It was Thanksgiving Eve and my battery had died. After I got a jump, I headed straight to Pep Boys. The service people were so incredibly kind, and offered to change the battery right there on the spot. 15 minutes in and out, and boom...brand new battery. Service was an A+ FYI: I called AutoZone first, but they wouldn't install the battery. Thanks again Pep Boys, you earned my trust, and my repeat business! read more

BEWARE! DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY! Lashay spent a significant amount of money at Pep Boys to get her car repaired, and after all that money spent, HER CAR IS STILL NOT FIXED! She has reached out multiple times trying to get this situation resolved, but she still has no solution. What makes this even worse is that she spoke directly with the regional manager almost a WEEK AGO, and he has yet to follow up with her or provide a resolution! PEP BOYS, THIS IS UNACCEPTABLE! How do you take someone's money for repairs and leave them with a vehicle that still isn't fixed? Why has no one followed up with Lashay? When will you take accountability and either properly fix her car or issue her a refund? Customers work hard for their money and deserve quality service, honest communication, and accountability when things go wrong. Lashay should NOT have to keep chasing your company just to get the issue addressed! PEP BOYS, WHERE IS THE RESOLUTION? FIX HER CAR OR REFUND HER MONEY! read more

Can y'all please fix LaShay's car? There is no reason that it is not done considering she has paid thousands. Is this the type of service you want to be known for? This is unacceptable. read more

Hey, where's LaShay's car? Is it fixed yet? Why are taking so long for the repair after fleecing her for thousands of dollars? Stop treating people so badly! read more

These folks were supposed to complete work on LaShays car and they didn't. Shes out thousands of dollars for repair work that wasn't completed. There was a complaint filed with the AGs office and was supposed to be routed to the Regional Manager and nothing has happened. Absolutely unacceptable! read more

They don't fix cars after taking thousands of dollars. Boooooooooooooooooooooooooooooooooo

Not the company I would even go for. Why would y'all not render services to LaShay after she paid a couple thousand for repairs she needed for her vehicle? This business needs to be shut down if this is the quality and standard believed to be best for any customers. read more

It is incredibly frustrating to pay thousands of dollars for repairs only to have a vehicle left unfixed while communication is completely ignored. Repair LaShay's vehicle! read more

One of my go to spots to get an oil change or get new tires they are pretty quick. Have good Wi-Fi and are good at communicating. I think the only thing is sometimes they don't have a specific things that I need for my car but other than that, they are a very reliable business, and I will highly recommend them. read more

Can't get service (just putting in Freon most likely) when there's no "tech" on the premises at 12;40 pm. I was nonchalantly told to come back the next day. Not a chance! read more

Never go to this shop if you have car problems. They insisted I needed a new engine for my Mazda Rx-8. I was told a new battery or jump pack wouldn't get the car started. Come to find out the battery was dead and needed a new one installed and paid far less to repair the car myself instead of them touching it. Their expertise is questionable. read more

Crystal and Cory were very polite and helpful. Thank you for your attentiveness. The price seems fair and I did not feel like I was being convinced into upcharges. Thanks again. read more

Do not ever go to this Pep Boys (Forestville MD) if you are in a hurry or even if you just value your time. I waited an hour and a 1/2 to have them change a headlight bulb. Absolutely unacceptable! read more

I give the manager and staff at the shop 5 stars for the work and service they provided me. But not the online site, Zero stars, where I initially made my 4 tire purchase. Only 3 of them were delivered to the store for the appointment date I had scheduled and no communication regarding the missing tire and the tracking info never worked. I provided my credit card info online assuming I would be charged at check out and was not. The manager in the store was quick to resolve the missing tire issue and provided me 4 he had in stock at no additional cost. If you need service book via the store not online!! Called customer service 4 times each time was on hold 39 min or more and when I did get thru it took them 2 hours to resolve everything and only offered me a apology.... read more

