I have to update my review of this place. It is improving but it has a long way to go... Pro's: Alberto and Karell. Very friendly, took their time to explain the service, the amount of time it would require and explain any hiccups along the way. Con's: One of their coworkers actually told me: "why dont you go to the dealer, buy the part and bring it back so we can install it?"....(really?). One of the managers overheard him say that and i replied that either Pep Boys cant not provide the required service or they do not want to do it (which is even worse) It is expensive. 3 motor mounts and 1 tpms (tire pressure monitor system) came up to $ 1,150 (with a 20% discount) It is slow. This place has at least 6 mechanic bays. Unfortunately, only 2 or 3 where being used...so that means that they must short staffed mechanics... It took them all day to get the job done (again short staffed) The work performed was good, so no complaints there. Because of Alberto and Karell, I will give them another shot, another time read more

Crooks! Run from this place...they will damage your tire to force you to buy with them!!!! Dishonest and despicable bunch of employees! I had a nail in my semi new tire for about a week. Went to this place to have it repaired. They called me in 40 minutes saying the tire could not be repaired and I needed it replaced with a new one. I told them "do not touch the tire". For context, the nail was in the thread and not on the face of the tire. I went to my car to drive out only to discover a complete flat tire. They removed the nail and left the hole open for the air to escape. They not only told me lies but caused me a bigger problem. They wanted to force me to buy the tires with them. Unprofessional, unethical, disrespectful and just wrong. Do not use their shitty services. read more

This is more of a BBB complaint. Never received a formal printed quote on getting my AC inspected. Instead received a verbal one around 115. I was shocked at the end to get a bill for over $300. Big difference! Also don't be fooled by the 9.99 promotion on AC inspections. The prices were very high as well. Dealer quoted me less and that was a shocker. I will be filing a complaint with the BBB. read more

Went in today for brakes, oil change and wipers, was very pleased with the service I was given, I have been here before and never had a problem, everyone is very helpful. Being a senior citizen on a fixed income Edgar helped me out as much as possible to lower my bill. I lived in New Jersey before and went to the Pep Boys there and I must say that here in Florida I was given the same help as in New Jersey. read more

A great option to get an oil change on the weekend specifically a Sunday! Making an online appointment and the location was too full made it into a great experience. A little bit of a wait time , and mainly because they didn't realize they didn't have a filter until the end of the oil change , but will most likely come back here again . read more

Pep Boys - Auto Repair Near Me - Hialeah, Florida

Thought I had a screw in my tire. Made appointment and when the tech came back to me , he said there was nothing in my tire and no charge. Usually I am charged just to bring the car in. Thank you. I was so impressed I brought them some cold beverages on ice to enjoy after work. read more

First of all, being able to get an oil change on a Sunday is definitely a positive start. Made an appointment online and got to the store a little early to check in. The man up front was professional and helpful with the sign in process and set expectations on the wait time. Overall, the experience was good and staff was helpful read more

Pep Boys - Auto Repair Near Me - Hialeah, Florida

I made an appt for 11:30am on a Tuesday, sat for three and a half hours & my car never move from where I left it park, they checked after hour three & said I was the next car, when I saw another car being pulled in for service, I asked for my keys & left. No apologizes, no-let's make this right, nothing & by the way I had to go looking for someone to give me my keys back. Terrible management, don't give out appointments if u can service them in a timely manner, also the waiting room is extremely hot & they don't even have vending machines to get a cold drink while one waits forever. I for one will Never be back!!! read more

went to repair ac. paid 300 to find leaks which weren't found. then freon ran out again went back and now a hose was found leaking. 800 dollars later it was repaired. now 10 weeks later again Freon leaking. they won't gurantee anything! so 1100 dollars later with same problem. go anywhere else. read more

I made an appointment on Wednesday night for Saturday morning at 10:30 AM. They were going to replace the two rear tires. I got there, and I had to wait 2.25 hours before they looked at my car. After that things went fast, and the technician did a good job. I am agree, because I MADE an appointment, what is the point of making an appointment if you are made to wait more than two hours before they look at your car? Management (corporate level or just that store, I don't know) needs do a better job of managing their resources! Example: One technician called in sick, another one on vacation, so I have X people left to do the work. Job A ............will take 45 minutes Job B........... Will take about one hour Job C........... "************" So with my limited manpower as a manager, my store will be completely full until 1PM. And used that info to schedule appointments accordingly. That IS how it should be done. read more

