The staff in the parts department was very knowledgeable and helped me get what I needed very efficiently.

Generally good service, but don't count on a courtesy ride. Their availability is spotty, and the drivers seem to work their own schedules. Staff seem to never know if a ride is again or how long before it will be. Major service departments need to provide courtesy rides. Just be forewarned that a promise of a courtesy ride may not be fulfilled. read more

I've been coming here for years for service on my car, and occasionally things do slip through the cracks; however, they've ALWAYS made it right and gone above and beyond to fix a mistake. Everyone in my family has bought cars from here. We bought our car from here today and this is the second car that James was the sales person on, and while it was a little bit hectic on both ends, at the end of the day all the details were hammered out. I would buy another car from here. James Hicks and Jakub Kania were a pleasure to work with. read more

Truly one of the only good Toyota dealers left in the Milwaukee area. Even throughout the pandemic they treated customers the same and didn't price-gouge. If you spend your money anywhere, spend it here. Go see Roger Droukas, he will take care of you! read more

Heiser Toyota - Car Dealers Near Me - Milwaukee, Wisconsin

They put in the wrong filter in my sons car. The car blew up, They put in a new engine. The car blew up months later. I forgave the once. I then had them change my filter in my car January 16, 2025. It leaked all over my garage. The receptionist kept transferring me to voice mail not knowing the manager was not there. I drove there even though I am disabled and was not supposed to drive on the meds. The service manager would not let me speak. He kept saying, "are you done yelling" such abuse, incompetence. I have bought 2 cars from them in the past. DONE With the fools. They all need retraining. read more

If I could rate them a zero I would. I have been a customer for many years but I'm DONE coming in for service. FOX news is on EVERY TIME I come in. Clearly this company supports MAGA. I asked the general manager, who is extremely rude, to change the channel and she suggested that I sit in a chair somewhere outside of the waiting area since she refused to change the channel. I told her absolutely NOT and she instead turned off the tv. I certainly wouldn't expect MSNBC to be put on. Then, another employee came and turned it back on to FOX! Heiser continually alienates 60% of their customer base and they don't care! Keep politics out of your sitting area! Not everyone is a MAGA freak like those who manage the dealership! read more

My car is worse now than when I took it in. Reached out multiple times to dealer via text. I have the texts, only to get blown off

Made an appointment for tires, Heiser confirmed my appointment.' Service advisor told me the tires I wanted will be ordered. When I arrived to my appointment, I was told my tires were not ordered. I traveled 30 miles . Never got an email or phone call advising they did not have my tires. I emailed & left a voice mail, Heiser did not respond. VERY DISAPPOINTED read more

The car I bought had 69,600 miles. The engine blew up at 88,115 miles. They sold me garbage and refused to help find a solution. Run!

I was in touch with Chad in used vehicles for less then a day when he shot me a text with details on a gorgeous '05 Solara (Camry coup). Hadn't even made the lot yet, and within 2 days, I pulled the trigger. Love this car so far! Free oil change, 3 tire rotations, and car washes for the life of the car were nice bonuses!!! I went in, wrote a check, and didn't spend more than 25 min. before driving away. Plenty of supporting staff in sales and finance as well. Jorgo & Goran expedited the delivery, and really know their stuff. Perfect "10" experience. Will be back. read more

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Avoid this dealership! I was bait and switched with the wrong vehicle, strung along for over a month, then blindsided with a price hundreds of dollars more than was originally negotiated when the car eventually came in. Told me they had the car I was looking for, but waited until I was in the building to tell me that it was a different color. Then after delaying the delivery twice, they raised the original offer (which was already pretty bad to be honest) by ~10% and refused any attempts to negotiate. The salesman did not appear to understand how lease payments are calculated and both he and the finance department said several blatantly misleading or false things to justify adding hundreds of dollars of additional charges. I wouldn't rent a car from these guys overnight, much less buy or lease from them. read more