Pep Boys - Car tire installation - Auto Repair Near Me - Forestville, Maryland

Ms crystal was very rude on our first interaction. I took my car for an alignment and when i left the shop after receiving my car in 20 minutes my car has the same issue and leans completely to the right in its own I do not recommend this store at all read more

The District Heights/Forestville store, this is about your service, take heed and adjust if you want better ratings. If I could give this facility a lower rating, I would. The only saving grace is the kindness and helpfulness of the intake employee (I'm assuming that it was Crystal. If that's you...thank you). Crystal explained that it would take 90 minutes from start to finish; I was okay with that. My actual mechanic (Terence) is a lazy sloth. He moved slower than cold molasses in freezing weather. He spent more time on his phone than actually servicing my car. There was one customer getting her car serviced by another mechanic who was gone after about an half hour. I had a 9:00am appointment and my sloth didn't start moving about until almost 10:00. 3 other customers had come and gone and, yes, I was still there. At the 2 hour mark, I asked why should it take 2 hours to change, spin balance and mount 4 tires. The responding mechanic stated, "that's how long it takes". My response was, that's how long it takes you. I went to a local tire shop for my other car for the same thing as here and I was gone in 45 minutes and that including using floor jacks not a lift. So after 2 hours, 15 minutes, my sloth drove my car to the front of the store where (I guess a manager) checked over his paperwork and such. Payment was the quickly and promptly taken and I was out of there. Thank you Crystal, stay professional, but because of Terence, I will NEVER visit your store again and I CANNOT endorse something/someone/a business with employees that has no respect for the customer's time and takes his sweet time as Terence did. Because of his attitude and being about [his own personal] business vice the company business, I will not recommed your store to anyone. read more

Made an appointment and was told to come back tomorrow. Very disappointed. Wish I could leave a review, but I didn't get my a/c recharged, which is why I made an appointment in the first place. read more

UPDATE: 8/2/2109 My sons car cut off on him again. We had it towed to a Professional Auto Repair Shop. Guess what it was? You right the Alternator. We had to get the shop to replace the alternator. The auto body shop said that the alternator that was put it was no good. I hope my son can dispute the charges on his credit card. The alternator Pep Boys installed only last 6 months. read more

i called yesterday evening around 6:30pm i was left on hold so long that the phone hung up. i called back explaining to the guy about the phone hanging up & telling him he jus left me on hold. he didnt click back over & say sorry for the wait its 2 or 3 ppl ahead of you nothing just left on hold. while i am talking he cuts me off and tells me he has 3 other ppl ahead of me. he goes into saying its only 1 person at the front its nothing he can do about that. he was very rude & ignorant. i was asking him was a manager there, he said no the manager is gone for the day. thats why he was acting so rude. ***i drove there 20 min away from where i was at just to meet this guy. he is the guy thats over weight with the buck messed up teeth and dirty dreads (very nasty looking). i was able to meet him in person i told him he talked to me over the phone and he was very rude. he kept saying it wasnt him but it was. bcuz i called in the store before he knew i was there and walked around & it was him. im warning anybody do not go to this pepboys!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Pep Boys - My review wasn't a good review. I said the same thing I said on here just a Little more detailed. - Auto Repair Near Me - Forestville, Maryland

I had two lights on my dashboard and was concerned I'd need significant work. They checked and told me the last shop that had changed my oil had just forgotten to turn off the maintenance light. The mechanic then showed me how to turn that light off in future if it was a problem. They filled the air in my tires that was the cause of the 2nd light on and identified a need for me to fix my sensors, something I can do at a later date. They didn't charge me and sent me on my way. I'll be back to have my faulty sensors fixed and for my car work in future! Awesome experience here today. As a lady, it's easy to feel I'll be tricked into extra repairs. Not here! read more

We scheduled an appointment to get a tire checked out which needed to be plugged. The manager on duty, Eric, was very helpful and very courteous. Unbeknownst to us we had to return the next day to get another tire plugged. We received the same courteous service we received the day before. Two thumbs up to this particular location. read more

