I'm not sure where to begin. We have nothing but great things to say about Tires Plus, and are so thrilled that they are right down the road from us.
The most recent incident was the nail in the coffin of no longer patronizing the dealership we utilized for our (free) oil changes, etc. We had bought a booklet of coupons when we first purchased our vehicle. Along with the coupons, we were offered a handful of free oil changes. We have a few more visits left, but will not use the freebies. We'd rather pay for oil changes at Tires plus than to give our business to a dealership service center that would rather use deception to turn a profit and fill the pockets of the higher ups.
Back to why we are so thankful for Tires Plus. 100% of the service technicians are honest, helpful, informative, and did I mention honest? They seem to know the secret of how to create rapport with customers and make them loyal to their shop.
Very recently, we took our vehicle into our dealership to get a steering fluid flush. Apparently these flushes are done only at dealerships. The result of that was the service person telling me that there was a leak in the rack and pinion. The cost was high. But, if something needs fixing or replacing, cost takes second place. I understand this concept well. I asked him if this was something that I could take to my local mechanic to replace. His response was that mechanic shops will use after market parts (made it sound like a really bad thing) and that to often the mechanics will force fit parts, etc.
I immediately went to Tires Plus, told them of what I was told. Made an appointment for the next day to have TP do an assessment. What the Honda guy told me wasn't sitting pretty with me. After the assessment, TP tech told us that there was no leak and that he wouldn't have us spend a lot of money replacing something that he didn't think needed replacing just to have the problem persist. My jaw dropped when he was telling me this over the phone because TP would have been in the perfect position to confirm what the dealership told me and just underbid the estimate. But no..they were HONEST with their customer and made recommendations of topping off the steering wheel fluid. The technician even took my car for a test drive to see if he could hear what I was hearing. That is beyond someone who is in the business of fixing vehicles. That is someone who cares about the well being of the people who drive and ride in those vehicles.
He topped off the fluid at no charge. In fact, he didn't charge us anything for the entire experience. This was not the first time we were given excellent and honest service. We will not be returning to Honda service center (again, not even to use our freebie oil changes).
Thank you to everyone at Tires Plus!
(I wrote this review on 11/9)
Since 11/9: Our vehicle has stopped making the weird whining noise and has been driving smoothly. read more