They say walk-ins welcomed. However, appointments not even welcomed. I was a walk-in the first time and the wait time was crazy so I made an appointment to come back early when they opened and that was 9:00 a.m. Nevertheless, at 3:00 they still had not touched my car. I do not recommend this location because either they need help or just don't care about their customers. Just terrible! read more

Las personas más vagas e inpresentables trabajan en ese pep boys! Para venderte cualquier producto te brindan la mejor atención pero para repararte ese mismo producto si tienes problemas es imposible con ellos! Ojalá alguien lea estos mensajes de inconformidad y haga algo! The laziest and most unpresentable people work at that pep boys!They give you the best service when it comes to selling you any product, but when it comes to repairing that same product if you have problems, it's impossible with them! I hope someone reads these messages of dissatisfaction and does something! read more

I posted a poor review 23 days ago. I received an email from corporate, apologizing, and that someone would reach to me. But, if I didn't receive a call, to call customer service. Of course, not suprisingly, that call never came. To review, I complained about receiving poor service, then got an email to apologize and that I would receive a call. Keeping true to form, the poor customer service was compounded by never hearing from anyone. But oh wait, I could call if no one reached out to me. Fool me once, shame on you. Fool me twice, not gonna happen! Way too many other options for auto service. Never again pep boys! read more

I came for an oil change. Everything was excellent from the moment I walked in. Jose was who attended me. Great service and very professional. read more

Pep Boys - Auto Repair Near Me - Hialeah, Florida

This has to be the worst place ever! I brought my car in at 12:30pm for an appointment to remove a small nail from my front left tire. We called the day before for the appointment we were told that at 10am there are 5 cars so that we should bring it in for 1230pm appointment. Dropped the car off spoke with a tech at the location once again told him front left tire had a nail needed it removed an patched up. Said 45mins... it's 3:30 pm no call! I called they asked what car , I tell them, they place me on hold an tell me 30mins! 10mins they call talking about their system is down and that a lady called stating that she wanted an alignment. It's unbelievable the horrible service this place has! Do not go here!! read more

Me hicieron muy mal trabajo me cobraron 1256. Y me entregaron el carro a medio hacer. Lo descubrí a los tres días que la tapa andaba suelta en medio de expressway . Y cuando les reclame dijeron que de todas maneras eso no lo necesitaba ... ni reconocieron el mal trabajo que hicieron . Soy mujer y un buen samaritano fue el que me ayudó en el percance . No voy más a pet boy read more

I called and was put on hold for 10 minutes. After that the employee was very rude when i told him my issue with my vehicle and he told me their store couldnt help me then he hung up on me abruptly. Shameful, Not professional at all read more

These people are lying thieves. Everyone working there has no experience or education on anything having to do with any part of any vehicle. They lie to you to make the sale & after thousands of dollars wasted getting new tires, brakes & "the so called expensive Freon" they said I needed, my air keeps coming out hot & now they say for more Freon I need to pay again because my "3mo warranty (which they never told me about) is over. Why would I keep needing Freon every 3 weeks if they actually do it right & put enough Freon??!! (& they checked & said I Do not have a leak!) so why would I need Freon so much?? I purchased 4 new tires from them & then my tire pressure was not reading afterwards, I told them & they brushed me off by telling me when I start driving it will reset itself. Came back the following week & told them it is still not working, they said they could not help me that I needed to take it to the dealer b/c that's a computer problem. I do not recommend this place especially if you are a woman because they definitely take advantage of women! Horrible place, horrible service, horrible employees, horrible customer service!! This is not the last you will hear from me, I am contacting your regional managers & will continue writing bad reviews every way I can! read more

I am not surprised to see all of the bad reviews. I should have checked here before bringing my car in. I came in for an 8am appointment to patch a front tire that has been leaking. I figured it was a nail since I live in a community that's still under so construction. PepBoys took about 40 min to call and let me know that they can't touch anything since my tires were made in 2016. Mind you I got these tires brand new installed 2018. Of course this "rule" is not on their website. They saw a chance to get me to buy 4 new tires from them instead of patching the leak or even removing the tire to check. The mechanic even went as far as saying there was some wear on the back tire so that's also a reason they couldn't patch my front tire? All they want is $$$$. I left and will have it patched elsewhere. Also be warned if you leave your car here overnight. My BF's car was left unlocked in their parking lot after not getting a call back to let him know service was completed. Very unprofessional. read more