Do not go to Pep Boys! Their customer service is the worst that I have ever seen anywhere! I scheduled an appointment online for AC Component evaluation at the 6333 MARLBORO Pike location for Pep Boys only to be told when I arrived at the appointment time that they don't do AC services at that time and that I did not have an appointment. When I insisted that I had an appointment specifically for that service and showed my appointment confirmation email, the rude front desk man said that he was not responsible for the appointment times and that it was my problem - not his. Then when I asked him what time I could come back to get the service done, he informed me that I could get the AC evaluation in the morning when the AC guys shows up. He then started to reschedule my appointment, at which point he stupidly admitted that he was seeing my original appointment right there on the screen. He stated something to effect that the AC guy does his own thing and then claimed that the AC service that I had originally booked online for $34 was now going to be $138. He claimed that Pep Boys' price online did not concern the Marlboro Pike location. Then when I asked him to check that it was the AC Component evaluation that he was scheduling and not some other service, he then claimed that Pep Boys does not offer that service. I have included a screen shot of the service details for reference, along with the price cited online. To add insult to injury, an email popped up in my phone from Pep Boys before I even left the location claiming that I had missed my afternoon appointment and forfeited it. Needless to say, I left at that point thoroughly frustrated and disappointed. This place has deplorable customer service and is apparently run by crooks. I'm not sure that other Pep Boys locations are any different, since I have only been to this one. Be warned and do not go there! read more

Pep Boys - The price of the AC Component evaluation online - Auto Repair Near Me - Forestville, Maryland

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Oh God, oh God, oh God! How do I write a review about this place? It's really a hit-or-miss kinda thing. On one Friday, I discovered that my car had two flat tires. WTF!?!? A few minutes later, my roommate discovered that his car was overheating. So, onwards to Pep Boys we went to fix his car. We ended up waiting 4+ hours just to get a part of a radiator hose replaced and a flushing. The problem was these guys working in the bay stations were either taking their sweet time or working back and forth between 2 cars. Maybe both. We weren't the only ones in the waiting the rooom wondering why the heck it is taking forever for their car to be ready. It looked like if you go outside to check out your car at the bay station, the guys will work on your car faster. Of course, what happens when you're stuck at a place for 4 hours? You get antsy with other people. You can only shop at Pep Boys for so many times before getting bored with it. And you start to notice everything dirty about the place. Seriously, they need to MOP their floors at least 10 times a day. It looked like it hadn't been mopped since the grand opening. Of course, you got nothing but joy when your car comes out ready and fixed. I went back Sunday to get my tires replaced. Actually, I wanted to get it towed but they were citing weather conditions. Well...why the heck are they tow drivers they're not gonna get your into the shop? Lordy! Explain that to me. Anyways, took the 2 flat tires off my car, borrowed my roommate's car, and brought them to Pep Boys. Was given a "3 to 4 hours" wait time. I said call me when you're ready. Then, immediately, they said "oh wait, we can work on it now". Was outta there in 30 minutes with 2 new tires. So...the guys there were quite friendly. However, 3 stars for taking forever with my roommate's car and I was stuck there along with him. But then, they earned a star for getting my tires replaced quickly. Next time, I'll bring a book...just in case I get stuck there for an eon. read more

Nothing. Customer service sucks and they charge too much. I've always stood and waited to be greeted and helped.. Always 15-20 minutes to be acknowledged. My oil change is $69.99 here and $44 at Chevy Dealer. They charged me for synthetic oil but the label in my car says Conventional. I always buy my tires and rims from Pepboys and get the alignment with the tire protection. I'm NEVER buying tires from Pepboys again because first of all they put the wrong tires on my car, then I had to go back for them to fix it. Same tires just a little smaller, it sounds awful when I drive straight but no sounds when I'm driving while turning. I have new wheel bearings, replaced tie rods, new struts, alignment, and tires are balanced. The guy said everything looks good, nothing is loose and brakes and rotors are in good condition. Pepboys gonna send me to the dealer because they don't wanna take the time to figure out what's wrong and why my car rides like a moped. I always go to Pepboys to buy parts and get my oil changed, I have to find another place because I'm not taking my car back here. Sorry! read more

