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Pep Boys

2.8 (50 reviews)
Open 8:00 am - 6:00 pm

Services - Pep Boys

Auto diagnosis or inspection

Auto maintenance

Auto fluids and filters maintenance

18 More Services

Fuel system cleaning

Oil changes

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto light repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

Auto battery and fluid recycling

Tire balancing

Tire installation

Tire repair

Tire rotation

Tire Pressure Monitoring System repair

Wheel alignment

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Recommended Reviews - Pep Boys

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Reviews With Photos

Clifford C.

Clean lobby and very nice waiting area. Brandon, the manager was very thorough in explaining why my car needed synthetic ol versus traditional (and showed me in my manual where is calls for synthetic as well - chapter 9) Quick service, as I waited (45 minutes) Got an oil change, tie rotation, and check up. (Penzoil; was told that same additives as mobil 1, but a lot cheaper) With the 20 off coupon, came to 57.10. Only wonder is. .what is this shop fee? (Only 4.52) Overall, great service and excellent customer service. .keeping the customer informed the entire time. Will go back in a few months. I have 6160 miles on my car. .the recommendation is at least 11170

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7 years ago

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Pep B.

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10 years ago

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8 years ago

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10 years ago

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8 years ago

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8 years ago

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10 years ago

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Pep B.

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9 years ago

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10 years ago

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10 years ago

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Ask the Community - Pep Boys

Review Highlights - Pep Boys

Manager Nelson applied road hazard warranty to replace tire with new one instead of repairing.

Mentioned in 4 reviews

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Suwanee Service Station - This is where I had to call the police department from Mr Sean the manager's bullying and harassing phone calls

Suwanee Service Station

(74 reviews)

This place is horrible. First of all they're customer Service sucks bought tires from here more…read morethan four times if you call, they'll tell you, they got a warehouse and they have to ship tires and they expecting their deposit when this is never occurred to me before they rushed to get you off the phone, they don't want to do their jobs. I wouldn't recommend this place to a homeless person that had a bike. Save your money. Don't go here. F*** this place i have 4 vehicles and I'm not taking none of them there. And money isn't a issue trust me , their customer service is Do not take your car here and definitely don't let your wife or girlfriend go there because they will get scammed out of money Sounds like they don't have enough employees and they're being rushed and underpaid as a current business owner, this is bad business

I've been a customer at Suwanee Service Station for the past four years and had generally trusted…read moretheir service,until my most recent visit. I went in for the final oil change included in a prepaid deal I had purchased. During the visit, the manager, Sean, told me my car needed four new tires and a rear brake job, quoting me around $2,300. I explained that I needed time to review my budget and schedule before committing to such a large expense. At that point, the interaction became uncomfortable. Sean questioned my response and said he didn't believe me, claiming that brake work had been recommended before. He then began lowering the offer on the spot, first suggesting rotors and pads for $540, then just pads for $420, despite my clearly stating I wasn't ready to proceed. The entire exchange felt very pushy and sales-driven rather than focused on customer care. When I finally said I wouldn't be returning, Sean responded rudely, saying it was "better for both of us" and implying I was only there for the oil change deal and not supporting the business. I left feeling uncomfortable and unsure about the quality of the service I had just received. In fact, I ended up taking my car elsewhere to have the oil changed again because I no longer trusted the work. This was a very disappointing experience after years of being a customer. I would not recommend this location based on how I was treated.

Pep Boys - autorepair - Updated May 2026

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