Pep Boys is my favorite automotive store. They carry more of the major brands that I prefer to use on my vehicle due to their quality and superior low prices compared to AutoZone or Advance. This specific store has everything you need for your vehicle. That includes a simple car wash or plugs or oil filter for a tune up. They also have a large selection of automotive parts that you would need due to regular maintenance and wear and tear. This location also carries batteries and a large selection of tires. They also carry accessories such as fog lights, seat covers, trailer hitches and more. They also do mechanical work such as oil changes, brake work, tire installations and other small maintenance work. I would say the customer service has its days. I've been to this location multiple times. Several times it's been superb and others it's been lacking simple customer service and knowledge of basic automotive skill or comprehension. I can attribute this to simple training needed for new employees and others who I know have been working at this store for some time and know automotive knowledge. This store is good in my book, feel free to come and buy what you need and if you feel you need help ask to speak to a manager or experienced employee. read more

Stay away!!!! They lie and they price gouge!!!! They are managed to scam people and lie to people!!!! Lied to my father that they had a pasty in stock and he waited 4 hours and they didn't have it, lied to get him to sit after he told them he had a doctor appointment! Typical Miami jerk offs!!!!! read more

Called prior to arrival and was told my tire order was not in the system. They had the tires in stock so I went in. When I arrived my order was indeed in the system. Instructions were to replace the 2 front tires. They replaced the rear tires. After completing work I inspected prior to payment and discovered their error. Notified counter and they wanted payment. I refused until they fixed their mistake. Technician was angry and throwing things in the shop. There was no sense of urgency to correct the mistake. No apology or remorse for their errors. I should have read the Yelp reviews prior to selecting that store. read more

Picture of mechanics eating pizza and relaxing while I've been here 3 hours waiting for them to change a tire. #smfh I'm done with this place for real. read more

Pep Boys - Picture of mechanics enjoying some pizza and relaxing while I've been here for 3 hours waiting for them to even START working on my car! - Auto Repair Near Me - Hialeah, Florida

The Worst ever waited about 1 hour for them to balance one of my tires even after the manager Edgar told me it would take 20 min

No vengan a este lugar, especialmente si eres una mujer. Llegue a mi cita de 10 am y espere 3 horas para que me ROTEN LOS CAUCHOS, algo que tarda no más de 20 minutos. Cuando pregunte si faltaba mucho, el hombre me dijo que "no era un restaurante" y que esperara. Es una falta de respeto y falta de buena comunicación con el cliente. read more

Quick Update: I am also now down all 4 tire air caps, which I had before I had service here. Not that they are expensive or anything but come on....is it so hard to put them back on after checking tire pressure? My car got towed here today because I didn't have a spare and got a flat on the TPK and only one that was open nearby. The 2 stars are for Wesley (I think that was his name) was nice at the counter and got my car on the lift quickly. However, the mechanics / tire people move in slow motion and it took a long time fir a simple tire plug. I sat and watched through the window while the socializing was taking place. Once the guy was in my car to back it out, he sat there for a minute or so. I couldn't imagine what he was doing. Once I got on the road, I realized all of my change in my door and dash thing were now only pennies and my little stash thing that I always have $5 in singles in was now $2 and all quarters were gone. Steering wheel felt powdery so I wiped it off and it was full of BLACK grime as in the pic. While counter service was fine, the shop personnel were less than ethical nor did they care about leaving my steering wheel full of mechanic hand black stuff. Luckily, I dont live nearby so I can get to a better shop in the future. read more

Pep Boys - After wiping steering wheel down after tire repair. Eww - Auto Repair Near Me - Hialeah, Florida

I am a single mother of 2 struggling to make it. Its December and Christmas is coming soon. I go to Pep Boys because I think my car needs to be balanced. Once my car was lifted, the sales people called me in and told me I need two new tires in the front. I was so scared that I had to purchase 2 new tires right before the holidays. Then the person who drove my car in told me my cars steering wheel was pulling to the side and the steering wheel is not straight. At that point, I knew that those "sales" people were a bunch of liars. My steering wheel was never pulling to the side at all. I told them to lower my car and that I was leaving. I took the car to the dealership and without saying a word I asked a mechanic if my car needed tires. They said NO, the tires are just fine...To make sure, I pulled another mechanic over and asked him if I needed new tires, they also said NO. Pep Boys saw a woman at their shop and automatically saw money signs. Well, they didn't get a dime from me nor will they ever! Those people tried to use scare tactics to make me feel my car was no good. They thought I was an idiot. I knew they were full of crap the moment one of the thieves told me my steering where was pulling to the side, when I had specifically checked that out myself!!!!!!! If you are a woman, DONT go to these thieves. They were literally trying to take my money away from me and my children. read more