I bought a used Buick here in 2019. The sales agent put on a big show of trying to get me a better price that was obviously false. Immediately after making the purchase, his tone and that of all of his colleagues completely changed. I was new to the area at the time and they used profanity to describe my new hometown. Very unprofessional and unappealing. Still I wouldn't have written this review had they not charged me to file my title lien with my bank and then neglected to do so. This led my bank to come after me for the title now, two years later. When I went to the dealership to bring back the title, I was lied to twice before I even spoke to the person the bank set me up with. When I talked to her, I asked to be made whole for the inconvenience their negligence cost me. She dismissed me, but said she would call me back to confirm that they had remedied the issue and to see if the company was willing to do anything to make me whole for their mistake. Not only did she not call back, but when I called her she redirected my call to someone who could again dismiss me and give me the runaround again, saying they would call me back but never following up. Writing this review is my only recourse. Please do not give this unprofessional, unapologetically negligent company your business. There are plenty of other options out there that would surely be less of a headache and more deserving of your hard-earned money. read more

I had a written trade in value (text) from Roger and dealership did not honor it. Will not return ANY calls. 3 voicemails left for new car manager 3 voicemails left for dealership manager. Roger did not back me up despite this being the 3rd car I bought from him. I called Toyota corporate and they have tried 3 times and left voicemails as well. HORRIBLE customer service. Please buy elsewhere. read more

Worst car buying experience ever, salesman lied on phone said the Tacoma was throughly inspected by service and all was good ? The tires were 15 years old snd cracked ? The engine belts were also cracked? Service was unwelcome to repair even if we paid ? Problems getting title processed? Just a night mare ! General manager won't return calls !! We're reporting them to the state license agency and filing complaint with Toyota North American! read more

I had a wonderful experience at Heiser Toyota. I live in Madison WI and saw a car that I liked. I worked with Christine she made a video of the car. I really enjoyed working with her. She did not pressure me and was informative. I drove to Milwaukee to trade in my old car and left with a beautiful Toyota. I defiantly recommend them. read more

Last February I ordered a Prius Prime. Put down a $500 deposit on my credit card. I also ordered a Toyota Sienna Woodland. And put $500 on my credit card for that one also. The Woodland came in 1400 14 months later and over $2,000 more than the original price. I told them I was not going to pay it. They can sell to someone else. And refund me my money. Jacob and financing told me no problem. I told them all so the cancel my Prius Prime and refund me the $500. Because I'm not waiting since I ordered it over 14 months ago. Since then they've ignore my phone calls and emails and they're still holding my $1,000 This is totally unprofessional and unacceptable. As the price I paid for. Was not the price. I was trying to get it to. Was not the new price. When the vehicle came in? That is why I canceled and requested the refund. And the Prius Prime that may never get here. I'm sick of waiting. That's why once again I requested a refund. read more

This is my first time EVER writing a review for anything. They false advertised the new car that I bought by saying it had remote start and when I took it home and realized it in fact did not, they avoided all my phone calls for weeks and made it extremely obvious that they were avoiding me. When I finally got a hold of the managers they fought me by saying "everyone makes mistakes" when I told them the salesman lied to me to buy the car. Do not waste your time here. go somewhere else. read more

We were recently in need of another car. We choose to go pre-owned/used. We tried a few dealers and even Carvana (blah two strikes there). In this time of extremely low inventory, places are desperate and buyers need to be highly aware. Al Hussain at Heiser was just as honest and caring as he was 17 years ago when I bought a 4-Runner with his help. The dealership is honest and will actually sell you the car on their website vs using the advertising for bait n switch. I was in and out in just a few hours with a well-priced Toyota-certified used car that should last over 150,000mi+ more. This took only hours vs days. This was a good experience. I didn't feel 'taken for a ride', no games played, was treated with respect. Repeat business is recognized and valued here. Heiser Toyota earned my business again. Oh and a shout out to Darrin. Thank you "D" for taking us in and making the reconnection. read more

