fact they have had the camper
for the 1 1/2 years at two of there shops and my ability to
schedule trips and get the use of the camper while still
making the monthly payments. I requested $10000.00 in
repairs and compensation. The estimate Outrig received
from Perfection RV restoration & Service for the properly
repaired delamination was for $ 13080.51. The entire cost of the repairs I paid to OUTRIG was approx. $25000.00. This company hires unqualified employees and charges a premium and will not stand behind their repairs. read more