After an awful, shady experience at Russ Darrow Mazda in Madison, working with Erica and the team…read morehere was a night and day experience buying the same car Madison told me was already sold. I'll definitely buy my next Mazda from here as well!

My purchase of a used Mazda SUV from Russ Darrow Metro Mazda was best car buying experience I have…read moreever had. Tim Scott was an outstanding sales representative. He was super professional, knowledgeable and friendly without being pushy. Tim quickly pulled the vehicles I wanted to compare and test drive. It did not take me long to decide to buy, the SUV looks brand new, is totally loaded and drives like a dream. I got a great deal and was very comfortable with the entire process. I highly recommend working with Tim Scott at Russ Darrow Metro Mazda.

Service and showroom were top notch. My sales person Debra went above and beyond. Many options to…read morechoose from which was nice compared to other dealerships.

Date of visit: December 26, 2025…read more When my efforts to find a vehicle that I wanted failed, we then considered vehicles my husband wanted, leaving me his car. The Nissan Rogue was one such option and we stopped by Russ Darrow Nissan at the Metro Auto Mall. While perusing the options, we were greeted by Tim, who for the most part was personable and friendly, though we noticed that he began to fill out an Offer to Purchase when we just indicated that we were only interested in test driving. Tim was very motivated to sell the vehicle as he called us at 730 the following morning to gauge our interest. The facility was nothing special, but certainly not the worst dealership we've seen in the area. We did go with another vehicle instead of the Rogue and after letting Tim know this, he did not reach out further, which we appreciated.

Drove up from Chicago to buy our new 2026 Jeep from Julian at Russ Darrow. From the very start I…read morespoke to manager, Jimmy who was honest straightforward and very knowledgeable. We came to terms on my deal and he assigned Julian to me and he was amazing! He sent me photos and videos of the vehicle, answered all Our questions, walked thru the process and was a great guy!! Definitely highly recommend Jimmy and Julian at Russ Darrow Chrysler for any of Your vehicle needs. If I could give them 10 stars I would!!! Definitely going to recommend friends and family. Yes the drive from Chicago was so worth it!!!

I experienced the most unprofessional and infuriating pre-buying experience at Russ Darrow Dodge at…read morethe Auto Mall in Milwaukee. I was in the market to purchase a 2024 Dodge ProMaster. The van in question, VIN # 3C6MRVHG9RE120087, stock CXR8802 with only 79 miles on the odometer. I saw the vehicle was available on their website so I requested a test drive. I received an email back from someone at the dealership within a short time stating that the van was indeed still available. They acknowledged my interest and my request for a test drive for the next day. I made an appointment for around 6:00PM. I informed the sales agent that I was a serious buyer who could potentially purchase the van that day. I received a phone call early in the morning and an email later that day to confirm my appointment. I received a text an hour before my appointment, letting me know that a sales agent was expecting me. When I arrived, it took a while to find the sales agent. Since I arrived 30 minutes early, I was told to wait until 6:00PM. As a potential customer, I was a little annoyed at having to wait when the sales agent was just standing around, talking to other sales agents but I accepted it. I did not see any other customers. At 6:00PM, the sales agent went to pick the van up. After 30 minutes he returned to tell me that the van was no longer available and that I should look for a different vehicle. I reminded him that I had received a phone call, emails and texts verifying that it was still available. I showed him the Russ Darrow website showing the van was still available but he replied that it was not. Infuriated at this "bait-and-switch" tactic, I asked to speak with the sales manager. The sales manager, Mr. Sone Phrakousonh, told me the van had just been sold at auction. I questioned the reasoning a vehicle with only 79 miles would be sent to auction but received no explanation. After mentioning the multiple confirmations I had received, with indifference, Mr. Phrakousonh then said that there had been a mistake but that I am free to look for a different vehicle. After some back and forth dialog, Mr. Phrakousonh then said that the van I had come to see was on the lot but it's no longer for sale. Then he said the van was no longer on the lot because it was sold to a different dealer who will be taking it to an auction. 3 different explanations within a 5 minute timeframe. I then asked Mr. Phrakousonh to provide an out-the-door cost breakdown of a different van on the lot with similar mileage and was given a sheet of paper with a few handwritten one-word notes indicating the tax and a service fee. I asked to see the van and was told I would need to return to the dealership the next day. I asked whether any discounts can be applied, given the situation I had endured with the first van. Mr. Phrakousonh promptly refused, stating, "if you don't want it at that price, that's fine with me". I asked to speak with Mitch Darrow the general manager and was informed that Mr. Phrakousonh was currently the only manager available. The level of dishonesty, unprofessionalism, arrogance and total lack of caring about a potential sale by Mr. Phrakousonh , the sales manager, was beyond comprehension. I have since purchased a similar vehicle at a competing dealership.

