I have gone to Pep Boys instead of my Kia dealership service garage for about a year now and I am very happy with their service. I've gone there to have my yearly inspection done, I went there when I got a flat tire, I've gone there to have my oil changed and every time I go it's quick efficient and I'm not spending thousands of dollars on repairs. I don't need. I do not feel any pressure to get any thing fixed with my car that probably doesn't need it. I go at least twice a year for a regular maintenance and when I get my inspection it's quick and I pay for the inspection and go. I just recently had my inspection and my brakes done and I was on my way in less than an hour and a half. I'm always expecting to spend two or three hours because that has been my experience in the past. But now, the last year that I've been going to Pep Boys, I haven't spent more than a couple hours. The longest time I've spent there was because my car was towed in last minute for the flat tire, which is to be expected because people with appointments are taken care of first. I had no problem waiting because I didn't want to cut in line. The Pep Boys in Lake Grove is great and I will continue to go there Oh, and I also should mention that I got a flat tire years ago in a different town and that Pep Boys was just as wonderful. When I thought I was gonna have to get a new tire, they just fixed my tire and I spent 15 bucks. Pep Boys is great and I will continue to bring my car there. read more

Hmm.. One star and I'm being generous. A few weeks ago, I dropped off my Tesla for a New York State inspection. I brought the car here two years ago and it passed with no problems. A Tesla should be an easy inspection, there's no engine to check! My wife & I walk to Smithhaven Mall, we window shop, all is right with the world. I walk in and I'm told the car failed inspection. What?! Yes sir, the tint on your windows is not up to code. Wait a second, you passed the car last year?? Yes sir, someone made a mistake and I don't want any problems. You'll have to take it back to your tint shop, let them put a lighter shade of tint that will pass New York State Ins.. I ran outside to the car and ripped off all the tint on the side windows. I went back to the desk with a huge tint ball. Now the car will pass! Idiots. Never again. read more

I sadly have to leave 1 star here. I made and appointment yesterday, than had a phone call If I will like to reschedule for next day to avoid delays, I did.When I arrived I was told that I have to wait 1 hour for my car to get in ........ what type of appointment is that ? Please avoid this place read more

Scheduled an online appointment a day in advance, for an oil change, brake fluid and inspection. Dropped my wife's vehicle off at 4:30 and went to run some errands and was told I'd receive a call when the vehicle was ready. Knowing they close at 7, I called around 6:40 but no one answered. Decided to just go there, assuming the vehicle was ready and they forgot to call. When I arrive I notice the vehicle is in the same spot I parked. I walk by the front and the inspection sticker is the old one. I ask the gentleman at the desk if the Honda is ready and he asks "what Honda". Not the answer I wanted to hear. He goes to look into it and says the tech who was assigned had left and didn't get to it, could I leave it overnight for them to do in the am. No, I can't I work in Manhattan, take a 4:31 am train and, my wife needs her car because my truck can't fit our four kids! Besides the fact that the vehicle didn't get serviced, if I didn't just go there, my car would have been stuck there overnight and I would have had to miss a day of work to handle it in the morning. Zero accountability, horrendous experience, if I could give zero starts I would! Update, the manager reached out to me and offered to comp the oil change. Subsequent visit went much smoother read more

What's the point in booking a time online for an appointment to get a checkup, if when I show up at that time you tell me it's gonna be 6+ hours. It seems like they ended up taking a bunch of walk ins and ignored their appointments. Won't ever be coming back. read more

Honest and Fair, But Communication Needs Work I had a mostly great experience with Pep Boys and want to give credit where it's due. I came to them after being quoted over $3,000 by Competition Subaru's service department for a long list of repairs--four rotors, tires, brake pads, wipers--you name it. This didn't make sense, especially since I've only had my car for under two years and driven just 12,000 miles. So I went to Pep Boys for a second opinion. I didn't tell them anything upfront because I wanted a truly unbiased inspection. And I was really impressed--they were completely honest and transparent. The only issues they found were the brake pads and rotors, which they fixed for under $1,000. No upselling, no pressure, and they explained everything clearly. I genuinely felt like they were looking out for me, not just trying to make a sale. That said, I do have one big complaint. I made an appointment for 9:30 AM, but had to call multiple times just to find out if the inspection had even been done. In the end, I didn't get my car back for over 24 hours--which is super frustrating, especially when you make an appointment specifically to avoid that kind of delay. So overall, I'm really thankful for their honesty and the money they saved me--but I hope they improve their communication and scheduling process. If you're not in a rush, they're absolutely worth going to for fair, trustworthy service. read more

