1. Pep Boys

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Suwanee, GA

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Pep Boys

2.8 (51 reviews)
Closed • 8:00 am - 6:00 pm

Services - Pep Boys

Auto battery and fluid recycling

Auto battery or electrical system repair

Auto brake repair

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Clifford C.

Clean lobby and very nice waiting area. Brandon, the manager was very thorough in explaining why my car needed synthetic ol versus traditional (and showed me in my manual where is calls for synthetic as well - chapter 9) Quick service, as I waited (45 minutes) Got an oil change, tie rotation, and check up. (Penzoil; was told that same additives as mobil 1, but a lot cheaper) With the 20 off coupon, came to 57.10. Only wonder is. .what is this shop fee? (Only 4.52) Overall, great service and excellent customer service. .keeping the customer informed the entire time. Will go back in a few months. I have 6160 miles on my car. .the recommendation is at least 11170

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9 years ago

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7 years ago

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11 years ago

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8 years ago

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8 years ago

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8 years ago

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11 years ago

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9 years ago

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10 years ago

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9 years ago

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10 years ago

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Ask the Community - Pep Boys

Review Highlights - Pep Boys

“Manager Nelson applied road hazard warranty to replace tire with new one instead of repairing.”

Mentioned in 4 reviews

Read more highlights

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Express Oil Change & Service Center

Express Oil Change & Service Center

(62 reviews)

Overall good and fast service. They try to upsell you by trying to get you to changing the engine…read morefilter every time you go in for an oil change. That filter only needs to be changed every one or even every two years so just don't waste your money. They top off your fluids, which is good. Many places say that they do it, but here you're in the car so you see them do it. You don't know how many places I used (many dealerships) that say that they will top off your fluids and then you have to do it yourself the next day. Anyway, I like being in the car and seeing what these guys do. Recently, they started to also check your lights, which is great. They'll ask you to tap your breaks and turn on your turning signals so that they can make sure it's all working. Very smart and a nice touch. I wish they started to also check tire pressure. I always ask for it and when I do, they check it, but some of their guys assume that if I don't have warning lights for tire pressure then they can skip it, which I find ennoying - those things don't always work and do break. Not a big deal. Just ask them to check manually and you're good to go.

Still a great team, but the emissions process has changed**…read more I've been coming to this Express Oil location for routine emissions testing for over 10 years, and the technicians have always been amazing. In the past, I could stay in my car, have the test completed in about five minutes, provide my VIN and mileage, plug in the reader near the door, pay right there, and be on my way. It was quick, convenient, and exactly why I kept returning. On my most recent visit, there were no cars in line and I was greeted as usual. However, I was told by the manager that I would need to exit the vehicle and wait in the lobby because they needed to hook up several wires to the car. I explained that I had always been able to remain in the car during the test, and that I was on a conference call and specifically came for the fast, convenient service. Manager Ryan was not rude, but he said he could not perform the emissions test while I remained in the vehicle and that I would need to wait in the lobby. Since I did not have time to wait for a test that normally takes only a few minutes, I went to Cason Emissions, just down the street. The experience was excellent: the staff member was friendly, I was able to stay in my car, the emissions test was completed in about five minutes, and the price was lower. I will be using Cason Emissions going forward because of the convenience, quick service, and ability to remain in my vehicle. I want to be clear that this review is not meant to reflect poorly on the technicians--they are all fantastic, and I've always had great interactions with them. My rating remains four stars because of the consistently excellent service I've received over the years. However, it appears the drive-through emissions policy has changed under the current management, so others may want to be prepared to exit their vehicle and wait in the lobby. Hope this helps anyone else who is expecting an uneventful fast drive thru service.

Express Oil Change & Tire Engineers

Express Oil Change & Tire Engineers

(66 reviews)

Having recently moved from Chicago 6 weeks ago, I have been trying to navigate the issues with many…read morebusinesses being closed- for example, until last week I couldn't even sniff an appointment at the GA DDS in Norcross in order to get a Real ID GA License. I now have a beautiful 8.5" X 11" piece of paper that is supposed to pass as a temporary license until the real one arrives in the mail...we shall see. Anyway, next on my list is registering my vehicle from IL to the state of GA. Predictably, I needed to get an emissions test done besides the other items on the checklist. I showed up here on a Monday morning and there was no line here. They took me in, set up my car, and within ten minutes I was out the door! This car happens to be headed North later this summer when my nephew turns 16, so he can have something to learn how to drive on, and also be able to drive him and his sister around so my brother and his wife don't have to. The point is, I asked a million questions of the technicians about getting my car serviced with an oil change and a quote on a possible brake job before I do give the car away. I'm one of those idiots that used to take his car to the dealership to get all service done. It looks like that's going to change. A reasonable price quote, and fast, professional service. You can't expect to get anything better these days. That's what you want. No muss, no fuss. I'll be back in a month or two to get the work done. I suggest if you have the time this is the place that can help you get your needs taken care of quickly and professionally.

I went in for an oil change just a few hours before leaving for a big trip. First off, it…read moredefinitely wasn't "quick" -- I was there for over 30 minutes. Then, when I got home and started to leave, I found a huge puddle of oil in my driveway, After noticing the leak, I pulled the oil filter and found it completely dry. Now I'm missing my trip because I can't reach anyone after hours, and my hotel is non-refundable. I had my baby loaded up and everything. I'll update this review depending on how the issue gets resolved.

Grease Monkey

Grease Monkey

(2 reviews)

Went to the Satellite Blvd, Duluth GA location and I had my oil change on 08/04/26 and had a…read moreDiscount Offer card $15.00 that does not expire until September. With all the directions the tech Nagi was giving me I was focused on his explanations, paid and left. I then realized I didn't show the Card, and he did not ask if I had anything to apply either, to be clear. I went back today 08/06, because I had a little time to see if they would honor and refund me the discount amount, but they refused outright. Both Nagi and the other attendant were very offensive about not doing it and it being a store policy, they went on about refusing me in a very unpleasant manner. I just left after seeing how unpleasantly they were approaching my request. I explained the service was just a day ago and the card in my hand is valid. Nagi bluntly refused to honor the $15.00 refund. I called the branch I would normally got to and the manager there was very clear it should have been done and is not a store policy. However, it has to be honored at the location the service was received from. I am unable to find a manager over these branches to escalate this to since the Costumer Service line I Googled does not give me a District manager contact. At this point it's about the principle of honoring the Discount offer and a culture customer service standard.

Asst Mgr Alfonso really worked hard to make my visit successful. thank you! They were very busy…read morebut he ran everything very efficiently.

Pep Boys - autorepair - Updated October 2026

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