I don't usually leave reviews, and I honestly hate that I even have to write this. I simply want…read moreother customers to be aware of my experience. First, the good: my buying experience was excellent. I purchased a brand-new 2026 Chevrolet Silverado, and the sales team I worked with was friendly, knowledgeable, and made the purchase process enjoyable. Now for the disappointing part. I had the choice between a black Silverado (which I preferred) and a white Silverado with the Waldoch package. Since I wanted the black truck, I was asked if I liked the interior, wheels, running boards, and blacked-out package on the white truck. I said yes, and it was agreed that I would purchase the black truck and those features--or in the case of the wheels, similar wheels of my choosing, which I specifically asked about before signing the loan documents--would be installed on my truck. Based on that agreement, my wife and I signed the paperwork and completed the purchase. Two days later, I was given a rental while my truck was taken to have the upgrades completed. About a week later, I got my truck back, and I loved the overall look. Unfortunately, several parts of the agreement were never fulfilled: * I was never given the opportunity to choose my wheels. * My original factory wheels and tires were never returned to me. * The interior was never upgraded. * The blacked-out paint began chipping within a month, requiring another trip back to have it redone. I reached out multiple times for answers and even spoke with the service department during oil changes. To their credit, the service staff genuinely tried to help and seemed just as frustrated as I was that I wasn't getting clear answers. Eventually, I decided to accept the situation because I'm not someone who enjoys complaining, and the entire experience made me uncomfortable. Later, I discovered that the tires rubbed when turning. I decided I would pay out of pocket to install a lift kit, since I no longer wanted to rely on the dealership to resolve issues related to the modifications. My only question was simple: What type of lift kit can I purchase that will not void my warranty? Over the past eight months, I've stopped in at least five times and made countless phone calls trying to get that answer. Unfortunately, I still haven't received one. This was my first brand-new truck, and spending over $60,000 should have been an exciting experience. Instead, it's disappointing to be making payments on a vehicle that isn't what I agreed to purchase because the commitments made during the sale weren't fully honored. I intentionally chose not to mention any employees by name because I don't know what happened behind the scenes. It may have been completely outside of the salesperson's control, and I never want to jeopardize someone's livelihood. My goal isn't to attack anyone personally--it's simply to share my experience so others understand what happened and hopefully encourage better follow-through on commitments made to customers.

