We just got home from summer vacation and my car was KAPUT!!! The battery was dead and we couldn't even unlock the car with the remote, we had to use the key to actually open the driver side door. Luckily, our car insurance company covers a battery jump which allowed us to bring the car to the AutoZone in Pembroke Pines. They couldn't come out to jump the car until late around 7:30pm. My husband and I had driven separately and I met up with him at the Pembroke AutoZone as I was out running errands.
Unfortunately, the time was 7:45pm and AutoZone closed at 8pm. Seems most of the auto parts stores close early on Sundays including O'Reilly's and other locations we would have probably used.
The guy helping us at Pembroke let us know there is an AutoZone located in Hialeah that is open until 10pm. We called to verify and ask if they could change the battery considering they stopped that service at a certain time. The gentleman we spoke to at the Hialeah location had a very heavy accent, but he said if we could get the car there by 8:30pm they could accommodate. Luckily for us, it would take us exactly 30 minutes to get there so we would make it there just in time.
We arrived at the Hialeah AutoZone at 8:30pm and it looked busy. My husband went inside to get someone to help us while I sat with the car still on. We didn't want to turn off the car, just in case of whatever. Turns out they said they would not be able to help us and we had to reiterate that we spoke with someone at this location and they said they would be able to help us if we arrived by 8:30pm, which we did. My husband was ready to learn how to install this battery himself at this point. We were desperate and came all this way. It was a frustrating situation. I also told my husband to emphasize that we just drove 30 minutes to get here with two cars! We didn't have a name of the person we spoke with but we let them know he had a heavy accent, husband thought maybe it was Omar? Eventually, they caved and said they could help but we had to wait.
Fast forward 1 hour of waiting patiently and they finally came out at 9:30pm with the new battery. David P. was the young gentleman that helped us put the battery in. I'm sure he didn't want to do this but we continually thanked him for helping us out and let him know we had called previously and they said they would be able to accommodate. David was very nice for helping us and we tipped him $20 for going out of his way to do this for us. Not how we wanted to spend our first day home but what can you do. Ha. Glad it was handled.
THANK YOU DAVID P!!! read more