Heiser Toyota - Nice Camary - Car Dealers Near Me - Milwaukee, Wisconsin

I went in to Heiser Toyota on Milwaukee's northwest side (just outside of Menomonee Falls) in August, 2021 ... still during the Covid19 pandemic ... to ORDER from Japan a brand new 2022 Corolla Hybrid. Only 1 other dealership even had a 2022 version available to test drive, let alone buy due to nationwide supply chain issues. Heiser CORRECTLY told me that it would take around 8-10 weeks for the car to arrive from TOYOTA in Japan. With such inventory shortages across the greater Milwaukee area, I was expecting to PAY up to $1,000 ABOVE MSRP ... as other sneaky local dealerships (like Napleton's Toyota of Brookfield) tried to do only 1 day earlier! Nope! Heiser was aware of other dealerships "Chicago Style" UP-PRICING TACTICS, but Heiser said they appreciated that I did not complain that there was no available model to even test drive, and so they agreed to a price slightly BELOW MSRP! Much to my pleasant surprise, my car arrived in mid-October (8-weeks). My sales person (Jorgo) was super knowledgeable about all the new hi-tech features including: Smart FOB Keyless entry and startup, Rear blind-spot monitoring and notifications, Sirius XM radio, Active Radar-enhanced cruise control, etc. I haven't been driving as much with Covid cases back on the rise now in May, 2022. I am due for my first of 2 years worth of FREE STANDARD MAINTENANCE (in this case FREE 5,000 mile tire rotation) ... and coming soon ... FREE SYNTHETIC OIL CHANGE at 10,000 miles. Hopefully, those services go smoothly so I won't have to come back here with any negative reviews. read more

Trying to call them this morning for a simple question about an oil change nobody there seems to know anything about a coupon then the phone rings for 3 minutes and then they just hang up on you what a joke take your service elsewhere. read more

Jorgo was exceptional. He is a great asset to Heiser and to the automotive industry in general. He was patient, kind, knowledgeable, friendly an thorough. The experience was the complete opposite from my previous dealings with Another Milwaukee dealer. (They lost me for good) Also I want to mention that Brett was one of the best managers I've ever dealt with. Straight forward, to the point, knowledgeable, helpful and friendly. Over all it was a great experience. I will definitely recommend Heiser to my friends and family! read more

Tried to make a 1:45 appointment. Said there wasn't one available, but a 1:30 was. Left work 15 minutes early, and still have not seen my vehicle! Papers required to sign states THEY are not responsible for damaging or losing your vehicle! Really?? read more

Worst customer service experience ever. Apparently the salesperson that sold you the car can only help you. No one else wants to help you and it's not their problem. I purchased a new 2020 C-HR. The salesperson didn't show me all the feature on the car and I didn't know that for the navigation system to work I need a phone charger plug to link the phone and the car. I tried to bluetooth it but it did not work. When I pushed the map feature it said the navigation app was not installed, therefore, I took it back to Heiser. First time, I went through the service department. Nobody could help me and they couldn't take my car in. I was told that only my salesperson can help me and that he'll give me a call. One week later, I didn't not receive a call. Second time, I went through the service department. Same thing. Then, they told me my salesperson would be in the next day and that I can just come in. Third time, which was the next day, when I came in they said I need an appointment or for me to call my salesperson. At this time, I have wasted so much time and been lied to I started to get upset. After arguing back and forth with two salesperson and another guy on the floor, one of the two salesperson finally decided to help. A little issue could have been easily resolved if everyone at Heiser worked as a team instead of lying and pushing me off. Never buying a car from this place again. read more

Used truck shows online, texted about more pics/info and well it's just getting inspected, just got it in. Inquire again same day and next day am told it sold to an employee?? Today it is still posted at a higher price even though I was told it sold? Called and get sales guy whose name starts with R, ask about why it's posted today at higher price when you said yesterday it was sold, he says it needed tires?? In talking to him he doesn't want to listen and just keeps talking over me wanting to just fill me with typical car sales BS and steer the conversation away from what the hell is going on with the truck, I inquired about, weird operation. I can see this from some fast Eddie back alley used car lot but from a Toyota dealership, very unprofessional! Can see why the 2.5 stars on yelp reviews. Not sure I would trust any deal from this place after these 36 hours of a debacle! UPDATE - Another day goes by, and now posting changed again showing no warranty?? read more

I have listened to the Heiser Group commercials and felt like they would be a good place to start to look for a used vehicle. I WAS SO WRONG. I contacted 3 different locations with the same lack of concern for I am looking for, listening to what I ask, upfront honest communication, willingness to answer any questions and lack of respect. I received emails from all three with almost the same response. Apparently, they use canned answers. All three locations had vehicles posted that were not even on the lot, and it was two weeks before they were. Interesting practice. With the same poor business practices being used at all three locations it would appear to me that this is part of the Heiser playbook. I would never recommend anyone use the Heiser Group if you are looking into a used vehicle. The dealership I ended up purchasing my vehicle had good communication skills and very respectful. They actually gave me much of the information before I had a chance to ask. The Heiser Group gives me the impression they feel that they are the only dealerships in the Milwaukee area. read more