I was pleasantly surprised by how I was treated at this location. The staff was very friendly & helped me with my inspection! Made an appointment & there was no wait. Amir went above & beyond to explain what services my car needed & in what timeline. Will come back here for more services bc I felt valued as a customer for a smaller sale! Thank you! read more

My son's battery died at school. We were able to jump and get car to pep boys . We had to wait about 1.5 half to two hours but was last minute appointment and looked very busy. "Fair" price for battery . No complaints for this service read more

Swift & pleasant service. We got an oil change and wipers replaced. Thank you Michael and the team for taking care of us!

Made an appointment last night for an inspection @ lake Grove N.Y. for 8 am. next day. was in and out in 18 mins. Great service great quality of time. and of course great pricing. its a must try, its the second time I have been there. read more

Called and made an appointment to get my vehicle state inspection completed. I showed up they said it would be 45 minutes. After an hour i looked at the text tracking link they sent me and a technician wasn't even assigned yet. I asked the gentleman at the counter for an update and he was rather unprofessional telling me the "machine" hasn't passed our vehicles yet. However the gentleman with the appointment time after me got his inspection and an oil change done before me. Overall they don't follow their appointment schedule and plan on at least 90 - 120 minutes to get a state inspection completed. read more

The worst! Made an appointment for 1 pm. Arrived at 12:55 pm. Was told to come back at 4. What? Planned my day around it based on being told I would be able to wait and get in and get out. What a joke. Called Mavis at 383 Jericho Tpke and was in and out in 15 minutes. Go to Mavis and stay far away from Pep Boys. read more

Tried to charge me $110 for an oil change, after telling them I wasn't paying that. It magically became $65.

Much better than dealer more honest and smarter Tom in service is nice guy thumbs up

Do not bring your car here. I brought my car here since my radiator was leaking because of a crack. Who ever worked on my car didn't put the engine splash guard on, didn't put the clips back on my fender liners causing them to get shredded by my tires. Which is also damaging my tires. read more

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Called and they said they had time to do an emissions check. Got there and And they asked me to make an appointment for the following day as they didn't have time?. Came the following day during the appointment time. Was promised it'd be done in 1.5 hours. Came back in 1.5 hours and it hadn't moved. They said they're short staffed & it wasn't ready. They didn't apologize or Care. The dude kept eating at the register. I left. Waste of time. read more

Lousy service as always. Parts employee didn't want to help me find a part. Service employee, wearing a white shirt so I assume he was the manager, didn't want to help me either. I had a stuck lugnut. It would taken about two seconds with an airgun to loosen it for me. (I had purchased lugnuts from pepboys). The employee told me to make an appointment. For a two second job. I will never buy or have service at Pepboys again. They do no give two shitakes about their customers. It is small things like this that shows a lack of Customer service. Bye bye pepboys. read more

Today I had my car serviced at the Lake Grove location as I noticed the wheel would slightly shake when braking from high speeds. The mechanic gave me a detailed written estimate that stated the right rear caliper needed to be replaced and that it was leaking brake fluid. I was assured from the front desk receptionist that this was the cause of my wheel shaking while I'm braking. After the service is done, I drove the car to an interview and noticed on the highway the brakes aren't very responsive and I have to press down completely for the car to start slowing down and ultimately brake. This is quite concerning and scary as this is risking my life as well as others not having brakes that are function properly. Prior to this service my brakes were responsive, the wheel would just shake to a certain extent when braking from high speeds. I returned back to the original Pepboys location and they give me another invoice to repair the car. I then inquire as to why this other "issue" was not mentioned earlier and why they are unsure of the true cause of the brakes having such a low reaction time and having to be pressed down fully. The poor performance of my brakes appeared after they did the listed repairs on the invoice. The associate is unable to give me a proper answer and tells me I can simply call tomorrow and speak to a manager. They wanted to charge me another $600 to supposedly fix my brakes. read more