10/8/19 Update A week and a half later - still no tires or any contact from Corporate Customer Service or 'Senior Management', even after I re-emailed my complaint to the email proceed in response to my Yelp complaint. Seriously, just save your money and find a better store. Please learn from my mistake and don't waste your time or energy. read more

Tony was great! He assisted me with a starter replacement on my Jeep. Even when he had to break bad news he gave me options and really helped me out. Tony was pleasant and very helpful. read more

Decent price but incredibly slow service. I made an appointment online for an oil change and still had to wait over 90 minutes... the store and waiting room were also very dirty. read more

I had a coupon for a $18.99 oil change. They did an awesome job, but it just took Forever and I was the only one there. Other than that, I have not issues. read more

Absolutely HORRIBLE ! After waiting 3+ Hours for an Oil Change my car was "done" after driving my car off the lot I realized my oil light was on only for me to come back and them tell me "Oh sorry have a seat in the lobby please for just a sec the mechanic forgot to put oil in your vehicle" ARE YOU KIDDING ME... Worst Experience EVER !! read more

Just came to buy 2 new tires & get them installed! I was serviced right away & it only took about an hour to get everything done. They were super friendly & had great customer service! read more

I took my car here for an unexpected repair. A few weeks later, I took my vehicle to another mechanic for another issue and I discovered that the parts that were supposed to be replaced and repaired by Pep Boys was not done. The pictures showed that the parts were old. Either Pep Boys got used parts from a junkyard or didn't do anything but got paid. The price for the car increased to be fixed by $300 while it was being worked on. The customer service was also bad. I never got a call when my car was ready and the initial time it was supposed to be ready was wrong. When I asked the staff why no one called me they told me they were too busy and were the only person working. Be aware if you take you car here, you have a high risk of getting your eyes poked. read more

I received excellent service ,today. I had ordered the wrong tires from Tire Rack and had them delivered to the store. Edwin the mechnic notice the problem. The manager Markel Douglas was able to help me get the tires that I need for my car without going crazy. They were kind and patience with me when explaining to me my mistake. I was able to leave the shop with the correct tires. The manager went above and beyond his responsibility. Thank you Pep Boys for having such great emplyees Phyllis Ballenger. read more

Do not take your car to be serviced at this location (6333 Marlboro Pike, Forestville Maryland). The online store and the actual store inventory do not match. The online store states that the actual store has 4 tires of a particular size, and allows you to make an appointment for installation. When in actuality the actual store has zero in stock. But you won't find that out until you show up for your appointment. Making an appointment is a waste of time. When you show up, you'll still have to wait an hour or more before they touch your car. No matter when you make the appointment. Complaints about the service department are not documented and are not routed to anyone with authority. The service department at this location has had a long history of poor customer service. Don't waste your time. read more

Here at Marlboro Pike Pep Noys, to clean up Laurel Autonations theft and amateur automotive repair skills.

Not a great experience. A job that was supposed to be 1 1/2 hours took 4 1/2 hours. The price was not the issue. It's the service. I went up to the counter to ask about my car several times because I noticed it just sat in the work stall with no one touching it. The end job was okay but I don't like to be told an hour and a half and drive away 4 and half hours later. read more

I had my car towed to this location needing two tires replaced. The customer service was good but the competency was horrible! The tire technician broke two of my tire sensors and did not inform me. Which left me with a flat tire on the highway a day later. Took my truck to the Chevy dealership to find out that they mounted the tires incorrectly which left me with two broken tire sensors and one leaking tire which made the brand new tire go flat. I would not recommend anyone to take any vehicle to this shop especially if it is a new vehicle because they don't have the knowledge to properly repair those vehicles. Also if they brake something you will end up needing to go to the dealer anyway because they don't even have the parts you need to fix what they broke! Also I had to show photos in order for them to even believe my story as well as my Chevy dealership paperwork in order for them to pay me half the money I paid the Chevy dealership. The experience started of good but ended horribly. read more