Do not do business with this dealership. I submitted a credit application for a vehicle and they never got back to me. Even though I reached out to them and they ran my credit, and trying to sell me a different car. Poor communication and deceptive sales tactics. STAY AWAY ! read more

They lost my business forever. I was going to buy a used truck from them, they called, sent texts, made appointments, etc the morning I was driving up ( from Kenosha). When I got there to finish the deal they tell me they just sold it... so they went through all that to get me in there, but when they screw me over and sell the truck out from under me, they don't have the time to send me a text or call to tell me not to bother driving all the way up... so not only did they sell it after promising it to me, they let me waste my whole day and almost half a tank of gas driving up there. That tells me a lot about their business strategy... typical, classic car salesmen... sleazy money hungry jerks. Don't trust them. Go someplace else. read more

Went in with my daughter and son-in-law to search for a car. Had looked at other dealerships first. Mr. Hicks has stayed late that day and efficiently answered all questions. Extremely knowledgeable and no pressure put on us. Was a high mileage car. Car was originally shown to us without cleanup from first owner. Once they were done with the cleanup, it was as new. Everyone was efficient and professional. Will deal with them again for sure. read more

Best car dealership I have found in the 46 years I have buying cars, from sales to the service department. I have bought 4 new Toyota's from them in the last ten years and always have had outstanding service. I have always dealt with James Hicks (salesperson) and he has never disappointed me, he is a no pressure salesman and very knowledgeable. read more

This is my second time working with Heiser. I bought a used sienna a few years ago and had no issues. We worked with James because my mom said he was the best. I have not been disappointed working with James. He worked hard to get us the vehicle we were looking for at the price we can afford. We needed a new truck and decided that leasing would probably be a better fit for us at this time. James and the Heiser team worked their magic and was able to get our payments super close to what we needed. They were able to get us a 2021 Tacoma TRD Sport at the price we needed. I highly recommend Heiser Toyota for your next car purchase. We went to a different dealership so we could compare pricing and Heiser could not be beat. The other company couldn't even get close to the monthly price for a 2020 Tacoma (lower end model). Thank you James and Heiser team members for you excellent service. read more

I'm updating my review six months after the purchase of my 2015 Corolla. I initially left the dealership a happy customer, but can now say I'm not so pleased with the quality of the car that I purchased. When I bought the car, there were spots all over the front passenger and rear seats. Shahat said I could bring the car in they would shampoo the seats to take the spots out. Not a big deal. I purchased the car and took it back a week later for a shampoo. Those spots that I was assured would be taken care of are actually stains, so that's cool.... I'm not sure what they put on the exterior to make the cars look fantastic on the lot, but about a week after purchasing, I started to notice small dings and scratches that hadn't been noticed when the car was super shiny. More weeks and more small scratches. There are also a couple of spots in the car where the pain is actually CHIPPING away. So, I'm sure a repaint is in my near future to avoid rust. Maybe I should have really questioned the seats instead of taking the salesman's word. Maybe I should have gone over the exterior of the car with a fine tooth comb... I just wish it would have been disclosed initially and not covered up by whatever they use. I've heard Amorall is used at some dealerships to hide paint imperfections. Who knows, but I'm bummed out. read more

Fantastic customer lounge. TV,Free coffee, soda, water, cappuccino. wifi key = iloveheiser read more

Went here for an oil change. The good: Price was $23, instead of the $32 I expected, due to an evening-hours special. Car wash was also included. The not-so-good: I arrived on time for appt, and waited 15 minutes before I was checked in. (There was no line, and it didn't seem very busy). The mechanic left grease smudge fingerprints all over my window, steering wheel and console. They told me I needed a new air filter. (I just changed the air filter 2 weeks ago.) The form they gave me said they checked my battery (it passed). The next day my car wouldn't start due to a bad battery. Hmmm. Overall: Price was good, but they tried to sell me parts I didn't need, and they didn't actually check the things they said they did. Good thing there was no serious mechanical issue with my car--not convinced they are 100% trustworthy. read more