One of biggest pep peeves is when customer service personnel at a counter use words like, "I don't know" when you ask them a question about there special's. Also when they seem bothered by you asking them a question. I recently got both front and back rotors and breaks done with them. It was expensive so I used my pep boys card. I was there today for an oil change and called in for pricing before hand. I get there and price is jacked up about 30 more dollars. So I ask why and seeming bothered, he's says he does not know. ‍ In front of me there is board with specials and there much lower. I ask why the big price difference, and the answer was , I don't know. Look I'm only posting this because if your like me, I can not afford to waste my money on the I don't know. So I ask questions before I spend. Good luck. read more

For me this place is zero stars. The customer service here is terrible, we come here because we have a guarantee for the work they did and when the supervisor saw the car, he was very rude to my boyfriend and at the reception it is as if nobody wanted to work, with a Bad attitude and they really don't give answers at all, just said we need to wait. read more

Waited almost 5 hours for them to change my oil and do a tire rotation. Do not come here.

I drop off my car today for an oil change.... The guy said an hour, however I came back and my car was not ready at all the staff was friendly but the waiting was crazy. I hope they can improve the timing read more

Terrible customer service. Long wait times. Told to buy a part elsewhere since they didn't have it & bring it back for installation. I asked if they could order the part & I was informed that they didn't know when it would come. Pep Boys has gone to the shitter...period! Should be called Lazy Boys! I give less than Zero stars. read more

I came in on Friday (11/06/15) evening to purchase 4 new tires . This was my first time buying tires from this company. I normally buy all my tires from Sears. I have to say that I was very please with price that I got from Ronald. He was very professional and attentive to my needs. I will contiune to buy from here :-). read more

Service was fast and friendly. I was received with a smile and quoted a price instantly. Price was less than $100 per tire for a mid size Mazda. Did not have to wait much to get my car inside. Installation of tires was quick. Overall good service. read more

Pep Boys - Waiting area has tv and u can see what's going on with your car. - Auto Repair Near Me - Hialeah, Florida

You last a customer I'm not going back there again I went to talk a manager I tell all my friends and family don't go there you don't know how hot I was after I saw my rims all fk up read more

Stereotypical mechanics who break things more than they fix them. I brought my Santa Fe in for new tires and a new battery. They had 4th of July sales, so I figured, why not? A day after taking my car in, my air conditioner mysteriously breaks. Stops blowing cold air. Coincidence? I have had my car for 2 years and never had any issues. Needless to say, I won't be getting it repaired at Pep Boys. Stay away from this place! read more

I would give Pep Boys a zero if that was an option. I went to Pep Boys today because my car did not start this morning and I needed a jump to start my car. I went to another auto store first before going to Pep Boys. I went to the same place that I purchased the battery from back in January. I had them check the battery and the alternator. I was told and was given a printout from their machine to show that my battery and my alternator were both good. I went to Pep Boys to get a second opinion because I live very far from my job and I didn't want to stranded far away from my house should this happen again. I was told by Pep Boys that I need FOUR new tires. First of all, why are you looking at my tires? I bought three new tires 3 month ago and the 4th tire was purchased this year in January that was purchased new. Therefore, that was not a true statement. At that point, I didn't believe anything that they said to me. I was also told that my battery was only functioning at 10% and I needed to replace it. In addition, I was told that I needed an oil change. I can understand why they recommended an oil change because it had been 2,500 miles since it had been changed. That would explain why the oil was dark. Needless to say, I used none of their services. I'm not sure if this happened to me because I am woman or I had stupid written on my forehead! read more

Rolled in with a flat tire would not fix unless I purchased a tire.. can believe they would let you leave with a flat. Tried to buy a fix a flat none in stock either.. No wonder they have no cars in the bays getting fix. Horrible service seem to me they just don't want to work. plenty of employees sitting around. read more

Thanks for the help Marquis and Callet for the great service and going above and beyond trying to solve my car issue. Y'all deserve recognition for your hard work and dedication. Amazing customer service and friendly store I ever been, very knowledgeable employees. read more

This place is very horrible I had to wait 3 hours for oil change the service here has gotten worse over the years