Daryl was great to work with! Would recommend for anyone looking for a Honda. He made the process…read moresmooth for us.

If you want great service go see Daryl. Very hard working and caring sales man. Got us in and out…read morein one day.

I had a great experience from start to finish! Nate and Tim were kind, honest, and professional…read morethroughout the entire process. They made everything smooth and comfortable, and I truly appreciated how well I was treated. I would absolutely recommend them to anyone looking for a great car-buying experience!

Extremely disappointing experience. I brought my car to this dealership for service, which included…read morean oil and filter change. The very next day, while driving, the low oil pressure warning came on. I immediately called the dealership because this happened just one day after they serviced the car. Instead of taking responsibility or even offering to arrange towing so the vehicle could be safely inspected, I was simply told that they would not cover anything. I'm obviously not going to risk driving a car with a low oil pressure warning and potentially damage the engine just to bring it back to them. It's incredibly frustrating to pay a dealership for professional service and then have a serious warning appear the very next day, only to be told that getting the vehicle safely back to them is now my problem. Definitely not the level of service or customer care I expected from a dealership.

My sales consultant Bridgette Hill was very helpful. She took me on a longer drive so i could test…read morethe vehicle on different terrain. She was punctual when i came back later to purchase the vehicle. Very very helpful consultant! I strongly recommend her. Financial department representative was also flexible during our negotiations.

Date of visit: December 26, 2025…read more When my efforts to find a vehicle that I wanted failed, we then considered vehicles my husband wanted, leaving me his car. The Nissan Rogue was one such option and we stopped by Russ Darrow Nissan at the Metro Auto Mall. While perusing the options, we were greeted by Tim, who for the most part was personable and friendly, though we noticed that he began to fill out an Offer to Purchase when we just indicated that we were only interested in test driving. Tim was very motivated to sell the vehicle as he called us at 730 the following morning to gauge our interest. The facility was nothing special, but certainly not the worst dealership we've seen in the area. We did go with another vehicle instead of the Rogue and after letting Tim know this, he did not reach out further, which we appreciated.

Drove up from Chicago to buy our new 2026 Jeep from Julian at Russ Darrow. From the very start I…read morespoke to manager, Jimmy who was honest straightforward and very knowledgeable. We came to terms on my deal and he assigned Julian to me and he was amazing! He sent me photos and videos of the vehicle, answered all Our questions, walked thru the process and was a great guy!! Definitely highly recommend Jimmy and Julian at Russ Darrow Chrysler for any of Your vehicle needs. If I could give them 10 stars I would!!! Definitely going to recommend friends and family. Yes the drive from Chicago was so worth it!!!

Uh oh! Scam alert!!…read more Classic scummy car dealership that uses deception and BS sales practices to waste your time and try to get every penny out of you. If you're a "confirmed winner" you can check your "PIN number" with the photo I included - obviously they won't give you this information unless you go there in person. I highly recommend avoiding this business at all costs, and I'll be sure to do so myself in the future.

I don't usually leave reviews, and I honestly hate that I even have to write this. I simply want…read moreother customers to be aware of my experience. First, the good: my buying experience was excellent. I purchased a brand-new 2026 Chevrolet Silverado, and the sales team I worked with was friendly, knowledgeable, and made the purchase process enjoyable. Now for the disappointing part. I had the choice between a black Silverado (which I preferred) and a white Silverado with the Waldoch package. Since I wanted the black truck, I was asked if I liked the interior, wheels, running boards, and blacked-out package on the white truck. I said yes, and it was agreed that I would purchase the black truck and those features--or in the case of the wheels, similar wheels of my choosing, which I specifically asked about before signing the loan documents--would be installed on my truck. Based on that agreement, my wife and I signed the paperwork and completed the purchase. Two days later, I was given a rental while my truck was taken to have the upgrades completed. About a week later, I got my truck back, and I loved the overall look. Unfortunately, several parts of the agreement were never fulfilled: * I was never given the opportunity to choose my wheels. * My original factory wheels and tires were never returned to me. * The interior was never upgraded. * The blacked-out paint began chipping within a month, requiring another trip back to have it redone. I reached out multiple times for answers and even spoke with the service department during oil changes. To their credit, the service staff genuinely tried to help and seemed just as frustrated as I was that I wasn't getting clear answers. Eventually, I decided to accept the situation because I'm not someone who enjoys complaining, and the entire experience made me uncomfortable. Later, I discovered that the tires rubbed when turning. I decided I would pay out of pocket to install a lift kit, since I no longer wanted to rely on the dealership to resolve issues related to the modifications. My only question was simple: What type of lift kit can I purchase that will not void my warranty? Over the past eight months, I've stopped in at least five times and made countless phone calls trying to get that answer. Unfortunately, I still haven't received one. This was my first brand-new truck, and spending over $60,000 should have been an exciting experience. Instead, it's disappointing to be making payments on a vehicle that isn't what I agreed to purchase because the commitments made during the sale weren't fully honored. I intentionally chose not to mention any employees by name because I don't know what happened behind the scenes. It may have been completely outside of the salesperson's control, and I never want to jeopardize someone's livelihood. My goal isn't to attack anyone personally--it's simply to share my experience so others understand what happened and hopefully encourage better follow-through on commitments made to customers.