I take my Lexus to Heiser Toyota since the day I got it. They always have the parts and certified expertise to make repairs without messing up anything else in the process. They also work on all males and models. Staff are all very cool, Chris sales, Cho in service, Alonzo maintenance and the reception are all awesome in my opinion. read more

Purchased my Tundra out of state (thank god) but needed a toyota dealer to service it, picked Heiser because it was close... Yikes. First time I went there, I was waiting for the oil change, wanted to look at another vehicle for my wife, however I couldn't due to the fact that a famale salesperson was sitting in the vehicle on her phone having a personal conversation for what seemed an eternity and then proceeded to check her facebook for the rest of the time. Fine, I'll move on. A time or two later went there, they found a nail in my tire, no problem, mid-tred so pull it and patch it. Nope, they insisted they don't do that and tried to get me to buy 4 new tires, when my tires had 15,000 miles on them. I told them to leave it and I took it to the place I take my vehicles when I'm out of warranty, a nice little "mom & pop" place about 5 miles away that's been around since 1907. Fine, I'll move on. This last time I was in a bind. Truck wouldn't start at home, was able to jump it so I could get to work. I knew it was the battery but just in case, the truck is still under warranty so I'll take it to heiser in case it's something else like the alternator and it's covered. I pulled in and left the truck running (because if they need a code reader, they can hook up and if I shut it off, it won't start again), the woman in the service desk said "you left it running" I explained the situation that I just want to drop it off, get a loaner so I can get to work and then you can call me later when it's ready. Simple? Apparently not. She said, "I need to write a ticket" (a regurgitated response) and "I can't get you in now". I didn't need to get in now, I want to drop it off, get a loaner and get to work, which I am almost late for now. Again, "I'll have to write a ticket" and "we don't have loaners". Wait, what? How do you not have loaners? You have 200 cars on your lot, I just need to get to work. Even the "mom and pop" place I go to has loaners. She stated "we have a shuttle". I said will the shuttle pick me up at midnight when I get out of work? No. Then your shuttle does me no good. I worked for a dealership years ago in high school and we always, always gave out loaners for people who needed them. When we ran out of "loaners" we gave them brand new cars to use. You're not giving these cars to some 18 yr old kid on his way to drag race on hwy 100. These are working people who need to get to/from work or pick up their kids or get home to make dinner. You photo their license, grab the keys to your "managers" loaner or some cheap base model car and hand them the keys. But I digress, I left there pissed, called the "mom & pop" place and by the time I got there, they had an oil change kid standing in the parking lot with a wrench and a new battery for my truck. 10 minutes later I paid them and was on my way to work. Even though they were slammed in their service dept, and I mean their lot and every bay was full, they found 10 minutes to get me in quick, in a bind and help me out. So, forget Heiser, forget your service dept, forget your sales dept and forget your regurgitating ticket writing. I'll get my truck serviced elsewhere and buy my new vehicles elsewhere as well. read more

Just Finished Purchasing a New 2018 Toyota Highlander... Are you kidding me! Awesome people to work with, Salesman (Jason) Knowledgeable, thorough and very instructive. Gave me the deal I wanted and the payment I wanted. I have purchased over 8 new vehicles 3 from the Heiser group and am convinced I came back here for the best deal. read more

Great selection, great prices, great people!!! Ask for the best: Brian Drewek! He treats everyone the best!!!!

We worked with Roger Droukas, he was great! No hassle and a great price on our new Sienna!

Brought a used Highlander in May of 2019. The car was suppose to be per-inspected ,but the wheel alignment was way off, they did fix it. Driver window had a problem, I had fix later, they should have found in per-inspection. My thought is their inspection was bad. I still do not have my title because they kept messing up the paper work. read more

I just finished the process of buying a 2017 Toyota Camry, and I admit I worked hard to get a great deal (lots of calls to lots of dealers). If Heiser was closer to me, I would have definitely bought there. You HAVE to get in touch with Zachary Dorro. He's the absolute best salesperson I had conversations with. He was invested in getting me the best price. Unfortunately, a local dealer gave me a slightly better offer (they had WAYYYY too many 2017 Camrys... they were giving them away). Lots of dealers gave me the run around, and Zach did a great job sticking to the process I preferred! read more