Beware of this place! I went for a car inspection, and though my car initially passed, it started shaking with the engine light on as I drove away. They insisted on an unnecessary $700 tune-up, even though I had one just six months ago elsewhere. Avoid this place at all costs." read more

Some background. I'm from California and a couple years ago I got a certified used car here in NY. Today I got pulled over for the first time because my vehicle inspection expired and my windows are a little dark (they were tinted when I bought the car). I didn't know what that was cuz we don't have that in CA. Went fine and came here to get it inspected Service: lousy Staff: rude I brought in my car for inspection and when I picked it up, it failed cuz of the window tints. I ask how much it would be to untint the windows and the guy is like "mmm it's like a whole process and it's really tough. It takes an hour for each window and you gotta manually scrape off all the glue. It's gonna be about $310". $310?!?! Thank god a customer next to me was like "nah nah nah. You can do it yourself with a razor and windex. It's easy. It's NOT a $300 job". The pep boys employee says "yeah... i mean you can. But you'll scratch your window and have glue everywhere." I go with the customer guy's advice (thank him profusely) and go home to try it. We scrape the corner a bit to get a the peel going. The tints come off IN ONE PULL IN 5 SECONDS with no glue residue. Pep boys trying to charge me $300 for something that would take them "2 hours" to do that I did in 10 seconds total. I come back within 10 min for reinspection just for the window tints and they take half an hour. Just look at the windows, give me my forms, and let me go on my way. They still just HAD to ask me if I wanted to sign up for a pep boys credit card so I don't have to pay the inspection fee or whatever next time. No f ing way TLDR: take your money and time elsewhere. They tried to get me to pay $300 for something I did myself in 10 sec thanks to a kind customer exposing this scam of a business read more

Pep Boys - They were gonna charge me $310 to remove my window tints and I did it myself in 10 seconds. Wtf - Auto Repair Near Me - Lake Grove, New York

One star is too good for this location; Do not go to this location if you want a pleasant experience. Waiting area is hot, dirty, dusty and bug ridden with rat traps everywhere, no amenities (not even a vending machine). They suggest you do not wait for simple issues; which is a red flag. The mechanics take smoke breaks every 10 minutes which probably explains the long wait (prepare for second hand smoke if you're not a smoker). You will be waiting hours regardless, for a place that is seemingly empty. They will destroy your car and then expect you to pay for it after they cover it up. TO make matters worse they seemed amused at my frustration to their botched work and refused to fix the issue without an excessive bill. From my research they are partaking in Every scam in the book. This place needs to be shut down in its entirety not only the retail area. God forbid you have an issue there is no useful managers around and customer service can not do anything other than send emails to people who respond when they want to. Pep boys does not care about their customers. Do not waste your time I came in with a $300 issue and left with a $2k issue that they ultimately tried to cover up. Disgusting place with unprofessional, arrogant and greasy employees especially that Carl who does not care about his integrity or his weight. Along with his minion Tom who could barely see or speak in a professional tone. There is no protection for customers going into this place because they will smile in your face and deny any wrongdoing even when it is obvious they're at fault. Their lack of integrity and honesty is most disturbing. Additionally, they will not let you purchase your own parts; they want to supply the parts so they can add an additional $500-$1000 to your invoice for parts that cost less than half of that amount. Never again will I deal with any Pep Boys location after this. Their slogan is "Quick & Quality service" and they have showed none of that. Their new slogan (for this location at least) should be "Slow Service & Scamming Customers one day at a time". Throw money in a crowd of strangers before you waste a penny at this place. read more

Carl and the team at this location truly exemplified customer service. This is the place to go for all your automotive repair needs.