BEWARE!!! Kunes Chevy in Milwaukee Metro Mall, not Griffin anymore. I called Kunes about the…read moreavailability of a vehicle the morning of 8/7/2026. I was told the vehicle was sold. It was on their website as well as Car Gurus as being available at that time and six hours later so I decided to call and make sure the vehicle did indeed sell, ( just in case financing fell through ) and was told the vehicle was still available. I asked the salesman Lalo three times to verify because I was told earlier in the day it was sold and I live an hour away from the dealership. He said " yes it is available (three times) and when would you like to make an appointment to come see it?" I made the appointment for a little over an hour later and he asked if anything would change text the number he sent me. So I still was not convinced and wanted to verify the vehicle was there one more time before I left so I called back a few minutes later and spoke with a different salesman and again asked several times to verify the vehicle was there and available. He said "yes it is still available" . He saw my appointment was already made by looking at my phone number so I said I will be there in about an hour. I drive there, go to the front desk and let them know why I am there and the person at the desk says Lalo is gone for the day so he will work with me. We go to a sales station, he asks some questions and says he'll be right back, assuming he's going to get the keys. Comes back a minute or two later and says the vehicle is sold. I tell him I would like to speak to the manager so he goes and gets Mark, one of the sales managers. I tell him I'm pissed and how many times I asked the two salesmen to verify availability. He tells me the car was sold a few days ago and starts blaming it on call centers and tells me "it's not on my end" when a vehicle is sold off their lot it's off right away. He then asks me who I spoke with and I tell him "Lalo" and he looks me in the eye and says "never heard of him, he must be at a call center, happens all the time" and apologizes for the inconvenience. So while I'm on my hour long return trip home I decide to call the number that I spoke to Lalo on and get the Kunes phone menu. Press #2 for sales and was connected with a very nice lady asking how she could help. I asked her location and she told me she was at the Milwaukee Metro Mall where I had just left, not a call center like Mark the lying sales manager told me. After verifying her location I described "Mark" and asked to speak with him. After a few minutes on hold she came back, knowing my name and said Mark was busy with a customer so she gave him a message to call me back. I then asked her if there is a salesman there named Lalo and she said "yes". So Mark the manager lied to me several times. ( He is a car salesman after all). I got home, checked the web site and Car Gurus and now it's gone. And Mark the lying sales manager never called me back. I wish I could give them zero stars for their ineptitude and lies. DO NOT TRUST THEM.

the staff, specifically James, is very helpful. they made the process of getting my first car very…read moreeasy! highly recommend

Stay away. They can't be trusted. I drove about 20 miles to test drive a car. I liked it and…read morewanted to put money down. The sales manager Chad Covert said no, he was going to send it out for some paint touch up but would save it for me when it returned. I commented what a great dealership they are, built on trust. Chad sent me an email when the car came back. Within an hour the car was sold to someone else. I assume they offered more money. Chad has not returned my calls. Then a sales guy Roger Droukas sent me a number of emails saying he does not know how it happened but he will look for similar cars and call me as soon as they come in. This is two weeks later and they have 5 used Highlanders are their lot. Roger has not called me. I would say that Chad Covert and Roger Droukas can not be trusted. They work for Heiser Toyota. I would say you can not trust anyone at Heiser Toyota. Find an honest Toyota dealer. Run!