Pep Boys - Flat tire due to incorrect mounting and broken sensor - Auto Repair Near Me - Forestville, Maryland

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I wish I could give them zero stars. I went there to get new tires. I made an appointment the day before. I get there exactly at the time of my appointment, drop of my car, and take an Uber home, because they said it should take 2 to 3 hours. By the time my Uber dropped me off, I received a call from then telling me they could not work on my car because the technician was not on site. I took another Uber, picked up my car, and they told me to bring my car in first thing the following morning, which I did. They not only keep my car for the entire day, they did not even have the courtesy to call and tell me my car was ready. Less than a week later I had a flat tire. I went back there to replace it, and they told me I had to pay for them to replace the knots. Again they kept my car for an entire day, and called me towards the end of the day to tell me this. Their customer service was terrible. This was my first and last time with pep boys. I spent $700 here for this rubbish. I believe they sold me used tires. I don't recommend this place to anyone. read more

Last month started having issues with air conditioner in my Ford Escape. Driving around on a Saturday I couldn't take the heat anymore so I stopped at this Pep Boys after getting nowhere at a Jiffy Lube up the street. It was around 1:30pm so I wasn't surprised that it would be a 3 hour wait. My mother lives around the corner so I decided to drop the car there and visit with her but I was told I would get a call to say whether or not they could get to my car by at least 5pm. The time came and went. The store was closing around 6-6:30pm but no phone call so I called the store and was put on hold for 20 minutes. Deciding not to wait I went to the shop and was told they just finished looking at it. They said they put dye in it and checked for leaks but that there weren't any and that a tube was loose so they reattached that and I was only being charged for looking at. I was instructed to come back if I any more problems. Thinking this was great, I was a happy camper but a week later, same issue no air. I took it back and dropped it off on a Wednesday morning (around 8am), explaining that I was there a week ago and that it had been checked for leaks. I was told I'd get a call again but again I had to call back around 4:40pm to get a status and was told they had vacuumed and recharged the compressor and added dye again to check for leaks and was quoted a much larger price than expected. I was bit peeved that they had proceeded to work on my car without getting my approval but was more concerned about getting my A/C running again. The air stopped blowing cold the very next day. I called to shop to advise them that it went out again and was told to just bring it in again. Not willing to try my luck a third time, I took my car to a different shop today and have been told I have a leak in my A/C compressor and will need a new. Now I am out more money and could have saved $100s of dollars, my time and myself from heat exhaustion if I had been told that from the beginning. Never again will I deal with Pep Boys! read more

Had two flats, they got me in and out within 45 minutes, beat a competitor's offer (because the employee on the phone thought I was a secret shopper), and made sure my two remaining tires were mounted on the rear axles for safety. Didn't get a response when I asked if other two tires needed to be changed when the mechanic asked which two tires I came in to have changed. Had to wait ten minutes because the printer was down though they did invite me to come back the next day for my receipt if I couldn't wait. Tv in the waiting room and ac were great. Didn't understand why I had to go into the retail shop to pay and then return for my keys. read more

Unbelievable incompetence. I brought my car in for regular maintenance. They did not check the kind of maintenance my car needed, and simply did an oil change. I literally had to go in the back and walk the technician through my car manual to show him what kind of service it needed - when all he needed to do was hook the chip from my car into their computer. The technician glanced at the manual, and tried to explain (around the issue) why he was only doing the oil change - then proceeded to tell me he had worked for the car company from which I purchased my car. I had to ask repetitively for him to complete the full maintenance on my car, and he finally had to come ask for my manual to read through. I have never had to supervise someone working on my car - thankfully there are mechanics, technicians, and master technicians in my family, so I knew what needed to be done. I do have to say that as frustrated as I was, the technician and service representative remained professional. I will be reporting this incident to corporate. read more