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Festus Auto Sales

4.0 (1 review)
Closed 9:00 am - 6:00 pm

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8 months ago

The previously reported issue has been successfully resolved, and a replacement vehicle has been provided.

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CarMax

CarMax

(38 reviews)

Heritage Heights

I bought a Nissan Murano from Trey or Dre. I can't remember which but he knew that the front end…read morewas falling off and didn't tell me. The only thing he said is that there was a minor fender bender that was 100% fixed. But six months after I bought the car my son said hey mom the whole front of your car is falling off. I needed an oil I made an appointment to get that done and talk about the front end of my car. long story short. I was there for an oil change and supposedly all they had to do was to get clips to put the front end back on. I was there for six hours and nothing ever happened. He kept lying to me saying that he was calling this place and that place, but he didn't know about me as I knew owners of those places because of my own business and I called there and they said no one ever called and the reality is he could've walked across the street to a Nissan dealer and gotten those clips done but he did absolutely nothing . I used to like Carmax I would never go there again!!! I did go to a Nissan dealer to get rid of that car and they did give me a fair price thankfully and purchased a brand new Nissan Murano through Rosen. Rosen has excellent service all the way around, good pricing excellent to negotiate with too.

I bought a 2016 Ford Explorer in December 2025. Two days after buying it the check engine light…read morecame on. I took it back to Carmax - Milwaukee, they gave me a loaner while they checked it out. They told me it was good but if the light comes back on I will need to take it to Ford. Next day light is back on. I take it to Ford they said a new engine was needed. Carmax refuse to pay Ford and sent it to ETE auto repair - were they replaced the transmission. Right away I could tell my truck was not driving right - it felt like it was driving in a low gear. Took it back to Carmax they had the truck for one month. They call me to come pick the truck up. I get there and ask what options do I have. Carmax appraisal team only wanted to give me $7,000 for a car I have not been able to enjoy. I was told I need to pay $10,000. Drive truck off the lot just to find out that my sunroof is no longer operable and stuck in the open position. Take it back to Carmax because when I gave my truck to them for an engine issue my sunroof was working. Still waiting on outcome. It is now March 2026.

Festus Auto Sales - usedcardealers - Updated May 2026

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