Horrible Went in for help. No one around. No one greets you. Typical of what you would expect from a place like this. It's worth the extra to go to the dealer and get the help and value of good service. It's amazing how a customer is coming in to a store to spend money and no one want to take it? Hope the owner reads this. read more

I made an appointment to have tires put on my car. I asked how long it would take and was told 15-20 minutes. When I got there, I was told it would take an hour. After an hour, I was told it would be another hour. I sat in the freezing waiting room for two hours. The people there were smug, r and not helpful...almost as though they were amused by the situation. Never again!!! I still have not spoken to a Pep Boys representative. read more

Tonight on my way home from work, I realized my inspection was up in a day. I tried to go to a Pep Boys closet to home and was turned away. I drove to this location in Lake Grove and arrived about 7:15 pm. The gentleman Micky helped 2 people in front of me. The wait was very minimal. Micky was friendly and did everything he could to try to help me. There were 3 cars in front of me, but after speaking to the inspector he agreed to squeeze me in. They were fast and efficient and the entire staff was pleasant. All of the closing staff had just gotten yelled at by an extremely Cranky woman who had no respect for any of the employees and was incredibly rude. Even after their difficult interaction with her, they were all friendly and even told me some jokes as I was checking out. The staff really made an impact on me and I will absolutely be referring people to this location instead of the other location I normally visit. This set of employees really made my night! When you go in, make sure to see Micky! read more

Most amazing staff, and super helpful! I was having issues with my tire and the staff did everything in there power to help me that same day! Thank you guys I'll recommend you to everyone! Best, Sofia read more

Very helpful in the tire department! Thank you so much. Able to get me in and out of the shop very quickly and I appreciate that.

I made a 2:pm appointment for a battery change. After one hour of waiting and seeing my car where I parked it, I went to the desk to complain. I found out my paperwork was never sent into the shop to have my battery installed. After waiting for another hour I walked outside and saw my car had been moved. Again I went up to the desk and was told my car was done. Nobody came to tell me. I'm sure it was done out of spite because I complained. Unfortunately I booked the appointment and paid online in advance. Mistake I believe. My brother told me to cancel my appointment when I told him where I was going. He said I would be very unhappy there, and that I should go to AutoZone in Hauppauge which was much closer to my house. Stay away from Pep Boys !! They are bad news and the waiting area is nasty. Also when I complained they were. Arrogant. I very rarely write a bad review. I felt I needed to spare consumers of this place. read more

Tried to pull a fast one on my slow car! Two years ago I came here to get my alignment fixed. When I picked the car up they told me the work was done. I paid and was on my merry way. The moment I got back onto Rte 347 I knew they didn't do a damn thing. I went back and spoke to the manager. He called in the mechanic who "worked" on my car. At that point they told me they couldn't work on my alignment because I had a modified suspension. Gee, thanks for telling me AFTER I pick up my car and AFTER I pay. That's some shady stuff. read more

i Ordered a Bosch battery Saturday April 11 on the Internet which came with a Sunday delivery. Problem was the store is closed on Sunday for Easter. Called customer service Monday, was told the battery would be in stock Tuesday ??? Called Wed because I never got notified of the order being filled to find out the store cancelled it ???? Battery no longer carrie Horrible website Selling batteries no longer in stock, delivery dates don't match store closing days and poor customer notification read more

I purchased tires through Tire Rack and arranged for installation here. First, I was quoted $78 plus tax online, it ended up being $115 because of hidden charges. Second, I took the first available appointment at 10:30, I was told the guy wouldn't even be in before 11. I was promised a finished car at 1pm, it was ready at 4:30pm. Third, according to the guy at the register I had to pay for 4 new tire valves but guess what - they only installed one and installed the three old ones. They also didn't bother putting the valve stem covers on. Fourth, they didn't inflate my tires correctly. Each tire was different and they were all under inflated according to both the vehicle and tire manufacturer requirements. I know it is hard for businesses to find good employees in these times, but you won't find any here. read more

Horrible. Drop your car off if possible. Appointments mean nothing here. Waited 2 hours before my car was even seen & that was w/an appointment. RIDICULOUS. read more

I realized my New Truck didn't have a Hitch to install a Bike Rack. I searched for prices everywhere was Double the price of Pep-Boys! Uhaul wanted 3x to install same hitch and didn't have an appointment for a week! I was able to make an appointment easily online for the Next Day!! I waited longer than we all expected. The Hitch took longer because of Electric, Rear Camera and had to remove bumper! They were apologetic about how long it took but their service and parts saved me $250! Well worth the agonizing wait! Thank you! read more