There was a recall on the passenger side air bags in my vehicle. I called them to make a service…read moreappointment and the rude lady on the phone told me that it didn't cover my vehicle. Well, I knew better so I went ahead and made an appointment anyway to come in later the same day. I got there and stood idly for about 10 minutes as employees milled around me promising someone would help me soon. A woman filled out my paperwork and told me John would be looking at it. I went into the waiting room and was called out by John in about 15 minutes. John went into a long explanation about how the recall was for the passenger side only, and my drivers side seatbelt mechanism was broken (strange, I've never had an issue with it before) and that's why my airbag alert kept coming on on my dashboard (strange again, I've never seen it come on). I told him that I'd never had any issues with drivers side or any alerts, but my complaint was that the passenger side air bag OFF sign was constantly lit up whether or not there was a passenger. He told me to sit back down in the waiting room. About 5 minutes later he calls me out to my car to look at it, IT'S NOT EVEN MY CAR! Finally he admits that the sensor is indeed blown and they'll have to send in the passenger side cushions. He says he hopes I won't be driving with passengers for a while. I asked him to clarify... he was ready to send me out driving this car with no passenger seat and no right side airbags! I insisted on a rental car (as the recall notice stated came free with the fix) and he obliged. Once in the rental I noticed that the gas is only at 1/4 tank, the washer fluid is empty (seems like a luxury, but with slushy weather it truly is a safety hazard), and filthy interior. This is a 2015 rental with just over 1,000 miles on it... how is it so gross already?!? I called back to clarify that there was little gas in it and insisted it is noted so that I am not charged the hefty $6.00 a gallon when I return it at 1/4 tank. They were snooty with me then too. He even said my keys were "in use" when I asked for them to get my house key and office fob... so I guess what I'm saying is... anybody got a couch I can crash on for a couple days? Not returning.

bought my 2023 Nissan rogue there, the engine failed and they said because it's a Nissan they…read morecouldn't do anything. My stress level is high enough, they could've helped me find a dealer that could help me, but they sold me the car, got there money and that was good enough for them. Customer no service. Thanks for nothing......."?......

I've sold and purchased cars here for a couple of years. Even when I had an issue, they have been…read moreresponsive and even resolved an issue by trading a car I purchased through them with a more reliable car. Their service department was extremely helpful and fair! I had a horrible experience with their next door neighbors at Toyota and, from now on, will only work with CarMax.

I bought a Nissan Murano from Trey or Dre. I can't remember which but he knew that the front end…read morewas falling off and didn't tell me. The only thing he said is that there was a minor fender bender that was 100% fixed. But six months after I bought the car my son said hey mom the whole front of your car is falling off. I needed an oil I made an appointment to get that done and talk about the front end of my car. long story short. I was there for an oil change and supposedly all they had to do was to get clips to put the front end back on. I was there for six hours and nothing ever happened. He kept lying to me saying that he was calling this place and that place, but he didn't know about me as I knew owners of those places because of my own business and I called there and they said no one ever called and the reality is he could've walked across the street to a Nissan dealer and gotten those clips done but he did absolutely nothing . I used to like Carmax I would never go there again!!! I did go to a Nissan dealer to get rid of that car and they did give me a fair price thankfully and purchased a brand new Nissan Murano through Rosen. Rosen has excellent service all the way around, good pricing excellent to negotiate with too.

A week before I was gonna give my son a car for his birthday KMK picked it up after 9pm when it was…read moredark without a title or key. Well supposedly one that belonged to the car but I owned it over two years and had and still have the only key. Now I have to resolve this in court because Keith the owner isn't to bright.

From the owner: We buy your Junk Cars!read more

The Service Advisor was helpful in explaining what my vehicle needed & patient while I made…read moredecisions on the repairs. He was also aware of my time as I wasn't aware a recall needed to be done also Thank you

I think Heiser Toyota is a great place to buy a car. But their service department is NOT where you…read morewant to take your car. We have 2020 Rav4 which now has 82,000 miles on it. Whenever my wife takes it for oil change and tire rotation they try to sell her all kinds of bogus services. They started this when the car had about 40,000 miles. I think they proposed $1200-1400 in maintenance services over and above oil change. At 60,000 miles it was about $1700. Today at 82,000 they proposed services totaling $1,877.60. Attached is proposal. Now i have looked at Toyota's recommendations in their manual. Most of these either aren't on there or they come at much later mileage. Toyota is supposed to be one of the most reliable cars needing very little in repairs or maintenance. This dealer thinks some of these should be done every 30,000 or every 60,000 miles. See their notes on what they proposed. Dynamic engine restoration for $600 - what the heck is that. I worked at a car dealer many years ago - dynamic engine restoration is a scam of epic proportions. I have a 2017 Tundra and a 2011 Prius that i take to a different Toyota dealer. They never ask me to do any of this. I personally think it might be that my wife takes her rav4 in and they figure they can suck her into doing this junk. That is offensive all by itself. But to take advantage of anyone by trying to scam them into unnecessary services is Completely Unacceptable. I've written to Toyota - they referred complaint to dealer and couldn't even be bothered to respond. So I now have to resort to warning people in reviews not to waste money on garbage services. I think a letter to Toyota in Japan might elicit a different response than Toyota USA. I love my Toyotas but I think these service scams that take advantage of people thinking they need this stuff should be investigated.