BEWARE!!! Kunes Chevy in Milwaukee Metro Mall, not Griffin anymore. I called Kunes about the…read moreavailability of a vehicle the morning of 8/7/2026. I was told the vehicle was sold. It was on their website as well as Car Gurus as being available at that time and six hours later so I decided to call and make sure the vehicle did indeed sell, ( just in case financing fell through ) and was told the vehicle was still available. I asked the salesman Lalo three times to verify because I was told earlier in the day it was sold and I live an hour away from the dealership. He said " yes it is available (three times) and when would you like to make an appointment to come see it?" I made the appointment for a little over an hour later and he asked if anything would change text the number he sent me. So I still was not convinced and wanted to verify the vehicle was there one more time before I left so I called back a few minutes later and spoke with a different salesman and again asked several times to verify the vehicle was there and available. He said "yes it is still available" . He saw my appointment was already made by looking at my phone number so I said I will be there in about an hour. I drive there, go to the front desk and let them know why I am there and the person at the desk says Lalo is gone for the day so he will work with me. We go to a sales station, he asks some questions and says he'll be right back, assuming he's going to get the keys. Comes back a minute or two later and says the vehicle is sold. I tell him I would like to speak to the manager so he goes and gets Mark, one of the sales managers. I tell him I'm pissed and how many times I asked the two salesmen to verify availability. He tells me the car was sold a few days ago and starts blaming it on call centers and tells me "it's not on my end" when a vehicle is sold off their lot it's off right away. He then asks me who I spoke with and I tell him "Lalo" and he looks me in the eye and says "never heard of him, he must be at a call center, happens all the time" and apologizes for the inconvenience. So while I'm on my hour long return trip home I decide to call the number that I spoke to Lalo on and get the Kunes phone menu. Press #2 for sales and was connected with a very nice lady asking how she could help. I asked her location and she told me she was at the Milwaukee Metro Mall where I had just left, not a call center like Mark the lying sales manager told me. After verifying her location I described "Mark" and asked to speak with him. After a few minutes on hold she came back, knowing my name and said Mark was busy with a customer so she gave him a message to call me back. I then asked her if there is a salesman there named Lalo and she said "yes". So Mark the manager lied to me several times. ( He is a car salesman after all). I got home, checked the web site and Car Gurus and now it's gone. And Mark the lying sales manager never called me back. I wish I could give them zero stars for their ineptitude and lies. DO NOT TRUST THEM.

the staff, specifically James, is very helpful. they made the process of getting my first car very…read moreeasy! highly recommend

Generally good service, but don't count on a courtesy ride. Their availability is spotty, and the…read moredrivers seem to work their own schedules. Staff seem to never know if a ride is again or how long before it will be. Major service departments need to provide courtesy rides. Just be forewarned that a promise of a courtesy ride may not be fulfilled.

Terrible customer service. Sold my family member a bad car and its been nothing but hell since she…read moregot this car. Bad engine, leaks, and never can provide a rental that her warranty is supposed to cover. Do not buy from hwre.

They did a nice job in selling us a vehicle. Covered all the details. Really a 5 star experience…read morebut I want to update after I drive for a while

I bought a Nissan Murano from Trey or Dre. I can't remember which but he knew that the front end…read morewas falling off and didn't tell me. The only thing he said is that there was a minor fender bender that was 100% fixed. But six months after I bought the car my son said hey mom the whole front of your car is falling off. I needed an oil I made an appointment to get that done and talk about the front end of my car. long story short. I was there for an oil change and supposedly all they had to do was to get clips to put the front end back on. I was there for six hours and nothing ever happened. He kept lying to me saying that he was calling this place and that place, but he didn't know about me as I knew owners of those places because of my own business and I called there and they said no one ever called and the reality is he could've walked across the street to a Nissan dealer and gotten those clips done but he did absolutely nothing . I used to like Carmax I would never go there again!!! I did go to a Nissan dealer to get rid of that car and they did give me a fair price thankfully and purchased a brand new Nissan Murano through Rosen. Rosen has excellent service all the way around, good pricing excellent to negotiate with too.

I can't say enough good things about my experience at CarMax, all thanks to Craig and Cory! I was…read moresearching for the perfect car as a surprise for my niece's Sweet 16, and they went above and beyond every step of the way. From helping me narrow down the best options at short notice, to coordinating delivery just in time for the big surprise, they made what could have been a stressful situation (after the car was delayed in Baltimore-not their fault) feel seamless and even fun. They located a replacement in record time! Their patience, attention to detail, and genuine care made all the difference. Thanks to them and the team in the back that prepped the car, my niece was shocked and absolutely speechless when she saw the car. It was a moment we'll never forget! Thank you for helping us create this memory for us! I will absolutely recommend these two at carmax any time anyone I know is in the market for a used car!

A week before I was gonna give my son a car for his birthday KMK picked it up after 9pm when it was…read moredark without a title or key. Well supposedly one that belonged to the car but I owned it over two years and had and still have the only key. Now I have to resolve this in court because Keith the owner isn't to bright.

From the owner: We buy your Junk Cars!read more