I recently went in for an inspection with my Camry and it was taken in immediately and I was out the door in record time. The Service Manager, Dominick, was very pleasant to deal with and courteous, and answered my questions about an air conditioning repair I was looking into for another vehicle I own. I have never had a bad experience here, actually, and never have had to worry about "mystery" diagnoses from this place. In fact, I brought my car in a month or so ago with what I thought was a need for brakes, and Dominick told me honestly that I still had a lot of pad left and sent me on my way. Between the good service and the frequent coupon discounts, I would recommend this location for your vehicle's needs! read more

This place is a joke been going for year new Manager I guess he's been there for like a year and a half just so rude it's not even funny Think his name is Edward or tall dark-haired guy pretty thin drives a Mustang need to get terminated the big guy rob is great and some of the techs but that one guy is terrible... read more

Quality: Excellent, Appeal: Excellent, Service: Excellent. My experience at this specific location has been exceptional. I have read most of the previous reviews which are ridiculous and invalid claims which make no sense. My name is: Phillip ANGEL Faria Jr.. The service manager is named Dominick Thorne. He is the recently new manager assigned to the store. He is an excellent manager and is customer-oriented. The staff are very knowledgeable and hospitable. Everyone goes out of their way to satisfy the customer's positive overall experience. I highly recommend this specific Pep Boys Auto Service location for all your service needs. It's under new management and you will be extremely satisfied with your overall experience. read more

This Pepboys had a fairly decent selection as far as alloy wheels and hubcaps go. Regardless this is big shout out to Brandon! Quite possibly the best sales associate I've ever met! Despite being rudely greeted by the customer before me he kept his composure and nonetheless, proceeded to perform his job to the best of his ability. He helped me find the exact car mats I was hoping to buy for my new Accord, while providing alternative recommendations. We had a great banter back and forth about car parts and accessories. Truly a customer service professional! read more

These place is a total scam. While attempting to address "abs warning light" they broke a tpms sensor. I alerted the "management" the same moment I turned the car on that there was now a "tire pressure light" on. I told him that light wasn't there when I bought the car in. He denied it. I decided to call corporate, filed a complaint. They said manager would call me in 24 hours. Didn't happen. I called corporate again, they said a district manager would call. Didn't happen. I called corporate again, and was hung up on THREE times. Just took the car to the dealership, they told me the tpms sensor was broken while pep boys "techs" worked on the brake system. Ridiculous. Terrible service, terrible attitude. These company should be out of business. ZERP read more

To give you some context, I consult Yelp reviews very regularly and have positively reviewed several establishments when significantly impressed. However, I have never been compelled to write a negative review until now. I was on Long Island visiting for the weekend several weeks ago and went to Pep Boys in Smithtown because my engine was suddenly sputtering and stalling. Got there in the morning and left my vehicle there, explaining that I needed to drive home that night because I had to work the next day. They correctly diagnosed the problem and told me that they would fix it. I asked for a tune up and oil change as well. I spoke with them several times that day to confirm what was being done, what it would cost and that it would be completed before closing. The overall cost was significant but, especially as a parent, it's important to me to drive a safe vehicle. In the afternoon Pep Boys told me that they had a problem with the replacement part and coincidentally they felt that I no longer had the diagnosed problem so they would just proceed with the oil change and tune up. After my car was there for seven hours I went to pick it up and was told they just did the oil change. I asked about the original problem, tune up and, while they had the plugs all lined up on the counter to do it, they told me that they forgot that part. I asked to speak to Steven who I had been speaking with all day to express my disappointment and was told that he would call me. I asked Pep Boys if they were sure that the sputtering and stalling was fixed as I needed to get on the road to drive home and they assured me that my vehicle had been fixed and was safe. My car sputtered and stalled as I was driving away and I called back to ask again for Steven and he still hasn't called me back. It was now evening and I was now stuck on Long Island with no way to safely drive home with my child. By now all places were closed. I had to drive to another service station, leave my car and keys in the drop box there and take a train home. I was unable to return to Long Island for two weeks and was without my vehicle the entire time. The other service station diagnosed the same original problem and successfully fixed it. read more

BEWARE!!! This place tried to pull the same fast one on me as they tried to pull on the other poster Just to be brief I brought my car in for a few issues they told me they completed the work I paid for the work and my car was in the same spot and not a thing was done to it STAY AWAY STAY CLEAR STAY AWAY NO GOOD read more